I booked a room and requested a room with a high floor and a nice view, but when I checked in, the room had a bad smell and dirty towels, along with a very bad view. That's the view of the canopy, covering everything outside. I would have accepted that room if I hadn't asked for it in the first place. When I feedback to ask to change the room, the afternoon staff informed me that the room was full and could not be transferred. Actually, I've been traveling a lot and I checked on the booking sites and the room was still available. On the second day, when I was really unhappy, they moved me to a better room. There are some very friendly staff, especially the door man, but there are some receptionists who are not devoted to customers. Okay experience