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Java Paragon Hotel And Residence
Hotels
Preferred Partner Plus
8.6
/10
Very Good
5,053 reviews
What Guests Say About Their Stay
Staff Friendliness (102)
Bedroom (93)
Room Space (92)
Distance To City Center (82)
Johansen B.
9.4
/ 10
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
RONY H.
9.4
/ 10
Clean and affordable room with decent service and good staff. Mega and Steven are two very commendable staff in their dedication to servicing my personal needs and wants with their amiable attitude and diligence.
Diana D.
10.0
/ 10
This is the second time I choose to stay in Java Paragon for holiday, the hotel is clean and has nice environment. They also have trampolin! My kids love it so much. Me and my family also enjoy the breakfast here, so many kinds we can choose, even my 2 years old daughter loves it. ^_^
Lilia A.
8.5
/ 10
Great place and facilities. Strategic location.
Adityo D. S.
9.1
/ 10
Good hotel, good price, good location.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Famous among Business Traveler
Located near Shopping Spot
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Available Room Types in Java Paragon Hotel And Residence
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Java Paragon Hotel And Residence Address: Map & Location
Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Discover More About Java Paragon Hotel And Residence
note: hotel was previously named Java Paragon Hotel and Residences
Location
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis.
About Java Paragon Hotel And Residence
From business event to corporate gathering, Java Paragon Hotel And Residence provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Java Paragon Hotel And Residence, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Java Paragon Hotel And Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Java Paragon Hotel And Residence exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Java Paragon Hotel And Residence is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Java Paragon Hotel And Residence.
All facilities in Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Dining area
- Early bird breakfast
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Porter
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Sauna
- Spa
Sports and Recreations
- Basketball
- Fitness center
- Outdoor tennis court
- Tennis
Accessibilty
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Transportation
- Secure parking
- Valet parking (surcharge)
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Java Paragon Hotel And Residence
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility
The Tennis Court is currently under renovation to enhance our guest experience. closed temporarily from 11-9-2025 to 31-1-2026.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Java Paragon Hotel And Residence | 231 |
Number of floors in Java Paragon Hotel And Residence | 22 |
Another facilities in Java Paragon Hotel And Residence | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Java Paragon Hotel And Residence
What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Java Paragon Hotel And Residence?
Check-in time at Java Paragon Hotel And Residence is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
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More Reviews from Other Guests in Java Paragon Hotel And Residence
Traveloka (4,908)
Other sources (145)
8.6
Very Good
From 4,908 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.6
Location
8.8
Service and Facilites
8.6
People often mention about Java Paragon Hotel And Residence
All
Staff Friendliness (70)
Bedroom (68)
Ambiance (62)
Distance to City Center (59)
Bathroom (58)
Room Space (57)
Hotel Area (52)
Taste (47)
Accessibility (45)
Family Friendly (45)
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Traveler Reviews Java Paragon Hotel And Residence
Number of reviews per page
20
40
Customer reviews
ag
achmad g. c. r.
Business
9.7
/10
Reviewed 3 day(s) ago
The staff is friendly, the location is close to my destination, Ciputra Mall. The swimming pool is really nice.
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Accommodation's Reply
08 Oct 2025
Dear Mr. Achmad, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you felt comfortable with the service of our friendly staff, as well as the hotel's location close to your destination. We are also pleased to hear that you enjoyed our swimming pool facilities. Reviews like this mean a lot to us and encourage the entire team to continue providing the best service. We look forward to welcoming you back again in the future for an equally pleasant stay. Warm regards, Management
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Verified Traveler
Business
10.0
/10
Reviewed 3 day(s) ago
Strategically located and affordable, easily accessible hotel. Recommended
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with our hotel's strategic location and affordable price. Easy accessibility is indeed one of the advantages we offer, and we are happy that it can add to the comfort of your stay. Your review means a lot to us, and is a motivation to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Management.
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Verified Traveler
Business
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is very friendly, good service, comfortable and clean.
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to hear that you were satisfied with the friendliness of our staff, the excellent service, and the comfort and cleanliness of our hotel. Guest satisfaction is our top priority, and reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an equally pleasant stay. Warm regards, Management
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A***a
Business
10.0
/10
Reviewed 2 week(s) ago
Nice and pleasant, recommended. The price is affordable, will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We’re truly pleased to hear that you found your stay with us both nice and pleasant. It’s also wonderful to know that you consider our hotel to be a great value for money. Your recommendation means a great deal to us, and it’s a strong motivation for our entire team to continue delivering a quality experience for every guest. We always strive to create a welcoming and enjoyable atmosphere, and it’s very rewarding to know that you felt that during your stay. Knowing that you plan to return is the greatest compliment we could ask for. We genuinely look forward to welcoming you back in the near future and providing you with another comfortable and satisfying stay.
Warmest regards, Management
A***a
Business
10.0
/10
Reviewed 2 week(s) ago
Very pleasant, nice ambiance, near toll and city center. Will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya.
Thank you very much for taking the time to share your thoughtful review through Traveloka. We’re absolutely delighted to know that you had a very pleasant stay with us and that you appreciated the overall ambience of our hotel. We’re also glad that our strategic location, just minutes from the toll road and the city center, contributed positively to your experience. It’s always a pleasure to know that guests not only enjoy their time with us, but also look forward to coming back. We genuinely can’t wait to welcome you again and make your next visit even more memorable.
Warmest regards, Management
A***a
Business
10.0
/10
Reviewed 2 week(s) ago
Very recommended. Near city center. Near toll. Will be back again.
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Accommodation's Reply
08 Oct 2025
Dear A***a,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your positive review through Traveloka. We’re truly delighted to hear that you had a pleasant stay and that our location close to the city center and easily accessible from the toll road made your visit more convenient. Your kind words and recommendation mean a lot to us, as we always strive to provide a comfortable and strategically located place for our guests to stay. It’s wonderful to know that you plan to return. We’ll be more than happy to welcome you back and ensure your next stay is just as enjoyable.
Regards, Management
N***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
My favorite hotel and staff friendly
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Accommodation's Reply
29 Sep 2025
Dear N***a,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your recent stay and for taking the time to share your feedback with us. We are truly honored to be considered your favorite hotel. It means so much to us that you not only enjoyed your stay, but also felt welcomed by our friendly staff. Creating a warm and comfortable environment for our guests is something we truly care about, so it’s incredibly rewarding to know that we made a positive impression on you. Your kind words are a great encouragement to our entire team, and we will continue to do our best to make every stay as pleasant and memorable as yours. We sincerely hope to have the pleasure of welcoming you back again very soon.
Regards, Management
DM
Dedy M.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Excellent services and just feel like home
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr. Dedy,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a kind and heartwarming review. We are truly honored to hear that your experience with us was not only marked by excellent service but also made you feel right at home. Our goal is to create a warm, welcoming environment where every guest feels comfortable, relaxed, and well taken care of. To hear that we were able to deliver that experience for you means the world to us. Your words are a great source of motivation for our entire team, and we’re so pleased that our efforts made a positive impression during your stay. Nothing brings us more joy than knowing our guests feel a genuine sense of comfort and familiarity while staying with us just like being at home. It's this kind of feedback that encourages us to continue delivering heartfelt hospitality every day. We truly appreciate your support and trust, and we look forward to welcoming you back again soon for another enjoyable and memorable stay.
With warmest regards, Management
M***d
Business
9.1
/10
Reviewed 3 week(s) ago
Close to malls and toll gates
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Accommodation's Reply
25 Sep 2025
Dear M*d, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review through Traveloka. We are very pleased to know that you found our hotel's strategic location helpful, which is indeed one of our main advantages. Easy access to shopping centers such as nearby malls, as well as proximity to the toll gate, we hope to provide extra comfort for our guests, whether coming for business or leisure. We believe that an ideal location can make the stay experience more practical and enjoyable. Going forward, we will continue to strive to provide the best service and improve our facilities to make every visit more satisfying. We also hope to welcome you back again another time, with a better and more memorable experience. Regards, Management.
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Verified Traveler
Staycation
10.0
/10
Reviewed 3 week(s) ago
Good
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Accommodation's Reply
25 Sep 2025
Dear Guest, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied and gave a positive assessment of your stay at Java Paragon Hotel and Residences Surabaya. Your review is an encouragement for our entire team to continue to maintain and improve the quality of service and facilities we provide to each guest. We look forward to welcoming you back soon and providing an even more memorable experience on your next visit. Warm regards, Management.
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R***n
Leisure
9.4
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and efficient. I checked in without any issues, and was immediately given my room key. Throughout my stay at Hotel Paragon, I experienced no issues whatsoever, and it was always a comfortable stay. Thank you to all the staff at Hotel Paragon...
I will definitely stay at Hotel Paragon again.
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Accommodation's Reply
10 Sep 2025
Dear R*n, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that the check-in process was smooth and that our staff left a positive impression. We are proud to provide friendly service and ensure that every guest feels comfortable and has no problems during their stay. Your review is a great motivation for our entire team to continue providing the best service wholeheartedly. We are also very proud to be your comfortable choice during your vacation. Guest satisfaction is our main goal, and we greatly appreciate the trust you have given us. Once again, we would like to thank all our staff for their appreciation. We look forward to welcoming you back again in the future. Warm regards, Management
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Ibnu S.
10.0
/10
Reviewed 4 week(s) ago
I had a pleasant stay at the Java Paragon Hotel. The service was friendly and responsive.
Please keep it up.
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Accommodation's Reply
10 Sep 2025
Dear Mr. Ibnu, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a positive review of your stay through Traveloka. We are delighted to learn that your visit was a pleasant one. Friendly service is one of our top priorities in providing the best experience for every guest who stays. Reviews like this are an added motivation for our entire team to continue to maintain service standards and improve quality in all aspects. We hope your pleasant experience during your stay with us will be a reason to return in the future, whether for business or leisure. We look forward to welcoming you back to Hotel Java Paragon. Warm regards, Management.
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Guest
9.4
/10
Reviewed 5 week(s) ago
The staff is very friendly, you can microwave if you buy food from outside, it's the best
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Accommodation's Reply
08 Sep 2025
Dear Guest, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with the friendliness of our staff. Providing warm service and assisting our guests with every need is our top priority. We are also pleased that you found our food heating facilities helpful. We understand that comfort and flexibility, including when guests bring in outside food, are important during their stay. Reviews like this are a great motivation for our entire team to continue providing the best service. We hope your overall stay was enjoyable and left a positive impression. We look forward to welcoming you back again soon. Please do not hesitate to contact us if you have any special needs or requests on your next visit. Regards, Management
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D***n
Staycation
9.6
/10
Reviewed 6 week(s) ago
the foods taste unstable
sometimes is good, sometimes terrible. pls before chef deliver new menu. let them taste the same food from the master
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear D***n,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your feedback through Traveloka. We sincerely apologize for the inconsistency in the food quality you experienced. We have implemented standard recipes and preparation methods for all menu items to maintain quality and consistency but your observation is very important to us, and we appreciate your suggestion. We have shared your comments with our culinary team and are reviewing our internal processes to ensure better quality control and consistency in every dish served. Your satisfaction is our priority, and we’re grateful for your input in helping us improve. We hope to welcome you back soon with a much better dining experience.
Warm regards, Management
T***y
Business
10.0
/10
Reviewed 6 week(s) ago
Recommendations for holidays and business trips
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear T*y, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with your stay at our hotel, whether for leisure or business purposes. We always strive to provide the best service and facilities that support various guest needs, from comfortable rest to ease of working during your stay. Positive comments like this are a great motivation for our entire team to continue improving the quality of service. We look forward to welcoming you back on your next visit, whether for a leisure vacation or on your business trip. If you have further input or special needs for your next visit, please do not hesitate to contact us. Regards, Management
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Tophan A. P.
9.7
/10
Reviewed 7 week(s) ago
I stayed at this hotel so many times, since more than 10 years ago I think.
The location is strategic for me to go to Gresik, Sidoarjo, and surrounding cities where I need to visit.
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Accommodation's Reply
25 Aug 2025
Dear Mr. Tophan,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your kind review and for being one of our loyal guests for over a decade. We are truly grateful for your continued trust and support throughout the years. It brings us great joy to know that our location has consistently been convenient for your travels to Gresik, Sidoarjo, and the surrounding cities. We understand how important accessibility is, especially for business frequent travelers, and we’re glad to have been able to support your business journeys over the years. Your loyalty means a lot to us, and it motivates our entire team to continue providing the best service and experience possible. We sincerely look forward to welcoming you back in the near future and to continuing to be your home away from home whenever you’re in Surabaya.
Warmest regards, Management
S***a
Staycation
9.4
/10
Reviewed 7 week(s) ago
I got the newest room. It was nicer and cleaner. The lighting was also good.
See original
1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear S*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience with us through Traveloka. We are delighted to hear that you enjoyed our newly renovated room and were satisfied with its cleanliness, comfort, and lighting. We are constantly striving to improve our facilities and services for each guest, and it is always a pleasure to know that our efforts are directly felt. Reviews like this motivate us to maintain and improve our service standards and facilities for the comfort of every guest. We hope to welcome you back in the future and provide an even more memorable experience. Regards, Management
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Hardy G.
10.0
/10
Reviewed 8 week(s) ago
impressive. satisfied. steady! will always be remembered.
See original
+4
3 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr. Hardy, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience through the app. We are delighted to learn that your stay with us was memorable, satisfying, and memorable. Your review is an encouragement to our entire team to continue providing the best service to every guest. We are proud to have been a part of such a memorable moment, and it is a great motivation for us to continue maintaining the quality of service, facilities, and comfort at our hotel. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can do to make your next experience even more special. Warmest Regards, Management
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A***s
Leisure
8.5
/10
Reviewed 10 week(s) ago
Good location and pretty decent room
Find this review helpful?
Accommodation's Reply
05 Aug 2025
Dear A***s,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your feedback regarding your recent stay through Traveloka. We are pleased to know that you found our location convenient and our room accommodations to be decent and comfortable. Our team strives to provide not only a strategic location for both leisure and business travelers, but also a relaxing and welcoming atmosphere throughout our property. It is always encouraging to hear that these efforts are reflected in our guests’ experiences. While we are glad that your stay was satisfactory, we are continually working to enhance our facilities and services, and we would welcome any additional feedback you may have to help us improve further. We truly appreciate your visit and hope to have the opportunity to welcome you back soon, with an even more enjoyable and memorable experience.
Warm regards, Management
y***t
Leisure
6.0
/10
Reviewed 10 week(s) ago
The rooms are okay, but not very modern. The reception staff, including the security guard who opened the entrance, were not very friendly for a 4-star hotel (their smiles were not sincere). If you need anything, you are limited, such as bottled water. If you want ice, you pay 50,000 Rupiah for one pitcher. The friendliest is the main gate security guard. There is a gym and pool service that is clean and has friendly service.
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Accommodation's Reply
05 Aug 2025
Dear y*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your experience through Traveloka. We are pleased to hear that you were satisfied with the cleanliness and service in the gym and swimming pool areas. We will share this positive feedback with the team on duty as a token of appreciation for their service. However, we also greatly appreciate feedback regarding the attitude of the staff at the reception area and the entrance security guard. We apologize if the friendliness and comfort you expected were not fully met. This will be a serious evaluation for us so that we can continue to improve our service standards in accordance with guest expectations. Regarding the limitations on amenities such as bottled mineral water and additional charges for ice, we understand that this may not meet the expectations of some guests. Once again, we thank you for your time and attention in sharing this review. We hope to have the opportunity to welcome you back with an even better experience in the future. Warm regards, Management
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Number of reviews per page
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