After the pick-up flight arrives, the driver will hold a sign with the passenger's name at the arrival exit and wait for 90 minutes (60 minutes if you take a domestic flight). In case of emergency such as flight cancellation or delay, please contact us in advance Customer service, if no notice is received from the passenger and the car dealer is unable to contact the passenger, the itinerary will be deemed canceled and no refund will be given. Please be informed