Cairns City Palms

This is a budget motel and our room shouldn't have been rented due to safety issues. The owner would refund only one of the 2 unused days even though we had vacated by 8:30 am. The fan was dismounted from the ceiling. The bathroom door was splintered wood. There was mold on both the air-conditioner and the bathroom ceiling. We arrived at midnight, so leaving was not really an option. It was so noisy all night long with lots barking from dogs, traffic, garbage trucks, screaming people at night, screeching birds, noisy air-conditioner that kept ticking loudly. The front staff was actually pretty good in trying to get a hold of the manager of owner and relating that they wouldn't be in for a while. Expedia was helpful in trying to get a resolution but even they weren't able to sway the owner even with the pictures showing the state of the room.

The staff were excellent. So obliging. Looked after our bags before and after. The room was prepared so welcomingx

Nothing was too much trouble for the staff. Stay very good. Very clean.

For what it's worth, the room had efficient and stable AC as well as a working TV, free WiFi, and attentive staff. Unfortunately, some of the guests at my party decided not to stay upon arrival as the listing was nothing like the actual property, and it was very much a nicer version of a hostel. The area was extremely unsafe, and the walls were thin. Not bad if you want a cheap stay, as I imagine the hostels in the area were horrific. If you are looking for luxury/comfort, this is not the place.

The microwave did not work there was no volume on tv and seemed to be domestic violence around the whole area

All facilities offered at City Palms are clean and easily accessible. Staff are very friendly and approachable and happy to give suggestions regarding activities in Cairns. My stay here has been relaxing and very comfortable. I will certainly be back to stay here again and would highly recommend City Palms to family and friends. Thank you team! Keep up your amazing work ethics and great customer service. Hope to see you soon.

Very clean and inviting.

The air conditioner had a very low output and had to run all the time to keep the room cool.

Close to everything you need. Staff were extremely helpful.

Staff was great. I needed assistance with airport transportation and she helped arrange for me.

Good property. I stayed here for 3 nights and was happy with the cost and value of the property. There was parking available, good sized rooms and attentive staff. I would stay here again

The staff was amazing! I loved being able to cook and they were extremely generous if I needed anything!

Friendly, helpful staff and clean, well appointed rooms

Friendly staff and room was very tidy and clean

Good room for the price, great AC

Clean comfy and good location

Lovely stay. Nice rooms and pool. Good location.

Good bed clean

Helpfull staff

Clean room and amenities,value for money.