Sebel Canberra Civic

Not particularly friendly service upon checkout. Otherwise the room and my stay was fine.

Good central location, friendly staff. Parking was convenient - 25 dollars a night and we could come and go as we pleased. It was just over the road. The only minor complaint was a noisy fridge.

Ok

Poorly equipped kitchenette. Missing crockery, not enough for guests on room..

Always a comfortable and convenient hotel to stay at.

Bed was great and location made the stay even better

Great Hotel, will stay again. Parking is a bit of a nuisance.

Great location, nice staff, room well set up

Great location and modern amenities but the cleanliness is sub par. Happened to pull the sheet covers back and the doona was stained. The surfaces are clean in the bathroom but the grate was full of gunk and all corners in the bathroom had a build up and were filthy. Pots and pans in the kitchenette were gross and need a deep clean. Pretty disappointing. Wouldn’t recommend or go back. Also “parking available” on the website is very misleading. Parking available means onsite. Should say parking nearby. A good 10 min walk and thankful we used the right suitcase instead of our carry bags.

It is utterly absurd to have a hotel with no parking available at all and to then just point to a QR code to scan to find your way to the nearest car park 7 minutes walk away (not 3 as informed). If you are a mother travelling with children, after a long drive arriving late, this is a very unwelcoming difficult situation to have to deal with!

we specifically asked at reception for our room to be cleaned. when we came back at around 9, the room was still the same as we left it. When we called reception , Zain (receptionist) was rude and didnt have any idea how to communicate with customer. I still have screenshots from booking where it says that towels and sheets will be provided on request that we did and housekeeping is daily. So, overall worst place to live because of pathetic service and rude staff.. I will recommend not to book this place if you want to have good time. there are so many other places available in the same area like QT, Quest etc. but do not go for this place anywhere in the world.

Very central to what we needed to do.

Thanks so much to the staff for going above and beyond with their friendly and approachable service

Overall experience was ok but it was upsetting that we have to park somewhere else and we have to pay for using material inside the room like any chips, water, chocolate nothing was complementary.

Hotel right in the middle of the city and it served us for our 2 night stay. Hotel staff very helpful.

I love the location and quietness of the hotel. Everything was very clean and king bed was so comfortable also staff were fantastic.

The Sebel could have been a great little spot if they could fix their parking situation. It was communicated that parking was local and convenient however it took over 1.5 hours both days of our stay to find anything. The parking recommended by hotel shuts at 7pm and you cannot remove car until next morning. I would not stay again due to this.

no 24hr reception

I recently stayed at The Sebel Canberra Civic and while the location is excellent — centrally situated and within walking distance to Canberra City Centre — my experience left much to be desired. Firstly, although the hotel appears relatively new, the cleanliness was very disappointing. I found significant dust and even trash under the bed, raising serious concerns about whether the room had been properly cleaned prior to my stay. Secondly, I encountered an issue with the parking fees. I arrived on Friday, 18 July, and asked the reception about parking. I was told that it costs $3 per day. I even followed up around 10 PM to confirm whether the parking ticket needed validation, and the staff again assured me that the rate was a flat $3 per day. However, the next day I was charged $16. Upon inquiring, I was informed of a breakdown I was never told about: 6 PM – 12 AM: $3 12 AM – 6 AM (overnight): $10 6 AM onwards: $3 This discrepancy made me feel misled and unfairly charged. Transparency around fees is a basic expectation, and it’s unacceptable that this was not clearly communicated upfront. Overall, while the location is great, the lack of cleanliness and poor service around parking information significantly impacted my stay. I hope management addresses these issues promptly.

Great hotel, well located