Neufchatel Belgian Hotel

Nice staff

The customer service was 10/10 and I like the choices for the breakfast menu. However my room was smelling due to the drain. I think the windows have not been opened for a long time as well.

Very friendly and helpful staff. Room was clean and comfortable. My room was on the basemrnt, down a fairly steep stairway. The stzircarpet was in very bad condition, threadbare and full of holes. I didn't feel it was safe. Fortunatley there was a lift. We didn't eat breakfast and wouldn't have done as food was left uncovered for hours.

Well located. Good breakfast. Room is good. Tiny elevator and tiny stairs.

Staff were very friendly and helpful. The room was spacious, the beds were comfortable and the area around the hotel was quiet.

It was a local themed hotel, which was unique and has a easy access to get to anywhere around the city.

Comfy clean hotel.

We stayed in the bottom floor. They call the floor -1. I actually like it because there were only two rooms in the lowest floor. It was quite with access to a small yard. However, the carpet needs cleaning and the room decorations need to be updated. Despite of this, we have daily toiletries, clean sheets and beddings, and my bed was king size with extra twin bed.

Had a great stay. Hotel is elegant. Breakfast qas good. Staff was nice.

Beautiful small and intimate hotel in Brussels. Location is excellent, close to many restaurants, shopping, banks, supermarkets, art galleries and antique stores. The staff is friendly, do not hesitate to ask if you have any issue.

Good location and staff friendly . Basement room unpleasant and smelt of mould. Dark and gloomy. Carpet old and stained. Desperately in need of refurbishment. Perhaps we were just unlucky with our room but I have been to several other hotels in Brussels and there are many better ones

This property is in the city, very close to the train station and restaurants. The staff were very helpful and friendly.

Lovely hotel with fantastic staff. Quirky decoration (look up as you enter the first set of doors!). Gave us recommendations for our stay. Offered to clean on our first morning, even though we didn't put the "please clean" sign out. Check out the door names, we figured out they're all connected to the local/Belgian history and culture, I regret not asking about those we didn't recognise.

Bathroom was renovated. Beds were comfy but the carpet was stained.

Hotel was pretty cool and hip. Room wasn’t the biggest but was quite comfortable. Free breakfast and walkable to some cool spots in the neighborhood or the metro to get into the center of town. Would definitely stay again

Feels unsafe around property.

A very pleasant stay for 6 nights, in a single room. Comfortable bed, very little noise from neighbours. Informative and friendly staff, good shower, TV that showed the Euros 👍. I didn't take breakfast at the hotel but tea and coffee was replenished every morning in room and it was very clean, with decent shower. Plenty of cafés, bars and places to eat within walking distance. Close to Hora Museum and within 30-40 minutes of fine arts museum and other landmarks. 15 to 20 minutes from local metro and Brussels Midi station. A good, affordable place to stay.

Wasn't very clean at all, the rooms are run down and smell weird and just had an overal sense of lack in cleanliness / hygeine, they should invest in proper cleaning staff and ensuring the rooms smell all nice , fresh and disinfected. Apart from this the staff were nice and it could be a charming little boutique hotel if done right.

I recently had the pleasure of staying at this hotel with my mum, and we were both thoroughly impressed by our experience. From the moment we arrived, the staff were incredibly friendly and provided excellent customer service throughout our stay. Their warmth and helpfulness made us feel welcome and valued as guests. The room was a highlight of our stay—it was impeccably clean and surprisingly spacious. The bed was extremely comfortable, offering me the best sleep I've had in a long time. This made our stay even more enjoyable and restful. In addition to the fantastic accommodation, the hotel's location was very convenient. The trams were easy to use, and there were excellent transport links nearby, making it simple for us to explore the area without any hassle. Overall, we had a wonderful stay and couldn't be happier with our choice of hotel. We highly recommend it to anyone looking for a comfortable, clean, and conveniently located place to stay, complemented by a staff that truly goes above and beyond to ensure a great experience.

Large room