Best Western Plus Fergus Hotel

Good

As much as one can expect from a best western.

Great staff. Clean. Parking was easy. Close to the airport. Lobby restaurant had good atmosphere.

The wifi and TV didn’t work for our stay and when I brought attention to the manager she got very angry and got mad at us for complaining. She verbally insulted us and was extremely rude I will never go back. The carpet in the room was also dirty

All good

No service at desk for lengthy periods.

The front desk staff is nice and accommodating. The beds comfy.

When we first checked in, we were given a room on the first floor. It was dark, dingy and smelled like stale smoke from the 80s. When I asked to switch rooms I was told there were no other rooms available and was offered air freshner. When I tried to cancel, they offered me a "suite" which was just a basic room. Unless you're looking for very cheap basic accomodation, I would not stay here.

The complimentary breakfast was great and the rooms were very clean!

Washroom is clean and nice. Carpets needs renovation. Gives old almost motel vibes.

Ok

Extremely professional and courteous staff, running an average hotel. A reduction of 1 star for the lack of a safe in the room.

Room was not clean, carpet was dirty & there were stains and rips on the bedspread

Not clean

Tv was broken but it was a fine room and a nice town.

This hotel is near shopping and restaurants, that's about it as far as highlights. The property is an older hotel that could benefit from a renovation. The staff were very nice and welcoming. The room was dated, the carpets were worn and slightly stained. The room was fairly clean. I usually wipe down rooms when I arrive. The toilet seat was clean as well as the outside of the bowl. While wiping the outside of the bowl I noted under the room of the bowl was very dirty and mildewed. I also noted a few hairs in the shower. The worst part of the hotel was the shower. The water pressure is non existent. I had to take a shower 3 times longer than I normally take because it took so long to wash the soap from my body. Also the shower was very slippery after it was wet with soap and water. Make sure to use the handle bar on the shower otherwise you may slip and fall. This hotel would be just ok if it were not so expensive. For the price I paid (well over $350), I w expected a much better room. I didn't eat the free breakfast, but my wife and daughter said it was very good. Breakfast included scrambled eggs, sausage, home fries, pancakes and assorted breads and pastries. I will not say here again, not worth the price.

Staff were very helpful!

Everything Perfect although the beds aren’t comfortable !

Elevator was broken. Room was dated. Bed uncomfortable. Breakfast awful - premade and reheated food. Very expensive for what we got. Will never return. I’m not a princess but for +$300 a night I would expect a 5* place - in Fergus of all places. Way too expensive.

Everything is great the room the service we feel really comfortable