Courtyard by Marriott Edmonton West

Nice and clean

Clean room, friendly and helpful staff and really enjoyed the food.

Great staff, room, fitness facilities and pool. Breakfast was amazing

The front desk staff seem to lack basic common sense about how to treat guests. The manager wasnt there and I booked on hotels.com. I live in Saskatchewan and I booked the wrong date. (NYE)The front desk staff refused cancellation to hotels.com. There was no manager to talk to they were apparently unavailable and on vacation. SO I had no choice but to drive across 2 provinces through a blizzard and Black Ice conditions to get there or they were going to take my money for nothing. It took me 8 hours to drive in harrowing life threatening conditions. I arrived and wasnt given the option to switch rooms as my company didn't come with me. I had to wait at the door ring on the doorbell for 15 minutes and walk around the hotel getting staff to notice me. It was - 20C. There was no signage. I had to call the front desk twice to get them to open the door. I froze my face and hands. The entranceway was unshovelled and had a very difficult time entering the hotel. There was no courtesy late checkout and I was very very disappointed that I had to miss NYE and drive across 2 provinces to get there and get treated extremely rude by the front door girl. treated rudely by the front cheobut

The staff was super kind and super helpful. The room was clean and comfortable.

Check in and check out was quick. Room was clean. Service in the restaurant was prompt and friendly

The rooms that we stayed in were very clean, quiet, and the staff were very friendly and helpful, responding to our questions and requests in a very timely manner.

Room service was excellent. Fantastic Hotel.

Friendly staff

Nice to be able to order off a menu for breakfast.

It was good

Fantastic staff! Clean hotel and rooms! Bar service was outstanding!

Clean

Good hotel. Clean rooms and pool room comfortable bed. Tv a little small but liveable

Average stay, unfortunately the bedsheets had some stains on them so that was nasty.

Everything was wonderful , Thank you.

We’ve stayed at the Courtyard a number of times while in Edmonton. It’s well located for us with easy access for clients. There are a good number of quality eateries in the area that you can walk to, and many more a short drive away. The hotel is quite new, clean, with great staff and a restaurant on site. The amenities are pretty standard, there is a pool and workout room. The rooms are quite spacious, especially the one bedrooms. The fridge could be a little larger in our room, and the shower head needs a good clean as it’s partially clogged and needs more water pressure (Room 337). We will most certainly stay again!

It was good

Pillows were not very comfortable! And the food in the restaurant was not very good.

Great location, friendly staff, clean rooms.