Hilton Chengdu Chenghua

It’s a new hotel- hardware is superb. Service is good and staff is very friendly. However it turns out the AC in the room turns itself back to default temperature in a few hours - even when we are still in the room. Hotel staff explained that it only shuts off when it doesn’t detect anyone in the room. But it shuts off in the evening when we are sleeping. It’s very annoying that we need to manually restart/reset the temperature. Other than that it’s a great hotel and we had a good experience. (All rooms’ AC behaved the same , we switched room )

Our room was beautiful, very spacious, and had a great view. The staff was so accomodating and helpful. They met requests quickly and easily. They were willing to answer questions and help whenever needed. Overall a great experience!

Newish hotel with good amenities and walkable local dining options, even if it isn't located in the city center. Pool is pretty nice and a good size, although note that swimming caps are required in China should you wish to use the pool.

Second stay this time, staffs are kind and professional, delicious breakfast with lots of choices, also the Chinese restaurant at 3rd floor provides good food too

N/A

My stay was amazing, the staff is exceptional, polite and very accommodating. The manager went beyond my expectations and was also there to help me with daily excursions, translations and even helped me purchase a speaker last minute and have it shipped to the hotel in time for my daughters water polo game. 100% satisfied and would highly recommend this hotel.

I stained the hotel from 27th-31st August 2024. The swimming pool was full of kids all the time, looks like the pool had been turned into a children swimming school. In front check in desk area, staff members were try to sale their “Moon Cake” to you on your arrival. The “check in boy” told me that he can upgrade my room, but need to pay extra 480 Chinese RMB, then I can get free moon cake, but I need to transfer the money into his private WeChat account, required to add my private WeChat account with him. I think Hilton should look at that issues regarding the swimming pool usage and staff member education regarding privately sale goods to their customers. But hotel room is clean, lady cleaner is very friendly, other staff members were not too bad.

good

Terrible service, bad concierges

I recommend this hotel to others because it's located in a nice place in town in Chengdu and near the rail station, and nearby restaurants and shops. My stay was outstanding, the fitness center was great, with various amenities in there, and with a friendly receptionist there. The maids went the extra mile in cleaning, even wrapping up my plug cords for my iPads and phone, and the entire staff were very pleasant, courteous, and bilingual.

The facilities were very good. The staff's English could be better. The concierge service was adequate, but could be improved.

Newly built hotel, great services. The concierge and front desk are very helpful. Definitely will recommend to my family and friends.

Excellent property and location. Superb room. Dinning room was excellent.

Our stay at this newly built hotel is overall pleasant. The staff are very attentive, and always very willing to help, specially the doormen crew who gave us heartfelt help thorough our stay. They seem really motived and well trained. One of them named James even made extra effort to help us with taxi. The only thing that bothered us is the sound proof of the rooms and the hallway. We had noisy neighbor who came back to their rooms at 3 AM and 1 AM the other night. We had two sleepless nights in a row.

The hotel staff at check in, concierge service, restaurant was excellent; considerate and patient with us not speaking the language.Their helpfulness made the visit relaxing.

Great hotel in a nice condition, clean and comfortable. Service is also good.

VERY FRIENDLY AND

It was one of the nicest hotels we stayed in. The staff was helpful and spoke English.

Very nice hotel with very good breakfast and resturants. Off in a quiet neighborhood, but inexpensive taxi ride to many tourist sites. Not a well known hotel for taxi drivers. We had to provide directions numerous times.

Dexter and Enouch were very friendly and helpful! It was a wonderful and warm experience at chengdu!