The ladies from the hotel were really helpful even though she can't speak English. She helped me transfer cash to my WeChat. She told me the area I can go explore, and kept checking if I'm okay or not.
The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.