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8.5
/10
Very Good
491 reviews

What Guests Say About Their Stay

S***M

9.7
/ 10
The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.

qi

10.0
/ 10
lots of amazing carts selling crafts and food, being close to West lake is a plus too.

Ernest

10.0
/ 10
The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!

Tracey

10.0
/ 10
A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
In the Area
See Map
28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Grand Hyatt Hangzhou is a hotel is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Hangzhou

28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007
Discover More Places
Lobby Grand Hyatt Hangzhou
Lobby 2 Grand Hyatt Hangzhou

Discover More About Grand Hyatt Hangzhou

The Charm of Grand Hyatt Hangzhou

For Australian travellers seeking an exceptional stay in the heart of Zhejiang, China, the Grand Hyatt Hangzhou offers a sophisticated and comfortable retreat. This premier hotel seamlessly blends modern luxury with attentive service, making it an ideal base for exploring the vibrant city of Hangzhou. Whether you're drawn to its convenient location, its array of guest facilities, or the promise of a restful night's sleep, Grand Hyatt Hangzhou is poised to exceed your expectations. Rates at Grand Hyatt Hangzhou start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Grand Hyatt Hangzhou

Nestled in the bustling Binjiang District, Grand Hyatt Hangzhou is strategically positioned to offer both convenience and a sense of calm. Located at {localAddressString}, the hotel provides excellent access to the city's key attractions and business hubs. It's a short distance from the city centre, making it easy to explore Hangzhou's renowned West Lake and its surrounding historical sites. For those relying on public transport, the nearest metro station is within easy reach, facilitating seamless travel across the city. The surrounding area is known for its modern infrastructure, with a growing number of cafes and dining options emerging, offering a taste of local life alongside the hotel's world-class amenities. This prime location ensures that whether you're here for leisure or business, getting around is straightforward and efficient.

Guest Facilities and Services at Grand Hyatt Hangzhou

Guest facilities at Grand Hyatt Hangzhou are designed to cater to the needs of discerning travellers, ensuring a comfortable and convenient stay. Australian travellers will appreciate the commitment to quality and service, with features that align with their preferences for a well-rounded travel experience. The hotel offers a welcoming atmosphere from the moment you arrive, with a helpful 24-hour front desk ready to assist with any queries. For those who enjoy staying active, a well-equipped fitness centre is available, allowing you to maintain your workout routine while on the road. Complimentary Wi-Fi is provided throughout the hotel, keeping you connected with loved ones or allowing you to catch up on work. While specific details on breakfast offerings can vary, the hotel is known for providing excellent dining experiences, often featuring a diverse buffet that includes both local and international flavours, ensuring a great start to your day, much like the vibrant café culture back home. Secure luggage storage is also available, providing peace of mind for those with early arrivals or late departures.

Room Information and Stay Experience at Grand Hyatt Hangzhou

The hotel offers a variety of accommodation options, ensuring that every guest can find a room that suits their needs and preferences. The room types of Grand Hyatt Hangzhou are thoughtfully designed to provide a sanctuary of comfort and style. Guests can expect meticulously clean and well-appointed spaces, featuring plush bedding and a variety of bed types to ensure a restful night's sleep. Modern climate control systems are in place, allowing you to set the perfect temperature for your room, a crucial element for comfort, especially for travellers accustomed to Australia's diverse weather. The bathrooms are designed to be clean and functional, offering a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the overall experience is one of refined comfort and attention to detail, promising a truly relaxing stay.

Recommended Nearby Dining and Cafes around Grand Hyatt Hangzhou

Hangzhou boasts a rich culinary landscape, and Grand Hyatt Hangzhou is ideally situated to allow guests to explore it. While the hotel itself offers exceptional dining experiences, venturing out reveals a vibrant local food scene. You'll find a range of options, from bustling local markets offering authentic regional specialities to charming cafes perfect for a leisurely brunch. Many establishments pride themselves on serving high-quality coffee, a familiar comfort for Australian travellers. Whether you're craving traditional Chinese cuisine or international fare, the surrounding areas provide a diverse selection to satisfy any palate. Exploring these local eateries is a fantastic way to immerse yourself in the culture and flavours of Hangzhou, complementing the sophisticated dining available within the hotel.

Popular Attractions and Activities near Grand Hyatt Hangzhou

Hangzhou is a city steeped in natural beauty and rich history, offering a wealth of attractions for visitors. Grand Hyatt Hangzhou serves as an excellent starting point for exploring these wonders. * **West Lake:** A UNESCO World Heritage site, this iconic lake is renowned for its scenic beauty, pagodas, temples, and gardens. It's a must-visit for its picturesque landscapes and cultural significance. * **Lingyin Temple:** One of China's most famous Buddhist temples, located at the foot of Lingyin Mountain. It's a place of spiritual importance and architectural grandeur. * **Xixi National Wetland Park:** A beautiful and expansive wetland area offering a tranquil escape with its waterways, islands, and diverse flora and fauna. * **Hefang Street:** A historic street that preserves the architectural style of the Ming and Qing dynasties, offering a glimpse into old Hangzhou with its traditional shops, tea houses, and street food. * **Qinghefang Ancient Street:** Similar to Hefang Street, this area provides a vibrant atmosphere with traditional crafts, local snacks, and historical buildings, perfect for a leisurely stroll and souvenir shopping. If you are looking for other activities around Grand Hyatt Hangzhou, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Grand Hyatt Hangzhou from the Airport

Navigating your journey from the airport to Grand Hyatt Hangzhou is straightforward, with several convenient options available. Understanding the airport transfer service of Grand Hyatt Hangzhou and the various ways to get there will ensure a smooth start to your trip. * **Airport Link Train:** Hangzhou Xiaoshan International Airport (HGH) is well-connected by airport express train lines that can take you to various points within the city, from where you can connect to the metro system or take a short taxi ride to the hotel. * **Airport Shuttle Bus:** Dedicated airport shuttle buses operate from Hangzhou Xiaoshan International Airport to different areas of the city. You can take a bus that stops near the hotel or a major transport hub. * **Public Metered Taxi:** Metered taxis are readily available at the airport. This is a direct and convenient option for reaching Grand Hyatt Hangzhou. * **Rideshare Service:** You can also opt for a rideshare service, which offers a convenient and often cost-effective way to travel directly to the hotel. For a hassle-free journey, consider booking your Airport transfer service in advance.

Summary of Why You Should Choose Grand Hyatt Hangzhou

Grand Hyatt Hangzhou stands out as an exceptional choice for Australian travellers seeking a blend of luxury, comfort, and convenience. Its prime location in Zhejiang offers easy access to the city's most captivating attractions while providing a peaceful retreat from the urban bustle. The hotel's commitment to excellent guest facilities, including attentive service and comfortable amenities, ensures a memorable stay. * **Prime Location:** Situated in a dynamic district with excellent transport links. * **Comfortable Accommodation:** Well-appointed rooms designed for relaxation and rest. * **Attentive Service:** Friendly and professional staff ready to assist. * **Convenient Facilities:** A range of amenities to enhance your stay. Ready to experience the best of Hangzhou? Check room availability at Grand Hyatt Hangzhou and book your unforgettable getaway today. Book budget hotels in Zhejiang and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Grand Hyatt Hangzhou

Bar, Cafe and Lounge Grand Hyatt Hangzhou
Bar, Cafe and Lounge
Swimming Pool Grand Hyatt Hangzhou
Swimming Pool
Entertainment Facility Grand Hyatt Hangzhou
Entertainment Facility
Fitness Center Grand Hyatt Hangzhou
Fitness Center
Functional Hall Grand Hyatt Hangzhou
Functional Hall

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Business Facilities

  • Business facilities
  • Conference center
  • Business facilities
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Parking

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Transportation

  • Limo or town car service

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
, This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Hangzhou
388
Number of floors in Grand Hyatt Hangzhou
8
Another facilities in Grand Hyatt Hangzhou
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked questions about Grand Hyatt Hangzhou

What are available facilities at Grand Hyatt Hangzhou?
There are top facilites at Grand Hyatt Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Hangzhou?
The standard check-in time at Grand Hyatt Hangzhou is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Hangzhou provide breakfast?
Yes, Grand Hyatt Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Hangzhou?
Grand Hyatt Hangzhou has a 5.0-star rating.
How many floors does Grand Hyatt Hangzhou have?
Grand Hyatt Hangzhou has 8.
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Grand Hyatt Hangzhou reviews and ratings

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (9)
Other sources (482)
8.6
Very Good
From 482 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
qi
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lots of amazing carts selling crafts and food, being close to West lake is a plus too.
Weiliang
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room is big, the staff is very helpful. The breakfast is excellent.
Vivian
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.
Ernest
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Tracey
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
Read More
King
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent lake view and good breakfast
RAY
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
KuanKhengCandy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great customer oriented service!
Corinna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great location! Excellent service!
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Nice room. Superd location
Lucy
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Location excellent, well trained staff
George
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Nice location with good service
Sheng
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great view and great experience
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
8.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHI
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Everything excellent during our stay at the hotel.
Maria Celina
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Good. Very good location.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Excellent location on the lake. Third time staying at this location.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Hyatt Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (9)
Other sources (482)
8.6
Very Good
From 482 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
qi
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lots of amazing carts selling crafts and food, being close to West lake is a plus too.
Weiliang
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room is big, the staff is very helpful. The breakfast is excellent.
Vivian
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.
Ernest
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Tracey
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
Read More
King
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent lake view and good breakfast
RAY
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
KuanKhengCandy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great customer oriented service!
Corinna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great location! Excellent service!
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Nice room. Superd location
Lucy
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Location excellent, well trained staff
George
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Nice location with good service
Sheng
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great view and great experience
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
8.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHI
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Everything excellent during our stay at the hotel.
Maria Celina
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Good. Very good location.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Excellent location on the lake. Third time staying at this location.
Number of reviews per page
20
40