8.5
/10
Very Good
417 reviews

What Guests Say About Their Stay

S***M

9.7
/ 10
The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.

RAY

10.0
/ 10
This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.

Joanna

10.0
/ 10
It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!

Martin

10.0
/ 10
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
In the Area
See Map
28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Grand Hyatt Hangzhou is a hotel is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Hangzhou

28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007
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Lobby Grand Hyatt Hangzhou
Lobby 2 Grand Hyatt Hangzhou

Discover More About Grand Hyatt Hangzhou

General


In Hangzhou (Shangcheng)

Location


With a stay at Grand Hyatt Hangzhou, you'll be centrally located in Hangzhou, steps from West Lake and within a 10-minute walk of Broken Bridge. This luxury hotel is 1.5 mi (2.4 km) from Wulin Square and 1.6 mi (2.5 km) from Wushan Night Market.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

West Lake - 0.1 km / 0.1 mi
Broken Bridge - 0.7 km / 0.5 mi
Beishan St - 0.8 km / 0.5 mi
Wulin Night Market - 0.9 km / 0.5 mi
No.2 Park - 0.9 km / 0.6 mi
Xihu Tiandi - 1 km / 0.6 mi
Former Residence of Sha Menghai - 1 km / 0.6 mi
Hangzhou Jiali Center - 1.1 km / 0.7 mi
China Academy of Art - 1.3 km / 0.8 mi
Wushan Night Market - 1.5 km / 1 mi
Si Cheng Church - 1.5 km / 1 mi
Liulang Wenying Park - 1.7 km / 1.1 mi
Zhejiang University First Affiliated Hospital - 1.9 km / 1.2 mi
Wushan Square - 2 km / 1.2 mi
Baochu Pagoda - 2 km / 1.2 mi

The preferred airport for Grand Hyatt Hangzhou is Hangzhou (HGH-Xiaoshan Intl.) - 29.9 km / 18.6 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining


Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Grand Hyatt Hangzhou

Bar, Cafe and Lounge Grand Hyatt Hangzhou
Bar, Cafe and Lounge
Swimming Pool Grand Hyatt Hangzhou
Swimming Pool
Entertainment Facility Grand Hyatt Hangzhou
Entertainment Facility
Fitness Center Grand Hyatt Hangzhou
Fitness Center
Functional Hall Grand Hyatt Hangzhou
Functional Hall

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Health club
  • Sauna
  • Steam room

Business Facilities

  • Business facilities
  • Conference center
  • Business facilities
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Parking

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Transportation

  • Airport transfer
  • Limo or town car service

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt), Parking height restrictions apply, Cashless transactions are available, Property does not offer onsite COVID-19 testing
  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Hangzhou
388
Number of floors in Grand Hyatt Hangzhou
8
Another facilities in Grand Hyatt Hangzhou
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in Grand Hyatt Hangzhou

What are available facilities at Grand Hyatt Hangzhou?
There are top facilites at Grand Hyatt Hangzhou such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Hangzhou?
The standard check-in time at Grand Hyatt Hangzhou is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Hangzhou provide breakfast?
Yes, Grand Hyatt Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Hangzhou?
Grand Hyatt Hangzhou is a 5.0-star hotel.
How many floors does Grand Hyatt Hangzhou have?
Grand Hyatt Hangzhou has 8 floors.
See All

More Reviews from Other Guests in Grand Hyatt Hangzhou

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (9)
Other sources (408)
8.6
Very Good
From 408 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
RAY
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
KuanKhengCandy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great customer oriented service!
Corinna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location! Excellent service!
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Nice room. Superd location
Lucy
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Location excellent, well trained staff
George
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Nice location with good service
Sheng
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great view and great experience
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHI
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Everything excellent during our stay at the hotel.
Maria Celina
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Good. Very good location.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent location on the lake. Third time staying at this location.
Hoi Ching
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Malcolm
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Lake veiw was more a roof than lake
David
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

The area is beautiful
Jeff
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Good location to west lake.
Jordick
icon-with Partner
with Partner
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The lighting in the room is too bright. No light dimmer.
WEILIN
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Hyatt Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (9)
Other sources (408)
8.6
Very Good
From 408 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

9.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
RAY
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
KuanKhengCandy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great customer oriented service!
Corinna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location! Excellent service!
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Nice room. Superd location
Lucy
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Location excellent, well trained staff
George
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Nice location with good service
Sheng
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great view and great experience
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHI
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Everything excellent during our stay at the hotel.
Maria Celina
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Good. Very good location.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent location on the lake. Third time staying at this location.
Hoi Ching
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Malcolm
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Lake veiw was more a roof than lake
David
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

The area is beautiful
Jeff
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Good location to west lake.
Jordick
icon-with Partner
with Partner
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The lighting in the room is too bright. No light dimmer.
WEILIN
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Read More
Number of reviews per page
20
40