Novotel Cairo El Borg

Hotel was nice but too nosy you can hear outside Food was good as well as the breakfast Even though Egypt wasn’t what we expected was okay everyone scams you definitely be careful they all expect dollars even tho we’re in a different country most of the time whatever they try to sell you they triple the amount so feel free to walk away and put your price

We stayed three nights at Novotel Cairo El Borg, and the experience was… memorable in ways both intended and not. Breakfast was genuinely good — loads of variety and plenty of authentic dishes. Adults will love it. Kids and teens… less so, but that’s sort of the theme of the hotel. The pool is small, mostly shaded, and apparently governed by strict water‑displacement laws. Getting in and out “too energetically” is discouraged because “too much water comes out.” So yes, swim gently. There are two restaurants. The food is good, the service is glacial. The Italian restaurant has zero atmosphere, while the rooftop restaurant redeems itself with jaw‑dropping views — though you’ll have plenty of time to admire them while waiting for your order. The location is great, but if you want sleep, book a Nile‑view room. We had an Egyptian wedding happening outside our window, complete with music, cheering, and the full celebration soundtrack until late. Lovely cultural experience… not so lovely when you need some sleep. We booked a family room for four, which initially came with exactly one bed, an unmade sofa bed, and no bedding. To be fair, housekeeping fixed it quickly — but it does reinforce the point that this hotel is not built with families in mind. And that brings us to the biggest issue: the constant supervision. Travelling with teens felt like being followed by museum guards convinced your children were about to smash an antique vase. Filling a water bottle in the gym - no

Excellent service. Breakfast to die for. Great location.

location was perfect

Great staff, safe, breakfast ig I mention all the benefits…

Terrible service and limited dining options. I received a text messaging 5 days prior to arrival demanding full payment ,otherwise, the reservation would be cancelled; this was not explained to me when I made the reservation. The hotel is located fairly near to the original Egyptian museum, however, there is little else to explore. The roof top restaurant is limited with choice and dry; the hotel does not serve alcohol, although there are plenty of nearby hotels offering alcoholic beverages. I booked a family room, there was no bedding for the children and we had to contact reception to add an additional bed. I received a very rude response. When I tried to check-out the hotel refused. The receptionist insisted that a colleague needed to check that there was no damage to the room - I was appalled. We finally checked out and we will not be booking again; there are much better hotels within the vicinity.

We stayed here 3 nights. The staff entered our room before our scheduled checkout time and moved our luggage into storage. Possibly a miscommunication. Unfortunately we were not at the room to correct it. However when we spoke to the manager Osama he was rude and accused us instead of apologizing. The breakfast was great though and open from 6:30 to 10:30. If you prefer good food over your personal belongings, this is a great place to stay. The bathroom was very small. It was functional but might be a problem for a larger person. We only got lukewarm water in the shower. It wasn't an issue for us but might not work for someone who likes hot showers. The staff was pushing us hard for a 5-star review on Google so I'm not sure how much to trust the ratings.

Friendly staff, clean rooms, and good restaurants on grounds.

The room had an amazing view. The bed was huge and the staff was excellent!

Very seamless. Cleaning staff (Ramadan) very friendly. Wonderful area in Cairo. Very safe.

Important to know - there is no alcohol at the hotel. Hotel staff service decent and friendly. Hotel clean and safe. Lots of noise at night from outside despite being on top floor. Shower water pressure not very good.

Everyone was courteous and helpful. The room was great and the river view was amazing. The mini bar is overly expensive and not enough creamer. Kettle was cheap quality and pretty old. The reception is tight, pool area is pretty small, no green areas around and the roof top is paid to enjoy.

Nice room. Attentive staff. Great roof top restaurant with stunning views of Nile River.

So bad service

Great location - Tahrir Square in walking distance, good value, friendly service, excellent breakfast.

The hotel has a great location and very nice views, especially from the rooftop restaurant. However, the breakfast buffet was disappointing, and while the rooftop has a beautiful view, the food was just okay. The door cards were also frustrating as they often didn’t work properly. One disappointing experience was when I asked for water; the staff said okay but completely ignored my request until the next day when I complained. Overall, the view and emplacement are the main highlights, but the service and food need improvement

The rooms are old and they don’t have fridges so in the Cairo heat, you can’t even have a cold bottle of water. The staff at the desk told us there were no fridges available and that the one in our room was not a fridge but a box to “keep” temperature. The pool blasted very loud music and could not get away from people smoking.

The best hotel in cairo and best staff in reception and reward allaccord checkin

Not the Novotel service excepted as London. Staff were rude and not helpful.

Staff was nice and professional