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Borough Arms Hotel
Hotels
7.4
/10
Pleasant
215 reviews
What Guests Say About Their Stay
Adrian
10.0
/ 10
Really nice for the money. Great service at the restaurant. Thank you for all your help.
Leanne
10.0
/ 10
The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense
Carole
10.0
/ 10
We stayed over attending a wedding .
The room was comfortable snd clean .
The staff twere pleasant thoughtful and nothing was too much trouble . The food was excellent , although it was a wedding breakfast.
The only grouse was the tea bags . We are Pg tips and it was Tetleys , so bring your own if you like a good brew ..
In the Area
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26 King Street, Newcastle-under-Lyme District, Staffordshire, England, ST5 1HX
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in Borough Arms Hotel
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What's around Borough Arms Hotel
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26 King Street, Newcastle-under-Lyme District, Staffordshire, England, ST5 1HX
Discover More About Borough Arms Hotel
Location
Borough Arms Hotel is a hotel in a good neighborhood, which is located at Newcastle-under-Lyme District.
About Borough Arms Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Borough Arms Hotel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Borough Arms Hotel exclusively for you.
With all facilities offered, Borough Arms Hotel is the right place to stay.
All facilities in Borough Arms Hotel
Others
Hotel Services
- Laundry service
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Tours
- Wedding service
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Breakfast
- Bar
General
- Banquet
- Parking
Connectivity
- Free WiFi
Business Facilities
- Meeting rooms
Accommodation Policy & General Information in Borough Arms Hotel
Important Note
- Fee for full breakfast: approximately GBP 9.50 for adults and GBP 6.95 for children
- Early check-in fee: GBP 10.00 (subject to availability)
- Late check-out fee: GBP 10.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Borough Arms Hotel | 40 |
Number of floors in Borough Arms Hotel | 3 |
Another facilities in Borough Arms Hotel | Laundry service, Luggage storage, Express check-out, 24-hour Receptionist, Tours |
Frequently asked questions about Borough Arms Hotel
What are available facilities at Borough Arms Hotel?
There are top facilites at Borough Arms Hotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Borough Arms Hotel?
The standard check-in time at Borough Arms Hotel is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Borough Arms Hotel provide breakfast?
Yes, Borough Arms Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Borough Arms Hotel
Other sources (215)
7.4
Pleasant
From 215 reviews
Cleanliness
7.4
Room Comfort
7.2
Location
8.6
Service and Facilites
8.2
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Traveller Reviews Borough Arms Hotel
Number of reviews per page
20
40
Top reviews
Adrian
Business
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Really nice for the money. Great service at the restaurant. Thank you for all your help.
Road Maintenance
Business
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.
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Leanne
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense
Read More
Linda
Leisure Family
4.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Disappointed as thought it was a 3 star hotel. The receptionist was very friendly. We came back from the venue just before 10pm and the man on reception said the bar was closing in 10 mins , so we left.
The room was very disappointing. Very tired, no glasses in bathroom , no shampoo or shower jel and no hairdryer. The bath was chipped and discoloured on the base. The slip proof bathroom floor was coming away from the walls and the walls were that thin, you could hear your neighbours as if they were in the same room. The pillows badly needed replacing as very flat and crumpled. The brown blanket throw was very old . I must say the bedding was clean and the bed was comfortable.
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Carole
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
We stayed over attending a wedding .
The room was comfortable snd clean .
The staff twere pleasant thoughtful and nothing was too much trouble . The food was excellent , although it was a wedding breakfast.
The only grouse was the tea bags . We are Pg tips and it was Tetleys , so bring your own if you like a good brew ..
Gwenfair
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Did not like staying in the annexe
Nick
Business and Leisure
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Very good value for money
Ian
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly.
Food was delicious and breakfast really great.
Graham
Business
6.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Could do with an update, but served the purpose. Good position, ample car parking and good access.
Staff were polite and helpful, decent value for the money!
Paul
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Nice, fairly clean.
Richard
Business
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
My stay was brief, only 1 night, the hotel was very festive, with a Christmas
Party in full swing..
A comfortable bed, and good, shower was all i needed.
My second stay here...
Pete
Business
6.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on.
The bed was ridiculously unforgiving.
I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.
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Ian
Leisure with Partner
4.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
No heating.we were given a noisy old fan heater.
Cobwebs on lamp shades.
5 flights of stairs to get to room and no lifts.
The whole place needs a refurb.
Trevor
8.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Simba
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
It was okay.
Geoffrey
6.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.
Eberechukwu
4.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Lawrence
6.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
Darren
Friends and Family
8.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
The staff were all amazing! Full of local knowledge and really helpful.
My room wasn't one from the website, clean but basic. Nothing to complain about for sure.
Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster.
Would for sure stay here again
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Robert
Leisure with Friends
8.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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