Lovely staff only downside was the room 26 had some damp on the wall near the door wall paper was coming off be wasn’t comfy didn’t sleep much and you got 1 pillow

The breakfast was fresh. The car park felt safe. The room was clean. One comment, the heating was off and the room felt cool but otherwise we were very happy with our overnight stay. Would recommend to others who are looking for accommodation in Newcastle under Lyme.

Room was clean and had a comfy bed. Tea and coffee making facilities provided. Tv in room. Good parking to the rear and a good choice of breakfast. Hotel nice just a little dated. Staff were very friendly and accomodating.

Hotel is looking quite dated now. Bathroom was cramped and difficult getting in and out of the shower. My main issue is breakfast timings. Stayed for business and at check in told breakfast was from 7-9am. On my first day it didn't start until 7.30 and the second arrived at 7.45 and informed that didn't start until 8am. No communication beforehand to the guests. Meant that I had to rush on both days as otherwise would have been late to my jobs. The food was nice and the kitchen staff were helpful but clear that their hours were being reduced to save costs.

Clean room and friendly staff.

Free on site Parking, rooms badic but clean, draft helpful

Rooms seriously need some TLC. Clean enough, but in my room, radiator valve just spins, bathroom light did not work, towel rail did not heat, bathroom door difficult to open, no shower gel or shampoo, car park lights shining through thin curtains. Chef/s excellent - great evening meal served by great staff. Breakfast was superbly cooked, but the quality of the ingredients were not great.

Good parking ,excellent service by the manager

Dusty and dated hotel. Staff were nice and was reasonably priced. Thin walls and noisey neighbours in the room next door. I wouldnt hurry back.

The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.

The staff were really lovely and the food really good.

Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.

Yes

Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.

Very clean room easy check in

Road traffic noise is terrible and car park flood lights directed at room window like sleeping during the day. Very basic, old room requires refurbishing.

Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.

Room was clean but very tired . In dire need of a paint /refurb . Bed was comfortable and hot shower . Looked like sort of place for contractors. Pub joined was nice but very quiet for a weekend and overpriced.

Fab!

Room was freezing when we arrived, we had to contact the reception to fix the radiator and the phone in the room didn’t work but the beds were comfy and the staff were lovely.