Holiday Inn Express LONDON - CROYDON by IHG, an IHG Hotel

Amazing. 5/5 all round. Amazing smooth check-in. The receptionist saw how tired I was after a flight so she let me check in early and she was very supportive all through the stay. Room was spotless, and very comfortable. Breakfast was good.

During my recent stay, I requested assistance with the heating in my room, as it was extremely cold. I contacted the reception several times and was assured that someone would come to help, but no one ever arrived. As a result, the room remained freezing throughout the night. My partner was coughing and feeling unwell due to the cold, which made the stay very uncomfortable. I was very disappointed both with the lack of proper heating and the poor customer service in handling the issue. Based on this experience, I cannot see myself returning to the hotel in the future.

Excellent hotel

When making beds make sure there are no stains on bedding. Vacuum when coming to clean even if it seems like it may not need it. As we are coming from outside and eating in our rooms. Some room deodorizer to keep rooms with a fresh smell.

Staff is wonderful, hotel very comfortable. Surrounding area is not the top, however you can find a lot of supermarket and places to eat

The hotel is fantastic, clean, breakfast wonderful, lovely staff. The only point is the surronding area. However, the area counts with several place to buy food and supermarkets. The train close to the hotel is direct to the center of London

Liked my stay bfast is great staff are friendly

Great breakfast options. Friendly staff.

It was pleasantly clean, convenient and assesible. I also liked the breakfast.

The Hotel was quiet , well kept and good service.

We returned again as hotel has friendly staff , clean and comfortable .

Everything was fair ( quality/price)

Sucked that I could only get twin beds

We were initially very pleased with our room, the hotel staff seemed nice and lovely at breakfast but we had neighbours up all hours being extremely loud shouting and using the hairdryer most of the night. We called down to reception at 1am and then again at 3am and a staff member went to the room on one occasion to ask them to keep the noise down, but they didn’t listen so we were kept up and didn’t sleep much. Was sad that nothing was done about it and had mentioned during check out to which we got “sorry about that, there was a group of kids in the room” appreciate it wasn’t their fault, but they should make sure they were removed if they weren’t being respectful. Wasn’t worth £280 for 2 nights of no sleep, won’t be back

It was a great stay. Bathroom was spotless, air conditioning was lovely. Hotel is within walking distance of the train station. I’ll definitely book the hotel again.

nice

Firstly my girlfriend and who are both 19 tried to get a drink at the bar but were told we had to be 21, we live in the UK for god's sake, the age of consent for alcohol is 18. We were told breakfast was served until 10.30, we arrived for breakfast at 9.25 and was told we had 5 minutes left for breakfast. Wouldn't stay here again!!

It was good

The place was quiet and convenient, and the staff was awesome! I enjoyed my stay at the hotel!

Very helpful staff and good breakfast. Wifi and A/C excellent.