Netherwood Hotel & Spa

What a disappointment! We arrived at our room after checking in to find the door was open and being held open by a dirty towel and pillow case. We went down to reception; the receptionist came up took a photograph, apologised and said that the room was actually ready. She removed the towel! The room appeared clean, but the shower screen had black mould at the bottom, no attempt had been made to clean it. The room and bathroom were cold, the heating had been turned off. We were going to use the sauna and hot tub, to find that the last entry was 4pm, we checked in at 4:15pm. It does not day about the times on any of the website or information. The evening meal in the restaurant was poor quality and tasteless. Breakfast was a buffet! Not as described. We were served porridge which we never ordered. Just found it there. At checkout, (we stayed one night) I mentioned about the room having the towel holding the door open. She said, “It was maintenance.” I said “I would expect a free drink or a discount, we have been offered nothing.” She replied, “We did remove the towel.” I reminded her that it should never have been like that. She went to speak to the manager who reduced the bill by £20. Poor customer service.

The property is great and well maintained. The reception service allocated a very tiny room of just a double bed for 3 of us so that experience was not great. But then later a room service attendant Rain got me a bigger room allocated so thanks to her.

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Booked this hotel via Hotels.com for a birthday night away. Was planning to use the Spa facilities in the afternoon of the day we arrived. However, we were told there was an additional charge, just to use the Sauna and Steam Room (£15pp for 60 mins or £20pp for 90 mins). Hotels.com site does not mention this (but does state Spa treatments are additional charge). We went to the Spa to pay the extra but was told they couldn’t fit us in that day! Birthday treat spoiled!

We stayed for my partners 40th birthday and we stayed in the treehaven. It was beautiful and so relaxing.

A beautiful building, great food and friendly staff.

The whole stay from arrival to departure was a joy, there is a relaxed vibe about the place and the staff very helpful and friendly we definitely will be staying again

Hotel is beautiful from the outside our room was shocking

It’s a beautiful building. They did a nice job decorating it for the holidays. The staff was very friendly. It’s very close to town. Can walk there. And it’s dog friendly.

A lovely quintessential country hotel with a very welcome roaring log fire in the main reception area A slight markdown for accessibility especially up to the top floor which is I guess down to the gate of the building. We had a very comfortable stay and would book again

This old manor home has been a hotel for a long time and it has a certain old world feel. But it's well-managed, comfortable, and the setting is fantastic. We had long walks on the beachfront (it's a unique sandy waterway), blustery rain, and a lovely walk into town for a nice dinner. Don't miss sitting in the lounge/library with a good book looking out over the front lawn. I would love to spend a week here with rainy days and big thick books to read.

Not only did this hotel look amazing, the staff were absolutely lovely & I felt really well looked after, especially when I was having trouble with the trains.

Excellent building with friendly staff. Couldn't fault the building, wow how gorgeous. Got the timing wrong to go for breakfast as a group got there just before us and emptied the buffet. But the staff were on it and filled it back up with 10mins. The food is excellent by the way!

Beautiful building,well kept grounds and friendly staff

Still as good a hotel as when we had our wedding here 25 years ago. High quality hotel, food , and experience. Still good at the little touches that make it memorable

Excellent service. Very clean. Room and bed very comfortable. Bar meal average.

The front desk was very very helpful and got us into our room even though we came in quite late due to a highway closure. Very great service!

I always wonder why we are put in an Annexe building when we’ve booked a beautiful hotel and why on earth we have people coming to breakfast in their pyjamas without an eyelid flicker from the staff. Hey ho -otherwise a peaceful stay in a nice room.

This is a beautiful looking property with lovely staff. Unfortunately we were allocated a room in an area of the hotel which was a little tired and there was alot of background noise from kitchen extractor fans. We were moved to another room for the second night by the lovely stag which was perfect. Some of the food and drink options are a little over priced for the quality of what is actually served.

This hotel is in a stunning location. Everywhere was very clean. The room was large and the bed comfortable. However, the bedroom furniture was a bit modern for the age of the house and looked out of place. Breakfast was excellent quality and choice but we thought dinner was overpriced. Staff were not rude but not overfriendly. A smile and goodmorning from the breakfast staff would have been nice. If we were in the area we would stay here again.