Russ Hill Hotel

Clean, pillows could have been softer. Will stay there again tho

Really lovely entrance lobby, and really clean room and en suite . Shame there was no breakfast available in the morning, but otherwise a great value for money stay

Room was way beyond expectagions

Bed and room very small and uncomfortable

All good

Was ok for for the money

Dont know didnt have children with us but staff were friendly and helpful

Perfect for what we needed a nights stop before flying! The buffet food was priced reasonable and tasted absolutely delicious. Definitely do it again

Good to stay a night

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Always great to stay here. Been several times booked again for next year

Okay for the money - you get what you pay for; however, don't bother with breakfast. Dinner in the bar was ok, nothing special

The hotel itself was impressive as you walked in. Staff at reception were very nice. The room itself was very dated. The windows were not good, we thought they were still open when shut, they let so much noise in. The curtains were hanging off the rail so we were unable to close them properly.The shower curtain was mouldy and the bathroom smelt bad as a result of that. The mattress on the bed was so hard and uncomfortable. The hotel itself was so noisy even through the night, all in all we had a really bad sleepless night. Would not stay here again.

This was a last minute booking for an overnight before our flight. You could tell it was once a grand old place but is now a bit unloved bit for what we paid it done the job. Staff were fine and free parking! It only took 10 mins to get to the airport so very convenient. No idea what the food was like as we did try any.

Great proximity to Crawley and Gatwick if you are needing to stay nearby, was greeted at Reception with a friendly smile and welcome, with quick check in process. Finding my room was fun on the ground floor - was sign posted well, just a long corridor of twists and turns which made me smile! Had a no window room which is absolutely fine if you are arriving just for an evening, it didn't bother me at all, there is a sky light with a blind, and it meant i slept well. Couldn't hear any noise from the room. There is a restaurant on site which I wish i'd known beforehand. Parking for one night was a little harder to find as lots of people were parking up and leaving them there during their holidays away, so only a couple of spaces free close to the hotel when I arrived. Easy check out, room spacious, TV, tea and coffee, plenty of towels. I'd happily stay here again and will actively look for it again if I need to be close by

Hotel was actually lovely we got our room fast didn't have to wait too much the cleanliness wasn't too bad TV could of been better as didn't really work you see a plane every 5-10 mins which my son loved the wait at the bar was horrendous though they had 1 barman and 1 chef took us half an hour nearly an hour to get a drink and wasnt even too busy the food so over priced but looked really nice could maybe make it more family friendly like a little park or even something small like a tyre swing as my son was very bored and nothing for him to do he is 3 btw. Was warm in the room and windows didn't open much good for kids but not adults we only stayed for 1 evening as had early morning flights got food delivered via just eat which was brilliant the staff was friendly the barman very hard to understand English but he shouldn't of been alone as kept being needed in the kitchen hence why the wait was so long. Over all i would definitely stay again next time i get a early morning flight but if your looking for somewhere date night or whatever i don't recommend no entertainment hall or nothing just a bar rooms and an outside area with nothing to do.

The room that we were staying in was so smelly, it smelt like cigarette smoke throughout the room and in the hallways as well. Our clothes and all of our belongings smell like this room now. Our room did not have any windows or balcony doors, so the room had no ventilation whatsoever and it was so humid, stuffy and hot in the room, with a small fan to provide little to no relief. Lucky we were booked on the ground floor, as there were no lifts at the property. The fire alarm went off twice in one night and there was no information on what to do, we thought our room was malfunctioning, but turns out it was everyone in our section. We didn’t know if we had to evacuate, and staff didn’t tell us what to do. If you book through Expedia, make sure you double check if your breakfast is included, because we paid for breakfast, then I checked my booking and it was actually included. Grateful they returned the money, but this should be something that should be checked in advance. We were only provided one roll of toilet paper, and other guests found it difficult to receive any additional amenities such as a towel so we did not bother asking for an extra roll as we were already checking out that day.

Good, clean room. Helpful staff. My stay was Saturday night: a lot of people and quitr noisy.

The only downside to our stay was the parking. The hotel hosts long-term airport parking on site, and it was jam packed when we arrived.

If you want a place off the beaten track, this one's for you. Clean and tidy, friendly staff and a good bar. What's not to like?