What do past guests say about Shap Wells Hotel?

Traveloka users who have stayed at Shap Wells Hotel have praised its Service and Facilites, Cleanliness, Room Comfort.

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Shap Wells Hotel

Name: Shap Wells Hotel
Address: Shap, Cumbria, Eden, Crosby Ravensworth, Cumbria, England, CA10 3QU, Shap, CA10 3QU, England
Rating: 8.2

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8.2

/10

Very Good

650 reviews

What Guests Say About Their Stay

Linda

10.0

/ 10

We have been several times over the years. The rooms are clean and comfortable. The food is ok. The setting is lovely and quite.

Amanda

10.0

/ 10

Had a lovely welcoming stay loved the character and history of the hotel, food was excellent, very peaceful quiet setting for relaxing has a stream in the woods were you can feed the red squirrels and birds, would definitely stay there again 😊

shirli

10.0

/ 10

my first nite of an extensive trip through UK .. and it will be hard to find another property that is as good as this.. dont get me wrong it likely wont suit everyone .. it was built in 1833 and is just wonderful - so full of character - but what makes it memorable is the staff ..couldnt do enough to make you feel welcome and meals (dinner and Breakfast) were both fabulous .. i would be back here in a heartbeat if circumstances allow .. love love loved it

In the Area

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Shap, Cumbria, Eden, Crosby Ravensworth, Cumbria, England, CA10 3QU

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Shap Wells Hotel is located in area / city Crosby Ravensworth. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Shap Wells Hotel

Shap, Cumbria, Eden, Crosby Ravensworth, Cumbria, England, CA10 3QU

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Discover More About Shap Wells Hotel

General
In Penrith

Location
With a stay at Shap Wells Hotel in Penrith, you'll be within a 10-minute drive of Yorkshire Dales National Park and Orton Community Park. This hotel is 16.9 mi (27.1 km) from Ullswater and 5.7 mi (9.2 km) from Shap Abbey.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Orton Community Park - 6 km / 3.7 mi
Shap Abbey - 9.2 km / 5.7 mi
Great Asby Scar - 9.6 km / 6 mi
Tebay Park - 9.6 km / 6 mi
Yorkshire Dales National Park - 9.6 km / 6 mi
Eden Valley - 11.1 km / 6.9 mi
Kennedys Fine Chocolates - 15.6 km / 9.7 mi
Smardale Gill National Nature Reserve - 16 km / 10 mi
Lowther Park - 16.1 km / 10 mi
Riverside Public Golf Course - 18.1 km / 11.2 mi
Rutter Force - 18.8 km / 11.7 mi
Lowther Castle and Gardens - 20.4 km / 12.7 mi
OffRoad Explorers - 21.2 km / 13.1 mi
Appleby Leisure Centre - 21.2 km / 13.2 mi
Kendal Museum - 21.7 km / 13.5 mi

The preferred airport for Shap Wells Hotel is Durham (MME-Teesside Intl.) - 108.1 km / 67.2 mi

Facilities
Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a picnic area.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Rooms
Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and electric kettles, and housekeeping is provided daily.

All facilities in Shap Wells Hotel

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Lobby

Food and Drinks

Breakfast

Things to Do

Library
Picnic area
Garden

Connectivity

Free WiFi

General

Banquet
Parking

Public Facilities

Smoke-free area
Elevator

Hotel Services

Laundry service
Newspaper in lobby
Luggage storage
24-hour Receptionist

Business Facilities

Meeting rooms

Sports and Recreations

Billiard
Game room
Fitness center

Accommodation Policy & General Information in Shap Wells Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Shap Wells Hotel	100
Another facilities in Shap Wells Hotel	Breakfast, Library, Picnic area, Garden, Free WiFi

Frequently asked questions about Shap Wells Hotel

What are available facilities at Shap Wells Hotel?

There are top facilites at Shap Wells Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Shap Wells Hotel?

The standard check-in time at Shap Wells Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

Does Shap Wells Hotel provide breakfast?

Yes, Shap Wells Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Shap Wells Hotel?

Shap Wells Hotel has a 3.0-star rating.

How many rooms are available at Shap Wells Hotel?

Shap Wells Hotel has 100.

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Shap Wells Hotel reviews and ratings

Overall Ratings & Reviews Shap Wells Hotel

Other sources (650)

8.2

Very Good

From 650 reviews

Cleanliness

8.4

Room Comfort

8.0

Location

7.2

Service and Facilites

8.6

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Traveller Reviews Shap Wells Hotel

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Top reviews

Linda

with Partner

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

We have been several times over the years. The rooms are clean and comfortable. The food is ok. The setting is lovely and quite.

Amanda

with Partner

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Alan

Friends and Family Family

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Great Hotel a bit off the beat on track but well worth the effort to find. We would return on another trip.

shirli

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Brian

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

A grand hotel in the countryside, it's a shame the state it's in now. The carpet is worn out in place's, the game's room is a complete mess and the hotel smells damp & musty. The dining room is grand and well maintained, the food is pretty good. The staff are friendly and helpful.

Mark

Friends and Family with Friends

6.0

/10

Reviewed 15 week(s) ago

What a brilliant hotel! It was such a surprising place - we had walked over from Patterdale to Shap so needed a lift to the hotel. It is 4 miles outside the village along a busy road. The hotel is run by such kind, helpful staff who took great care of us. Our room was great, spacious, clean and warm. Food is good, breakfast generous. Good atmosphere with plenty of friendly guests. Highly recommend.

Hannah

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Overall my stay was satisfactory, but the level of noise coming from back of house staff late at night was appalling. My room was directly above the kitchen/loading area and it was honestly unbelievable how much noise the staff were making "cleaning up" in the evening, consistently from about 8pm-11:30pm when I had enough. It was like they were literally throwing metal containers around and shouting across the space at full volume. I live in central London and have never experienced disruption like this, especially considering the hotel is located in a remote part of the Cumbrian countryside where you expect peace and quiet. The front of house staff were friendly and helpful but reluctant to make any direct attempts at stopping the noise, and after two complaints I finally asked to be moved to a different room. Both rooms were satisfactory but a bit run down and some corners were cut with the cleanliness. The food was also edible but not great for a vegetarian, and the service could be better (e.g. I was never offered water at dinner). It does what it says on the tin but I won't be making a return trip, purely because of the disdain the back of house staff had for paying customers and disregard of their peace and quiet.

Sarah

with Partner

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

The hotel is in a beautiful spot famous for red squirrels. It was once a spa hotel therefore has a grand and historic reception area. The staff throughout the hotel were very welcoming and helpful. The hotel was very clean as was the room however our room needed some minor repairs to the decor etc. Our Sat Nav took us on an 'interesting' route to the hotel which was a track through fields of sheep! There is a much easier route from the M6 so just be aware.

Laura

Friends and Family with Friends

2.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

DO NOT STAY HERE. UNSAFE I would not recommend this hotel. Our stay was disappointing from start to finish and well below acceptable standards. On arrival, we were given a cold, dark room that smelled musty, had dirty access steps, a window that would not close, and no electricity. We were initially told a room change was impossible and were only moved after further complaints, wasting much of our evening. The restaurant was equally poor. Menus had no prices, staff could not provide clear pricing, and we were only told after ordering that drinks were cash only, leaving us with tap water. My burger arrived burnt, and management offered no apology when the issue was raised. Customer service throughout was dismissive. Concerns were met with indifference, and obtaining complaint details was unnecessarily difficult. The most serious issue occurred around 3am when the fire alarm sounded. Guests evacuated without guidance, as there was no visible management presence, no instructions, no roll call, and no reassurance during the 30-minute wait outside. The apparent lack of an emergency procedure was alarming and left guests feeling unsafe. The next morning, several guests said repeated fire alarms and poor management responses were common. Despite multiple opportunities, management offered no meaningful apology or acknowledgement. Overall, the accommodation, food, customer service, and handling of a serious safety incident fell far below expectations.

Biswaroop

Friends and Family Family

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Great stay and a very beautiful hotel! All staff were very courteous and helpful. Would definitely go back.

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Clean room. Great area.

Drew

Friends and Family Family

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Astaff very friendly, very accommodating with my daughter's medication storage needs. Nice room decorated in the Victorian style, beds were clean and comfy. Dinner was delicious and well worth the price of only £25 for two courses. Beautiful setting in the fells of shap lovely for a walk with red squirrels to spot while out and about star gazing is possible with extremely low light pollution.

Boguslawa

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Nice, old fashion hotel.

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