Shap Wells Hotel

DO NOT STAY HERE. UNSAFE I would not recommend this hotel. Our stay was disappointing from start to finish and well below acceptable standards. On arrival, we were given a cold, dark room that smelled musty, had dirty access steps, a window that would not close, and no electricity. We were initially told a room change was impossible and were only moved after further complaints, wasting much of our evening. The restaurant was equally poor. Menus had no prices, staff could not provide clear pricing, and we were only told after ordering that drinks were cash only, leaving us with tap water. My burger arrived burnt, and management offered no apology when the issue was raised. Customer service throughout was dismissive. Concerns were met with indifference, and obtaining complaint details was unnecessarily difficult. The most serious issue occurred around 3am when the fire alarm sounded. Guests evacuated without guidance, as there was no visible management presence, no instructions, no roll call, and no reassurance during the 30-minute wait outside. The apparent lack of an emergency procedure was alarming and left guests feeling unsafe. The next morning, several guests said repeated fire alarms and poor management responses were common. Despite multiple opportunities, management offered no meaningful apology or acknowledgement. Overall, the accommodation, food, customer service, and handling of a serious safety incident fell far below expectations.

Great stay and a very beautiful hotel! All staff were very courteous and helpful. Would definitely go back.

Clean room. Great area.

Astaff very friendly, very accommodating with my daughter's medication storage needs. Nice room decorated in the Victorian style, beds were clean and comfy. Dinner was delicious and well worth the price of only £25 for two courses. Beautiful setting in the fells of shap lovely for a walk with red squirrels to spot while out and about star gazing is possible with extremely low light pollution.

Nice, old fashion hotel.

We loved the red squirrels nearby. It's a nice walk and the path is well maintained. We also liked the old-fashioned lift.

Loved our stay here! The staffs were great and the breakfast was excellent 👌

This hotel gets 4star because of the creaking noise from wooden floor as someone walks. It probably reflects the century old construction! But otherwise it’s been a pleasant stay. Be prepared to expect a very very .. remote building out of nowhere! The nearest habitable building is few miles away which is the Shap town!

Lovely building and setting. The food was ok, but the staff seemed so disorganized -- epecially at breakfast. Admittedly it was on a bank holiday and was very busy. Walls are thin so, but everyone around me was very respectful during quiet hours

Brilliant staff,loved the brothers, grounds are beautiful, will stay again.

The hotel is very remote so we ate at the hotel restaurant. The menu was not vast but offered enough variety to cater for most. There is a huge hotel bar and hotel reception which offers plenty of seating. Rooms are fairly basic but sufficient for an overnight stay Would use again if in the area Pretty stream and waterfall immediately outside reception.

Like something I had only seen in movies, very special. Worth staying there to experience it

we had a great 3 day stay, first time back since the new owners had taken over a year ago ,but it was still spot on carn't wait to go back again

I had a pleasant and comfortable stay. I only ate at the hotel one evening but the salmon fillet was delightful. All of the staff were polite and friendly whilst remaining very professional. Nevan, in particular, was remarkably calm, professional and attentive in the face of multiple large coach-parties in addition to private guests, making him a true asset to the establishment. Thanks all!

Very good breakfast. Staff very helpful, friendly and polite. Good location and room, but lacking in a few basics found in other places, e.g. tissues,biscuits, safe, iron. Good value though and worth staying in. Recommend access from A6. Poor TV reception, no doubt due to location but presumably could be boosted.

The staff were very friendly, welcoming and efficient. The food was very good. The hotel is very comfortable, well furnished and very quiet being a little remote. No outside noise and very little noise inside the hotel even with coach parties staying over. Looking forward to my next visit.

Nice and quiet! Sheep near the road.

Brilliant stay, staff and management extremely friendly, breakfast and evening meals plentiful and location ideal.

Excellent service and accommodation every one was very helpful and friendly

Magnificent building retaining its original decor. Staff were friendly, food good, quiet setting with good access to main roads.