Shap Wells Hotel

Arrived after 10pm and found an envelope on the reception with my name and room 35 written on it. (Not quite the 24hr desk) Went to room 35 and tried the key - to spot the tag said room 36. Tried that and access... Just glad no-one was in room 35, that would have been very awkward. The room felt dated, and quite cold. I like a cold bedroom, so didnt think this would be an issue - how wrong could I be. Woke up a few times shivering. Didnt really want to get up next morning due to the cold! Went to breakfast, really short staffed. After 10 minutes, I had 3 slices of toast and no-one had even noticed I was sat there. The other 2 tables that were occupied sent their food back as it was cold. I went to the main desk and found the manager. He came and proceeded to deal with other tables! When he took my order, it was either cold, cremated or both. Oh, and missing the fried bread. Apparently the evening meals are lovely - but I wont be rushing back to find out. On a plus, the rooms were quiet, erm - thats about the most positive I can find. I guess it makes you realise how good other places can be.

Friendly staff

Could not have been better, hotel obviously now going place's

Although the room looked a little dated (it is an old building) the staff were very pleasant and food was excellent. Drinks were a little on the expensive side, even for a hotel

Stayed 1 night. Staff very pleasant. Area beautiful and did briefly see one of the famous red squirrels. Seems to cater mainly for coach trips but they were well organised with this and it wasn't that impactful on us. Main eating area felt like a canteen. Room was reasonably comfortable

We had a nice break at the Shap wells hotel food was very good, unfortunately on the Saturday night they were hosting a young farmers do and at 3amwe were woken by loud music, people shouting, banging and knocking of doors this was happening in the corridor outside our room this went on till 4 30am,.This was completely out of the control of the hotelwho were very apologising, so just makesure you dont go when there's a large do going on .

Lovely quaint hotel.

The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.

Old fashioned, isolated and wonderful

Lovely location. Staff extremely helpful

All in all, we would not recommend! They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless. Neither the food nor the hotel were worth the money and we will definitely not be returning.

An excellent facility. A true surprise!

Friendly staff, classic oldy worldy feel to the hotel

A really friendly hotel

Everything

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved . Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold

Disappointed about cleanliness

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.

Nice location (quite remote and quiet) and friendly staff. Some gaps in the breakfast service, e.g. lacking glasses, plates etc. And the breakfast ended already at 9 which was very early for me. The condition of the hotel was quite worn-out and occasionally dirty, there were several spiderwebs and spiders in the hallway and the smell of our room was musty.