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The Charles Hotel

Name: The Charles Hotel
Address: 15 New Road, Medway, England, ME4 4QJ, 15 New Road, ME4 4QJ, England
Rating: 7.2

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7.2

/10

Pleasant

217 reviews

What Guests Say About Their Stay

Iain nicholas

10.0

/ 10

This hotel is perfectly positioned for everything you need to do or find, staff are amazing, I've got a speak problem and they where happy to help me, I would 100% stay there again

Francis

10.0

/ 10

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.

Paul

10.0

/ 10

It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history

In the Area

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15 New Road, Medway, England, ME4 4QJ

Main Facilities

Restaurant

WiFi

Staying at The Charles Hotel is a good choice when you are visiting Medway.

What's around The Charles Hotel

15 New Road, Medway, England, ME4 4QJ

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Discover More About The Charles Hotel

General
Near Central Theatre

Location
When you stay at The Charles Hotel in Chatham, you'll be in the historical district, within a 10-minute walk of Central Theatre and Great Lines Heritage Park. This hotel is 12.2 mi (19.7 km) from Bluewater Shopping Centre and 12.8 mi (20.6 km) from Leeds Castle.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Central Theatre - 0.4 km / 0.3 mi
Great Lines Heritage Park - 0.7 km / 0.4 mi
Medway Little Theatre - 1.2 km / 0.7 mi
Historic Dockyard Chatham - 1.4 km / 0.9 mi
Eastgate House - 1.5 km / 0.9 mi
Restoration House - 1.7 km / 1.1 mi
Six Poor Travellers House - 1.7 km / 1.1 mi
Rochester Cathedral - 1.9 km / 1.2 mi
Dickens' Swiss Chalet - 2 km / 1.2 mi
Rochester Castle - 2.1 km / 1.3 mi
Gillingham Spiritualist Church - 2.1 km / 1.3 mi
Medway Park Sports Centre - 2.3 km / 1.4 mi
Britannia Theatre - 2.9 km / 1.8 mi
Priestfield Stadium - 3.5 km / 2.2 mi
Capstone Farm Country Park - 3.6 km / 2.2 mi

The nearest airports are:
London (SEN-Southend) - 72.6 km / 45.1 mi
London City Airport (LCY) - 58 km / 36.1 mi

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Dining
At The Charles Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.

Rooms
Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Charles Hotel

Functional Hall

Common Space

Lobby

Accommodation Services

Exterior

Connectivity

Free WiFi

General

Banquet
Smoking area
Parking
Terrace

Public Facilities

Safety deposit box

Hotel Services

Luggage storage
Newspaper in lobby
Concierge

Business Facilities

Meeting rooms

Accommodation Policy & General Information in The Charles Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

, The front desk is open daily from 3:00 PM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 15:00 - 23:00 - to 11:00
Available rooms at The Charles Hotel	20
Another facilities in The Charles Hotel	Free WiFi, Banquet, Smoking area, Parking, Terrace

Frequently asked questions about The Charles Hotel

What are available facilities at The Charles Hotel?

There are top facilites at The Charles Hotel such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Charles Hotel?

The standard check-in time at The Charles Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00

What is the star rating of The Charles Hotel?

The Charles Hotel has a 3.0-star rating.

How many rooms are available at The Charles Hotel?

The Charles Hotel has 20.

What do past guests say about The Charles Hotel?

Traveloka users who have stayed at The Charles Hotel have praised its Service and Facilites, Cleanliness, Room Comfort.

The Charles Hotel reviews and ratings

Overall Ratings & Reviews The Charles Hotel

Other sources (217)

7.2

Pleasant

From 217 reviews

Cleanliness

7.6

Room Comfort

7.6

Service and Facilites

7.8

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Traveller Reviews The Charles Hotel

Number of reviews per page

Top reviews

Garth

2.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

We parked on their rear carpark and as a regular business traveller, I diligently and carefully completed their paper parking form with our vehicle details - Only three weeks later to find a PNC for £100.... (it being dated as 30th June arriving on the 11th June?) I rang and spoke to three different people " The Managers not here, Someone will call you back, I can't deal with this!" the usual excuses when no one intends to do anything! So I emailed them after each call only to have the given email address enquiries@ Then also emailed, directly and through their portal and again without any response! Given this attitude receiving this treatment faced with this type of practiced responses its a regular thing they are facing...

Selina

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

It’s not worth being called a hotel

Phillip

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Lovely shower , clean room , nice and quiet

Iain nicholas

with Partner

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

This hotel is perfectly positioned for everything you need to do or find, staff are amazing, I've got a speak problem and they where happy to help me, I would 100% stay there again

Eliana

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Please note that the stairs from the car park to the back of the hotel are not for the faint hearted in rain! Metal circular stairs with a tight wind is not something that is fun with baggage. Similarly the stairs to my room were also quite tight with baggage. This is important for many to note. I was on the 2nd floor. But the bigger issue for me was the shower. I did not raise this with reception as it was nearly midnight at the time. The shower temperature fluctuated between scalding (highly dangerous) to very cold regardless of what I did. I managed to negotiate the time as it moved from one to the other in order to shower but as it was very weak it was not a great experience. On a positive note, the room was clean, tidy and with plenty of sockets.

Graham

2.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Budget two nights but having no hot water until a staff member came to the room with a drill and screwdriver to sort was not great. The shower pressure was very poor also. Dog smell on the stairs up to the room in the hotel. It states on the hotel facilities an iron and ironing board. What I was given to use was shocking and the iron ended up marking my shirt. I appreciate it was cheap but I will nevwe stay here again.

Gavin

2.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

No hot water today. So no shower, so not happy.

Sarah

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

I chose this hotel due to its proximity to the venue I needed to visit and the fact that it had parking. So 10 out of 10 for that. I wasn't really fussed about anything else. They did offer me a full english breakfast for £10 so I had that - it was reasonable. The room was clean but a bit small, view to the street, a bit noisy obviously. Bed was comfy. Staff were very helpful. So all in all, I would say I got what I paid for. yes, I would use it again if visitng that area.

James

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

I stayed as I needed a room for the night, last minute. For the price it was actually fairly decent. The carpets in the hallways and stairs probably aren't the best choice. However room was clean and bathroom was fine. Staff member was helpful and the Indian restaurant connected did decent food and reduced for hotel guests. Shame they didn't make me a Chicken Tikka Madras despite writing it on the box, it was Lamb Tikka 😂 but I couldn't be bothered going downstairs to get them to sort it, but it was overall very nice anyway. There is limited free parking at the back of the hotel, quite a lot of stairs though from the rear of the property so might not suit people who struggle with stairs. Would stay again in a similar situation. It was roasting and no sign of any fans in the room, bed was comfortable though.

Noa

with Partner

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

We were on the 2rd floor and the steps were very narrow for walk up and down on. Found it a bit risky. But overall cheap and cheerful

Beverly

Business

4.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Very friendly and helpful staff. Room was freezing and no window in room!!! Very strange little room. There was a window which couldn’t open into the inside corridor!

Mark

6.0

/10

Reviewed 45 week(s) ago

Hotels.com verified review

With a few improvements, this hotel could be a reasonable place to stay, but several issues need attention. The carpet throughout the building requires a thorough clean, and the hallway walls could benefit from a quick repaint as they were very dirty. Reception and the corridors were unheated, making the atmosphere feel unwelcoming and extremely cold. When we arrived in December, our room window had been left open so the room was freezing. It would’ve felt so much better walking into a warm room. There was nowhere to hang coats, no hooks and not even hangers on the clothes rail. The electric heater had a loose metal panel, which felt unsafe. The TV was very small and unwatchable due to the poor signal. The rear access spiral staircase would difficult to navigate and unsuitable for anyone with limited mobility. The area outside the reception door looked untidy, with items like an old paint can and a piece of AstroTurf left lying around. Breakfast was essentially non existent, and no information was provided about it. Would we stay again, definitely not unless the above was attended to.

Mark

2.0

/10

Reviewed 55 week(s) ago

Hotels.com verified review

I was absolutely eaten alive by bed bugs, had them jumping all over me in the night.

Verified traveler

Friends and Family Family

4.0

/10

Reviewed 59 week(s) ago

Hotels.com verified review

The room look like clean, but I can feel some insects on my body when I was sleep and I can see very small insects on my belongings. Window was very strange, It will hit the body when opened. It will hurt when careless. No staff stay in reception, customer needs to ring someone to open the entrance door. Customer need to climb stair from car park to lobby, don't carry anything, it very inconvenient.

Verified traveler

Business

2.0

/10

Reviewed 60 week(s) ago

Hotels.com verified review

I registered my car on their ipad at reception, but have still received a fine for staying in the car park. Tried to contact the hotel, but have been completely ignored....

Francis

10.0

/10

Reviewed 65 week(s) ago

Hotels.com verified review

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.

Fatai

10.0

/10

Reviewed 65 week(s) ago

Expedia Group verified review

Good

DAVIES

Leisure

2.0

/10

Reviewed 66 week(s) ago

Expedia Group verified review

No mobility & disabled access. No elevator. Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger. Very dirty old narrow garage.

Simon

Business

8.0

/10

Reviewed 66 week(s) ago

Hotels.com verified review

Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.

EDWARD

Business

4.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.