The Mooringpost

An awful experience we didn’t receive an email apparently sent to say it is self check in on a Monday evening. Arrived and it was all in darkness, called the contact number numerous times but it just went to an answerphone. Hotels.com also tried to contact them. Finally messaged us later in the evening but we had already had to find somewhere else. They did say that they would be in contact regarding a resolution but yet to hear!!!

The condition of the accommodation is disappointing as the carpet is incredibly dirty could do with replacing for darker colour, our window was broken as was the tap and the iron. No central heating in room so a fan provided but you can’t keep this on at night so was quite cold. Bathroom very poor layout not enough space to get ready privately so only go with partner or close friend. Extractor not working. The location and surroundings nice and restaurant nice and breakfast really good but takes a very long time to come up to 45mins and it was only us. We spent a lot here over the weekend asked for a refund just on poor accommodation but was declined.

To be described as luxury and to be charged over £100 for a the night was poor. There was no one to meet and greet, no reception etc. Not an issue in its own right but there wasn't enough toilet roll for the stay! No plug in the basin or the bath. The room was cold and despite turning the thermostat up it made no difference. Food facilities were closed. I don't complain but this was overpriced for the experience. The towels were also very small! Tap handle was missing as well.

Public areas grubby, underwhelming reception at check in. Car park not lit and in dark wooded area (no tarmac). Public area carpets filthy, room carpets much the same and room cleaned to minimal standard, door very insecure, window latch falling off, sink tap handle missing, shower cold. Walls paper thin and a lot of banging drum and bass from another room (not hotels fault just a complete moron).Terrible pillows. Restaurant expensive and average, staff didn't really want to be there. Could be a lovely place if some time and money was put into it

Good Location Lovely room. Clean and comfortable

Beautifully set near the river and canal. 40 minutes walk to the Gloucester quays through some lovely riverside countryside. Room spacious and spotless. Staff friendly, courteous and helpful. Meals were excellent!

Quirky, quiet place to stay between the river and the canal. Lovely, comfy room and quiet. The restaurant is open Weds onwards. There is a Toby Carvery a few minutes down the road but not dog friendly. Gloucester centre about 10 mins drive away. Good stop on the way to Wales.

Nice area alongside canal for dog walks

A beautiful location just outside the busy city of Gloucester which gave us lots of restaurant options and a base to explore the Cotswolds

Rooms and restaurant were ideal for our overnight stop and proved to be in lovely condition in a pleasant location beside the river and canal basin.

A little out of the way along a canal with good walking tracks. Excellent staff and dining room. Room very comfortable with dual aspect windows so good flow through breeze.

The stay at The Mooring House was very comfortable. I hadnt realised they didnt do breakfast but that wasnt a problem for us. The check in was simple and tho we arrived very early they put our bag in our room and sent us a text once it was ready.

Great stay and lovely staff.

Great service, good food excellent room. See you soon

Dirty filthy and uncared for . Nests of bugs in curtains, broken bath , disgusting carpets . This used to be lively but will never stay again

Our check in was appalling. There was a private function which we did not know about. Not only was our room directly above it, but we were not allowed to use the bar or restaurant facilities on arrival. Having travelled for a few hours, we were even denied taking a drink from the bar to our room. Thank goodness for Deliveroo. Unimpressed!!

The stay was nice. The room had lots of good features like a jacuzzi bath and a large fridge. However the room was a lot more run-down than was shown in the pictures. We wouldn't have minded this but it was one of the more expensive hotels in the area and it just seems like it wasn't being well looked after and the quality wasn't there for the money.

No staff on site early in the week. Booking said entry code would be sent 24 hours in advance, but after leaving messages, code arrived by text message 45 mins before check-in time and by email just after midnight. Rather stressful. Assuming you can get in the building, the room was fine.

Extremely helpful and accommodating staff. Dealt with dietary issues without batting an eye. Food was delicious. Clean private rooms. Easy to find and quick to get anywhere.

Lovely place, very practical and charming rooms. However if you check in on one of the unmanned days (a bad idea in itself), watch out. The duty team left us with no access code, no way to check in, we spent an hour outside calling them and also Hotels.com at the end of a long journey. Eventually another guest who had their direct number managed to raise them for us and we were let in. But our room had no electricity/lights - presume a fuse had gone. But of curse no staff onsite to fix it. So we were sent wandering about till we found another one available. By which time it was too late for us to get a meal nearby. Then absolutely no apology and no refund. Such a shame about the duty staff, as the building is charming convenient and very smartly done. But you can't pay for accommodation and then find you can't access it.