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Lovely setting and excellent location as you could walk along a cycle track right into the city of Gloucester in just over half an hour

On the plus side it was a last minute booking because another hotel let us down. Room was pleasant if small and bed comfortable. Less good was the staff in the pub who didn’t really feel the rooms were their problem. We should have had an email to explain access, key-safe, password and check-in/checkout but didn’t. Website says breakfast available but actually it isn’t on Sunday.

Enjoyed it being pet friendly and had an excellent meal at the lockeepers.

Easy to find and a nice setting. Check-in was tricky because the email telling us how to do it was sent on the afternoon we were arriving - not very helpful. Fortunately the person behinf the bar was able to sort that for us very quickly. The room was OK though the fan in (unobvious in the wardrobe) was so noisy as to be pointless. There is plenty of shaded parking and it is about a 35 minute walk into Gloucester docks, over the Telford Bridge and across the Alney Island nature reserve. A pleasant walk on a sunny day but might be trickier in the wet. Can't comment on the breakfast as we didn't have it (nor were we offered it in truth), preferring to go into town and take the cheaper Wetherspoons option by the docks.

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It was all good

Friendly staff and nice room and food

What a beautiful place.. entrance, parking, inside and outside amazing.. room was beautiful and very well presented. Will be booking again next year for our stay Thank you. What a great job you’re doing

Interesting location by canal and forest with pleasant walk and dining area. Food is a little expensive, but very high quality. Room was OK/good with a few things that could use a refresh. Having no reception area was a little odd. TV was small and jetted tub didn't work. Comfortable and quiet. Country setting but close to main access roads. Motorway is a few miles away in busy traffic.

Beautiful hotel in a gorgeous setting. All the staff were friendly and helpful. Rain shower was great and would go as hot as I like it. Wifi is excellent too :-) Comfy bed and pillows. It’s just a pity I was only there for one night.

An awful experience we didn’t receive an email apparently sent to say it is self check in on a Monday evening. Arrived and it was all in darkness, called the contact number numerous times but it just went to an answerphone. Hotels.com also tried to contact them. Finally messaged us later in the evening but we had already had to find somewhere else. They did say that they would be in contact regarding a resolution but yet to hear!!!

The condition of the accommodation is disappointing as the carpet is incredibly dirty could do with replacing for darker colour, our window was broken as was the tap and the iron. No central heating in room so a fan provided but you can’t keep this on at night so was quite cold. Bathroom very poor layout not enough space to get ready privately so only go with partner or close friend. Extractor not working. The location and surroundings nice and restaurant nice and breakfast really good but takes a very long time to come up to 45mins and it was only us. We spent a lot here over the weekend asked for a refund just on poor accommodation but was declined.

To be described as luxury and to be charged over £100 for a the night was poor. There was no one to meet and greet, no reception etc. Not an issue in its own right but there wasn't enough toilet roll for the stay! No plug in the basin or the bath. The room was cold and despite turning the thermostat up it made no difference. Food facilities were closed. I don't complain but this was overpriced for the experience. The towels were also very small! Tap handle was missing as well.

Public areas grubby, underwhelming reception at check in. Car park not lit and in dark wooded area (no tarmac). Public area carpets filthy, room carpets much the same and room cleaned to minimal standard, door very insecure, window latch falling off, sink tap handle missing, shower cold. Walls paper thin and a lot of banging drum and bass from another room (not hotels fault just a complete moron).Terrible pillows. Restaurant expensive and average, staff didn't really want to be there. Could be a lovely place if some time and money was put into it

Good Location Lovely room. Clean and comfortable

Beautifully set near the river and canal. 40 minutes walk to the Gloucester quays through some lovely riverside countryside. Room spacious and spotless. Staff friendly, courteous and helpful. Meals were excellent!

Quirky, quiet place to stay between the river and the canal. Lovely, comfy room and quiet. The restaurant is open Weds onwards. There is a Toby Carvery a few minutes down the road but not dog friendly. Gloucester centre about 10 mins drive away. Good stop on the way to Wales.

Nice area alongside canal for dog walks

A beautiful location just outside the busy city of Gloucester which gave us lots of restaurant options and a base to explore the Cotswolds

Rooms and restaurant were ideal for our overnight stop and proved to be in lovely condition in a pleasant location beside the river and canal basin.