Omena Hotel Yrjonkatu

The perfect budget option in downtown Helsinki. The room was a good size, coffee and a refrigerator were very welcome. The beds were comfortable and it was nice having two luggage racks. Our only complaint was that the windows don’t open for fresh air and the room was stuffy and too warm overnight, in spite of it being quite cold outside. Rooms should have a fan or at least some way to control the temperature.

Omena hotel was very central and overall it was a nice stay. The code didn't always work the first time it was put in (even though the light was green) and there were a few stains in the bathroom. But overall the stay was exactly what you need in a hotel and their communication was great throughout

Very centrally located hotel. Walking distance to wverthing. Clean rooms. Self check-in with no reception.

It’s fine if you are spending most of the day outside and use the hotel for sleeping only! It really needs renovation, good location tho!

Easy citycentre bolt hole for simple overnight.

Booking on hotels.com did not generate check in instructions and door passcode email necessitating a 15-20 minute phone call with hotel’s customer service when we arrived at the hotel. Once that issue was resolved we were very pleased with the hotel.

Decent value but decor was old and dated. All self service

Was a bit concerned about the whole “no reception/well text you a code” but it worked out great. You use the code to get in the building, elevator, and your room so actually it felt quite safe. Location was fantastic. Room was bigger than most in Europe.

Clean and basic. Excellent value for money. Will definitely use again

The beds and pillows were uncomfortable bathroom shower is so tiny that you can’t even wash your back but most of all the Wi-Fi was nonexistent. I mean it was absolutely horrible. Do not stay here if you have family at home or your own a business trip.

Everything was good, price, location, service, very convenient just getting a code to check in and entering the property and your room

Overall a nice experience in a budget hotel with zero service staff. I notice that near 12pm check out time we are not allowed to come into the property when someone is already in the room. It is nicely situated near many shopping malls.

The only issue I had was that the code I received did not work. I had to call the reception and they were quick to answer and provide me with a new code that worked.

Great rooms with comfortable bed. Spotlessly clean. Main entrance using PIN was temperamental and several times I got locked out!! Door very sticky. Luckily departing guests were able to let me in !!

Prefect for one night.

Good hotel if you’re not fuss and on a budget as it is close to shopping malls and transportation. Despite not having staff around, door code is provided via text message to access the property and rooms.

Great location to centre areas of Helsinki. However, the fact there are no physical humans on reception did pose a problem. On entering the hotel one day, a new resident from Turkey couldn't get access & was on the phone 📱 to the 24hr manned reception line to get his room & access code. This phone wasn't answered at all & we had to assist the gentleman with emailing the Website with his booking reference. We also had some problems with the entry code to the front & lift which worked intermittently on a couple of days, but eventually this then worked. Also no one cleans or supplies new towels etc. The bathroom is basic & a little grubby, as was the room. Great location, but given the above issues, wouldn't stay here again. Not recommended.

Very convenient hotel for a traveller on a budget.

Unfortunately, I cannot recommend Omena. Both nights were terrible, especially because there was no airflow. It was confirmed by a staff member that there was an issue and a maintenance person was supposed to fix it. When I asked for a refund given that the issue was not resolved and not what I paid for (the room was so hot and stuffy), they said they can only offer a 10% refund and that is their policy. For what I paid ($353 Canadian for two nights), it’s around a $35 refund. So, if you have an issue, apparently 10% refund is your max. I would rather pay an extra $100-$150 a night to stay somewhere else.

I didn't like it when I ask to one of the employee for the name of the hotel, and he gave me different name so I kept looking for the hotel on different places.... Then I found out that, he was wrong....