ATLANTIC Hotel Heidelberg

Great location and staff

Ok, this hotel is far from the old town and everything you want to see but next to train station. The rooms are more Ikea than chic . When we first got to the hotel by taxi there was no one there so you have to take elevator to lobby floor. No bell boy and you need to figure things out on your own. The room cleaning was not good at all. The towels were all over the place the beddings were not done. We didn’t understand the total lack of service. The one highlight was the breakfast buffet. The food was good and service was also good.

Amazingly large rooms with incredible full wall length windows for great views. The rooms were extremely new and modern. There were power blinds inside the windows. The shower had a rain fall head and was large. They provided bathrobes. It felt truly luxurious. The beds were soft and the most comfortable ones we had during our whole vacation at multiple hotels. The location was right next to the train station which is nice for transporting luggage and it wasn't ran-down dirty like areas next to train stations can be. The breakfast was incredible. It's on the top floor of the hotel and you can see the whole city. Excellent way to start your day. The only negative is that we tired every switch and button in the room and couldn't figure out a way to adjust the a/c - heat- fan for the room climate.

Super clean and elegantly modern hotel right at the main train station. Excellent rooftop bar and restaurant.

all the best !!

Good and well appointed room Good breakfast Friendly staff Car park a bit expensive for an out of town hotel but otherwise fair value for the price

Fantastic hotel

Good room and bed, very good breakfast with a lovely view

Excellent staff and hotel.

Great location for a work trip. The rooms are large, comfortable and well kept. Breakfast at the top floor has a good variety and quality. Only complaint would be the room facing the main station can be quite loud if the window is open.

Overall a very nice hotel - staff made my wife and friend pay city Tax for two nights, two people each. Even though we only stayed one night and I paid the city tax the night before. After a bit of complaining and a couple front desk people refunds were made -- but, it was very sad to see this type of behavior from such a nice facility.

The hotel itself was very nice, clean and comfortable, however the service we received due to a double room charge was less than ideal. Not only were we charged twice for the room it was extremely difficult to get a refund. The hotel would

Relaxing in the sauna and steam room after a long day of sightseeing was what we needed. The breakfast buffet was ok but signage for vegan items were lacking. Staff were able to assist me with funding suitable options.

Very beautiful hotel, the breakfast was amazing but surprised to see small bed.

The hotel has potential, the hotel itself was clean, and the location was great. Those were the highlights. Unfortunately, the rest of my experience was a letdown, mostly due to a lack of attention to basic details that really matter during a stay. Check-in was quick and easy, so I was optimistic at first. But once I got to the room, I noticed there were no towels. I had to head back down to request them. Then, when I went to take a shower, I realized there was no body soap either. Since it was late, I waited until the next day to ask for it. I left a note in the room, not realizing that housekeeping isn’t done daily. Since no one came in, the soap wasn’t replenished. Later that evening, I stopped by the front desk again and mentioned it. The young woman at the desk indicated that she’d take care of it, but when I returned hours later, the soap still hadn’t been delivered. I ended up going back down a second time to ask again this time, the gentleman at the desk apologized stating that his coworker probably forgot and handed me the soap and lotion, which also hadn't been in the room. Honestly, if certain amenities are offered, they should be there from the start. As a guest, I shouldn’t have to keep going back and forth to the front desk just to get basic essentials like towels or soap. The hotel has potential, but the lack of attention to these small, important details made the stay feel frustrating and incomplete to say the least.

The ATLANTIC Hotel was exactly what I was looking for! An upscale hotel near the Heidelberg Main Train Station, which had a cafe and an excellent restaurant. I was worried about train noise, but never heard a thing. It was like watching a silent movie. The Local Bus Stop was a few hundred feet from the hotel entrance, behind the tourist information building. The tourist office even sells tickets to Heidelberg Castle and the Funicular to get up and back. Very convenient! Took the bus to the University Plaza and the Funicular was at the end of the street. Decided to take an Uber back to hotel for less than $10. The Atlantic Hotel is basically a 5 star hotel with a 3 star price.

Rooms comfortable. Rooftop bar was the highlight.

After a long day of train travel, I was immediately impressed by the location. My room was beautiful, and the rooftop restaurant and bar were simply fantastic. Even without a reservation, the staff were wonderfully accommodating and found me a table. I ordered the steak—and I can honestly say I’m still thinking about it! It was the perfect ending to a lovely evening and a wonderful stay.

Phenomenal breakfast

It was good