Hotel Astor

Firstly, when we checked in, the receptionist charged us over 400 Q extra as there were 2 of us (later reduced to 270Q). Starting at 7:00-11:00pm there was party with extremely loud music so we could not sleep well the first night. Although breakfast was included we had avena and asked for fruit as well. We were charged 72Q for that. All in all it was unpleasant.

Excellent service and clean

Yes clean room

Clean rooms,

Las habitaciones no están mal ,todo lo cobran,pedí un cambio de paño y me cobraron 2 quetzales,pedímos un vaso con agua caliente y cobraron 15 quetzales,nos sentamos en una mesa al lado de la piscina y una señorita nos dijo que debíamos retirarnos de ahí o si no nos tenía que hacer un cargo a la habitación..las habitaciones no tienen jabón.las instalaciones están muy deterioradas no es como se ve en las fotos,el desayuno es demasiado básico si pides leche para el café te la cobran como extra .. En general no recomiendo este hotel..

Service and conditions were good

Great place to stay. I highly recommend this place

Very good hotel. Not exactly cheap (83€) but worth it. Clean, staff friendly, and the whole hotel is very cute with a lot of Latin American atmosphere and design. Parking available on the backside, or just in front along the street. Very good location, Plaza Central, cathedral, supermarket and bank within just a few meters, what else does a tourist need...?

The staff were polite and kind. The outdoor patio was nice and enjoyable. Unfortunately, we had to shower in cold water and we could hear all the noise from the party across the street.

Nice quiet place friendly people excellent services

Shower door got stuck all the time,WiFi is to slow,no pool time after 10:pm but they have live music after 10:00 pm? Tables are to close to the rooms no privacy

Buena atención

El hotel es bonito, accesible, céntrico, limpio en cuanto a las habitaciones y el personal es amable. El único problema (para mí) es que las habitaciones no filtran muy bien el sonido y desde las 6-7am comienzan los ruidos del personal y del proceso de construcción que tienen dentro del hotel.

The people was very kínd and the location for out visit was great.

Very good location, very clean hotel, the foods is ok but should improve the menu, just a handful of options available, showers are very bad, water is cold and hot with out control.

Very nice hotel, I would def stay here if I come back again.

VERY CLEAN AND EXCELLENT CUSTOMER SERVICE. FOOD WAS GREAT.

So after 6 hours of driving (2 hours in terrible traffic) I get to the most expensive hotel we had booked in our trip and expect to relax in the pool and have a nice cold beer. I get to the counter and the gentleman looks at his piece of paper (not computer) and tells me they are overbooked and he needs to send me to his sister hotel. I garner all my Spanish skills to explain to him that I have booked this hotel, I have got a confirmation from this hotel and that I was going to stay at this hotel. He argues a bit and bit and then starts typing on his computer. After almost 30 minutes of him not communicating anything to me, he just shows up with the VERY nice manager who apologizes and tells me we are getting a room. Great ! Hotel has redeemed itself... Nope. We get set up in the room and enjoy a very decent meal at the hotel restaurant. go up to the room, relax and go to sleep. This is where it all goes to heck,,, They have put us (a family with a 2 year old) in the room right over the bar. So first night gets quite loud but everything calms down around 10:00 pm. So we think no big deal. The following night was INSANELY loud; music blasting, people screaming until at least 12:30 am. I took videos just to prove how insane it was.Our kid kept getting woken up every half hour. TL;DR: 1) We got a good price on a room, hotel tried sending us elsewhere. 2) They put a family with a 2 yr old in the room right over their bar with blasting music until well after midnight.

Ok

Las habitaciones están excelentes, la atención personalizada de en recepción muy profesional... Excelente en todo!!!