DoubleTree by Hilton Gurugram Baani Square

Staff were really friendly. Room was a little dated but clean. Kettle, tv, bottled water. Breakfast was really nice, omelette was spot on! Pool area on the roof was very basic but fine for relaxing. Don't go if you're scared of pigeons!

The staff is very good , a 5 star service from all the staff from reception, chef, waiters to room services. The breakfast is one of the best among all luxury hotels I have ever found. Every item in the buffet and live kitchen tasted so good and also the lot of variety to eat from. Location is also great, just downstairs there is food street. Only con I found was the pool seem to be small and not so clean.

Enjoyed

Nice stay

Nice and convenient......

Staff friendly

They are not looking after customers more about how can charge extra

Good place for short trip

Very friendly and helpful staff. Very accomodative on extended check out.

The hotel was good and everyone was good except one front desk staff 'Saksham'. He was very rude and was arguing with me. I asked him to book 2 taxis for me for airport drop as it was a free airport drop. He asked me to pay INR6,600, I told him that it should free of charge. He told me to show the printout where it shows free airport drop. I said I can show the email but he insisted me to show the print out. Then I asked my nephew to book 2 cabs for next day morning, which was costing only INR 1,800 only. I still can't understand why they were charging INR 6,600. Anyway them my daughter booked 2 taxis FREE of COST and we cancelled what we already had booked. As I was standing near the front desk I told this guy that we have booked it free of charge and via your hotel's app. He was not at all apologetic instead when I asked him what's your name he brought his chest near to my eyes and said my name is 'Shaksham', as if he was challenging me. I can't understand that why these sort of people be in public dealing. After this incident when I went upstairs in my room number 235 the phone line was disconnected and we had to go downstairs 2-3 times for the service we needed. This guy ruined my evening that day.

Great hotel. Staff is really friendly and go out of their way to help. House keeping is very meticulous and the rooms are well kept and cozy.

Overall value for money! Staff is very friendly and helpful. Hotel is clean and safe. Could add a spa and improve quality of food.

I stayed at this Hilton for two weeks and the comforts of my stay really alleviated the otherwise stressful trip. The staff and chefs really made sure I had a wonderful start to the day with the amazing breakfast and all the other staff helped in so many ways. Laundry and meal service was great. I would like to thank the staff by name; Pratibha, Amit, Prateek, Mita, Maringo, Gautam, Laxman kant and many more. All very courteous and eager to help. I hope to stay again soon. I do wish they had a salon and some stores. And that the pool was better placed.

This hotel had the worst toilet paper in a bathroom I have ever experienced ( I am world travelled). Bed was comfortable but the pillows very hard!

Staff was nice it was convenient and clean. What I didn’t like was the safe deposit box lock was not working and I stayed for 4 nights they kept saying someone will come to check it but no one came. Otherwise I had a pleasant stay.

Property is well maintained but the area is not that good. We had a very poor experience with service desk as they tried to give us a room that was different from the reservation. Also it seems like they were peddling less desired rooms.

Excellent room Excellent breakfast options + service One point of concern: The Iron in the room was dirty with black marks. Before a guest checks in please ensure that all the in room amenities are clean

Service was great. Staff at breakfast, namely Prateek, Rahul were very helpful and considerate. A big thanks to them for making my breakfast experience so great.

Rooms need to be updated. Old furniture, bathroom not cleaned like it should be. Rooms and bathrooms not cleaned daily

Property located at a good location with the good food shops and facilities nearby.