DoubleTree by Hilton Gurugram Baani Square

Very friendly and helpful staff. Very accomodative on extended check out.

The hotel was good and everyone was good except one front desk staff 'Saksham'. He was very rude and was arguing with me. I asked him to book 2 taxis for me for airport drop as it was a free airport drop. He asked me to pay INR6,600, I told him that it should free of charge. He told me to show the printout where it shows free airport drop. I said I can show the email but he insisted me to show the print out. Then I asked my nephew to book 2 cabs for next day morning, which was costing only INR 1,800 only. I still can't understand why they were charging INR 6,600. Anyway them my daughter booked 2 taxis FREE of COST and we cancelled what we already had booked. As I was standing near the front desk I told this guy that we have booked it free of charge and via your hotel's app. He was not at all apologetic instead when I asked him what's your name he brought his chest near to my eyes and said my name is 'Shaksham', as if he was challenging me. I can't understand that why these sort of people be in public dealing. After this incident when I went upstairs in my room number 235 the phone line was disconnected and we had to go downstairs 2-3 times for the service we needed. This guy ruined my evening that day.

Great hotel. Staff is really friendly and go out of their way to help. House keeping is very meticulous and the rooms are well kept and cozy.

Facilities are decent - services are in disarray. Staff is simply not professional enough to stay on top of things, make quick decisions to delight customers, ensure prompt follow up, not screw up orders.

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Overall value for money! Staff is very friendly and helpful. Hotel is clean and safe. Could add a spa and improve quality of food.

I stayed at this Hilton for two weeks and the comforts of my stay really alleviated the otherwise stressful trip. The staff and chefs really made sure I had a wonderful start to the day with the amazing breakfast and all the other staff helped in so many ways. Laundry and meal service was great. I would like to thank the staff by name; Pratibha, Amit, Prateek, Mita, Maringo, Gautam, Laxman kant and many more. All very courteous and eager to help. I hope to stay again soon. I do wish they had a salon and some stores. And that the pool was better placed.

This hotel had the worst toilet paper in a bathroom I have ever experienced ( I am world travelled). Bed was comfortable but the pillows very hard!

Staff was nice it was convenient and clean. What I didn’t like was the safe deposit box lock was not working and I stayed for 4 nights they kept saying someone will come to check it but no one came. Otherwise I had a pleasant stay.

Property is well maintained but the area is not that good. We had a very poor experience with service desk as they tried to give us a room that was different from the reservation. Also it seems like they were peddling less desired rooms.

Excellent room Excellent breakfast options + service One point of concern: The Iron in the room was dirty with black marks. Before a guest checks in please ensure that all the in room amenities are clean

Service was great. Staff at breakfast, namely Prateek, Rahul were very helpful and considerate. A big thanks to them for making my breakfast experience so great.

Rooms need to be updated. Old furniture, bathroom not cleaned like it should be. Rooms and bathrooms not cleaned daily

Property located at a good location with the good food shops and facilities nearby.

Nice hotel

Very nice. Enjpyed my stay

Lovely hotel. Nearby malls. A distance from the airport and bigger malls like the Ambience mall but transport is easily available and accessible. Quiet Good food And in - room dining available for 24 hours All in all- lovely hotel

Great stay! Excellent property, great service, and courteous staff!

Great location for Gurgaon and pleasing staff.

Fantastic breakfast. Courteous and helpful staff. Hotel facilities are great. Beautiful roof top pool with a tanning bar. Rooms are nice. Would stay here again.