89 HOTEL

Hotels
Preferred Partner
8.3
/10
Very Good
1,131 reviews

What Guests Say About Their Stay

Staff Friendliness (14)
Distance To City Center (11)
Surroundings (11)
Accessibility (10)

Ganesan G. P.

10.0
/ 10
89 Hotel in Batam is one of the best hotels. Their service is excellent, and the staff are friendly and helpful. The breakfast is one of the best. It's within walking distance to Grand Mall, just across the road, and within walking distance to BCS Mall and many good food eateries around the hotel.

Albert H.

8.8
/ 10
Strategic, comfortable, safe, affordable, breakfast good.
See original

JAINAL B. J.

8.5
/ 10
Good food. Nearby to shopping malls

Agus sunaryo

10.0
/ 10
Clean, tidy and friendly, so more romantic.
See original

Japet S.

8.5
/ 10
It's fun and it's good to eat
See original
In the Area
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Jalan Pembangunan, Penuin-Baloi Blok 6, Nagoya, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
89 HOTEL is a hotel is located at Nagoya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around 89 HOTEL

Jalan Pembangunan, Penuin-Baloi Blok 6, Nagoya, Batam, Kepulauan Riau, Indonesia, 29432
Discover More Places
Lobby 89 HOTEL
Exterior 2 89 HOTEL

Discover More About 89 HOTEL

Discover Your Perfect Getaway at 89 HOTEL in Kepulauan Riau

Welcome to 89 HOTEL, your premier destination for an unforgettable stay in the beautiful Kepulauan Riau region of Indonesia. Whether you're planning a relaxing holiday, a business trip, or an adventure exploring the islands, 89 HOTEL offers a blend of comfort, convenience, and exceptional service that will make you feel right at home. Room rates at 89 HOTEL start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

89 HOTEL Location

Nestled in the vibrant heart of Batam, 89 HOTEL is strategically situated to offer you the best of Kepulauan Riau. Located at Jalan Pembangunan, Penuin-Baloi Blok 6, Nagoya, Batam, Kepulauan Riau, Indonesia, 29432, our hotel provides easy access to the city's main attractions and business districts. You'll find yourself just a short drive from the bustling commercial centres and a convenient distance from the nearest ferry terminal, making island hopping a breeze. The atmosphere here is one of relaxed island charm, yet with all the modern conveniences you'd expect. Imagine waking up to the gentle sea breeze and having the turquoise waters of the Riau Islands just a stone's throw away. It's the ideal base for exploring everything from pristine beaches to local markets.

89 HOTEL Facilities & Services

Facilities for guests at 89 HOTEL are designed to enhance your stay and cater to every need. We pride ourselves on offering a comprehensive range of amenities to ensure your comfort and enjoyment.

  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. Entry is complimentary for all guests.
  • Fitness Centre:

    Maintain your workout routine at our well-equipped fitness centre, featuring modern cardio and weight training equipment. Open daily from 6:00 AM to 9:00 PM. Entry is complimentary for all guests.
  • On-site Parking:

    For guests travelling by car, we offer secure on-site parking facilities. Available 24/7 at no additional charge.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi available throughout the hotel premises.
  • 24-Hour Front Desk:

    Our friendly and professional staff are available around the clock to assist you with any queries or requests.
  • Room Service:

    Enjoy a selection of delicious meals and beverages delivered directly to your room. Available from 7:00 AM to 10:00 PM.

89 HOTEL Room Types

Discover a range of meticulously designed rooms and suites, each offering a sanctuary of comfort and style. The room types of 89 HOTEL are tailored to suit every traveller's needs, ensuring a restful and enjoyable experience.

  • Deluxe Room:

    Featuring a comfortable queen or twin beds, these non-smoking rooms offer a pleasant city view. Some Deluxe Rooms include a bathtub for added relaxation.
  • Superior Room:

    Slightly more spacious than the Deluxe, these non-smoking rooms provide either a queen or twin bed configuration and a refreshing city view. A bathtub is available in select Superior Rooms.
  • Executive Suite:

    For those seeking a little extra luxury, our Executive Suites boast a separate living area, a king-sized bed, and stunning city views. These non-smoking suites are equipped with a bathtub.
  • Family Suite:

    Perfect for families travelling together, these spacious non-smoking suites feature multiple sleeping arrangements and a city view. A bathtub is included for your convenience.

All rooms at 89 HOTEL are strictly non-smoking to ensure a fresh and healthy environment for all our guests.

89 HOTEL Dining & Restaurants

Savour a delightful culinary journey at 89 HOTEL, where our dining options are crafted to please every palate. From hearty breakfasts to exquisite dinners, we offer a taste of local and international flavours.

  • The Terrace Café:

    Enjoy a relaxed dining experience with a menu featuring a mix of Indonesian specialties and international comfort food. Open daily for breakfast, lunch, and dinner. Estimated price per person: AUD $15 - $30. Operating hours: 7:00 AM - 10:00 PM.
  • The Poolside Bar:

    Unwind with a refreshing cocktail or a light snack by the pool. Open daily from 10:00 AM to 8:00 PM. Estimated price per person: AUD $10 - $20.

89 HOTEL Nearby Attractions and Activities

Batam and the surrounding Kepulauan Riau islands offer a wealth of attractions and activities for every type of traveller. Immerse yourself in the local culture, explore natural wonders, or indulge in some retail therapy.

  • Barelang Bridge:

    An iconic series of bridges connecting Batam to nearby islands, offering stunning panoramic views of the sea and surrounding landscape.
  • Maha Vihara Duta Maitreya Temple:

    A magnificent Buddhist temple known for its impressive statues and serene atmosphere, offering a glimpse into local spiritual practices.
  • Batam City Mall:

    A popular shopping destination where you can find a wide array of local and international brands, as well as dining options and entertainment.
  • Pulau Ranoh:

    A beautiful island paradise known for its pristine beaches, clear waters, and opportunities for snorkelling and water sports.
  • Ocarina Park:

    A family-friendly amusement park featuring various rides, water attractions, and entertainment, perfect for a fun-filled day out.

If you are looking for other activities around 89 HOTEL, check out the best deals on Traveloka: Recommended activities in Batam!

How to Get to 89 HOTEL from the Airport

Getting to 89 HOTEL is straightforward, with several convenient transportation options available from Hang Nadim International Airport (BTH).

  • Airport Shuttle Bus:

    While specific shuttle services may vary, look for local bus services that connect the airport to the city centre. Estimated cost: AUD $5 - $10.
  • Ride-hailing Service:

    You can easily book a ride through a ride-hailing service from the designated pick-up points at the airport. Estimated cost: AUD $15 - $25, depending on traffic.
  • Metered Airport Taxi:

    Official airport taxis are readily available outside the arrivals terminal. Ensure the meter is used for a fair fare. Estimated cost: AUD $20 - $30.
  • Hotel Private Transfer:

    For a seamless and comfortable journey, you can pre-book an airport transfer service directly with 89 HOTEL. Contact our front desk for rates and booking.

Summary of Why You Should Choose to Stay at 89 HOTEL

Choosing 89 HOTEL for your Kepulauan Riau adventure means opting for comfort, convenience, and excellent value. Here’s why you should make us your home away from home:

  • Prime Location:

    Situated in the heart of Batam, offering easy access to attractions and transport links.
  • Comfortable Accommodation:

    A variety of well-appointed rooms and suites to suit all needs.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness centre, and other amenities designed for your relaxation and convenience.
  • Friendly Service:

    Our dedicated staff are committed to making your stay memorable.
  • Great Value:

    Competitive pricing and special offers make 89 HOTEL an attractive choice.

Ready to experience the best of Kepulauan Riau? Check

Room availability at 89 HOTEL

and start planning your trip today.

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All facilities in 89 HOTEL

Fitness Center 89 HOTEL
Fitness Center
Lobby 89 HOTEL
Lobby
Accommodation Services 89 HOTEL
Accommodation Services
Exterior 89 HOTEL
Exterior
Bedroom 89 HOTEL
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Steam room

General

  • AC
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Pub

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Business Facilities

  • Computer station
  • Meeting facilities
  • PRINTER

Transportation

  • Airport transfer
  • Shopping center shuttle

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Sports and Recreations

  • Billiard
  • Fitness center

Accommodation Policy & General Information in 89 HOTEL

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 13:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in Process • Check-in time starts at 14.00. • Please proceed to [reception] upon arrival. • A valid ID/passport is required at check-in. • A cash deposit of IDR 300,000 per room is required upon check-in and will be refunded at check-out, subject to room inspection. What to Prepare Before Check-in • Your booking confirmation • A valid identification document • Cash for the deposit (IDR 300,000 per room) • Any special requests should be informed in advance
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at 89 HOTEL
155
Number of floors in 89 HOTEL
8
Another facilities in 89 HOTEL
Coffee shop, Early check-in, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked questions about 89 HOTEL

What are available facilities at 89 HOTEL?
There are top facilites at 89 HOTEL such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at 89 HOTEL?
The standard check-in time at 89 HOTEL is starting from From 14:00 while the latest check-out time is at Before 13:00
Does 89 HOTEL provide breakfast?
Yes, 89 HOTEL provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of 89 HOTEL?
89 HOTEL has a 3.0-star rating.
How many floors does 89 HOTEL have?
89 HOTEL has 8.
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89 HOTEL reviews and ratings

Overall Ratings & Reviews 89 HOTEL

Traveloka (815)
Other sources (316)
8.5
Very Good
From 815 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about 89 HOTEL
All
Staff Friendliness (12)
Surroundings (10)
Check-in/out Time (9)
Room Space (9)
Distance to City Center (8)
Accessibility (8)
Bedroom (8)
Hotel Area (8)
Taste (8)
Variety (8)
Sort by
Most Recent
Format
With Text
Preferences
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Traveller Reviews 89 HOTEL

Number of reviews per page
20
40
Customer reviews
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank you. The atmosphere is comfortable and calm.
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Accommodation's Reply
27 May 2026
Thank you for your review. We are delighted to hear that you enjoyed the warm and tranquil atmosphere of Hotel 89. We hope you had a memorable stay and we look forward to welcoming you back again soon. 😊 Hotel 89
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
okay for a staycation
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Accommodation's Reply
15 Apr 2026
Thank you for your review. We are delighted to hear that you found our accommodation suitable for a short break. We strive to always provide comfortable and memorable stays for all our guests. We appreciate your support and hope to welcome you back in the future. - Hotel Gro 89
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The hotel staff is friendly, the hotel is clean and comfortable.
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Accommodation's Reply
26 Jan 2026
Dear valued guest, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Best regards, GRO 89 Hotel Batam
Tengku G. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Breakfast is delicious, staff are friendly and nice.
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Accommodation's Reply
25 Dec 2025
Dear Valued Guest, Thank you for your compliments! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again in the future. Sincerely, Gro 89 Batam Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 25 week(s) ago
There were several incidents at the reception, and performance needs improvement: When checking in for a room reservation via the application, I asked for a non-smoking room, but was given a smoking room, it was explained that I was bringing children but the reason was that it was busy. When checking out, I was informed that we had left something in the room, namely a bag lock, asked if I still needed it, finally I was asked to return to the room (5th floor), it turned out that the receptionist incorrectly informed me that the item was from the 7th floor. Next, I wanted to take a deposit of Rp. 300 thousand, because previously when I reported check-out, I had to go up again to get the item that was said to be left in the room, the deposit money was actually left with the security, finally after returning to the reception desk, I was asked to wait for the security to come back from upstairs because the security followed me to the upper floor/room.
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Accommodation's Reply
26 Jan 2026
Dear Guest, We truly apologize if our staff’s behavior made you feel uncomfortable. Providing friendly and courteous service is our priority, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve our service. Best regards, GRO 89 Hotel
wee L. P. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Easy to get around from the hotel
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Is a very convenient and clean hotel. Will book again when I go to Batam.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
L***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Everything is good, service is also ok.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 41 week(s) ago
I have been staying at this hotel multiple times, and I have a reason for doing so because of the location and in-house facilities such as the gym and health massage parlor. Breakfast is consistent, and the taste is considered acceptable.
2 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 48 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 48 week(s) ago
I have ordered/requested a smoking room, but when I checked in I was not responded to.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your feedback, We already resolve this issue. Best regards, 89 Hotel Batam
a***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 55 week(s) ago
All good when I stayed in this hotel and nearby with shopping mall and restaurants.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope to welcome you back soon. Best regards 89 Hotel Batam
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
clean, comfortable, friendly staff
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope to welcome you back soon. Best regards 89 Hotel Batam
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 62 week(s) ago
The room I was staying in, the floor carpet was dirty and not properly cleaned. The aircon needs servicing, the room was very warm for many hours. Only during the night does it get a bit better.
2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, we appreciate you sharing this with us, as it helps us improve. Please know that we are continually working to enhance our services and facilities, and our team has been informed and is taking action right away to resolve the issue. We would be grateful for another chance to welcome you back in the future. Best regards, GRO 89 Hotel Batam
Ganesan G. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
89 Hotel in Batam is one of the best hotels. Their service is excellent, and the staff are friendly and helpful. The breakfast is one of the best. It's within walking distance to Grand Mall, just across the road, and within walking distance to BCS Mall and many good food eateries around the hotel.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your feedback about our hotel, we look forward to welcoming you back soon. Best regars, GRO 89 Hotel
T***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 79 week(s) ago
A very good location with market a short distance behind.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your feedback about our hotel, we look forward to welcoming you back soon. Best regars, GRO 89 Hotel
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 86 week(s) ago
All the staff are very friendly and polite. I will come back here again if I go to Batam, the access to the city is very easy because the location of the hotel is in the middle of the hotel.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 86 week(s) ago
The hotel staff was very friendly and helped me during check-in.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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Natalina W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 91 week(s) ago
I want faster check out but must wait so long. They ask me to sitting in lobby first but my grab came already.
Find this review helpful?
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews 89 HOTEL

Traveloka (815)
Other sources (316)
8.5
Very Good
From 815 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about 89 HOTEL
All
Staff Friendliness (12)
Surroundings (10)
Check-in/out Time (9)
Room Space (9)
Distance to City Center (8)
Accessibility (8)
Bedroom (8)
Hotel Area (8)
Taste (8)
Variety (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews 89 HOTEL

Number of reviews per page
20
40
Customer reviews
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank you. The atmosphere is comfortable and calm.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 May 2026
Thank you for your review. We are delighted to hear that you enjoyed the warm and tranquil atmosphere of Hotel 89. We hope you had a memorable stay and we look forward to welcoming you back again soon. 😊 Hotel 89
Translated by Google Icon
See original
D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
okay for a staycation
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Thank you for your review. We are delighted to hear that you found our accommodation suitable for a short break. We strive to always provide comfortable and memorable stays for all our guests. We appreciate your support and hope to welcome you back in the future. - Hotel Gro 89
Translated by Google Icon
See original
M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The hotel staff is friendly, the hotel is clean and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jan 2026
Dear valued guest, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Best regards, GRO 89 Hotel Batam
Tengku G. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Breakfast is delicious, staff are friendly and nice.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, Thank you for your compliments! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again in the future. Sincerely, Gro 89 Batam Hotel
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 25 week(s) ago
There were several incidents at the reception, and performance needs improvement: When checking in for a room reservation via the application, I asked for a non-smoking room, but was given a smoking room, it was explained that I was bringing children but the reason was that it was busy. When checking out, I was informed that we had left something in the room, namely a bag lock, asked if I still needed it, finally I was asked to return to the room (5th floor), it turned out that the receptionist incorrectly informed me that the item was from the 7th floor. Next, I wanted to take a deposit of Rp. 300 thousand, because previously when I reported check-out, I had to go up again to get the item that was said to be left in the room, the deposit money was actually left with the security, finally after returning to the reception desk, I was asked to wait for the security to come back from upstairs because the security followed me to the upper floor/room.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jan 2026
Dear Guest, We truly apologize if our staff’s behavior made you feel uncomfortable. Providing friendly and courteous service is our priority, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve our service. Best regards, GRO 89 Hotel
wee L. P. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Easy to get around from the hotel
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Is a very convenient and clean hotel. Will book again when I go to Batam.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
L***y
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8.5
/10
Reviewed 38 week(s) ago
Everything is good, service is also ok.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope yo welcome you back soon for another fantastic stay> Best regards 89 Hotel Batam
Abdul K. B.
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Leisure
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9.1
/10
Reviewed 41 week(s) ago
I have been staying at this hotel multiple times, and I have a reason for doing so because of the location and in-house facilities such as the gym and health massage parlor. Breakfast is consistent, and the taste is considered acceptable.
2 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
R***a
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Business
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8.3
/10
Reviewed 48 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We truly appreciate your kind words about our hotel. It's our goal to make every guests experience memorable. Best regards, 89 Hotel Batam
L***y
icon-Leisure
Leisure
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6.6
/10
Reviewed 48 week(s) ago
I have ordered/requested a smoking room, but when I checked in I was not responded to.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your feedback, We already resolve this issue. Best regards, 89 Hotel Batam
a***l
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Staycation
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9.4
/10
Reviewed 55 week(s) ago
All good when I stayed in this hotel and nearby with shopping mall and restaurants.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope to welcome you back soon. Best regards 89 Hotel Batam
S***n
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10.0
/10
Reviewed 57 week(s) ago
clean, comfortable, friendly staff
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your positive review! We hope to welcome you back soon. Best regards 89 Hotel Batam
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 62 week(s) ago
The room I was staying in, the floor carpet was dirty and not properly cleaned. The aircon needs servicing, the room was very warm for many hours. Only during the night does it get a bit better.
2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, we appreciate you sharing this with us, as it helps us improve. Please know that we are continually working to enhance our services and facilities, and our team has been informed and is taking action right away to resolve the issue. We would be grateful for another chance to welcome you back in the future. Best regards, GRO 89 Hotel Batam
Ganesan G. P.
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Leisure
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10.0
/10
Reviewed 70 week(s) ago
89 Hotel in Batam is one of the best hotels. Their service is excellent, and the staff are friendly and helpful. The breakfast is one of the best. It's within walking distance to Grand Mall, just across the road, and within walking distance to BCS Mall and many good food eateries around the hotel.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your feedback about our hotel, we look forward to welcoming you back soon. Best regars, GRO 89 Hotel
T***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 79 week(s) ago
A very good location with market a short distance behind.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your feedback about our hotel, we look forward to welcoming you back soon. Best regars, GRO 89 Hotel
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 86 week(s) ago
All the staff are very friendly and polite. I will come back here again if I go to Batam, the access to the city is very easy because the location of the hotel is in the middle of the hotel.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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F***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 86 week(s) ago
The hotel staff was very friendly and helped me during check-in.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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Natalina W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 91 week(s) ago
I want faster check out but must wait so long. They ask me to sitting in lobby first but my grab came already.
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