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Aston Inn Cilacap
Hotels
Preferred Partner Plus
8.9
/10
Very Good
309 reviews
What Guests Say About Their Stay
Dian A.
10.0
/ 10
Very friendly hotel staff, easy check in and check out. We got room no. 720, 723, 725. Very close to the city center and the beach. The food is also delicious and there are many choices, in short, it is highly recommended for a vacation. God willing, it will be a favorite place if you go to Cilacap again. Advice: if you go to Cilacap, don't just stay for 1 night because you will really enjoy the hotel atmosphere.
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Muhammad I. M.
10.0
/ 10
very valuable experience thank you Aston In for your cooperation .... comfortable place great facilities and very friendly staff
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G***t
10.0
/ 10
The location is close to Cilacap Square and Teluk Penyu Beach, the superior room is comfortable and has a connecting room, a glass jug is provided to take mineral water from the gallon in the hallway, there is a Google Nest in the room. The swimming pool on the rooftop has a roof so you don't need to worry about rain/heat, you can see the sea while swimming.
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Benjamin
10.0
/ 10
This hotel is good for what it has in this city. It probably has the best breakfast available in cilacap from any hotel. Me and my wife enjoyed my stay and this is a good hotel for shoet term visits.
Paul
10.0
/ 10
Everyone has been very accommodating. The buffet food nights have been great and the steak house is decent. Room is nice and pleasant. Only glitch is being near lift service and near meeting room which has made it noisy at times. Overall has been good. Recommend 😊
In the Area
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Jl. Budi Utomo No 38 Cilacap, Cilacap Selatan, Cilacap, Jawa Tengah, Indonesia, 53212
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Aston Inn Cilacap
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What's around Aston Inn Cilacap
Jl. Budi Utomo No 38 Cilacap, Cilacap Selatan, Cilacap, Jawa Tengah, Indonesia, 53212
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Discover More About Aston Inn Cilacap
Location
Aston Inn Cilacap is located in area / city South Cilacap.
About Aston Inn Cilacap
Aston Inn Cilacap is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
Aston Inn Cilacap is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Aston Inn Cilacap is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Aston Inn Cilacap provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Aston Inn Cilacap, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Inn Cilacap exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Inn Cilacap is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Aston Inn Cilacap.
All facilities in Aston Inn Cilacap
Lobby
Exterior
Bedroom
Others
Restaurant
Hotel Services
- Concierge
- Front desk
- 24-hour Receptionist
- Laundry service
- Luggage storage
Public Facilities
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Desk
- In-room safe
- Shower
- TV
General
- AC
- Non-smoking room
- Swimming pool
Connectivity
- Free WiFi
Accessibilty
- In-room accessibility
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Aston Inn Cilacap
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age Policy
Minimum age to check-in is 19. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Aston Inn Cilacap | 100 |
Number of floors in Aston Inn Cilacap | 5 |
Another facilities in Aston Inn Cilacap | Concierge, Front desk, 24-hour Receptionist, Laundry service, Luggage storage |
Frequently asked questions about Aston Inn Cilacap
What are available facilities at Aston Inn Cilacap?
There are top facilites at Aston Inn Cilacap such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Inn Cilacap?
The standard check-in time at Aston Inn Cilacap is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Aston Inn Cilacap?
Aston Inn Cilacap has a 4.0-star rating.
How many floors does Aston Inn Cilacap have?
Aston Inn Cilacap has 5.
How many rooms are available at Aston Inn Cilacap?
Aston Inn Cilacap has 100.
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More Reviews from Other Guests in Aston Inn Cilacap
Overall Ratings & Reviews Aston Inn Cilacap
Traveloka (304)
Other sources (5)
8.9
Very Good
From 304 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.8
Location
8.9
Service and Facilites
8.8
People often mention about Aston Inn Cilacap
All
Bedroom (38)
Hotel Area (37)
Staff Friendliness (36)
Distance to City Center (34)
Accessibility (34)
Ambiance (34)
Taste (34)
Variety (32)
Bathroom (31)
Room Space (29)
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Traveller Reviews Aston Inn Cilacap
Number of reviews per page
20
40
Customer reviews
R***a
Business
6.7
/10
Reviewed 2 day(s) ago
I booked an executive balcony room.
When I first entered the room, it smelled like a damp room.
The bathroom shower was an old model, with an overhead shower head, and a lot of water leaked out from between the handles.
There were no face towels.
The toilet seat was loose.
Several times the water in the sink and toilet was cloudy.
The hotel should monitor and check the condition of the rooms more frequently, as the price we paid is not the average.
Hopefully, they can improve.
Every time I go out of town, the first hotel I look for is the Grand Aston/Aston Inn. So, if the service and facilities aren't improved, it would be a shame. Thank you.
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A
Andreas
Business
9.4
/10
Reviewed 3 week(s) ago
nice hotel, place is a bit small. but it's okay, comfy and clean enough
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Accommodation's Reply
21 Oct 2025
Dear Mr. Andreas,
Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel comfortable and clean. We appreciate your understanding regarding the room size and will keep your comment in mind as we strive to improve our guests' experience.
We hope to welcome you back again in the future!
Warm regards,
Kasanova Hermawan
General Manager
Verified Traveler
Business
8.7
/10
Reviewed 4 week(s) ago
Please improve the cleanliness of the towels in the bathroom. They are still dusty.
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Accommodation's Reply
21 Oct 2025
Thank you for your valuable review and feedback. We apologize for the inconvenience caused by the unlaundered bed sheets. This action is a violation of our guest service standards. We will immediately report this issue to our housekeeping department for investigation and ensure that you will receive clean bed sheets again in the future. Your valuable feedback is important to our continuous improvement efforts. We sincerely look forward to welcoming you back for an even better experience. Thank you! Casanova Hermavan General Manager
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Verified Traveler
9.7
/10
Reviewed 6 week(s) ago
Highly recommended... The breakfast is not boring
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable appreciation for us and serves as further motivation to provide better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager
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t***h
10.0
/10
Reviewed 7 week(s) ago
Clean room, next time I stay in Cilacap
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
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R***n
Business
10.0
/10
Reviewed 7 week(s) ago
Highly recommended and also very comfortable, can be repeated
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
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K***o
Business
9.6
/10
Reviewed 10 week(s) ago
Hotel staff regularly review their performance and service through guest reviews. As a guest, I'm very confident that this approach will automatically improve service performance significantly.
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
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Sl
Sandra l.
10.0
/10
Reviewed 10 week(s) ago
A hotel in the city center, very close to the beach. The rooms are clean, and the breakfast is very varied and delicious. Next time I go to Cilacap, I'll stay at Aston Cilacap. Thank you.
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Accommodation's Reply
30 Aug 2025
Dear Ms. Sandra I, Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the hotel's strategic location and the breakfast we provided. We look forward to continuing to provide excellent service and welcoming you back on your next visit. Best regards, General Manager
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MS
Mochammad S. H.
Business
10.0
/10
Reviewed 12 week(s) ago
One of the best hotels to stay in Cilacap city.
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Accommodation's Reply
30 Aug 2025
Dear Mr. Mochammad S.H., Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the services and facilities we provide. Thank you for rating us as one of the best hotels in Cilacap City. We look forward to continuing to provide the best service and welcoming you back on your next visit. Warm regards, General Manager
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F***y
Business
8.5
/10
Reviewed 12 week(s) ago
Okay, a quiet place to rest
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Accommodation's Reply
30 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you had a peaceful rest in the room we have provided. We look forward to continuing to provide the best service and welcoming you back on your next visit. Best regards, General Manager
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TF
Triana F. G.
Staycation
10.0
/10
Reviewed 12 week(s) ago
I've stayed here twice and have never been disappointed... Thanks Aston, next time I'll definitely come here again.
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Accommodation's Reply
30 Aug 2025
Dear Ms. Triana F.G., Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to hear that you were never disappointed with the service we provided. We look forward to continuing to provide the best service and welcoming you back on your next visit. Best regards, General Manager
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S***n
Business
9.7
/10
Reviewed 14 week(s) ago
It's also best to pay attention to small things like ensuring the bathroom door isn't loose enough to open easily after being closed from the bedroom. Also, if the balcony door lock is damaged, repair it immediately.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience and provide us with valuable feedback. We apologize for the inconvenience you experienced with the bathroom door and the condition of the balcony lock. Things that may seem small like this are very important for the comfort and safety of our guests. We have forwarded your feedback to the engineering team for immediate follow-up and improvements. We greatly appreciate your concern in helping us improve the quality of our facilities and services. We look forward to welcoming you back for a more comfortable and enjoyable stay in the future. Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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N***r
Business
9.1
/10
Reviewed 15 week(s) ago
Okay, but for executive size, there's no bathtub, it's a bit lacking, hehe
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for staying with us and sharing your review. We are pleased to know that your overall experience was pleasant. We also appreciate your feedback regarding the bathtub facilities in our Executive rooms. This feedback is very valuable for us as we consider further improvements to the comfort and completeness of our room facilities. We hope to welcome you back for a more satisfying experience on your next visit. Best regards, Kasanova Hermawan, General Manager
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K***i
Business
8.6
/10
Reviewed 16 week(s) ago
The hotel staff is friendly, but many facilities need improvement. We got a room on the second floor, which after exiting the elevator requires climbing stairs or climbing a steep incline, which I feel is unsafe for children or the elderly. Our first room, the AC was not cold, after reporting to check, they said the temperature was low, but the low temperature from the test device was not felt at all. Then we were facilitated to move to the next room, the AC was quite cold, but in the morning it was muddy and watery. At breakfast, the food choices were sufficient, the taste was adequate, needs to be improved to be on par with Aston in other locations. I checked with a friend who also stayed but got the 7th floor, he said the AC was cold, but the room was relatively cramped. Even though in the request via Traveloka, I listed the top floor. Maybe we were just unlucky
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for any inconvenience you experienced, from the difficulty of accessing your room, the condition of the air conditioning, to the breakfast experience. Regarding the placement of the room on the second floor and the less than ideal stair/hill access, especially for children and the elderly, this is a serious concern for us. We also regret that we were unable to properly accommodate your request for a higher floor through Traveloka, and we understand how this impacted your comfort. Regarding the room amenities such as the air conditioning and the wet floor, as well as the taste and quality of the breakfast, your feedback is greatly appreciated and we will follow up with the relevant team so that improvements can be made immediately. We recognize that consistent service is key, and we continuously strive to align Aston Inn Cilacap's standards with the highest quality you expect. We apologize for any inconvenience and hope to welcome you back again in the future for an even better stay. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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M Arief A.
Leisure
10.0
/10
Reviewed 16 week(s) ago
[pleasant] [very comfortable] Atmosphere/Facilities: [4 star facilities] Food: [delicious, lots of variety] Staff Assistance: [friendly staff] Highlights: [quiet] Price: [cheap] Location: [Near public facilities...]
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for your positive review. We are delighted to know that you felt comfortable and enjoyed your stay with us. Reviews like this motivate us to continue providing the best service. We look forward to your next visit! Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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Y***i
Transit
8.7
/10
Reviewed 17 week(s) ago
I had a pleasant stay at the Aston Cilacap Hotel. It's close to the city and the beach. Parking is ample, and the rooms are quite comfortable. A small tip for the restaurant: when eating fruit, it tastes like eating garlic and shallots. Perhaps they used a knife used to slice spices, which makes it smell. Hopefully, this can be helpful in improving the kitchen. Thank you.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the hotel's strategic location, spacious parking area, and the comfort of our rooms. We also appreciate your valuable feedback regarding your experience enjoying fruit at the restaurant. We apologize for the inconvenience. We will immediately share this with the kitchen team to pay more attention to the food preparation process, including the use of equipment to avoid affecting the taste and aroma of other dishes. We greatly appreciate your attention and care in helping us continue to improve the quality of our service. We hope to welcome you back with an even more perfect experience in the future. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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DA
Dian A.
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very friendly hotel staff, easy check in and check out. We got room no. 720, 723, 725. Very close to the city center and the beach. The food is also delicious and there are many choices, in short, it is highly recommended for a vacation. God willing, it will be a favorite place if you go to Cilacap again. Advice: if you go to Cilacap, don't just stay for 1 night because you will really enjoy the hotel atmosphere.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you very much for your positive and enthusiastic review. We are delighted to hear that you enjoyed the friendliness of our staff, the easy check-in and check-out process, the comfort of our rooms, and our strategic location close to the city center and the beach. We also greatly appreciate your appreciation for the variety and taste of our food. Reviews like these are a great encouragement for our entire team to continue providing the best service. Thank you for your recommendation, and we would be very honored if Aston Inn Cilacap could be your favorite place when you visit again. We look forward to your next visit, hopefully with a longer stay so you can enjoy the hotel's atmosphere and the beauty of Cilacap even more. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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H***i
Staycation
10.0
/10
Reviewed 18 week(s) ago
Comfortable poolll!!! The room is clean and comfortable. The atmosphere is ok.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you very much for this very pleasant positive review! We are very happy to know that you found the room clean, comfortable, and enjoyed the atmosphere at Aston Inn Cilacap. We look forward to continuing to provide the best service and welcoming you back on your next visit. Warm regards, General Manager
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Y***y
Business
10.0
/10
Reviewed 19 week(s) ago
clean room, just a bit damp, comfortable bed, clean bathroom, delicious food...
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you for your time and feedback. We are very sorry to hear about the unpleasant incident you experienced regarding broken ceramics while using our pool facilities. The safety and comfort of our guests is our top priority, and we apologize for the inconvenience caused and the limited immediate response from our staff at the time. We will immediately conduct a thorough evaluation and improve our security procedures and staff training to be able to handle emergency situations more quickly and appropriately in the future. We greatly appreciate your appreciation of our overall service and the recommendations provided. Hopefully we can continue to improve the quality of our services and facilities to provide a safer and more enjoyable stay experience. Best regards, General Manager
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a***r
Business
9.4
/10
Reviewed 19 week(s) ago
There is no staff who can take direct action if there is an accident due to the facilities. I was hit by a ceramic shard while swimming. Overall the hotel is ok and recommended
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience. We deeply regret the incident that occurred while you were swimming, and we apologize for any inconvenience this may have caused. The safety and security of our guests is our priority, and your feedback is taken seriously by management. We will immediately evaluate the pool area and ensure our team is prepared to handle any emergency situations to prevent a similar incident from happening again in the future. Thank you also for your appreciation of our overall service and facilities. We look forward to welcoming you back for a safer and more comfortable experience. Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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Overall Ratings & Reviews Aston Inn Cilacap
Traveloka (304)
Other sources (5)
8.9
Very Good
From 304 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.8
Location
8.9
Service and Facilites
8.8
People often mention about Aston Inn Cilacap
All
Bedroom (38)
Hotel Area (37)
Staff Friendliness (36)
Distance to City Center (34)
Accessibility (34)
Ambiance (34)
Taste (34)
Variety (32)
Bathroom (31)
Room Space (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Aston Inn Cilacap
Number of reviews per page
20
40
Customer reviews
R***a
Business
6.7
/10
Reviewed 2 day(s) ago
I booked an executive balcony room.
When I first entered the room, it smelled like a damp room.
The bathroom shower was an old model, with an overhead shower head, and a lot of water leaked out from between the handles.
There were no face towels.
The toilet seat was loose.
Several times the water in the sink and toilet was cloudy.
The hotel should monitor and check the condition of the rooms more frequently, as the price we paid is not the average.
Hopefully, they can improve.
Every time I go out of town, the first hotel I look for is the Grand Aston/Aston Inn. So, if the service and facilities aren't improved, it would be a shame. Thank you.
Read More
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A
Andreas
Business
9.4
/10
Reviewed 3 week(s) ago
nice hotel, place is a bit small. but it's okay, comfy and clean enough
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Accommodation's Reply
21 Oct 2025
Dear Mr. Andreas,
Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel comfortable and clean. We appreciate your understanding regarding the room size and will keep your comment in mind as we strive to improve our guests' experience.
We hope to welcome you back again in the future!
Warm regards,
Kasanova Hermawan
General Manager
Verified Traveler
Business
8.7
/10
Reviewed 4 week(s) ago
Please improve the cleanliness of the towels in the bathroom. They are still dusty.
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Accommodation's Reply
21 Oct 2025
Thank you for your valuable review and feedback. We apologize for the inconvenience caused by the unlaundered bed sheets. This action is a violation of our guest service standards. We will immediately report this issue to our housekeeping department for investigation and ensure that you will receive clean bed sheets again in the future. Your valuable feedback is important to our continuous improvement efforts. We sincerely look forward to welcoming you back for an even better experience. Thank you! Casanova Hermavan General Manager
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Verified Traveler
9.7
/10
Reviewed 6 week(s) ago
Highly recommended... The breakfast is not boring
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable appreciation for us and serves as further motivation to provide better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager
See original
t***h
10.0
/10
Reviewed 7 week(s) ago
Clean room, next time I stay in Cilacap
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
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R***n
Business
10.0
/10
Reviewed 7 week(s) ago
Highly recommended and also very comfortable, can be repeated
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
See original
K***o
Business
9.6
/10
Reviewed 10 week(s) ago
Hotel staff regularly review their performance and service through guest reviews. As a guest, I'm very confident that this approach will automatically improve service performance significantly.
See original
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Accommodation's Reply
13 Oct 2025
Dear Value Guest, Warm greetings from Aston Inn Cilacap. Thank you for choosing Aston Inn Cilacap and taking the time to give us a positive review. Your feedback is a valuable asset for us and serves as further motivation to provide even better service in the future. We look forward to your next visit and will continue to provide the best service. Regards, Kasanova Hermawan, General Manager.
See original
Sl
Sandra l.
10.0
/10
Reviewed 10 week(s) ago
A hotel in the city center, very close to the beach. The rooms are clean, and the breakfast is very varied and delicious. Next time I go to Cilacap, I'll stay at Aston Cilacap. Thank you.
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Accommodation's Reply
30 Aug 2025
Dear Ms. Sandra I, Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the hotel's strategic location and the breakfast we provided. We look forward to continuing to provide excellent service and welcoming you back on your next visit. Best regards, General Manager
See original
MS
Mochammad S. H.
Business
10.0
/10
Reviewed 12 week(s) ago
One of the best hotels to stay in Cilacap city.
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Accommodation's Reply
30 Aug 2025
Dear Mr. Mochammad S.H., Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the services and facilities we provide. Thank you for rating us as one of the best hotels in Cilacap City. We look forward to continuing to provide the best service and welcoming you back on your next visit. Warm regards, General Manager
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F***y
Business
8.5
/10
Reviewed 12 week(s) ago
Okay, a quiet place to rest
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Accommodation's Reply
30 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you had a peaceful rest in the room we have provided. We look forward to continuing to provide the best service and welcoming you back on your next visit. Best regards, General Manager
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TF
Triana F. G.
Staycation
10.0
/10
Reviewed 12 week(s) ago
I've stayed here twice and have never been disappointed... Thanks Aston, next time I'll definitely come here again.
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Accommodation's Reply
30 Aug 2025
Dear Ms. Triana F.G., Dear Guest. Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to hear that you were never disappointed with the service we provided. We look forward to continuing to provide the best service and welcoming you back on your next visit. Best regards, General Manager
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S***n
Business
9.7
/10
Reviewed 14 week(s) ago
It's also best to pay attention to small things like ensuring the bathroom door isn't loose enough to open easily after being closed from the bedroom. Also, if the balcony door lock is damaged, repair it immediately.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience and provide us with valuable feedback. We apologize for the inconvenience you experienced with the bathroom door and the condition of the balcony lock. Things that may seem small like this are very important for the comfort and safety of our guests. We have forwarded your feedback to the engineering team for immediate follow-up and improvements. We greatly appreciate your concern in helping us improve the quality of our facilities and services. We look forward to welcoming you back for a more comfortable and enjoyable stay in the future. Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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N***r
Business
9.1
/10
Reviewed 15 week(s) ago
Okay, but for executive size, there's no bathtub, it's a bit lacking, hehe
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for staying with us and sharing your review. We are pleased to know that your overall experience was pleasant. We also appreciate your feedback regarding the bathtub facilities in our Executive rooms. This feedback is very valuable for us as we consider further improvements to the comfort and completeness of our room facilities. We hope to welcome you back for a more satisfying experience on your next visit. Best regards, Kasanova Hermawan, General Manager
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K***i
Business
8.6
/10
Reviewed 16 week(s) ago
The hotel staff is friendly, but many facilities need improvement. We got a room on the second floor, which after exiting the elevator requires climbing stairs or climbing a steep incline, which I feel is unsafe for children or the elderly. Our first room, the AC was not cold, after reporting to check, they said the temperature was low, but the low temperature from the test device was not felt at all. Then we were facilitated to move to the next room, the AC was quite cold, but in the morning it was muddy and watery. At breakfast, the food choices were sufficient, the taste was adequate, needs to be improved to be on par with Aston in other locations. I checked with a friend who also stayed but got the 7th floor, he said the AC was cold, but the room was relatively cramped. Even though in the request via Traveloka, I listed the top floor. Maybe we were just unlucky
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for any inconvenience you experienced, from the difficulty of accessing your room, the condition of the air conditioning, to the breakfast experience. Regarding the placement of the room on the second floor and the less than ideal stair/hill access, especially for children and the elderly, this is a serious concern for us. We also regret that we were unable to properly accommodate your request for a higher floor through Traveloka, and we understand how this impacted your comfort. Regarding the room amenities such as the air conditioning and the wet floor, as well as the taste and quality of the breakfast, your feedback is greatly appreciated and we will follow up with the relevant team so that improvements can be made immediately. We recognize that consistent service is key, and we continuously strive to align Aston Inn Cilacap's standards with the highest quality you expect. We apologize for any inconvenience and hope to welcome you back again in the future for an even better stay. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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M Arief A.
Leisure
10.0
/10
Reviewed 16 week(s) ago
[pleasant] [very comfortable] Atmosphere/Facilities: [4 star facilities] Food: [delicious, lots of variety] Staff Assistance: [friendly staff] Highlights: [quiet] Price: [cheap] Location: [Near public facilities...]
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for your positive review. We are delighted to know that you felt comfortable and enjoyed your stay with us. Reviews like this motivate us to continue providing the best service. We look forward to your next visit! Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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Y***i
Transit
8.7
/10
Reviewed 17 week(s) ago
I had a pleasant stay at the Aston Cilacap Hotel. It's close to the city and the beach. Parking is ample, and the rooms are quite comfortable. A small tip for the restaurant: when eating fruit, it tastes like eating garlic and shallots. Perhaps they used a knife used to slice spices, which makes it smell. Hopefully, this can be helpful in improving the kitchen. Thank you.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for sharing your experience during your stay with us. We are pleased to know that you enjoyed the hotel's strategic location, spacious parking area, and the comfort of our rooms. We also appreciate your valuable feedback regarding your experience enjoying fruit at the restaurant. We apologize for the inconvenience. We will immediately share this with the kitchen team to pay more attention to the food preparation process, including the use of equipment to avoid affecting the taste and aroma of other dishes. We greatly appreciate your attention and care in helping us continue to improve the quality of our service. We hope to welcome you back with an even more perfect experience in the future. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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DA
Dian A.
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very friendly hotel staff, easy check in and check out. We got room no. 720, 723, 725. Very close to the city center and the beach. The food is also delicious and there are many choices, in short, it is highly recommended for a vacation. God willing, it will be a favorite place if you go to Cilacap again. Advice: if you go to Cilacap, don't just stay for 1 night because you will really enjoy the hotel atmosphere.
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you very much for your positive and enthusiastic review. We are delighted to hear that you enjoyed the friendliness of our staff, the easy check-in and check-out process, the comfort of our rooms, and our strategic location close to the city center and the beach. We also greatly appreciate your appreciation for the variety and taste of our food. Reviews like these are a great encouragement for our entire team to continue providing the best service. Thank you for your recommendation, and we would be very honored if Aston Inn Cilacap could be your favorite place when you visit again. We look forward to your next visit, hopefully with a longer stay so you can enjoy the hotel's atmosphere and the beauty of Cilacap even more. Sincerely, Kasanova Hermawan, General Manager. Aston Inn Cilacap
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H***i
Staycation
10.0
/10
Reviewed 18 week(s) ago
Comfortable poolll!!! The room is clean and comfortable. The atmosphere is ok.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you very much for this very pleasant positive review! We are very happy to know that you found the room clean, comfortable, and enjoyed the atmosphere at Aston Inn Cilacap. We look forward to continuing to provide the best service and welcoming you back on your next visit. Warm regards, General Manager
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Y***y
Business
10.0
/10
Reviewed 19 week(s) ago
clean room, just a bit damp, comfortable bed, clean bathroom, delicious food...
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you for your time and feedback. We are very sorry to hear about the unpleasant incident you experienced regarding broken ceramics while using our pool facilities. The safety and comfort of our guests is our top priority, and we apologize for the inconvenience caused and the limited immediate response from our staff at the time. We will immediately conduct a thorough evaluation and improve our security procedures and staff training to be able to handle emergency situations more quickly and appropriately in the future. We greatly appreciate your appreciation of our overall service and the recommendations provided. Hopefully we can continue to improve the quality of our services and facilities to provide a safer and more enjoyable stay experience. Best regards, General Manager
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a***r
Business
9.4
/10
Reviewed 19 week(s) ago
There is no staff who can take direct action if there is an accident due to the facilities. I was hit by a ceramic shard while swimming. Overall the hotel is ok and recommended
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Accommodation's Reply
02 Aug 2025
Dear valued guest, Warm greetings from Aston Inn Cilacap. Thank you for taking the time to share your experience. We deeply regret the incident that occurred while you were swimming, and we apologize for any inconvenience this may have caused. The safety and security of our guests is our priority, and your feedback is taken seriously by management. We will immediately evaluate the pool area and ensure our team is prepared to handle any emergency situations to prevent a similar incident from happening again in the future. Thank you also for your appreciation of our overall service and facilities. We look forward to welcoming you back for a safer and more comfortable experience. Sincerely, Kasanova Hermawan, General Manager, Aston Inn Cilacap
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