Bali Tropic Resort & Spa

Hotels
8.4
/10
Very Good
957 reviews

What Guests Say About Their Stay

Ratna A. N. F.
9.7
/ 10
The bungalow room is very Bali-esque, I really like small details like the door using a wood lock and all the wooden interior details. The private beach was also clean and beautiful.
dian
9.4
/ 10
Stay here is very convenient, many games such as billiard, ping pong, volley, chess, close to the beach like private beach, very friendly service, every meal must always be welcome to be invited to chat, so comfort, for the room is also very comfortable i message yg bungallow suite, cold AC, all arranged neatly, trs can ask for set up honeymoon free and surprise again plus honeymoon cake ... so excited .. thanks bali tropic for waiter 🙂
See original
Kendra
10.0
/ 10
What a beautiful property. Nice beach area, with beautiful sand and walking path access. Breakfast buffet has many options for all. The delux room is farther with some rooms not having a view but still a beautiful room, and lots of places on the property to sit and relax!
Deborah
10.0
/ 10
This is a lovely hotel, food was excellent and really good value for money. The staff went out of their way to make us feel very welcome. I would highly recommend this hotel
Robert
10.0
/ 10
What a fantastic place to stay. Above all else, what made this stay 5 star+ for us was the incredible staff. We felt welcomed and valued. We will definitely visit out new Bali Tropic family again.
In the Area
See Map
Jalan Pratama 34A Nusa Dua, Nusa Dua, Badung, Bali, Indonesia, 80363

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Bali Tropic Resort & Spa is located in area / city Tanjung Benoa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Bali Tropic Resort & Spa

Jalan Pratama 34A Nusa Dua, Nusa Dua, Badung, Bali, Indonesia, 80363
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Lobby Bali Tropic Resort & Spa
Lobby 2 Bali Tropic Resort & Spa

Discover More About Bali Tropic Resort & Spa

Bali Tropic Resort & Spa is a stunning beachfront getaway in Nusa Dua, offering a perfect blend of Balinese charm and modern comfort. Whether you're after a romantic escape or a family holiday, this resort has something for everyone.

Room types available at Bali Tropic Resort & Spa

The resort boasts a variety of room types to suit different needs and budgets. Choose from the Deluxe Rooms, which offer a cosy and intimate setting, or opt for the spacious Royal Bungalows for a touch of luxury. For those seeking ultimate indulgence, the Ocean View Suites provide breathtaking views of the sea. Each room is tastefully decorated with traditional Balinese elements and equipped with modern amenities like air conditioning, Wi-Fi, and a minibar. The private balconies or terraces are perfect for enjoying a morning coffee or evening drink while soaking in the tropical surroundings.

How to get to Bali Tropic Resort & Spa

Getting to the resort is a breeze. It's just a 20-minute drive from Ngurah Rai International Airport. You can easily grab a taxi or arrange for a private transfer through the resort. If you're feeling adventurous, rent a scooter and enjoy the scenic ride along the coast.

Facilities and services at Bali Tropic Resort & Spa

The resort offers a range of facilities to keep you entertained and relaxed. Dive into the large outdoor pool, pamper yourself at the spa, or join a yoga class. There's also a fitness centre for those who want to keep up with their workout routine. The friendly staff are always on hand to assist with any requests, ensuring a comfortable stay.

Food and drink available at Bali Tropic Resort & Spa

Indulge in a variety of dining options at the resort's on-site restaurants, serving up delicious local and international cuisine. Enjoy a romantic dinner by the beach or a casual meal at the poolside bar. If you're keen to explore, nearby dining spots in Nusa Dua offer a range of culinary delights to satisfy your taste buds.

Accessibility features at Bali Tropic Resort & Spa

The resort is committed to providing a comfortable stay for all guests, including those with mobility challenges. Accessible rooms are available, and the property features ramps and elevators to ensure easy navigation. The staff are trained to assist guests with special needs, making sure everyone enjoys their holiday.

Pet and service animal policy at Bali Tropic Resort & Spa

While pets are not allowed at the resort, service animals are welcome. Be sure to inform the staff in advance to ensure a smooth check-in process and a comfortable stay for you and your service animal. Ready to experience the magic of Bali? Book your stay at Bali Tropic Resort & Spa through Traveloka and explore other fantastic hotel options in Bali. If you're planning your journey, check out flights to Bali by visiting Traveloka Flights.

All facilities in Bali Tropic Resort & Spa

Bar, Cafe and Lounge Bali Tropic Resort & Spa
Bar, Cafe and Lounge
Swimming Pool Bali Tropic Resort & Spa
Swimming Pool
Entertainment Facility Bali Tropic Resort & Spa
Entertainment Facility
Fitness Center Bali Tropic Resort & Spa
Fitness Center
Functional Hall Bali Tropic Resort & Spa
Functional Hall

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Early bird breakfast
  • Gluten-free meals
  • Poolside bar
  • Show cooking restaurant
  • Dietary menu
  • Vegetarian meal

Things to Do

  • Beach cabanas
  • Beach towel
  • Children play area
  • Entertainment for adults
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Spa
  • Sun loungers

Hotel Services

  • Bellhop
  • Money changer
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Terrace

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Mini golf
  • Snorkeling
  • Water sport

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Accessibilty

  • In-room accessibility
  • Wheelchair accessible

Business Facilities

  • Meeting facilities
  • Projector

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Bali Tropic Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bali Tropic Resort & Spa
150
Number of floors in Bali Tropic Resort & Spa
2
Another facilities in Bali Tropic Resort & Spa
A la carte dinner, A la carte lunch, Bar, Breakfast, Buffet breakfast

Frequently asked questions about Bali Tropic Resort & Spa

What are available facilities at Bali Tropic Resort & Spa?
There are top facilites at Bali Tropic Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bali Tropic Resort & Spa?
The standard check-in time at Bali Tropic Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Bali Tropic Resort & Spa provide breakfast?
Yes, Bali Tropic Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bali Tropic Resort & Spa?
Bali Tropic Resort & Spa has a 4.0-star rating.
How many floors does Bali Tropic Resort & Spa have?
Bali Tropic Resort & Spa has 2.
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More Reviews from Other Guests in Bali Tropic Resort & Spa

8.4
Very Good
From 880 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

8.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveller Reviews Bali Tropic Resort & Spa

Number of reviews per page
20
40
Top reviews
Elisabeth
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Poor check in. Taken to a different room than the one booked. Had to wait a long time to check in but were compensated with a buffet dinner & cocktail. Our room was very noisy as it was near the road & we could hear the traffic. Very difficult to get a lazy boy by the pool as other guests were placing towels on them early in the morning.& not returning them when finished.
Read More
Kendra
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

What a beautiful property. Nice beach area, with beautiful sand and walking path access. Breakfast buffet has many options for all. The delux room is farther with some rooms not having a view but still a beautiful room, and lots of places on the property to sit and relax!
Deborah
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is a lovely hotel, food was excellent and really good value for money. The staff went out of their way to make us feel very welcome. I would highly recommend this hotel
Maria
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beau
Vadim
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful buildings' architecture and design
Robert
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Overall I enjoyed my stay. Service staff were amazing, food was good (but the breakfast could be more imaginative) and the grounds were well kept. It is located on the beachfront pathway that runs along the Nusa Dua waterfront which extends for some kilometres. The rear of the property is close to a busy road which can be noisy. I would suggest you stay away from this area. The resort still uses tiny plastic bottles for shampoo, conditioner and body wash. They need to replace these with dispensers attached to the shower wall as many hotels/resorts have done to avoid the waste this creates. Finally, the gym equipment is very tired, some of it is rusty and adjustment pins no longer work on much of it. It is beyond repair and needs to be replaced.
Read More
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

What a fantastic place to stay. Above all else, what made this stay 5 star+ for us was the incredible staff. We felt welcomed and valued. We will definitely visit out new Bali Tropic family again.
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very traditional hotel, well priced for the level of amenities and services
Nicole
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Rooms were spacious and clean staff were good the toilet in room didn’t flush very well had to use the lobby toilet the food in the restaurant next to pool was disgusting couldn’t eat it the breakfast in the main eating area was nice Handy spa and pepitos (basic food shopping) across the road all in all was too bad but the outside is very run down
Read More
sarel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very excellent service and hospitality, great food and facilities
Maurice
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent resort with a traditional feel
Ben
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Really lovely hotel with even lovelier people making us feel very welcome. Great breakfast and lots to do. Perfect spot being right on the beach and also having a pool. The hotel staff were definitely a highlight! The spa was also amazing!
OZDEN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

We stayed in this property for 31 January 2025 to 9th February. We stayed in deluxe bangolow room. Room was very big very clean. Bed was huge. Rooms cleaned everyday. Staff works really well. Restaurants are very efficient. Breakfast was really good lots of variety. Staff service was excellent. I also used clinic in the facility. Medical staff was very friendly and attentive. Spa across the hotel was good priced and clean. Went 4 times. During our stay. Supermarket also very convenient. Very lovely hotel. Beach was not swimmable. Lots of see weed. Only a short walk to club med beach is so beautiful. Clean amazing to swim and hang around
Read More
Fiona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

We loved the pool and buffet breakfast. Room was beautiful and clean, with very comfortable beds, pillows and great air conditioning. Little supermarket across the road and walkable local restaurants on street and beach front. Staff very friendly and helpful. Would love to return as we loved everything.
Alisha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Loved our stay here, wish Bali itself would deal with their rubbish situation, it is so sad but the property itself took pride in their premisses and it was so beautiful. Loved the swim up bar but wish the pool was open later until 11 or 12pm as it shut too soon. They have pool tables, kids play room, small playground and a gym along with other activities. Loved that it was also on the beach front. Food was great with 3 restaurants options to choose from. I really enjoyed the buffet breakfast every morning. The only wish from the boy’s was for there to be hash browns on the menu daily. We stayed in the Royal room which was nice, had aircon and a nice deck view. Was very authentic Bali. Staff were amazing were delivered a complementary drink on arrival and they delivered us a cake as we were on our honeymoon and decorated our bed with flowers and swans made from towels. Overall excellent stay and we will be back again.
Read More
Dona
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

If you are bringing a group RUN!!! Do NOT stay at this hotel. To be honest - the staff is sweet and wonderful. (except for the spa - they are disorganized). The management is AWFUL. They double billed us several times and would not retract the charges. It is three months later and we are STILL trying to resolve this with the credit card. Without our permission - the charged the group expenses (which were double charges) to our personal card. The management is disorganized and dishonest. On two days we had to stand there to resolved issues that should have taken 5 minutes and each time two hours. This is entirely the management and the sales team. It was an absolute mess with the group. I am a meeting planner and in 30 years have never had a worse experience. If I could give below zero stars I would! Terrible experience!!!
Read More
Jessica
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Lovely and friendly staff, great location not far from Bali collection. The property was looking a little tired and I was finding blood stains on our “clean towels” everyday. We had a balcony room which was completely obstructed by a building which also made the room very dark.
Dona
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

RUN! Do NOT book this hotel if you are bringing a group OR if you care about your money! We brought 14 people to this hotel. They got virtually all of the arrangements wrong, made us spend 4 hours fixing it and offered no compensation for that. When we left we paid the bill in FULL. They charged our card anyway. We disputed it - showed them the receipt and explained everything over 10 emails. Regardless, they charged it AGAIN! We had to cancel our credit card and they are still harassing us for the money. To be fair - the staff is lovely and kind. The management is horrible and dishonest. Do NOT bring a group if you want anything to be correct - and do not stay there if you value your money!
Read More
Reg
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Good breakfast
Derek
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

We stayed for 5 nights here, and it was just wonderful. The staff were incredibly friendly and helpful. I think value for money was very good. The property grounds are very well kept, peaceful, quiet and beautiful. The dining options were OK inside the resort. Breakfast seemed to have enough options, and was different every day for our stay. The Ratna restaurant had a pretty good international menu, and the Cempaka restaurant seemed to have a good menu, although we only used this twice. The rooms were clean and very "quaint" - the traditional decor, fixtures and fittings for the entire resort made us feel like we were on a holiday in Bali - not just standard contemporary rooms. Very comforting. The only negative that I can think of is that our room was only supplied with 2 bottles of complimentary "mineral" water per day, and after that there was a charge. For Australians, and I guess US and EU, this is a little harsh, as we really need to drink and brush teeth only with bottled water (risk of Bali Belly), as I guess our immune systems are not acclimatised to the local tap water. Having said that, there is a convenience store directly across the road from the resort, where bottled water can be purchased at very low cost. I was also pleasantly surprised that this store also sold beer! I normally stay in Jakarta when in Indonesia, and it seems that beer sales in convenience stores is not allowed. Overall, this was a fantastic short holiday for us! Thank you!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Bali Tropic Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 880 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

8.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Bali Tropic Resort & Spa

Number of reviews per page
20
40
Top reviews
Elisabeth
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Poor check in. Taken to a different room than the one booked. Had to wait a long time to check in but were compensated with a buffet dinner & cocktail. Our room was very noisy as it was near the road & we could hear the traffic. Very difficult to get a lazy boy by the pool as other guests were placing towels on them early in the morning.& not returning them when finished.
Read More
Kendra
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

What a beautiful property. Nice beach area, with beautiful sand and walking path access. Breakfast buffet has many options for all. The delux room is farther with some rooms not having a view but still a beautiful room, and lots of places on the property to sit and relax!
Deborah
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is a lovely hotel, food was excellent and really good value for money. The staff went out of their way to make us feel very welcome. I would highly recommend this hotel
Maria
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beau
Vadim
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful buildings' architecture and design
Robert
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Overall I enjoyed my stay. Service staff were amazing, food was good (but the breakfast could be more imaginative) and the grounds were well kept. It is located on the beachfront pathway that runs along the Nusa Dua waterfront which extends for some kilometres. The rear of the property is close to a busy road which can be noisy. I would suggest you stay away from this area. The resort still uses tiny plastic bottles for shampoo, conditioner and body wash. They need to replace these with dispensers attached to the shower wall as many hotels/resorts have done to avoid the waste this creates. Finally, the gym equipment is very tired, some of it is rusty and adjustment pins no longer work on much of it. It is beyond repair and needs to be replaced.
Read More
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

What a fantastic place to stay. Above all else, what made this stay 5 star+ for us was the incredible staff. We felt welcomed and valued. We will definitely visit out new Bali Tropic family again.
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very traditional hotel, well priced for the level of amenities and services
Nicole
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Rooms were spacious and clean staff were good the toilet in room didn’t flush very well had to use the lobby toilet the food in the restaurant next to pool was disgusting couldn’t eat it the breakfast in the main eating area was nice Handy spa and pepitos (basic food shopping) across the road all in all was too bad but the outside is very run down
Read More
sarel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very excellent service and hospitality, great food and facilities
Maurice
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent resort with a traditional feel
Ben
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Really lovely hotel with even lovelier people making us feel very welcome. Great breakfast and lots to do. Perfect spot being right on the beach and also having a pool. The hotel staff were definitely a highlight! The spa was also amazing!
OZDEN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

We stayed in this property for 31 January 2025 to 9th February. We stayed in deluxe bangolow room. Room was very big very clean. Bed was huge. Rooms cleaned everyday. Staff works really well. Restaurants are very efficient. Breakfast was really good lots of variety. Staff service was excellent. I also used clinic in the facility. Medical staff was very friendly and attentive. Spa across the hotel was good priced and clean. Went 4 times. During our stay. Supermarket also very convenient. Very lovely hotel. Beach was not swimmable. Lots of see weed. Only a short walk to club med beach is so beautiful. Clean amazing to swim and hang around
Read More
Fiona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

We loved the pool and buffet breakfast. Room was beautiful and clean, with very comfortable beds, pillows and great air conditioning. Little supermarket across the road and walkable local restaurants on street and beach front. Staff very friendly and helpful. Would love to return as we loved everything.
Alisha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Loved our stay here, wish Bali itself would deal with their rubbish situation, it is so sad but the property itself took pride in their premisses and it was so beautiful. Loved the swim up bar but wish the pool was open later until 11 or 12pm as it shut too soon. They have pool tables, kids play room, small playground and a gym along with other activities. Loved that it was also on the beach front. Food was great with 3 restaurants options to choose from. I really enjoyed the buffet breakfast every morning. The only wish from the boy’s was for there to be hash browns on the menu daily. We stayed in the Royal room which was nice, had aircon and a nice deck view. Was very authentic Bali. Staff were amazing were delivered a complementary drink on arrival and they delivered us a cake as we were on our honeymoon and decorated our bed with flowers and swans made from towels. Overall excellent stay and we will be back again.
Read More
Dona
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

If you are bringing a group RUN!!! Do NOT stay at this hotel. To be honest - the staff is sweet and wonderful. (except for the spa - they are disorganized). The management is AWFUL. They double billed us several times and would not retract the charges. It is three months later and we are STILL trying to resolve this with the credit card. Without our permission - the charged the group expenses (which were double charges) to our personal card. The management is disorganized and dishonest. On two days we had to stand there to resolved issues that should have taken 5 minutes and each time two hours. This is entirely the management and the sales team. It was an absolute mess with the group. I am a meeting planner and in 30 years have never had a worse experience. If I could give below zero stars I would! Terrible experience!!!
Read More
Jessica
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Lovely and friendly staff, great location not far from Bali collection. The property was looking a little tired and I was finding blood stains on our “clean towels” everyday. We had a balcony room which was completely obstructed by a building which also made the room very dark.
Dona
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

RUN! Do NOT book this hotel if you are bringing a group OR if you care about your money! We brought 14 people to this hotel. They got virtually all of the arrangements wrong, made us spend 4 hours fixing it and offered no compensation for that. When we left we paid the bill in FULL. They charged our card anyway. We disputed it - showed them the receipt and explained everything over 10 emails. Regardless, they charged it AGAIN! We had to cancel our credit card and they are still harassing us for the money. To be fair - the staff is lovely and kind. The management is horrible and dishonest. Do NOT bring a group if you want anything to be correct - and do not stay there if you value your money!
Read More
Reg
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Good breakfast
Derek
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

We stayed for 5 nights here, and it was just wonderful. The staff were incredibly friendly and helpful. I think value for money was very good. The property grounds are very well kept, peaceful, quiet and beautiful. The dining options were OK inside the resort. Breakfast seemed to have enough options, and was different every day for our stay. The Ratna restaurant had a pretty good international menu, and the Cempaka restaurant seemed to have a good menu, although we only used this twice. The rooms were clean and very "quaint" - the traditional decor, fixtures and fittings for the entire resort made us feel like we were on a holiday in Bali - not just standard contemporary rooms. Very comforting. The only negative that I can think of is that our room was only supplied with 2 bottles of complimentary "mineral" water per day, and after that there was a charge. For Australians, and I guess US and EU, this is a little harsh, as we really need to drink and brush teeth only with bottled water (risk of Bali Belly), as I guess our immune systems are not acclimatised to the local tap water. Having said that, there is a convenience store directly across the road from the resort, where bottled water can be purchased at very low cost. I was also pleasantly surprised that this store also sold beer! I normally stay in Jakarta when in Indonesia, and it seems that beer sales in convenience stores is not allowed. Overall, this was a fantastic short holiday for us! Thank you!
Read More
Number of reviews per page
20
40