Bantal Guling Villa

Villas
Preferred Partner Plus
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7.8
/10
Pleasant
2,166 reviews

What Guests Say About Their Stay

Surroundings (27)
Ambiance (27)
Staff Friendliness (26)
Accessibility (25)

M Reza F.

8.8
/ 10
I took the family room, with a very affordable price, it was really good because the room & bed were clean, the atmosphere was comfortable, beautiful, the staff were friendly, the food prices were affordable, next time I go to Lembang I want to stay here again, thx pillow bolster villa
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Nelly S. T.

10.0
/ 10
Villanya sangat worth it, aku menggunakan family 8 pax dan bagus sekali, balkon luas menghadap pepohonan, bagus untuk mengobrol sambil lihat pemandangan bersama keluarga, staff ramah, air mandinya bisa panas suhunya jadi enak, keluarga pada bilang kalau penginapannya enak dan sangat direkomendasikan untuk kembali karena sebagus itu, terima kasih.

Bahari p.

8.5
/ 10
Everything is good, breakfast, view and rooms are also good, very suitable for the price.
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Enny F.

9.1
/ 10
The hotel is very comfortable, for a family holiday or a honeymoon, the waiters are friendly and the location is strategic everywhere near Lembang. I will definitely come again 💕
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Fhiya B.

9.7
/ 10
The rooms are comfortable, the halamanya is also nice for relaxed, friendly service, the location near the highway, can be easy if you want anywhere.
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In the Area
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Jalan Kolonel Masturi Kampung Kramat No 1, Lembang, Bandung, Jawa Barat, Indonesia, 40181

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: villa was previously named Bantal Guling Villa Lembang Bantal Guling Villa is located in area / city Lembang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Bantal Guling Villa

Jalan Kolonel Masturi Kampung Kramat No 1, Lembang, Bandung, Jawa Barat, Indonesia, 40181
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Lobby Bantal Guling Villa
Exterior 2 Bantal Guling Villa

Discover More About Bantal Guling Villa

The Charm of Bantal Guling Villa: Your Ideal Jawa Barat Getaway

Welcome to Bantal Guling Villa, a delightful retreat nestled in the heart of Jawa Barat, Indonesia. If you're an Australian traveler seeking an authentic and comfortable Indonesian experience, Bantal Guling Villa offers a perfect blend of local charm and modern conveniences. Imagine waking up to the serene beauty of West Java, with easy access to vibrant culture, delicious food, and breathtaking landscapes. This introduction will guide you through what makes Bantal Guling Villa a standout choice for your next holiday, covering everything from its convenient location and excellent facilities to its inviting rooms and nearby attractions.

Location and Transport Accessibility of Bantal Guling Villa

Bantal Guling Villa is situated in the picturesque region of Jawa Barat, specifically in the {localAddressString}. This area is known for its lush scenery and welcoming atmosphere, offering a peaceful escape while remaining conveniently close to essential amenities. For those arriving from afar, the villa is accessible, and its location provides a great base for exploring the wider Bandung area. The surrounding neighborhood is a pleasant mix of local life and natural beauty, offering a glimpse into the authentic Indonesian lifestyle. You'll find yourself close to local markets and charming eateries, perfect for immersing yourself in the local culture. For road trip enthusiasts, easy parking options are available, making it a breeze to explore the scenic routes of Jawa Barat with a rental car.

Guest Facilities and Services at Bantal Guling Villa

Guest facilities at Bantal Guling Villa are designed to ensure a comfortable and enjoyable stay for all visitors. We understand the importance of starting your day right, which is why we offer a delightful breakfast experience, complete with excellent coffee options, catering to those who appreciate a good brew and a hearty meal to kickstart their adventures. For your peace of mind, secure luggage storage is available, allowing you to explore freely without worry. Complimentary Wi-Fi is provided throughout the property, keeping you connected during your stay. Our friendly and helpful 24-hour front desk team is always on hand to assist with any queries or requests, ensuring a smooth and pleasant experience from check-in to check-out.

Room Information and Stay Experience at Bantal Guling Villa

Discover a range of inviting accommodations designed for your comfort at Bantal Guling Villa. The room types of Bantal Guling Villa are thoughtfully appointed to provide a relaxing sanctuary after a day of exploration. Each room prioritizes your well-being, featuring comfortable bedding, meticulous cleanliness, and effective climate control systems to ensure a pleasant temperature regardless of the weather outside. You can expect modern amenities and clean, well-maintained bathroom facilities, contributing to a truly restful stay. While specific room names and sizes are best confirmed directly, the focus is always on providing a clean, comfortable, and refreshing environment for every guest.

Recommended Nearby Dining and Cafes around Bantal Guling Villa

Jawa Barat is a culinary paradise, and Bantal Guling Villa places you right in the midst of it all. The area surrounding the villa is brimming with opportunities to experience the local food scene. You'll find a variety of charming cafes perfect for your morning coffee or a leisurely brunch, reminiscent of Australia's own vibrant café culture. Explore local eateries that offer authentic Indonesian flavors, from savory street food to more elaborate traditional dishes. The proximity to these dining options means you can easily sample the diverse culinary landscape, enjoying fresh, local ingredients and unique regional specialties. Whether you're craving a quick bite or a sit-down meal, the options near Bantal Guling Villa are sure to delight your taste buds.

Popular Attractions and Activities near Bantal Guling Villa

The region around Bantal Guling Villa in Jawa Barat is rich with attractions and activities for every type of traveler. Immerse yourself in the natural beauty and cultural heritage of the area. Here are some popular spots to explore:
  • Tangkuban Perahu:

    A majestic active volcano offering stunning crater views and unique geological formations.
  • Kawah Putih:

    A breathtakingly beautiful crater lake with striking white and turquoise waters, surrounded by lush forests.
  • Farmhouse Lembang:

    A charming European-themed tourist spot with picturesque architecture, gardens, and unique photo opportunities.
  • Floating Market Lembang:

    Experience a unique market where vendors sell goods from boats on a canal, offering local snacks and crafts.
  • Curug Dago:

    A beautiful waterfall nestled in a serene natural setting, perfect for a refreshing escape.
If you are looking for other activities around Bantal Guling Villa, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Bantal Guling Villa from the Airport

Navigating your journey from the airport to Bantal Guling Villa is straightforward, with several convenient transportation options available. Understanding the airport transfer service of Bantal Guling Villa and how to get to Bantal Guling Villa is key to a smooth arrival. Here are the common ways to reach the villa:
  • Airport Link Trains:

    If available from your arrival airport, these trains offer a fast and efficient way to travel towards the city center, from where you can connect to local transport.
  • Airport Shuttle Buses:

    Many airports operate shuttle bus services that connect to major transport hubs or directly to popular tourist areas.
  • Public Metered Taxis:

    Readily available at airport taxi ranks, these offer a direct and convenient way to reach your destination. Ensure the meter is used for fare calculation.
  • Rideshare Services:

    Popular rideshare apps provide an easy booking process for private car services directly from the airport.
For a hassle-free journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Bantal Guling Villa

Bantal Guling Villa stands out as an excellent choice for Australian travelers looking for a comfortable, convenient, and authentic experience in Jawa Barat. Its prime location offers easy access to local attractions and dining, while the villa itself provides a welcoming atmosphere with essential guest facilities. Here’s a quick summary of why Bantal Guling Villa is the perfect place for your next holiday:
  • Prime Location:

    Situated in a desirable area of Jawa Barat, offering both tranquility and accessibility.
  • Comfortable Accommodations:

    Well-appointed rooms with climate control and clean facilities ensure a restful stay.
  • Excellent Amenities:

    Enjoy great breakfast options, reliable Wi-Fi, and a helpful 24-hour front desk.
  • Local Immersion:

    Proximity to local markets, cafes, and cultural sites allows for an authentic Indonesian experience.
Ready to experience the charm of Bantal Guling Villa? Check room availability at Bantal Guling Villa and book your stay today! For more options, you can Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Bantal Guling Villa

Common Space Bantal Guling Villa
Common Space
Lobby Bantal Guling Villa
Lobby
Exterior Bantal Guling Villa
Exterior
Bedroom Bantal Guling Villa
Bedroom
Others Bantal Guling Villa
Others

General

  • Ballroom
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Terrace

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • TV lounge

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Wedding service

Public Facilities

  • Parking
  • 24-hour room service
  • Room service

In-room Facilities

  • Desk
  • Shower
  • TV

Nearby Facilities

  • Gift shop
  • Laundry
  • Supermarket

Food and Drinks

  • No alcohol
  • Snacks

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Bantal Guling Villa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby open for limited number of guests per day from 22-1-2023 to 31-12-2023.
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Bantal Guling Villa
20
Number of floors in Bantal Guling Villa
1
Another facilities in Bantal Guling Villa
Ballroom, Family room, Heater, Non-smoking room, Smoking area

Frequently asked questions about Bantal Guling Villa

What are available facilities at Bantal Guling Villa?
There are top facilites at Bantal Guling Villa such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bantal Guling Villa?
The standard check-in time at Bantal Guling Villa is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Bantal Guling Villa?
Bantal Guling Villa has a 1.0-star rating.
How many floors does Bantal Guling Villa have?
Bantal Guling Villa has 1.
How many rooms are available at Bantal Guling Villa?
Bantal Guling Villa has 20.
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Bantal Guling Villa reviews and ratings

Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2,161)
Other sources (5)
7.9
Pleasant
From 2,161 reviews
Provided by travellers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about Bantal Guling Villa
All
Ambiance (27)
Bedroom (25)
Staff Friendliness (24)
Surroundings (23)
Bathroom (23)
Accessibility (21)
Room Space (20)
Hotel Area (20)
Family Friendly (19)
Distance to City Center (17)
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Traveller Reviews Bantal Guling Villa

Number of reviews per page
20
40
Customer reviews
Desby K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, the place is nice, the bathroom is clean and there is hot water for showering.
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Dewi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
This villa is highly recommended for a family weekend getaway. It's just as pictured. Check out the app often for discounts.
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It's really cold, fun but noisy because it's close to the main road.
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Accommodation's Reply
09 Aug 2026
Thank you for your positive rating and review. We are glad to hear that you felt comfortable in your room. We apologize for the noise from the highway traffic. This feedback will be valuable for our ongoing evaluation and will help us further improve guest comfort. We hope to welcome you back for your next stay.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, lots of photo spots, strategic location, clean, friendly staff.
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Accommodation's Reply
09 Aug 2026
Thank you so much for your 10-star rating and positive review. We are delighted to hear that you enjoyed the place, the cleanliness, and the service from our staff. We hope to welcome you back again on your next visit 😊
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P***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A place to stay that offers affordable prices. It's decent for the price, with a cool location, even though there's no air conditioning. It can be noisy, though, because it's located on the roadside. I stayed in a room for four people downstairs. It was comfortable enough, but noisy people upstairs could be a nuisance. For a budget-friendly stay in Lembang, it's quite good.
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
This accommodation is really the best.... The atmosphere is beautiful and very suitable for healing.
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Accommodation's Reply
11 Jul 2026
Thank you so much for your review and excellent rating 😊🙏 We are delighted to hear that you enjoyed the beautiful and comfortable atmosphere of our accommodation, perfect for relaxation. Reviews like this encourage us to continue striving to provide a pleasant stay for all our guests. Thank you for choosing our accommodation. We hope to welcome you back again soon.
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The location and views are great for nature lovers, as it's like being in the middle of a forest, which I really like. I've stayed here twice. The service is mediocre, as I didn't interact much with the staff.
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2 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you so much for your review and for trusting us to host your stay twice! 😊🙏 We're delighted to hear that you enjoyed the natural surroundings, the views, and the greenery of the property. Thank you also for your feedback on our service, which motivates us to further improve the quality of our services in the future. We hope to welcome you back again soon! 😊
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Bantal Guling Villa, we took the Tebing Atas type for 3 days 2 nights, we were surprised that our room was next to the main road, we were worried that we wouldn't be able to sleep well, but it turned out that after closing all the windows and doors, it was quite soundproof. The whole villa is nice, bright, the view and the air are refreshing, but I want to give a suggestion for the 2nd room, I think the bed needs to be replaced.. because the springs are already out, so it feels like acupuncture hehehe.. guests from out of town need enough rest, one of which is the bed must be comfortable 🙏 the sofa also seems to need to replace the rubber 🤭
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1 people find it helpful
Accommodation's Reply
21 May 2026
Thank you so much for your review and feedback, dear. 😊 We're glad to hear that you're still enjoying the atmosphere, the view, and the weather at this villa. 🙏 Regarding the mattress and sofa, we will take your feedback into consideration and evaluate it to improve guest comfort in the future. Thank you for sharing your experience with us. 😊
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t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
It's delicious, the surrounding environment is great, and the process is also very easy.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 19 week(s) ago
Not very clean, dirty, lots of dust
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2 people find it helpful
Hendry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 21 week(s) ago
The sheets smelled of urine, so I had to cover them with a towel before sleeping. It turns out the sheets haven't been changed or washed. Please fix this.
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5 people find it helpful
K***h
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 30 week(s) ago
The room didn't match the price, which was around 600 thousand rupiah. But the room was stuffy, dirty, with many broken tiles on the floor, a loose faucet that didn't produce hot water, a non-functioning sink, a hard bed, outdated bath towels, dirty and torn beds, and a musty, pungent blanket... Incompetent service.
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5 people find it helpful
C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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3 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! 😊 We are delighted to hear that our staff were very helpful during check-in and check-out, and that the hotel's convenient location near various tourist attractions made your stay even more enjoyable. Regarding the room without air conditioning, we appreciate that the natural temperature remained comfortably cool. Thank you for your trust, and we hope to welcome you back again soon! 🙏
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I***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 32 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize if the service and cleanliness did not meet your expectations. This feedback will be used as a basis for our evaluation to improve the quality of service and comfort for our guests in the future. Thank you for taking the time to write your review.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 32 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize for any inconvenience regarding the condition of the blankets and pillows, as well as the limited number of staff in the lobby area. We will take this feedback seriously to ensure that the cleanliness of the linens and the service of our staff will be improved in the future. Thank you also for appreciating our pet-friendly policy. Your feedback is important for our continuous improvement.
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D***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 33 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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1 people find it helpful
Reni K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Recommended for family stays, only the toilet is slippery,
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1 people find it helpful
Detha P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 39 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Bantal Guling Villa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2,161)
Other sources (5)
7.9
Pleasant
From 2,161 reviews
Provided by travellers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about Bantal Guling Villa
All
Ambiance (27)
Bedroom (25)
Staff Friendliness (24)
Surroundings (23)
Bathroom (23)
Accessibility (21)
Room Space (20)
Hotel Area (20)
Family Friendly (19)
Distance to City Center (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Bantal Guling Villa

Number of reviews per page
20
40
Customer reviews
Desby K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, the place is nice, the bathroom is clean and there is hot water for showering.
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Dewi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
This villa is highly recommended for a family weekend getaway. It's just as pictured. Check out the app often for discounts.
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It's really cold, fun but noisy because it's close to the main road.
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Accommodation's Reply
09 Aug 2026
Thank you for your positive rating and review. We are glad to hear that you felt comfortable in your room. We apologize for the noise from the highway traffic. This feedback will be valuable for our ongoing evaluation and will help us further improve guest comfort. We hope to welcome you back for your next stay.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, lots of photo spots, strategic location, clean, friendly staff.
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Accommodation's Reply
09 Aug 2026
Thank you so much for your 10-star rating and positive review. We are delighted to hear that you enjoyed the place, the cleanliness, and the service from our staff. We hope to welcome you back again on your next visit 😊
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P***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A place to stay that offers affordable prices. It's decent for the price, with a cool location, even though there's no air conditioning. It can be noisy, though, because it's located on the roadside. I stayed in a room for four people downstairs. It was comfortable enough, but noisy people upstairs could be a nuisance. For a budget-friendly stay in Lembang, it's quite good.
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
This accommodation is really the best.... The atmosphere is beautiful and very suitable for healing.
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Accommodation's Reply
11 Jul 2026
Thank you so much for your review and excellent rating 😊🙏 We are delighted to hear that you enjoyed the beautiful and comfortable atmosphere of our accommodation, perfect for relaxation. Reviews like this encourage us to continue striving to provide a pleasant stay for all our guests. Thank you for choosing our accommodation. We hope to welcome you back again soon.
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See original
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The location and views are great for nature lovers, as it's like being in the middle of a forest, which I really like. I've stayed here twice. The service is mediocre, as I didn't interact much with the staff.
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2 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you so much for your review and for trusting us to host your stay twice! 😊🙏 We're delighted to hear that you enjoyed the natural surroundings, the views, and the greenery of the property. Thank you also for your feedback on our service, which motivates us to further improve the quality of our services in the future. We hope to welcome you back again soon! 😊
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See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Bantal Guling Villa, we took the Tebing Atas type for 3 days 2 nights, we were surprised that our room was next to the main road, we were worried that we wouldn't be able to sleep well, but it turned out that after closing all the windows and doors, it was quite soundproof. The whole villa is nice, bright, the view and the air are refreshing, but I want to give a suggestion for the 2nd room, I think the bed needs to be replaced.. because the springs are already out, so it feels like acupuncture hehehe.. guests from out of town need enough rest, one of which is the bed must be comfortable 🙏 the sofa also seems to need to replace the rubber 🤭
Read More
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See original
1 people find it helpful
Accommodation's Reply
21 May 2026
Thank you so much for your review and feedback, dear. 😊 We're glad to hear that you're still enjoying the atmosphere, the view, and the weather at this villa. 🙏 Regarding the mattress and sofa, we will take your feedback into consideration and evaluate it to improve guest comfort in the future. Thank you for sharing your experience with us. 😊
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See original
t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
It's delicious, the surrounding environment is great, and the process is also very easy.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 19 week(s) ago
Not very clean, dirty, lots of dust
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2 people find it helpful
Hendry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 21 week(s) ago
The sheets smelled of urine, so I had to cover them with a towel before sleeping. It turns out the sheets haven't been changed or washed. Please fix this.
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5 people find it helpful
K***h
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 30 week(s) ago
The room didn't match the price, which was around 600 thousand rupiah. But the room was stuffy, dirty, with many broken tiles on the floor, a loose faucet that didn't produce hot water, a non-functioning sink, a hard bed, outdated bath towels, dirty and torn beds, and a musty, pungent blanket... Incompetent service.
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5 people find it helpful
C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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3 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! 😊 We are delighted to hear that our staff were very helpful during check-in and check-out, and that the hotel's convenient location near various tourist attractions made your stay even more enjoyable. Regarding the room without air conditioning, we appreciate that the natural temperature remained comfortably cool. Thank you for your trust, and we hope to welcome you back again soon! 🙏
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I***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 32 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize if the service and cleanliness did not meet your expectations. This feedback will be used as a basis for our evaluation to improve the quality of service and comfort for our guests in the future. Thank you for taking the time to write your review.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 32 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize for any inconvenience regarding the condition of the blankets and pillows, as well as the limited number of staff in the lobby area. We will take this feedback seriously to ensure that the cleanliness of the linens and the service of our staff will be improved in the future. Thank you also for appreciating our pet-friendly policy. Your feedback is important for our continuous improvement.
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D***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 33 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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1 people find it helpful
Reni K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Recommended for family stays, only the toilet is slippery,
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1 people find it helpful
Detha P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 39 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
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