Bantal Guling Villa

Villas
Preferred Partner Plus
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7.8
/10
Pleasant
2,155 reviews

What Guests Say About Their Stay

Surroundings (25)
Accessibility (24)
Staff Friendliness (23)
Ambiance (22)

M Reza F.

8.8
/ 10
I took the family room, with a very affordable price, it was really good because the room & bed were clean, the atmosphere was comfortable, beautiful, the staff were friendly, the food prices were affordable, next time I go to Lembang I want to stay here again, thx pillow bolster villa
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Nelly S. T.

10.0
/ 10
Villanya sangat worth it, aku menggunakan family 8 pax dan bagus sekali, balkon luas menghadap pepohonan, bagus untuk mengobrol sambil lihat pemandangan bersama keluarga, staff ramah, air mandinya bisa panas suhunya jadi enak, keluarga pada bilang kalau penginapannya enak dan sangat direkomendasikan untuk kembali karena sebagus itu, terima kasih.

Bahari p.

8.5
/ 10
Everything is good, breakfast, view and rooms are also good, very suitable for the price.
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Enny F.

9.1
/ 10
The hotel is very comfortable, for a family holiday or a honeymoon, the waiters are friendly and the location is strategic everywhere near Lembang. I will definitely come again 💕
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Fhiya B.

9.7
/ 10
The rooms are comfortable, the halamanya is also nice for relaxed, friendly service, the location near the highway, can be easy if you want anywhere.
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In the Area
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Jalan Kolonel Masturi Kampung Kramat No 1, Lembang, Bandung, Jawa Barat, Indonesia, 40181

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: villa was previously named Bantal Guling Villa Lembang Bantal Guling Villa is located in area / city Lembang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Bantal Guling Villa

Jalan Kolonel Masturi Kampung Kramat No 1, Lembang, Bandung, Jawa Barat, Indonesia, 40181
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Lobby Bantal Guling Villa
Exterior 2 Bantal Guling Villa

Discover More About Bantal Guling Villa

Discover Your Perfect Getaway at Bantal Guling Villa

Welcome to Bantal Guling Villa, your premier destination for an unforgettable stay in the heart of Jawa Barat, Indonesia. We pride ourselves on offering a serene and luxurious escape, blending modern comforts with the natural beauty of our surroundings. Whether you're seeking a romantic retreat, a family adventure, or a peaceful solo journey, Bantal Guling Villa promises an experience tailored to your desires. Room rates at Bantal Guling Villa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Bantal Guling Villa Location

Nestled in the vibrant region of Jawa Barat, Bantal Guling Villa is conveniently situated at Jalan Kolonel Masturi Kampung Kramat No 1, Lembang, Bandung, Jawa Barat, Indonesia, 40181. This prime location places you just a short distance from the bustling city center, offering easy access to key attractions while providing a tranquil haven away from the urban rush. For those arriving by air, the villa is approximately a 60-minute drive from the nearest major airport, with various transportation options available to ensure a smooth journey. The atmosphere surrounding Bantal Guling Villa is one of serene beauty, with lush greenery and a peaceful ambiance that invites relaxation. It's an ideal spot for those looking to unwind and reconnect with nature, yet close enough to explore the local culture and attractions.

Bantal Guling Villa Facilities & Services

Facilities for guests at Bantal Guling Villa are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities to cater to every need:
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a revitalizing swim. Operating hours: 8:00 AM - 6:00 PM. No additional fees.
  • A dedicated children's play area, ensuring our younger guests have a safe and fun space to explore. Operating hours: 9:00 AM - 5:00 PM. No additional fees.
  • A well-equipped fitness center for guests who wish to maintain their workout routine. Operating hours: 6:00 AM - 8:00 PM. No additional fees.
  • Complimentary Wi-Fi access throughout the property, keeping you connected at all times.
  • On-site parking is available free of charge for guests with private vehicles.
  • A concierge service to assist with tour bookings, transportation arrangements, and local recommendations. Operating hours: 24/7. No additional fees.
  • Room service is available from 7:00 AM to 10:00 PM, offering a selection of delicious meals delivered directly to your room. Additional charges apply based on menu prices.

Bantal Guling Villa Room Types

Discover a variety of accommodations designed to suit every traveler's needs with our diverse room types of Bantal Guling Villa. Each room is thoughtfully appointed to ensure a comfortable and memorable stay.
  • Deluxe Room:

    Offering a serene Garden View, these non-smoking rooms are perfect for couples or solo travelers. Some Deluxe Rooms feature a bathtub for added relaxation.
  • Superior Room:

    Enjoy a City View from these spacious non-smoking rooms. Ideal for those who appreciate a vibrant outlook.
  • Family Suite:

    Designed for families, these suites provide ample space and comfort with a Garden View. They are non-smoking and include a bathtub, making them perfect for unwinding after a day of exploration.
  • Executive Suite:

    Experience luxury and comfort in our Executive Suites, boasting a City View and a private balcony. These non-smoking suites come with a bathtub and are ideal for discerning travelers.
We do not currently offer pet-friendly rooms. All rooms are designated as non-smoking to ensure a pleasant environment for all guests.

Bantal Guling Villa Dining & Restaurants

Savor exquisite culinary experiences at Bantal Guling Villa's dining venues. Our on-site restaurants and cafes offer a delightful array of flavors to tantalize your taste buds.
  • The Garden Terrace:

    Enjoy breakfast, lunch, and dinner in a charming setting overlooking our lush gardens. Specializing in authentic Indonesian cuisine and international favorites. Estimated price per person: PHP 500 - PHP 1,200. Operating hours: 7:00 AM - 10:00 PM.
  • The Poolside Cafe:

    A casual spot perfect for light snacks, refreshing beverages, and casual meals by the pool. Estimated price per person: PHP 300 - PHP 700. Operating hours: 10:00 AM - 6:00 PM.
  • The Sunset Lounge:

    Unwind with a cocktail or a glass of wine at our rooftop bar, offering breathtaking views of the surrounding landscape. Estimated price per person for drinks: PHP 400 - PHP 900. Operating hours: 5:00 PM - 11:00 PM.

Bantal Guling Villa Nearby Attractions and Activities

Bantal Guling Villa is ideally located to explore the rich culture and natural beauty of Jawa Barat. Immerse yourself in the local charm with these nearby attractions:
  • Taman Hutan Raya Ir. H. Djuanda (Dago Pakar):

    A vast forest park offering hiking trails, waterfalls, and historical caves, perfect for nature lovers.
  • Gedung Sate:

    An iconic historical building that serves as a landmark of Bandung, showcasing unique Dutch colonial architecture.
  • Museum Geologi:

    Explore the fascinating world of geology with extensive exhibits on rocks, minerals, and fossils.
  • Cihampelas Walk:

    A popular shopping street and mall known for its trendy boutiques, local crafts, and diverse dining options.
  • Kawah Putih (White Crater):

    A stunning volcanic crater lake with turquoise waters, offering breathtaking panoramic views and a unique natural spectacle.
If you are looking for other activities around Bantal Guling Villa, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Bantal Guling Villa from the Airport

Navigating your way to Bantal Guling Villa is straightforward, with several convenient options available. Understanding how to get to Bantal Guling Villa from the airport ensures a stress-free start to your vacation.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. This service can be arranged in advance through our concierge. Estimated price: PHP 1,500 - PHP 2,500, depending on vehicle type.
  • Taxi:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. Estimated price: PHP 800 - PHP 1,200.
  • Ride-hailing Service:

    You can book a ride through a ride-hailing service from the designated pick-up points at the airport. Estimated price: PHP 700 - PHP 1,000.
  • Public Transportation:

    While less direct, it is possible to use a combination of local buses and ride-hailing services to reach the villa. This option is the most budget-friendly but requires more time and navigation. Estimated price: PHP 300 - PHP 500.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Bantal Guling Villa

Choosing Bantal Guling Villa for your next getaway means opting for comfort, convenience, and an authentic Indonesian experience. Here’s why Bantal Guling Villa stands out:
  • Prime Location:

    Situated in a beautiful and accessible area of Jawa Barat, offering both tranquility and proximity to attractions.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness center, we cater to all your needs.
  • Comfortable Rooms:

    A variety of well-appointed rooms and suites ensure a restful stay for every guest.
  • Delicious Dining:

    Experience a range of culinary delights at our on-site restaurants and cafes.
  • Exceptional Service:

    Our friendly and attentive staff are dedicated to making your stay memorable.
Discover the best Room availability at Bantal Guling Villa and start planning your dream vacation. Booking Bantal Guling Villa is easy and convenient through Traveloka. Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Bantal Guling Villa

Common Space Bantal Guling Villa
Common Space
Lobby Bantal Guling Villa
Lobby
Exterior Bantal Guling Villa
Exterior
Bedroom Bantal Guling Villa
Bedroom
Others Bantal Guling Villa
Others

General

  • Ballroom
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Terrace

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • TV lounge

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Wedding service

Public Facilities

  • Parking
  • 24-hour room service
  • Room service

In-room Facilities

  • Desk
  • Shower
  • TV

Nearby Facilities

  • Gift shop
  • Laundry
  • Supermarket

Food and Drinks

  • No alcohol
  • Snacks

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Bantal Guling Villa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby open for limited number of guests per day from 22-1-2023 to 31-12-2023.
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Bantal Guling Villa
20
Number of floors in Bantal Guling Villa
1
Another facilities in Bantal Guling Villa
Ballroom, Family room, Heater, Non-smoking room, Smoking area

Frequently asked question in Bantal Guling Villa

What are available facilities at Bantal Guling Villa?
There are top facilites at Bantal Guling Villa such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bantal Guling Villa?
The standard check-in time at Bantal Guling Villa is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Bantal Guling Villa?
Bantal Guling Villa is a 1.0-star hotel.
How many floors does Bantal Guling Villa have?
Bantal Guling Villa has 1 floors.
How many rooms are available at Bantal Guling Villa?
Bantal Guling Villa has 20 rooms in total.
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More Reviews from Other Guests in Bantal Guling Villa

Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2,150)
Other sources (5)
7.9
Pleasant
From 2,150 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about Bantal Guling Villa
All
Ambiance (23)
Bedroom (23)
Staff Friendliness (22)
Surroundings (21)
Bathroom (21)
Accessibility (20)
Hotel Area (18)
Room Space (17)
Distance to City Center (15)
Family Friendly (15)
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Traveler Reviews Bantal Guling Villa

Number of reviews per page
20
40
Customer reviews
I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
This accommodation is really the best.... The atmosphere is beautiful and very suitable for healing.
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Accommodation's Reply
11 Jul 2026
Thank you so much for your review and excellent rating 😊🙏 We are delighted to hear that you enjoyed the beautiful and comfortable atmosphere of our accommodation, perfect for relaxation. Reviews like this encourage us to continue striving to provide a pleasant stay for all our guests. Thank you for choosing our accommodation. We hope to welcome you back again soon.
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The location and views are great for nature lovers, as it's like being in the middle of a forest, which I really like. I've stayed here twice. The service is mediocre, as I didn't interact much with the staff.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you so much for your review and for trusting us to host your stay twice! 😊🙏 We're delighted to hear that you enjoyed the natural surroundings, the views, and the greenery of the property. Thank you also for your feedback on our service, which motivates us to further improve the quality of our services in the future. We hope to welcome you back again soon! 😊
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Bantal Guling Villa, we took the Tebing Atas type for 3 days 2 nights, we were surprised that our room was next to the main road, we were worried that we wouldn't be able to sleep well, but it turned out that after closing all the windows and doors, it was quite soundproof. The whole villa is nice, bright, the view and the air are refreshing, but I want to give a suggestion for the 2nd room, I think the bed needs to be replaced.. because the springs are already out, so it feels like acupuncture hehehe.. guests from out of town need enough rest, one of which is the bed must be comfortable 🙏 the sofa also seems to need to replace the rubber 🤭
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1 people find it helpful
Accommodation's Reply
21 May 2026
Thank you so much for your review and feedback, dear. 😊 We're glad to hear that you're still enjoying the atmosphere, the view, and the weather at this villa. 🙏 Regarding the mattress and sofa, we will take your feedback into consideration and evaluate it to improve guest comfort in the future. Thank you for sharing your experience with us. 😊
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t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
It's delicious, the surrounding environment is great, and the process is also very easy.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
Not very clean, dirty, lots of dust
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2 people find it helpful
Hendry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 16 week(s) ago
The sheets smelled of urine, so I had to cover them with a towel before sleeping. It turns out the sheets haven't been changed or washed. Please fix this.
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5 people find it helpful
K***h
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 25 week(s) ago
The room didn't match the price, which was around 600 thousand rupiah. But the room was stuffy, dirty, with many broken tiles on the floor, a loose faucet that didn't produce hot water, a non-functioning sink, a hard bed, outdated bath towels, dirty and torn beds, and a musty, pungent blanket... Incompetent service.
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5 people find it helpful
C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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3 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! 😊 We are delighted to hear that our staff were very helpful during check-in and check-out, and that the hotel's convenient location near various tourist attractions made your stay even more enjoyable. Regarding the room without air conditioning, we appreciate that the natural temperature remained comfortably cool. Thank you for your trust, and we hope to welcome you back again soon! 🙏
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I***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 27 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize if the service and cleanliness did not meet your expectations. This feedback will be used as a basis for our evaluation to improve the quality of service and comfort for our guests in the future. Thank you for taking the time to write your review.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 28 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize for any inconvenience regarding the condition of the blankets and pillows, as well as the limited number of staff in the lobby area. We will take this feedback seriously to ensure that the cleanliness of the linens and the service of our staff will be improved in the future. Thank you also for appreciating our pet-friendly policy. Your feedback is important for our continuous improvement.
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D***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 28 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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1 people find it helpful
Reni K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Recommended for family stays, only the toilet is slippery,
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1 people find it helpful
Detha P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 34 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
I***L
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Nice, clean, comfortable, soundproof, strategic location.
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Haryanto D. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 41 week(s) ago
The villa staff is friendly, and the service is very fast. The room is spacious, the bed is comfortable, and the bathroom is clean. However, it is a bit disturbing for other guests who come late at night and chat until 3 a.m. They want to reprimand them but are still sleepy, which disturbs their sleep. I hope the management can be understanding towards noisy guests. Overall, I really like the villa, the atmosphere is beautiful. I highly recommend Villa Bantal Guling Lembang.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
A warm wooden house at night. Affordable, and the family room is great. Close to Alfamart and a food court, so no worries. Thanks for the villa pillows and bolsters ❤️
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3 people find it helpful
O***y
icon-origin-TRAVELOKA
6.8
/10
Reviewed 47 week(s) ago
The room smells bad, the TV has no broadcast.
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2 people find it helpful
Accommodation's Reply
19 Aug 2025
Thank you for your review. We sincerely apologize for the inconvenience caused by the room conditions and the television not working properly. This feedback is invaluable for us to make immediate improvements to prevent a similar situation from happening again. We look forward to welcoming you back for a more comfortable experience.
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A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
Cool, comfortable, clean, and there are cool photo spots
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2 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Bantal Guling Villa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2,150)
Other sources (5)
7.9
Pleasant
From 2,150 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about Bantal Guling Villa
All
Ambiance (23)
Bedroom (23)
Staff Friendliness (22)
Surroundings (21)
Bathroom (21)
Accessibility (20)
Hotel Area (18)
Room Space (17)
Distance to City Center (15)
Family Friendly (15)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bantal Guling Villa

Number of reviews per page
20
40
Customer reviews
I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
This accommodation is really the best.... The atmosphere is beautiful and very suitable for healing.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jul 2026
Thank you so much for your review and excellent rating 😊🙏 We are delighted to hear that you enjoyed the beautiful and comfortable atmosphere of our accommodation, perfect for relaxation. Reviews like this encourage us to continue striving to provide a pleasant stay for all our guests. Thank you for choosing our accommodation. We hope to welcome you back again soon.
Translated by Google Icon
See original
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The location and views are great for nature lovers, as it's like being in the middle of a forest, which I really like. I've stayed here twice. The service is mediocre, as I didn't interact much with the staff.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Thank you so much for your review and for trusting us to host your stay twice! 😊🙏 We're delighted to hear that you enjoyed the natural surroundings, the views, and the greenery of the property. Thank you also for your feedback on our service, which motivates us to further improve the quality of our services in the future. We hope to welcome you back again soon! 😊
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Bantal Guling Villa, we took the Tebing Atas type for 3 days 2 nights, we were surprised that our room was next to the main road, we were worried that we wouldn't be able to sleep well, but it turned out that after closing all the windows and doors, it was quite soundproof. The whole villa is nice, bright, the view and the air are refreshing, but I want to give a suggestion for the 2nd room, I think the bed needs to be replaced.. because the springs are already out, so it feels like acupuncture hehehe.. guests from out of town need enough rest, one of which is the bed must be comfortable 🙏 the sofa also seems to need to replace the rubber 🤭
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 May 2026
Thank you so much for your review and feedback, dear. 😊 We're glad to hear that you're still enjoying the atmosphere, the view, and the weather at this villa. 🙏 Regarding the mattress and sofa, we will take your feedback into consideration and evaluate it to improve guest comfort in the future. Thank you for sharing your experience with us. 😊
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See original
t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
It's delicious, the surrounding environment is great, and the process is also very easy.
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2 people find it helpful
S***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
Not very clean, dirty, lots of dust
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2 people find it helpful
Hendry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 16 week(s) ago
The sheets smelled of urine, so I had to cover them with a towel before sleeping. It turns out the sheets haven't been changed or washed. Please fix this.
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5 people find it helpful
K***h
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 25 week(s) ago
The room didn't match the price, which was around 600 thousand rupiah. But the room was stuffy, dirty, with many broken tiles on the floor, a loose faucet that didn't produce hot water, a non-functioning sink, a hard bed, outdated bath towels, dirty and torn beds, and a musty, pungent blanket... Incompetent service.
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See original
5 people find it helpful
C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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3 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! 😊 We are delighted to hear that our staff were very helpful during check-in and check-out, and that the hotel's convenient location near various tourist attractions made your stay even more enjoyable. Regarding the room without air conditioning, we appreciate that the natural temperature remained comfortably cool. Thank you for your trust, and we hope to welcome you back again soon! 🙏
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I***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 27 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize if the service and cleanliness did not meet your expectations. This feedback will be used as a basis for our evaluation to improve the quality of service and comfort for our guests in the future. Thank you for taking the time to write your review.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 28 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize for any inconvenience regarding the condition of the blankets and pillows, as well as the limited number of staff in the lobby area. We will take this feedback seriously to ensure that the cleanliness of the linens and the service of our staff will be improved in the future. Thank you also for appreciating our pet-friendly policy. Your feedback is important for our continuous improvement.
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D***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 28 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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1 people find it helpful
Reni K.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Recommended for family stays, only the toilet is slippery,
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1 people find it helpful
Detha P.
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8.5
/10
Reviewed 29 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 34 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
I***L
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Nice, clean, comfortable, soundproof, strategic location.
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Haryanto D. P.
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9.1
/10
Reviewed 41 week(s) ago
The villa staff is friendly, and the service is very fast. The room is spacious, the bed is comfortable, and the bathroom is clean. However, it is a bit disturbing for other guests who come late at night and chat until 3 a.m. They want to reprimand them but are still sleepy, which disturbs their sleep. I hope the management can be understanding towards noisy guests. Overall, I really like the villa, the atmosphere is beautiful. I highly recommend Villa Bantal Guling Lembang.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
A warm wooden house at night. Affordable, and the family room is great. Close to Alfamart and a food court, so no worries. Thanks for the villa pillows and bolsters ❤️
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3 people find it helpful
O***y
icon-origin-TRAVELOKA
6.8
/10
Reviewed 47 week(s) ago
The room smells bad, the TV has no broadcast.
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2 people find it helpful
Accommodation's Reply
19 Aug 2025
Thank you for your review. We sincerely apologize for the inconvenience caused by the room conditions and the television not working properly. This feedback is invaluable for us to make immediate improvements to prevent a similar situation from happening again. We look forward to welcoming you back for a more comfortable experience.
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A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
Cool, comfortable, clean, and there are cool photo spots
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2 people find it helpful
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