Grand Aston Puncak Hotel & Resort

8.9
/10
Exceptional
1,236 reviews

What Guests Say About Their Stay

Staff Friendliness (221)
Bedroom (205)
Hotel Area (204)
Ambiance (201)
Tan G. B. S.
9.4
/ 10
Surprisingly, the deluxe room feels more spacious, maybe because there is no balcony. I booked several times and was never disappointed with the hotel. My family is also very happy. In-room dining is also very nice, with big portions and delicious taste.
F***y
9.7
/ 10
Overall, this was an extremely pleasant and memorable stay. A big thank you to all the staff for their outstanding hospitality! I would happily choose this hotel again for my next trip.
Y***i
10.0
/ 10
Very neat, clean, and beautiful hotel in Puncak. Friendly and polite staff. We will definitely come back again. Thank you Grand Aston Hotel Puncak.
A***a
10.0
/ 10
The hotel is clean, staffs are friendly. The best mountain view with fresh air. Nice and cozy lobby. Moreover, the hotel is close to the main road so it is easy to reach.
suprayogi
10.0
/ 10
The hotel room was comfortable and clean. We were very happy to be here. The staff was friendly and helpful. The breakfast was excellent. Thank you, Grand Aston.🙏
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In the Area
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Jl. Raya Puncak No. 54 - Gadog, Kec. Cipanas, Kab Cianjur, Jawa Barat, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Grand Aston Puncak Hotel & Resort Staying at Grand Aston Puncak Hotel & Resort is a good choice when you are visiting Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Aston Puncak Hotel & Resort

Jl. Raya Puncak No. 54 - Gadog, Kec. Cipanas, Kab Cianjur, Jawa Barat, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Lobby Grand Aston Puncak Hotel & Resort
Lobby 2 Grand Aston Puncak Hotel & Resort

Discover More About Grand Aston Puncak Hotel & Resort

note: hotel was previously named Grand Aston Puncak Hotel & Resort

Location


Staying at Grand Aston Puncak Hotel & Resort is a good choice when you are visiting Cipanas.

About Grand Aston Puncak Hotel & Resort

Not only located within easy reach of various places of interests for your adventure, but staying at Grand Aston Puncak Hotel & Resort will also give you a pleasant stay.

For you, travelers who wish to travel comfortably on a budget, Grand Aston Puncak Hotel & Resort is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Aston Puncak Hotel & Resort provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Aston Puncak Hotel & Resort , a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Aston Puncak Hotel & Resort .

Grand Aston Puncak Hotel & Resort is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Aston Puncak Hotel & Resort exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Aston Puncak Hotel & Resort is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Aston Puncak Hotel & Resort .

All facilities in Grand Aston Puncak Hotel & Resort

Bar, Cafe and Lounge Grand Aston Puncak Hotel & Resort
Bar, Cafe and Lounge
Swimming Pool Grand Aston Puncak Hotel & Resort
Swimming Pool
Functional Hall Grand Aston Puncak Hotel & Resort
Functional Hall
Lobby Grand Aston Puncak Hotel & Resort
Lobby
Exterior Grand Aston Puncak Hotel & Resort
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Things to Do

  • Barbecue
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor heated pool
  • Outdoor pool
  • Picnic area
  • Spa

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Breakfast
  • Cafe
  • Dining area
  • Dietary menu
  • Winery

Family-friendly Facilities

  • Kids club
  • Children pool

Sports and Recreations

  • Archery
  • Table tennis

Transportation

  • Valet parking

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Gift shop

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Aston Puncak Hotel & Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Hotel check in time start from 15:00 - 23:59

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Aston Puncak Hotel & Resort
215
Number of floors in Grand Aston Puncak Hotel & Resort
9
Another facilities in Grand Aston Puncak Hotel & Resort
Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked questions about Grand Aston Puncak Hotel & Resort

What are available facilities at Grand Aston Puncak Hotel & Resort ?
There are top facilites at Grand Aston Puncak Hotel & Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Aston Puncak Hotel & Resort ?
The standard check-in time at Grand Aston Puncak Hotel & Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Aston Puncak Hotel & Resort provide breakfast?
Yes, Grand Aston Puncak Hotel & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Aston Puncak Hotel & Resort ?
Grand Aston Puncak Hotel & Resort has a 5.0-star rating.
How many floors does Grand Aston Puncak Hotel & Resort have?
Grand Aston Puncak Hotel & Resort has 9.
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More Reviews from Other Guests in Grand Aston Puncak Hotel & Resort

9.0
Exceptional
From 1,230 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about Grand Aston Puncak Hotel & Resort
All
Staff Friendliness (185)
Ambiance (171)
Bedroom (166)
Hotel Area (161)
Taste (154)
Variety (150)
Bathroom (149)
Family Friendly (142)
Room Space (136)
Accessibility (129)
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Traveller Reviews Grand Aston Puncak Hotel & Resort

Number of reviews per page
20
40
Customer reviews
E***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great atmosphere, nice room... Requested a slice of cake for our wedding anniversary. The cake was delicious 🥰 Thank you, Grand Aston Puncak ❤️
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laksmi M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Clean, comfortable rooms, been here twice. Heated pool, all the food is delicious 💝
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Accommodation's Reply
01 Dec 2025
Dear Ms. Lakshmi, Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for sharing your wonderful review and for your second stay at Grand Aston Puncak Hotel & Resort. We are delighted to know that you were comfortable with the cleanliness and comfort of our room and we are also very glad that you were satisfied with our heated pool and the food we prepared. Your positive review means a lot to us and it is an encouragement to all our team to continue to provide the best service. We look forward to welcoming you back on your next visit for an even more meaningful stay experience. Sincerely, Andi Grindaldi Mattinetta | General Manager
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Nurvira A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is comfortable, the staff are friendly
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Accommodation's Reply
01 Dec 2025
Dear Ms. Nurwira A, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at the Grand Aston Puncak Hotel & Resort and enjoyed the friendly service from all our staff. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very pleasant, spacious room, cool air, interesting experience.
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Greetings from Grand Aston Poin Shack Hotel & Resort. Thank you for your positive feedback. We are so glad that you had a wonderful time at the Grand Aston Poin Shack Hotel & Resort and appreciated our spacious rooms and fresh air. We are honored that you have made such a good impression on our hotel. Your feedback is a great encouragement for us to continue to improve our services. We look forward to welcoming you back again and will work hard to provide you with an even more memorable stay. Sincerely, Andy Grindaldi Martineta | General Manager
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
ingin kembali lagi, pilih kamar mountain view
1 people find it helpful
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Rahmadani I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very comfortable and the service is very friendly.
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Nova N. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really really like it! Yesterday I stayed in the junior suite room, it was worth the price 😍🫰🏻 there was a bath up and complete amenities and got 2 balconies and a mountain view. Honestly, the food tasted really good! There was an ice cream machine haha you can take as much as you want and most importantly the view is the best. There is a swimming pool with warm water. The garden is beautiful, it's just a shame there is no elevator from the parking lot so if you park below it's really difficult to lift your suitcase, hopefully there will be a shuttle soon
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1 people find it helpful
suprayogi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel room was comfortable and clean. We were very happy to be here. The staff was friendly and helpful. The breakfast was excellent. Thank you, Grand Aston.🙏
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anita k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Worth it, lots of complimentary items, suitable for healing
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1 people find it helpful
Khaidir T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend staying here, guys. You get what you pay for, and you're guaranteed not to regret it. It's the most comfortable hotel I've ever stayed at in Puncak. The rooms are clean and comfortable, and the hotel facilities are top-notch.
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1 people find it helpful
Endang S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
The room view is not good, even though I asked the staff for a better view. The toilet is dirty with black moss and the drain is dirty.
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1 people find it helpful
Guest
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Strategic location, delicious breakfast food, spacious rooms, large swimming pool & hot tub, beautiful view👍
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed our great location, delicious breakfast, spacious rooms, pool facilities including a heated pool, and stunning views. Your positive feedback motivates our team to continue providing the best service and memorable stays to all our guests. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
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P***i
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
The hotel is nice, clean, comfortable, and has a beautiful mountain view. The flower garden is also nice, clean, and well-maintained. The heated swimming pool is a favorite. As for the food, it lacks seasoning. The Indonesian food isn't very varied, but it's tasty, just a little lacking in salt. The bread and dessert section is complete, perhaps they could add some cake. For the record: the spa staff are unfriendly. As soon as I walked in, I already had a bad look on my face. Even though I only asked a few questions, the answers were less than pleasant. I didn't want to continue looking at the price list. Because the most important thing is the first interaction. If it's not pleasant and friendly from the start, I'm reluctant to continue. I got free photos. The photo staff were very friendly, which made me interested in printing more, no matter the additional cost. The important thing is that they are friendly, and we feel comfortable and interested in using their services. Thank you, Aston Puncak. May you always be successful.
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1 people find it helpful
I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Masya Allah, I want to go back again
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1 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings! We would like to extend our warmest wishes to you all. Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to know that you enjoyed your stay at the Grand Aston Poin Shack Hotel & Resort. We also appreciate that you enjoyed our comfortable atmosphere, excellent service, delicious food and our facilities. Should you have any further questions, please do not hesitate to contact our friendly staff who are always happy to help. We look forward to welcoming you and your family back to the Grand Aston Poin Shack Hotel & Resort again. Best regards, Andy Grindaldi Martinetta General Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel gave away so many vouchers so you don’t have to go somewhere else in Puncak. Super great for staycation
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed the vouchers and found them helpful during your staycation. It is our pleasure to provide added value and convenience so our guests can fully relax and enjoy their time with us without needing to go far. Your kind words truly motivate our entire team to continue delivering memorable experiences. We look forward to welcoming you back for another pleasant stay soon. Warmest regards, Andi Grinaldi Mattinetta | General Manager
R***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Everything is okay from the staff, room facilities, hotel facilities... However, the taste of the food needs to be improved or perhaps you can hire more qualified human resources in the restaurant, the taste is still inferior to other 5 star hotels.
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2 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings from Grand Aston Poinciak Hotel & Resort. Thank you for staying at the Grand Aston Poinciak Hotel & Resort and for sharing your valuable feedback. We are delighted that you were satisfied with our staff service, comfortable rooms and hotel facilities. We also appreciate your valuable feedback on the food in our restaurants. Your feedback is very important for us to continuously improve the quality of our food. We are conducting internal assessments and strengthening our chef team through regular training to raise our food standards and deliver the best dining experience that exceeds your expectations. We look forward to welcoming you back again and will continue to strive to develop even more outstanding dining experiences. Sincerely, Andy Grindaldi Martineta | General Manager
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Caesar F. L. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best hotel in Puncak, the atmosphere is beautiful and makes you comfortable.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. Cesar, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience with us. Mr. Cesar, should you require any further assistance, please do not hesitate to contact our team. We are always happy to help and Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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V***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Friendly staff, clean and comfortable room
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello Khun Wa, Best regards from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire Grand Aston Puncak Hotel & Resort team is delighted that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, especially the comfort and convenience of Grand Aston Puncak Hotel & Resort’s services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andi Grindaldi Mattinetta | General Manager
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Indah N. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Was a good experience, lovely ❤️
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Accommodation's Reply
07 Nov 2025
Hi Ms. Indah, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. Mr. Indah, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta | General Manager
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a pleasant experience staying at the Grand Aston Hotel. 👍
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Accommodation's Reply
07 Nov 2025
Hi N***a, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta | General Manager
Number of reviews per page
20
40

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Lobby 4 Grand Aston Puncak Hotel & Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,230 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about Grand Aston Puncak Hotel & Resort
All
Staff Friendliness (185)
Ambiance (171)
Bedroom (166)
Hotel Area (161)
Taste (154)
Variety (150)
Bathroom (149)
Family Friendly (142)
Room Space (136)
Accessibility (129)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Grand Aston Puncak Hotel & Resort

Number of reviews per page
20
40
Customer reviews
E***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great atmosphere, nice room... Requested a slice of cake for our wedding anniversary. The cake was delicious 🥰 Thank you, Grand Aston Puncak ❤️
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laksmi M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Clean, comfortable rooms, been here twice. Heated pool, all the food is delicious 💝
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Accommodation's Reply
01 Dec 2025
Dear Ms. Lakshmi, Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for sharing your wonderful review and for your second stay at Grand Aston Puncak Hotel & Resort. We are delighted to know that you were comfortable with the cleanliness and comfort of our room and we are also very glad that you were satisfied with our heated pool and the food we prepared. Your positive review means a lot to us and it is an encouragement to all our team to continue to provide the best service. We look forward to welcoming you back on your next visit for an even more meaningful stay experience. Sincerely, Andi Grindaldi Mattinetta | General Manager
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Nurvira A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is comfortable, the staff are friendly
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Accommodation's Reply
01 Dec 2025
Dear Ms. Nurwira A, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at the Grand Aston Puncak Hotel & Resort and enjoyed the friendly service from all our staff. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very pleasant, spacious room, cool air, interesting experience.
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Greetings from Grand Aston Poin Shack Hotel & Resort. Thank you for your positive feedback. We are so glad that you had a wonderful time at the Grand Aston Poin Shack Hotel & Resort and appreciated our spacious rooms and fresh air. We are honored that you have made such a good impression on our hotel. Your feedback is a great encouragement for us to continue to improve our services. We look forward to welcoming you back again and will work hard to provide you with an even more memorable stay. Sincerely, Andy Grindaldi Martineta | General Manager
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
ingin kembali lagi, pilih kamar mountain view
1 people find it helpful
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Rahmadani I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very comfortable and the service is very friendly.
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Nova N. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really really like it! Yesterday I stayed in the junior suite room, it was worth the price 😍🫰🏻 there was a bath up and complete amenities and got 2 balconies and a mountain view. Honestly, the food tasted really good! There was an ice cream machine haha you can take as much as you want and most importantly the view is the best. There is a swimming pool with warm water. The garden is beautiful, it's just a shame there is no elevator from the parking lot so if you park below it's really difficult to lift your suitcase, hopefully there will be a shuttle soon
Read More
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1 people find it helpful
suprayogi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel room was comfortable and clean. We were very happy to be here. The staff was friendly and helpful. The breakfast was excellent. Thank you, Grand Aston.🙏
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anita k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Worth it, lots of complimentary items, suitable for healing
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1 people find it helpful
Khaidir T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend staying here, guys. You get what you pay for, and you're guaranteed not to regret it. It's the most comfortable hotel I've ever stayed at in Puncak. The rooms are clean and comfortable, and the hotel facilities are top-notch.
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1 people find it helpful
Endang S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
The room view is not good, even though I asked the staff for a better view. The toilet is dirty with black moss and the drain is dirty.
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1 people find it helpful
Guest
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Strategic location, delicious breakfast food, spacious rooms, large swimming pool & hot tub, beautiful view👍
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed our great location, delicious breakfast, spacious rooms, pool facilities including a heated pool, and stunning views. Your positive feedback motivates our team to continue providing the best service and memorable stays to all our guests. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
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P***i
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9.6
/10
Reviewed 3 week(s) ago
The hotel is nice, clean, comfortable, and has a beautiful mountain view. The flower garden is also nice, clean, and well-maintained. The heated swimming pool is a favorite. As for the food, it lacks seasoning. The Indonesian food isn't very varied, but it's tasty, just a little lacking in salt. The bread and dessert section is complete, perhaps they could add some cake. For the record: the spa staff are unfriendly. As soon as I walked in, I already had a bad look on my face. Even though I only asked a few questions, the answers were less than pleasant. I didn't want to continue looking at the price list. Because the most important thing is the first interaction. If it's not pleasant and friendly from the start, I'm reluctant to continue. I got free photos. The photo staff were very friendly, which made me interested in printing more, no matter the additional cost. The important thing is that they are friendly, and we feel comfortable and interested in using their services. Thank you, Aston Puncak. May you always be successful.
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1 people find it helpful
I***m
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10.0
/10
Reviewed 3 week(s) ago
Masya Allah, I want to go back again
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1 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings! We would like to extend our warmest wishes to you all. Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to know that you enjoyed your stay at the Grand Aston Poin Shack Hotel & Resort. We also appreciate that you enjoyed our comfortable atmosphere, excellent service, delicious food and our facilities. Should you have any further questions, please do not hesitate to contact our friendly staff who are always happy to help. We look forward to welcoming you and your family back to the Grand Aston Poin Shack Hotel & Resort again. Best regards, Andy Grindaldi Martinetta General Manager
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A***n
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10.0
/10
Reviewed 3 week(s) ago
The hotel gave away so many vouchers so you don’t have to go somewhere else in Puncak. Super great for staycation
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed the vouchers and found them helpful during your staycation. It is our pleasure to provide added value and convenience so our guests can fully relax and enjoy their time with us without needing to go far. Your kind words truly motivate our entire team to continue delivering memorable experiences. We look forward to welcoming you back for another pleasant stay soon. Warmest regards, Andi Grinaldi Mattinetta | General Manager
R***A
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9.7
/10
Reviewed 3 week(s) ago
Everything is okay from the staff, room facilities, hotel facilities... However, the taste of the food needs to be improved or perhaps you can hire more qualified human resources in the restaurant, the taste is still inferior to other 5 star hotels.
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2 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings from Grand Aston Poinciak Hotel & Resort. Thank you for staying at the Grand Aston Poinciak Hotel & Resort and for sharing your valuable feedback. We are delighted that you were satisfied with our staff service, comfortable rooms and hotel facilities. We also appreciate your valuable feedback on the food in our restaurants. Your feedback is very important for us to continuously improve the quality of our food. We are conducting internal assessments and strengthening our chef team through regular training to raise our food standards and deliver the best dining experience that exceeds your expectations. We look forward to welcoming you back again and will continue to strive to develop even more outstanding dining experiences. Sincerely, Andy Grindaldi Martineta | General Manager
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Caesar F. L. F.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Best hotel in Puncak, the atmosphere is beautiful and makes you comfortable.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. Cesar, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience with us. Mr. Cesar, should you require any further assistance, please do not hesitate to contact our team. We are always happy to help and Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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V***a
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9.4
/10
Reviewed 4 week(s) ago
Friendly staff, clean and comfortable room
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello Khun Wa, Best regards from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire Grand Aston Puncak Hotel & Resort team is delighted that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, especially the comfort and convenience of Grand Aston Puncak Hotel & Resort’s services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andi Grindaldi Mattinetta | General Manager
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Indah N. H.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Was a good experience, lovely ❤️
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Accommodation's Reply
07 Nov 2025
Hi Ms. Indah, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. Mr. Indah, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta | General Manager
N***a
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10.0
/10
Reviewed 4 week(s) ago
It was a pleasant experience staying at the Grand Aston Hotel. 👍
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Accommodation's Reply
07 Nov 2025
Hi N***a, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta | General Manager
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