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Grand Aston Puncak Hotel & Resort
8.9
/10
Exceptional
1,219 reviews
What Guests Say About Their Stay
Staff Friendliness (215)
Bedroom (199)
Hotel Area (197)
Ambiance (196)
Tan G. B. S.
9.4
/ 10
Surprisingly, the deluxe room feels more spacious, maybe because there is no balcony.
I booked several times and was never disappointed with the hotel. My family is also very happy. In-room dining is also very nice, with big portions and delicious taste.
F***y
9.7
/ 10
Overall, this was an extremely pleasant and memorable stay. A big thank you to all the staff for their outstanding hospitality! I would happily choose this hotel again for my next trip.
Y***i
10.0
/ 10
Very neat, clean, and beautiful hotel in Puncak. Friendly and polite staff. We will definitely come back again. Thank you Grand Aston Hotel Puncak.
A***a
10.0
/ 10
The hotel is clean, staffs are friendly. The best mountain view with fresh air. Nice and cozy lobby. Moreover, the hotel is close to the main road so it is easy to reach.
Ardi H.
9.4
/ 10
A comfortable, cool, refreshing, recommended place…
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In the Area
See Map
Jl. Raya Puncak No. 54 - Gadog, Kec. Cipanas, Kab Cianjur, Jawa Barat, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Grand Aston Puncak Hotel & Resort
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What's around Grand Aston Puncak Hotel & Resort
Jl. Raya Puncak No. 54 - Gadog, Kec. Cipanas, Kab Cianjur, Jawa Barat, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Discover More About Grand Aston Puncak Hotel & Resort
note: hotel was previously named Grand Aston Puncak Hotel & Resort
Location
Staying at Grand Aston Puncak Hotel & Resort is a good choice when you are visiting Cipanas.
About Grand Aston Puncak Hotel & Resort
Not only located within easy reach of various places of interests for your adventure, but staying at Grand Aston Puncak Hotel & Resort will also give you a pleasant stay.
For you, travelers who wish to travel comfortably on a budget, Grand Aston Puncak Hotel & Resort is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Grand Aston Puncak Hotel & Resort provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Grand Aston Puncak Hotel & Resort , a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Aston Puncak Hotel & Resort .
Grand Aston Puncak Hotel & Resort is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Aston Puncak Hotel & Resort exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Aston Puncak Hotel & Resort is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Grand Aston Puncak Hotel & Resort .
All facilities in Grand Aston Puncak Hotel & Resort
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Exterior
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Things to Do
- Barbecue
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor heated pool
- Outdoor pool
- Picnic area
- Spa
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Porter
- Wedding service
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Food and Drinks
- Breakfast
- Cafe
- Dining area
- Dietary menu
- Winery
Family-friendly Facilities
- Kids club
- Children pool
Sports and Recreations
- Archery
- Table tennis
Transportation
- Valet parking
Accessibilty
- Wheelchair accessible
Business Facilities
- Meeting facilities
Nearby Facilities
- Gift shop
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Aston Puncak Hotel & Resort
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
Hotel check in time start from 15:00 - 23:59
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Aston Puncak Hotel & Resort | 215 |
Number of floors in Grand Aston Puncak Hotel & Resort | 9 |
Another facilities in Grand Aston Puncak Hotel & Resort | Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant |
Frequently asked questions about Grand Aston Puncak Hotel & Resort
What are available facilities at Grand Aston Puncak Hotel & Resort ?
There are top facilites at Grand Aston Puncak Hotel & Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Aston Puncak Hotel & Resort ?
The standard check-in time at Grand Aston Puncak Hotel & Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Aston Puncak Hotel & Resort provide breakfast?
Yes, Grand Aston Puncak Hotel & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Aston Puncak Hotel & Resort ?
Grand Aston Puncak Hotel & Resort has a 5.0-star rating.
How many floors does Grand Aston Puncak Hotel & Resort have?
Grand Aston Puncak Hotel & Resort has 9.
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More Reviews from Other Guests in Grand Aston Puncak Hotel & Resort
Overall Ratings & Reviews Grand Aston Puncak Hotel & Resort
Traveloka (1,213)
Other sources (6)
9.0
Exceptional
From 1,213 reviews
Provided by travellers on
Cleanliness
9.2
Room Comfort
9.0
Meal
9.0
Location
9.1
Service and Facilites
9.1
People often mention about Grand Aston Puncak Hotel & Resort
All
Staff Friendliness (181)
Ambiance (167)
Bedroom (162)
Hotel Area (157)
Taste (150)
Bathroom (146)
Variety (146)
Family Friendly (139)
Room Space (132)
Accessibility (125)
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Traveller Reviews Grand Aston Puncak Hotel & Resort
Number of reviews per page
20
40
Customer reviews
G
Guest
Staycation
10.0
/10
Reviewed 4 day(s) ago
Strategic location, delicious breakfast food, spacious rooms, large swimming pool & hot tub, beautiful view👍
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed our great location, delicious breakfast, spacious rooms, pool facilities including a heated pool, and stunning views. Your positive feedback motivates our team to continue providing the best service and memorable stays to all our guests. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
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P***i
9.6
/10
Reviewed 5 day(s) ago
The hotel is nice, clean, comfortable, and has a beautiful mountain view. The flower garden is also nice, clean, and well-maintained. The heated swimming pool is a favorite.
As for the food, it lacks seasoning. The Indonesian food isn't very varied, but it's tasty, just a little lacking in salt.
The bread and dessert section is complete, perhaps they could add some cake.
For the record: the spa staff are unfriendly. As soon as I walked in, I already had a bad look on my face. Even though I only asked a few questions, the answers were less than pleasant. I didn't want to continue looking at the price list.
Because the most important thing is the first interaction. If it's not pleasant and friendly from the start, I'm reluctant to continue.
I got free photos. The photo staff were very friendly, which made me interested in printing more, no matter the additional cost.
The important thing is that they are friendly, and we feel comfortable and interested in using their services.
Thank you, Aston Puncak. May you always be successful.
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I***m
10.0
/10
Reviewed 6 day(s) ago
Masya Allah, I want to go back again
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1 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings! We would like to extend our warmest wishes to you all. Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to know that you enjoyed your stay at the Grand Aston Poin Shack Hotel & Resort. We also appreciate that you enjoyed our comfortable atmosphere, excellent service, delicious food and our facilities. Should you have any further questions, please do not hesitate to contact our friendly staff who are always happy to help. We look forward to welcoming you and your family back to the Grand Aston Poin Shack Hotel & Resort again. Best regards, Andy Grindaldi Martinetta General Manager
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A***n
10.0
/10
Reviewed 1 week(s) ago
The hotel gave away so many vouchers so you don’t have to go somewhere else in Puncak. Super great for staycation
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your wonderful experience with us.
We are delighted to know that you enjoyed the vouchers and found them helpful during your staycation. It is our pleasure to provide added value and convenience so our guests can fully relax and enjoy their time with us without needing to go far.
Your kind words truly motivate our entire team to continue delivering memorable experiences. We look forward to welcoming you back for another pleasant stay soon.
Warmest regards,
Andi Grinaldi Mattinetta | General Manager
R***A
9.7
/10
Reviewed 1 week(s) ago
Everything is okay from the staff, room facilities, hotel facilities... However, the taste of the food needs to be improved or perhaps you can hire more qualified human resources in the restaurant, the taste is still inferior to other 5 star hotels.
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2 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings from Grand Aston Poinciak Hotel & Resort. Thank you for staying at the Grand Aston Poinciak Hotel & Resort and for sharing your valuable feedback. We are delighted that you were satisfied with our staff service, comfortable rooms and hotel facilities. We also appreciate your valuable feedback on the food in our restaurants. Your feedback is very important for us to continuously improve the quality of our food. We are conducting internal assessments and strengthening our chef team through regular training to raise our food standards and deliver the best dining experience that exceeds your expectations. We look forward to welcoming you back again and will continue to strive to develop even more outstanding dining experiences. Sincerely, Andy Grindaldi Martineta | General Manager
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Caesar F. L. F.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Best hotel in Puncak, the atmosphere is beautiful and makes you comfortable.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. Cesar, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience with us. Mr. Cesar, should you require any further assistance, please do not hesitate to contact our team. We are always happy to help and Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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V***a
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, clean and comfortable room
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello Khun Wa, Best regards from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire Grand Aston Puncak Hotel & Resort team is delighted that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, especially the comfort and convenience of Grand Aston Puncak Hotel & Resort’s services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andi Grindaldi Mattinetta | General Manager
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IN
Indah N. H.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Was a good experience, lovely ❤️
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Accommodation's Reply
07 Nov 2025
Hi Ms. Indah,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
Mr. Indah, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
N***a
10.0
/10
Reviewed 2 week(s) ago
It was a pleasant experience staying at the Grand Aston Hotel. 👍
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Accommodation's Reply
07 Nov 2025
Hi N***a,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
Will deff come back to stay 👌
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi G***t,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
W***i
8.5
/10
Reviewed 2 week(s) ago
Overall, it's okay. Thanks, Grand Aston Puncak Hotel.
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Accommodation's Reply
07 Nov 2025
Hi W***i,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
HC
Hery C. B. R.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, easy access, friendly staff, delicious food, beautiful view, my family loves it and is very happy to bring me here
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Accommodation's Reply
07 Nov 2025
Dear Mr. Heri, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience. Mr. Heri, should you require any further assistance, please do not hesitate to contact our team, who are always happy to help. Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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K***a
Leisure
8.5
/10
Reviewed 3 week(s) ago
Good service, comfortable and clean place
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi K***a,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
A***a
8.4
/10
Reviewed 3 week(s) ago
Anniversary request not met
Overpriced
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Accommodation's Reply
07 Nov 2025
Dear Ms. A*a, Warm regards, Grand Aston Puncak Hotel & Resort Thank you for taking the time to share your feedback regarding your stay. We apologize if your special request for your birthday celebration did not meet your expectations. Your feedback is highly appreciated and will be taken into consideration by our team to evaluate and improve our services in the future, to make every special moment of our guests even more perfect. We hope to have the opportunity to welcome you back and provide you with an even more meaningful stay experience in the future. Best regards, Andi Grindaldi Mattinetta General Manager
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AS
Apriyani S. L.
Staycation
9.3
/10
Reviewed 3 week(s) ago
Needs improvement in terms of taste and variety, not enough for a 5 star hotel
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Apriyani S. L., Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for taking the time to share your feedback regarding your stay. We are delighted to know that you enjoyed your stay with us and thank you for your suggestions regarding the taste and variety of our food. We sincerely appreciate your suggestions and our team will take them into consideration when evaluating and improving the quality of our food to provide an even more satisfying dining experience in the future. We sincerely hope to welcome you back again in the future for an even more memorable experience. Best regards, Andi Grinaldi Mattinetta General Manager
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HA
Hanifa A.
9.4
/10
Reviewed 3 week(s) ago
What a fun experience this holiday was, just right to celebrate my son's birthday... thank you Grand Aston birthday cake...
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Accommodation's Reply
07 Nov 2025
Dear Ms. Hanifa, Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire team at Grand Aston Puncak Hotel & Resort is delighted to hear that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, particularly with the comfort of our services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Best regards, Andi Grindaldi Mattinetta | General Manager
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hb
hirwan b.
Staycation
9.1
/10
Reviewed 3 week(s) ago
The hotel staff was very helpful when I went out for dinner, and when I returned to the hotel the parking lot was full, so they helped me with valet parking.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi Mr. Hirwan,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
Mr. Hirwan, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
R***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
The hotel's high location keeps the temperature quite cool at night, perfect for those of us who wanted a luxury hotel getaway but far from the city. For those of us with small children, there are plenty of activities to choose from, including a playground, a heated swimming pool, and even feeding the rabbits. The hotel grounds are expansive, yet the grass and plants are well-maintained. This hotel is perfect for families, especially seniors, or those vacationing with children.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi R***i,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
The coolest vacation is when you go to Puncak.
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Accommodation's Reply
07 Nov 2025
Hi G***t,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
E***o
Leisure
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly. The overall service was good. The only downside was the poor soundproofing, but that wasn't the hotel's fault; it just happened to be a noisy foreign visitor who slammed the door. The restaurant was also well-stocked and the food was delicious. I'd definitely stay here again in the future.
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Accommodation's Reply
07 Nov 2025
Hi E***o,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
Number of reviews per page
20
40
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Overall Ratings & Reviews Grand Aston Puncak Hotel & Resort
Traveloka (1,213)
Other sources (6)
9.0
Exceptional
From 1,213 reviews
Provided by travellers on
Cleanliness
9.2
Room Comfort
9.0
Meal
9.0
Location
9.1
Service and Facilites
9.1
People often mention about Grand Aston Puncak Hotel & Resort
All
Staff Friendliness (181)
Ambiance (167)
Bedroom (162)
Hotel Area (157)
Taste (150)
Bathroom (146)
Variety (146)
Family Friendly (139)
Room Space (132)
Accessibility (125)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Grand Aston Puncak Hotel & Resort
Number of reviews per page
20
40
Customer reviews
G
Guest
Staycation
10.0
/10
Reviewed 4 day(s) ago
Strategic location, delicious breakfast food, spacious rooms, large swimming pool & hot tub, beautiful view👍
See original
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed our great location, delicious breakfast, spacious rooms, pool facilities including a heated pool, and stunning views. Your positive feedback motivates our team to continue providing the best service and memorable stays to all our guests. We look forward to welcoming you back again soon. Best regards, Andi Grindaldi Mattinetta | General Manager
See original
P***i
9.6
/10
Reviewed 5 day(s) ago
The hotel is nice, clean, comfortable, and has a beautiful mountain view. The flower garden is also nice, clean, and well-maintained. The heated swimming pool is a favorite.
As for the food, it lacks seasoning. The Indonesian food isn't very varied, but it's tasty, just a little lacking in salt.
The bread and dessert section is complete, perhaps they could add some cake.
For the record: the spa staff are unfriendly. As soon as I walked in, I already had a bad look on my face. Even though I only asked a few questions, the answers were less than pleasant. I didn't want to continue looking at the price list.
Because the most important thing is the first interaction. If it's not pleasant and friendly from the start, I'm reluctant to continue.
I got free photos. The photo staff were very friendly, which made me interested in printing more, no matter the additional cost.
The important thing is that they are friendly, and we feel comfortable and interested in using their services.
Thank you, Aston Puncak. May you always be successful.
Read More
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I***m
10.0
/10
Reviewed 6 day(s) ago
Masya Allah, I want to go back again
See original
1 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings! We would like to extend our warmest wishes to you all. Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to know that you enjoyed your stay at the Grand Aston Poin Shack Hotel & Resort. We also appreciate that you enjoyed our comfortable atmosphere, excellent service, delicious food and our facilities. Should you have any further questions, please do not hesitate to contact our friendly staff who are always happy to help. We look forward to welcoming you and your family back to the Grand Aston Poin Shack Hotel & Resort again. Best regards, Andy Grindaldi Martinetta General Manager
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A***n
10.0
/10
Reviewed 1 week(s) ago
The hotel gave away so many vouchers so you don’t have to go somewhere else in Puncak. Super great for staycation
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your wonderful experience with us.
We are delighted to know that you enjoyed the vouchers and found them helpful during your staycation. It is our pleasure to provide added value and convenience so our guests can fully relax and enjoy their time with us without needing to go far.
Your kind words truly motivate our entire team to continue delivering memorable experiences. We look forward to welcoming you back for another pleasant stay soon.
Warmest regards,
Andi Grinaldi Mattinetta | General Manager
R***A
9.7
/10
Reviewed 1 week(s) ago
Everything is okay from the staff, room facilities, hotel facilities... However, the taste of the food needs to be improved or perhaps you can hire more qualified human resources in the restaurant, the taste is still inferior to other 5 star hotels.
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2 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Greetings from Grand Aston Poinciak Hotel & Resort. Thank you for staying at the Grand Aston Poinciak Hotel & Resort and for sharing your valuable feedback. We are delighted that you were satisfied with our staff service, comfortable rooms and hotel facilities. We also appreciate your valuable feedback on the food in our restaurants. Your feedback is very important for us to continuously improve the quality of our food. We are conducting internal assessments and strengthening our chef team through regular training to raise our food standards and deliver the best dining experience that exceeds your expectations. We look forward to welcoming you back again and will continue to strive to develop even more outstanding dining experiences. Sincerely, Andy Grindaldi Martineta | General Manager
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Caesar F. L. F.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Best hotel in Puncak, the atmosphere is beautiful and makes you comfortable.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. Cesar, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience with us. Mr. Cesar, should you require any further assistance, please do not hesitate to contact our team. We are always happy to help and Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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V***a
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, clean and comfortable room
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello Khun Wa, Best regards from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire Grand Aston Puncak Hotel & Resort team is delighted that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, especially the comfort and convenience of Grand Aston Puncak Hotel & Resort’s services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andi Grindaldi Mattinetta | General Manager
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IN
Indah N. H.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Was a good experience, lovely ❤️
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Accommodation's Reply
07 Nov 2025
Hi Ms. Indah,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
Mr. Indah, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
N***a
10.0
/10
Reviewed 2 week(s) ago
It was a pleasant experience staying at the Grand Aston Hotel. 👍
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Accommodation's Reply
07 Nov 2025
Hi N***a,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
Will deff come back to stay 👌
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi G***t,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
W***i
8.5
/10
Reviewed 2 week(s) ago
Overall, it's okay. Thanks, Grand Aston Puncak Hotel.
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Accommodation's Reply
07 Nov 2025
Hi W***i,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
HC
Hery C. B. R.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, easy access, friendly staff, delicious food, beautiful view, my family loves it and is very happy to bring me here
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Accommodation's Reply
07 Nov 2025
Dear Mr. Heri, Best regards from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your accommodation of choice and for taking the time to share your stay review. The entire Grand Aston Puncak team is delighted that you had a wonderful experience. Mr. Heri, should you require any further assistance, please do not hesitate to contact our team, who are always happy to help. Grand Aston Puncak looks forward to welcoming you and your family back again. Best regards, Andi Grindaldi Mattinetta | General Manager
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K***a
Leisure
8.5
/10
Reviewed 3 week(s) ago
Good service, comfortable and clean place
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi K***a,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
A***a
8.4
/10
Reviewed 3 week(s) ago
Anniversary request not met
Overpriced
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Accommodation's Reply
07 Nov 2025
Dear Ms. A*a, Warm regards, Grand Aston Puncak Hotel & Resort Thank you for taking the time to share your feedback regarding your stay. We apologize if your special request for your birthday celebration did not meet your expectations. Your feedback is highly appreciated and will be taken into consideration by our team to evaluate and improve our services in the future, to make every special moment of our guests even more perfect. We hope to have the opportunity to welcome you back and provide you with an even more meaningful stay experience in the future. Best regards, Andi Grindaldi Mattinetta General Manager
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AS
Apriyani S. L.
Staycation
9.3
/10
Reviewed 3 week(s) ago
Needs improvement in terms of taste and variety, not enough for a 5 star hotel
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2 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Apriyani S. L., Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for taking the time to share your feedback regarding your stay. We are delighted to know that you enjoyed your stay with us and thank you for your suggestions regarding the taste and variety of our food. We sincerely appreciate your suggestions and our team will take them into consideration when evaluating and improving the quality of our food to provide an even more satisfying dining experience in the future. We sincerely hope to welcome you back again in the future for an even more memorable experience. Best regards, Andi Grinaldi Mattinetta General Manager
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HA
Hanifa A.
9.4
/10
Reviewed 3 week(s) ago
What a fun experience this holiday was, just right to celebrate my son's birthday... thank you Grand Aston birthday cake...
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Accommodation's Reply
07 Nov 2025
Dear Ms. Hanifa, Warmest regards, Grand Aston Puncak Hotel & Resort Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire team at Grand Aston Puncak Hotel & Resort is delighted to hear that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, particularly with the comfort of our services, food, and facilities. Should you require any further assistance, please do not hesitate to contact our team. We are always happy to assist, and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Best regards, Andi Grindaldi Mattinetta | General Manager
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hb
hirwan b.
Staycation
9.1
/10
Reviewed 3 week(s) ago
The hotel staff was very helpful when I went out for dinner, and when I returned to the hotel the parking lot was full, so they helped me with valet parking.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi Mr. Hirwan,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
Mr. Hirwan, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
R***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
The hotel's high location keeps the temperature quite cool at night, perfect for those of us who wanted a luxury hotel getaway but far from the city. For those of us with small children, there are plenty of activities to choose from, including a playground, a heated swimming pool, and even feeding the rabbits. The hotel grounds are expansive, yet the grass and plants are well-maintained. This hotel is perfect for families, especially seniors, or those vacationing with children.
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi R***i,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
The coolest vacation is when you go to Puncak.
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Accommodation's Reply
07 Nov 2025
Hi G***t,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
E***o
Leisure
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly. The overall service was good. The only downside was the poor soundproofing, but that wasn't the hotel's fault; it just happened to be a noisy foreign visitor who slammed the door. The restaurant was also well-stocked and the food was delicious. I'd definitely stay here again in the future.
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Accommodation's Reply
07 Nov 2025
Hi E***o,
Warmest Greetings from Grand Aston Puncak Hotel & Resort,
Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort.
It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us.
For further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area.
Warmest Regards,
Andi Grinaldi Mattinetta | General Manager
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