Grand Mercure Yogyakarta Adi Sucipto

Staying at Mercure for the umpteenth time, the standard is definitely... Great.

It's fun, all the service is friendly and the gym is good.

The location of the Sayang Hotel is strategic, on the main road, making it easy to access both the airport and the train station.

The hotel staff was very friendly during the check-in process.

When checking in, the repressionist was rude, there was no smile, he served me while playing with his cellphone, asked for an extra bed and was answered that he couldn't confirm it, after complaining to Traveloka, I wanted to cancel from a 4-day stay to 1 day that I couldn't, finally I was given an extra bed with a total of 2 million, the most irritating thing was that there was an item from Plaza Ambarukmo that my wife wanted to pick up but the repressionist said there wasn't any, when I picked it up the item was there, when I asked why it wasn't there, he answered blah blah, I was disappointed staying here.

The room was comfortable, but because it coincided with an activity in the Adi Laksono area, all the hotels were full. We only got 2 days, and wanted to book again, but they were all full. So we looked for another hotel.

Nice room, friendly staff. Room atmosphere is also comfortable.

The hotel is very comfortable.

Hopefully the service will improve and you will be more comfortable when staying at the Grand Mercure Yogyakarta.

Friendliness of hotel staff and convenience of location

- The staff is very friendly in serving guests. - Cleanliness is excellent.

Breakfast is delicious, the room is clean and comfortable

Stayed here for 4 days 3 nights, booked 3 rooms. Got upgraded to a bigger room on the top floor. Unfortunately had to move rooms 2x because the first room smelled of cigarette smoke (even though I booked a non-smoking room), the second room had a lot of damage, the refrigerator had spots like mold. The first day of staying at this hotel was disappointing, but after the 2nd and 3rd days it became quite enjoyable after walking around Yogyakarta with my family. What I like about this hotel: affordable price, not far from the city center, got a bigger room, friendly staff (very helpful when moving rooms and when there were complaints). There is a staff at the restaurant named Devita who is very friendly.

The food is quite varied, but in the egg corner there are no sausage displays like other starred hotels. So when you want to ask for sausage, you have to ask the egg corner officer, and they always say "wait a minute, sir". So I'm lazy to ask again. It's like begging just for sausage. Too bad just because of sausage every time you have breakfast you have to ask for sausage again.

I checked in early and the room was ready 👌👌👌

The service was excellent. The cleanliness of the hotel was very pleasant.

There is a swimming pool for children and adults, comfortable enough to enjoy with family.

I stayed 2 nights on the weekend, the Check In process was quite fast and easy. The room condition was clean and tidy, although the interior such as the chairs were quite Old Fashioned but it did not reduce the comfort of my rest. The Housekeeping staff was also very helpful, my request to change the sheets, bedcover the next day was fulfilled well. In the room the facilities are quite complete: cool box, hair dryer, Tea Set and also provided Ice Bucket. The location of the hotel is quite strategic, not far from the famous RM Ayam Goreng Tojoyo 3, also several Malls such as Ambarukmo Plaza, Lippo. Some suggestions from me: the aroma in the elevator could be chosen to be fresher, when I and other guests entered the elevator we commented on the same aroma of Spa-style spices that were too sharp. Last but not least the Security Officer was very helpful in helping with my luggage. Thank you.

The bedroom is not soundproof, sometimes rest is disturbed by the activities of other guests. The room decoration is not attractive/not aesthetic. The water heater smells so that coffee and tea also smell of plastic.

Great hotel, nice ambiance, spacious room.