Strategic location, yesterday's room was a bit dark and a bit stuffy, but the service was good.

It was very pleasant, the atmosphere was calm.

The Grand Mercure is strategically located, close to several dining options. The ambiance is relaxed and soundproof, despite being located on a major road. The staff is friendly and helpful.

Comfortable, only the parking access is small.

Not bad, the staff is friendly, but the room with the balcony doesn't work, the balcony can't be used for drinking tea etc.

Close to malls and city views

Comfortable place... Near the market and Malioboro, also accessible by motorbike taxi. Clean swimming pool. Varied food.

Comfortable place... Near the market and Malioboro, also accessible by motorized rickshaw. Clean swimming pool... Varied food.

The place is comfortable and clean, with top-notch facilities. Ample parking and easy access.

Excellent💯👍👏.... .........................

Comfortable place, strategic location, good service

Besides the staff being friendly and kind, the food is delicious, the hotel smells good, is nice, and is comfortable.

The reception staff was very kind, we were helped with early check-in. We were supposed to be able to check-in at 2 pm, but we were able to check-in and rest at 10 am.

This is my second stay at a Mercure. I booked two rooms, and one was upgraded. Thank you. The hotel is strategically located, with a wide selection of food. However, upon check-in, I wasn't informed that parking in the lobby was only permitted for Accor members. I only learned this from security on the second day of my stay. I arrived late at night, and the security guard directed me to valet parking. The next morning, I asked for help getting my car to move my luggage. After I finished, I wanted to park in the lobby. There was a vacant parking lot, but the attendant wouldn't let me park there, saying I had to reserve a spot. I parked in the basement, which is not very spacious because it's shared between Mercure and Ibis. Parking in the lobby should be on a first-come, first-served basis, and if you have to reserve a room, it's best to inform me at check-in to avoid any misunderstandings. On my last day of my stay, there was hair in the steamed cake at breakfast, which was quite disturbing. I reported it to the staff, who gave me a new one. However, since I was already full, I took the steamed cake to my room. However, the front desk staff told me that I couldn't bring buffet food into the room. I was aware of the rules, but out of respect for the staff who replaced the steamed cake, and since I was already full, I decided to take it to my room to avoid wasting it. The previous day, another guest had brought rice on a plate and a drink in a glass to the room, and they allowed it. I knew this because they happened to be staying on the same floor as me, but the staff remained silent and didn't reprimand me. Are there special guests that distinguish between what is allowed and what is not?

The kimono in the room smells, the bathroom smells, the room is full of dust.

Very pleasant and the service was excellent. Recommended hotel👍

The CI and CO process was easy and didn't take long. All the hotel staff were friendly, the lobby and surrounding area smelled nice, and the Wi-Fi was fast. The food was varied. Thank you.

Overall it's ok, but the view from our room was not of the city or pool, etc., but indoor, like an aisle. Also, we waited too long for the lift.

The hotel is great, thank you Kak Ayi and the team for the free room upgrade.

Gym with all life fitness equipment, very nice, big swimming pool