Great Diponegoro Hotel Surabaya

Hotels
Preferred Partner
8.6
/10
Very Good
4,470 reviews

What Guests Say About Their Stay

Bedroom (225)
Distance To City Center (215)
Staff Friendliness (207)
Ambiance (207)
M***d
9.4
/ 10
One of the best in its class for a fair reasonable price. Very nice staff, excellent cleanliness, very strategic location! I'm sure I'd book a room when I'm back to Surabaya.
Ni Putu D. K. M.
10.0
/ 10
Great experience. Very cozy and beautiful place. It seems each room is crafted meticulously by the interior designer of the hotel. Really affordable price for such a delightful experience.
Septi R.
9.7
/ 10
Senang di tengah kota Surabaya bisa dapat hotel dengan harga murah, tetapi kamarnya bersih, bagus, dan wangi. Semua karyawan juga ramah, sarapannya lumayan enak dan bervariasi. Di sekitar hotel juga banyak penjual makanan dan dekat dengan minimarket.
R***a
9.4
/ 10
Great to stay here. This is the fourth time staying at this hotel. I appreciated the very comfy room and bed. I would recommend this hotel to others. All staff is very welcome. Thank you 🙂.
U***m
10.0
/ 10
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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In the Area
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Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Location Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. The hotel is located only 2.68 km away from Wonokromo Station. Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km. About Great Diponegoro Hotel Surabaya Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements. This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya. From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need. Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday. If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home. Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests. With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.
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What's around Great Diponegoro Hotel Surabaya

Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Great Diponegoro Hotel Surabaya
Exterior 2 Great Diponegoro Hotel Surabaya

Discover More About Great Diponegoro Hotel Surabaya

Location


Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.

The hotel is located only 2.68 km away from Wonokromo Station.

Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km.

About Great Diponegoro Hotel Surabaya

Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya.

From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.

All facilities in Great Diponegoro Hotel Surabaya

Bar, Cafe and Lounge Great Diponegoro Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Great Diponegoro Hotel Surabaya
Functional Hall
Common Space Great Diponegoro Hotel Surabaya
Common Space
Lobby Great Diponegoro Hotel Surabaya
Lobby
Accommodation Services Great Diponegoro Hotel Surabaya
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Early bird breakfast
  • Fullboard with drinks
  • Hot breakfast
  • Show cooking restaurant

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Massage

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Great Diponegoro Hotel Surabaya

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

We inform you that during the Pandemic period, Great Diponegoro Hotel Surabaya will implement an In Room Breakfast system (breakfast will be delivered directly to each room).
For customers who stays more than 3 days is strictly required to provide rapid tesf certificate upon check in.
Hotel not accept guest who stays for self isolation purpose.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Great Diponegoro Hotel Surabaya
90
Number of floors in Great Diponegoro Hotel Surabaya
12
Another facilities in Great Diponegoro Hotel Surabaya
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked questions about Great Diponegoro Hotel Surabaya

What are available facilities at Great Diponegoro Hotel Surabaya?
There are top facilites at Great Diponegoro Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Great Diponegoro Hotel Surabaya?
The standard check-in time at Great Diponegoro Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Great Diponegoro Hotel Surabaya provide breakfast?
Yes, Great Diponegoro Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Great Diponegoro Hotel Surabaya?
Great Diponegoro Hotel Surabaya has a 3.0-star rating.
How many floors does Great Diponegoro Hotel Surabaya have?
Great Diponegoro Hotel Surabaya has 12.
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More Reviews from Other Guests in Great Diponegoro Hotel Surabaya

8.7
Very Good
From 4,469 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (171)
Ambiance (157)
Distance to City Center (156)
Staff Friendliness (155)
Bathroom (151)
Accessibility (134)
Room Space (134)
Hotel Area (121)
Surroundings (112)
Family Friendly (96)
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Traveller Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
debby n. k. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
For resting, the rooms are very comfortable and there are windows in each room.
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Anastasia s. d. y.
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10.0
/10
Reviewed 6 day(s) ago
I didn't expect the room to be so spacious for the price and comfortable for a night's stay. It was clean, the staff was friendly, and the restaurant food was delicious. I'd definitely come back here again.
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Accommodation's Reply
01 Dec 2025
Dear Anastasia s. D. Y., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are so glad you shared your experience on our hotel review page. We look forward to welcoming you back again. Thank you and have a great day. Best regards, Management
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L***e
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5.8
/10
Reviewed 2 week(s) ago
My score (3/10) The room was quite clean. However, the towels seemed to need replacing, as they were unsuitable for use, especially for hotel guests. The sheets were yellowing; either they hadn't been changed or they were old. Breakfast wasn't varied, and it tasted awful. I only liked eggs and toast. Asking for help from the front desk staff didn't help; they just tossed it to another department. At 6:00 AM, I received a call from the front desk to my room, asking if I'd used the hair dryer I'd borrowed. It was annoying and rude. The hair dryer was obviously used during my stay, so why would they ask me that?
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Accommodation's Reply
25 Nov 2025
Dear Mr. L*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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W***a
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
The staff is friendly, the rooms are spacious, and the access is easy.
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Accommodation's Reply
25 Nov 2025
Dear Mr. W*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are glad you shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Dwitya S. W.
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Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Parking was a bit uncomfortable. There was a security guard who helped me park, but he didn't know the right and left sides, which made it confusing to follow the instructions.
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Accommodation's Reply
25 Nov 2025
Dear Mr. Dwitya S. W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We sincerely hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Angga R.
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9.6
/10
Reviewed 2 week(s) ago
Very satisfying... Clean hotel and fast service.
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Ms. Angka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall, it's good, but the elevator button to the 12th floor restaurant is locked before 6 a.m. It seems like they don't want to disturb us when we go to the restaurant. It should just be opened like before.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are glad you shared your experience on our hotel review page. We apologize for the inconvenience caused and for not being able to meet your expectations. If you could please clarify regarding the elevator access to the 12th floor (Level Up Sky Lounge), our operating hours will be automatically adjusted for our internal safety reasons. We have forwarded your review to the relevant department for internal evaluation so that we can provide you with better services in the future. We look forward to welcoming you back again. Thank you and have a great day. Best regards, The Management
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Diana K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
As for the experience of staying at the hotel, after all everything was good and nice.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Diana K.S., Thank you for choosing to stay at Grand D'Bonegoro Surabaya during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your valuable experience on our hotel review page. We look forward to welcoming you back again soon. Thank you for using our services and have a great day! Thank you! Hotel Management
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F***l
icon-Business
Business
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8.4
/10
Reviewed 3 week(s) ago
The sheets were very dull, no longer white, and had lots of stains. The towels, especially, were completely gray, lacking any soft fluff, making them unsuitable for use.
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Accommodation's Reply
15 Nov 2025
Dear F*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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U***m
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Business
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10.0
/10
Reviewed 4 week(s) ago
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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Accommodation's Reply
15 Nov 2025
Dear Madam/Madam, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Staff hotel kind and humble. The rooms are tidy and comfortable. Overall nice!
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Accommodation's Reply
06 Nov 2025
Dear Mr. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Caesaria N. L. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is strategic, yesterday I got a corner room with a view directly to the city center, it was really good
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Accommodation's Reply
03 Nov 2025
Dear Ms. Caesaria N.L.K. First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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s***a
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9.7
/10
Reviewed 5 week(s) ago
The best is that the food has more variety and the taste is still quite poor.
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Accommodation's Reply
03 Nov 2025
Dear Mr. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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K***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The facilities and place are very good
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Accommodation's Reply
03 Nov 2025
Dear Mr. Ken, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***t
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8.5
/10
Reviewed 8 week(s) ago
The service and comfort of the room are quite satisfactory, only the bathroom facilities need more attention.
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Accommodation's Reply
20 Oct 2025
Dear Mr. D*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
I've stayed here twice in Surabaya because it provides comfort, even though it's a simple hotel, but it's very memorable for me and my family. I'll definitely stay here again, especially since room 717 was very comfortable. Thank you for providing clean and comfortable facilities.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. F*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Agus I.
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10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and the atmosphere is beautiful too.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Happy L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
The 2 PM check-in time is too rigid. Hospitality should be more flexible. If the room is ready at 1:30, it should be processed, at least the registration process first, then just hand over the key at 2 PM. In reality, at 2 PM, people are still looking for a room. Remember, the hotel lobby is not large. Seating is also limited. This is my third stay here. Previously, this hotel was highly recommended. That's why I chose this hotel again. It turned out to be a disappointment. Especially the FO lady who was in charge on Sunday at 1 PM, she was very stiff and unfriendly and didn't wear a name tag, so I didn't know her name.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Happy L., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Erwan H.
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10.0
/10
Reviewed 8 week(s) ago
It's great, you won't regret staying here.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Erwan H., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 8 week(s) ago
This hotel is very friendly and what I like most is the water dispenser.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Number of reviews per page
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Bedroom 4 Great Diponegoro Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 4,469 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (171)
Ambiance (157)
Distance to City Center (156)
Staff Friendliness (155)
Bathroom (151)
Accessibility (134)
Room Space (134)
Hotel Area (121)
Surroundings (112)
Family Friendly (96)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
debby n. k. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
For resting, the rooms are very comfortable and there are windows in each room.
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Anastasia s. d. y.
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Transit
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10.0
/10
Reviewed 6 day(s) ago
I didn't expect the room to be so spacious for the price and comfortable for a night's stay. It was clean, the staff was friendly, and the restaurant food was delicious. I'd definitely come back here again.
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Accommodation's Reply
01 Dec 2025
Dear Anastasia s. D. Y., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are so glad you shared your experience on our hotel review page. We look forward to welcoming you back again. Thank you and have a great day. Best regards, Management
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L***e
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
My score (3/10) The room was quite clean. However, the towels seemed to need replacing, as they were unsuitable for use, especially for hotel guests. The sheets were yellowing; either they hadn't been changed or they were old. Breakfast wasn't varied, and it tasted awful. I only liked eggs and toast. Asking for help from the front desk staff didn't help; they just tossed it to another department. At 6:00 AM, I received a call from the front desk to my room, asking if I'd used the hair dryer I'd borrowed. It was annoying and rude. The hair dryer was obviously used during my stay, so why would they ask me that?
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Accommodation's Reply
25 Nov 2025
Dear Mr. L*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is friendly, the rooms are spacious, and the access is easy.
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Accommodation's Reply
25 Nov 2025
Dear Mr. W*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are glad you shared your experience on our hotel review page. We hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Dwitya S. W.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Parking was a bit uncomfortable. There was a security guard who helped me park, but he didn't know the right and left sides, which made it confusing to follow the instructions.
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Accommodation's Reply
25 Nov 2025
Dear Mr. Dwitya S. W., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We sincerely hope to welcome you back again. Thank you and have a great day. Best regards, Management
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Angga R.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Very satisfying... Clean hotel and fast service.
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Accommodation's Reply
25 Nov 2025
Dear Ms. Angka R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall, it's good, but the elevator button to the 12th floor restaurant is locked before 6 a.m. It seems like they don't want to disturb us when we go to the restaurant. It should just be opened like before.
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Accommodation's Reply
15 Nov 2025
Dear A*u, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are glad you shared your experience on our hotel review page. We apologize for the inconvenience caused and for not being able to meet your expectations. If you could please clarify regarding the elevator access to the 12th floor (Level Up Sky Lounge), our operating hours will be automatically adjusted for our internal safety reasons. We have forwarded your review to the relevant department for internal evaluation so that we can provide you with better services in the future. We look forward to welcoming you back again. Thank you and have a great day. Best regards, The Management
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Diana K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
As for the experience of staying at the hotel, after all everything was good and nice.
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Accommodation's Reply
15 Nov 2025
Dear Diana K.S., Thank you for choosing to stay at Grand D'Bonegoro Surabaya during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your valuable experience on our hotel review page. We look forward to welcoming you back again soon. Thank you for using our services and have a great day! Thank you! Hotel Management
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F***l
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The sheets were very dull, no longer white, and had lots of stains. The towels, especially, were completely gray, lacking any soft fluff, making them unsuitable for use.
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Accommodation's Reply
15 Nov 2025
Dear F*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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U***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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Accommodation's Reply
15 Nov 2025
Dear Madam/Madam, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We appreciate you sharing your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Staff hotel kind and humble. The rooms are tidy and comfortable. Overall nice!
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Accommodation's Reply
06 Nov 2025
Dear Mr. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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Caesaria N. L. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is strategic, yesterday I got a corner room with a view directly to the city center, it was really good
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Accommodation's Reply
03 Nov 2025
Dear Ms. Caesaria N.L.K. First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are very glad that you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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s***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The best is that the food has more variety and the taste is still quite poor.
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Accommodation's Reply
03 Nov 2025
Dear Mr. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad that you shared your experience on our hotel review page. We apologize for the inconvenience caused and that our hotel could not meet your expectations. We have forwarded your review to the relevant department for internal evaluation to improve our services in the future. We do hope to have the opportunity to welcome you back again soon. Thank you and have a great day. Best regards, Management
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K***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The facilities and place are very good
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Accommodation's Reply
03 Nov 2025
Dear Mr. Ken, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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D***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The service and comfort of the room are quite satisfactory, only the bathroom facilities need more attention.
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Accommodation's Reply
20 Oct 2025
Dear Mr. D*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write us a review. We are glad you shared your experience on our hotel review page. We hope to welcome you back again in the future. Thank you and have a great day. Best regards, Management
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
I've stayed here twice in Surabaya because it provides comfort, even though it's a simple hotel, but it's very memorable for me and my family. I'll definitely stay here again, especially since room 717 was very comfortable. Thank you for providing clean and comfortable facilities.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. F*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and the atmosphere is beautiful too.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Happy L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
The 2 PM check-in time is too rigid. Hospitality should be more flexible. If the room is ready at 1:30, it should be processed, at least the registration process first, then just hand over the key at 2 PM. In reality, at 2 PM, people are still looking for a room. Remember, the hotel lobby is not large. Seating is also limited. This is my third stay here. Previously, this hotel was highly recommended. That's why I chose this hotel again. It turned out to be a disappointment. Especially the FO lady who was in charge on Sunday at 1 PM, she was very stiff and unfriendly and didn't wear a name tag, so I didn't know her name.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Happy L., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Erwan H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's great, you won't regret staying here.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Erwan H., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
This hotel is very friendly and what I like most is the water dispenser.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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