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Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Hotels
Preferred Partner Plus
8.4
/10
Very Good
11,162 reviews
What Guests Say About Their Stay
Staff Friendliness (201)
Bedroom (193)
Room Space (175)
Accessibility (171)
TAN Y. H.
10.0
/ 10
Ciputra Hotel still the best choice when I travel to Jakarta. Food is good, room spacious, workers and front desk lady and men are nice, polite, helpfull. Nothing to complaint. Thumbs up. ⭐⭐⭐⭐⭐ for you.
TAN Y. H.
10.0
/ 10
Ciputra Hotel still the best choice when I travel to Jakarta. Food is good. Room spacious. Workers and front desk lady and men are nice, polite, helpful. Nothing to complaint. Thumbs up. ⭐⭐⭐⭐⭐ for you.
TAN Y. H.
10.0
/ 10
Ciputra Hotel still the best choice when I travel to Jakarta. Food is good. Room spacious. Workers and front desk lady and men are nice, polite, and helpful. Nothing to complaint. Thumbs up. ⭐⭐⭐⭐⭐ for you.
Riandhika R. F.
10.0
/ 10
Have a nice experience staying here. Love the pool. The food's great with many choices. A convenient access to Ciputra Mall is a great privilege.
Febrina R. B.
9.7
/ 10
My favorite place, because of the strategic location, to the airport, to the office center, shopping center, access to the toll gate is close. The service starts from the security guard greeting at the entrance, front office, room boy, restaurant staff and all staff are friendly and respond quickly.
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In the Area
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Jalan Letnan Jendral S.Parman, Grogol, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Hotel Ciputra Jakarta managed by Swiss-Belhotel International
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Jalan Letnan Jendral S.Parman, Grogol, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470
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Discover More About Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Hotel Ciputra Jakarta managed by Swiss-Belhotel International is a top choice for travellers seeking comfort and convenience in the bustling city of Jakarta. Located in the heart of the city, this hotel offers a blend of modern amenities and warm hospitality, making it an ideal spot for both business and leisure travellers.
Room types available at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Guests can choose from a variety of room types to suit their needs. The hotel offers Deluxe Rooms, Executive Rooms, and Suites, each designed with comfort in mind. Deluxe Rooms provide a cosy retreat with essential amenities, while Executive Rooms offer additional space and perks for business travellers. For those seeking luxury, the Suites provide a separate living area and enhanced services. All rooms are equipped with modern facilities such as free Wi-Fi, flat-screen TVs, and minibars, ensuring a comfortable stay.How to get to Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Reaching the hotel is easy, whether you're coming from Soekarno-Hatta International Airport or other parts of Jakarta. The hotel is conveniently located near major roads and public transport options. Taxis and ride-sharing services are readily available, and the hotel is also accessible via the TransJakarta bus network. For those driving, ample parking is provided on-site.Facilities and services at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
The hotel boasts a range of facilities to enhance your stay. Guests can enjoy a refreshing dip in the outdoor swimming pool or work out in the fully equipped fitness centre. Business travellers will appreciate the meeting rooms and business centre, while families can take advantage of the children's play area. The hotel also offers 24-hour room service, laundry services, and a concierge desk to assist with travel arrangements.Food and drink available at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
While the hotel offers a delightful dining experience at its on-site restaurant, guests can also explore nearby culinary options. The restaurant serves a variety of international and local dishes, catering to diverse tastes. For those looking to venture out, the surrounding area is home to numerous cafes and eateries, offering everything from traditional Indonesian fare to international cuisine.Accessibility features at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
The hotel is committed to providing a comfortable stay for all guests, including those with accessibility needs. Accessible rooms are available, featuring wider doorways and grab bars in the bathrooms. Public areas of the hotel are designed to be wheelchair-friendly, with ramps and elevators ensuring easy access. The staff is trained to assist guests with special requirements, ensuring a hassle-free experience.Pet and service animal policy at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Pets are not allowed at the hotel, but service animals are welcome. Guests travelling with service animals are encouraged to inform the hotel in advance to ensure a smooth check-in process and a comfortable stay. Ready to experience the vibrant city of Jakarta? Book your stay at Hotel Ciputra Jakarta managed by Swiss-Belhotel International through Traveloka for a seamless booking experience. For those planning a trip to Bali, explore other hotel options by visiting this link. If you're looking to book flights, head over to this link for great deals.All facilities in Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Continental breakfast
- Dining area
- Early bird breakfast
- Hot breakfast
- Poolside bar
- Snacks
- Vegetarian meal
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Porter
- Wedding service
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Business centre
General
- AC
- Ballroom
- Non-smoking room
- Swimming pool
- Smoking area
Connectivity
- INTERNATIONAL_CALL
- Free WiFi
Family-friendly Facilities
- Children pool
Transportation
- Secure parking
Sports and Recreations
- Fitness center
Kids and Pets
- CRIBS
Things to Do
- Massage
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ciputra Jakarta managed by Swiss-Belhotel International | 336 |
Number of floors in Hotel Ciputra Jakarta managed by Swiss-Belhotel International | 17 |
Another facilities in Hotel Ciputra Jakarta managed by Swiss-Belhotel International | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked questions about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
What are available facilities at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
There are top facilites at Hotel Ciputra Jakarta managed by Swiss-Belhotel International such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
The standard check-in time at Hotel Ciputra Jakarta managed by Swiss-Belhotel International is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Ciputra Jakarta managed by Swiss-Belhotel International provide breakfast?
Yes, Hotel Ciputra Jakarta managed by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Hotel Ciputra Jakarta managed by Swiss-Belhotel International has a 4.0-star rating.
How many floors does Hotel Ciputra Jakarta managed by Swiss-Belhotel International have?
Hotel Ciputra Jakarta managed by Swiss-Belhotel International has 17.
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More Reviews from Other Guests in Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Overall Ratings & Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Traveloka (10,340)
Other sources (822)
8.5
Very Good
From 10,340 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.8
Service and Facilites
8.6
People often mention about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
All
Staff Friendliness (167)
Bedroom (163)
Ambiance (153)
Accessibility (149)
Hotel Area (147)
Room Space (143)
Bathroom (134)
Distance to City Center (131)
Surroundings (130)
Family Friendly (123)
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Traveller Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
L***y
Transit
9.4
/10
Reviewed 19 hour(s) ago
Ok and clean room... Not noisy.
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive review of our hotel. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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Y***a
Transit
9.1
/10
Reviewed 5 day(s) ago
Never disappointed staying here, the price is affordable, the facilities are excellent, but the staff on duty at night between 9 and 10 PM may not be very numerous, as I called twice but no one answered. But I will definitely stay here again in the future, and hopefully it will be even better.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive review of our hotel. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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E***y
Business
9.4
/10
Reviewed 7 day(s) ago
This is my second stay here, during an event at Centra Park. The receptionist is always friendly, the hotel environment is clean and comfortable, and the bedrooms are large and clean.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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M***d
Staycation
10.0
/10
Reviewed 1 week(s) ago
Very happy and impressed staying at Ciputra, an extraordinary experience, the room is very comfortable, the facilities make us feel like we are at home, want to stay at Ciputra again, wonderfull in short, thank you Ciputra Hotel.
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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R***a
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, easy access, and close to the mall.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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f***a
Staycation
6.4
/10
Reviewed 2 week(s) ago
Sorry, honest review is not very pleasant. Very disappointed, I should have checked out the next day, I chose to check out at midnight because I was very annoyed. I was not feeling well, I was hungry at midnight and wanted to order food from a restaurant, but the phone couldn't be used at all. The sink water couldn't be adjusted, brushing my teeth and washing my face was very hot, like when I wanted to make coffee it was hot, I wanted to take a shower but the water was cold, I couldn't adjust it to hot, the toilet water smelled of Bayclin. The next room was noisy, the sound was very loud. The breakfast menu also lacked choices. Even though the hotel is above 1 million +++
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at our hotel. We apologize for the inconvenience caused to you during your stay at Hotel Jakarta Ciputra. We apologize for the inconvenience caused to you by certain room amenities such as the telephone, water heater, and the noise disturbance caused by the adjacent room. Your feedback regarding the condition and cleanliness of the room, as well as the breakfast menu, is very important to us. We have requested the relevant authorities to immediately inspect and repair it to prevent this kind of incident from happening again. We apologize for the inconvenience caused and we sincerely hope to welcome you back again. Hotel Jakarta Ciputra will maintain the same high service standards and are committed to providing you with an even more satisfying guest experience. Michael G. Perdikaris, General Manager Hotel Jakarta Ciputra
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S
Sunarti
Staycation
9.7
/10
Reviewed 2 week(s) ago
This is my second time staying with my family. The room facilities are good, everything is usable, such as the hairdryer, refrigerator, TV, and safety deposit box. However, the shower was broken. I immediately informed customer service, who immediately repaired it and it was ready to use. The service is overall good, from customer service, the swimming pool, and the restaurant. There are many food and beverage options.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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R***a
Transit
10.0
/10
Reviewed 2 week(s) ago
My favorite hotel every time I go to Jakarta, very comfortable and strategic, highly recommended
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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a***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are clean, the food is all delicious, close to the mall,
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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A***w
Staycation
6.6
/10
Reviewed 3 week(s) ago
The service is lacking, even though I had breakfast but I wasn't told it was pointless to pay so much!!! Maybe it's because my clothing style doesn't look like a rich person.. I'd rather look for another decent place and the price is also reasonable... thank you
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Accommodation's Reply
30 Oct 2025
Thank you for your review. We apologize for the inconvenience and unpleasant experience you encountered during your stay at our hotel. We take your feedback seriously and are currently evaluating and improving our communication and service to prevent this from happening again. We sincerely appreciate you taking the time to share your feedback and we look forward to welcoming you back with even better service in the future. Best regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
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A***I
Leisure
9.4
/10
Reviewed 3 week(s) ago
The hotel staff were friendly and very helpful during the check-in process. It was a pleasant, safe, and comfortable stay.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for choosing to stay at Hotel Ciputra Jakarta. We appreciate your positive feedback about our services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Ferdicalis General Manager Hotel Ciputra Jakarta
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L***a
Business
8.5
/10
Reviewed 3 week(s) ago
I always stay here when I go to Jakarta because it has access to the mall, clean rooms, and delicious breakfast 🙏🙏
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive comments regarding the convenience of transportation, the cleanliness of the room, and the quality of the breakfast. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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NS
Nana S.
Business
9.1
/10
Reviewed 3 week(s) ago
Overall okay, but maybe the receptionist should be more disciplined and professional, CI time is 14:00 but until 16:15 we have not been given a room, while we have just made a long trip and we are one of the loyal customers of Ciputra Hotel Jakarta / swissbell, 1 more thing for the breakfast menu should be more varied every staycation at Ciputra the breakfast menu is always the same, thank you🙏
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Accommodation's Reply
28 Oct 2025
Dear Ms. Nana S., We sincerely thank you for your feedback regarding your recent stay with Traveloka. We apologize for any inconvenience caused during your stay and will continue to improve our service. Once again, we apologize and thank you for using our hotel. Best regards, Michael G. Perdikaris, General Manager, Hotel Ciputra Jakarta
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Edison
Business
10.0
/10
Reviewed 4 week(s) ago
With affordable access, the convenient location can also be used for morning exercise.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive feedback regarding the hotel's accessibility and location. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
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TF
Telly F.
Business
8.5
/10
Reviewed 4 week(s) ago
Actually we stayed at your hotel for a wedding. We booked months ago via Traveloka. 3 rooms 2 nights. Overall it should be a nice stay but…
Room 1426 had odor (reported to house keeping & reception desk). We did not want to change the room as the new room was on 12th floor. We had to stay on same floor. The bride stayed in room no. 1424. Hotel did not give any attention at all.
4,5 hours before check out time we requested for 1 hour extension. But your FO staff name “Uta**” refused without checking. This was not nice ending at all. Too bad.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your experience with us. We truly appreciate you choosing our hotel for such a special occasion as a wedding, and we sincerely apologize that your stay did not meet your expectations.
All of your feedback has been shared with the departments concerned for further follow-up and improvement, as we are committed to enhancing our service quality and ensuring a better guest experience in the future.
Once again, we sincerely apologize for the inconvenience, and we do hope to have another opportunity to welcome you back and provide you with a much more pleasant stay.
Best Regards,
Michael G. Perdikaris
General Manager
Hotel Ciputra Jakarta
Verified Traveler
Staycation
9.4
/10
Reviewed 4 week(s) ago
Hotel parking area is difficult, there are no hotel staff to show you where to park, there is a hotel valet parking area but it is closed
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the parking space during your stay. We understand that easy parking access is important to our guests, and we regret that any suggestions or information from our staff made your experience unsatisfactory. We have passed your feedback to the relevant team for further action and improvements, including improving the parking space to be more organized and providing more helpful staff to assist guests. We will also review the parking layout to ensure it is used efficiently. We appreciate you taking the time to share your experience and we look forward to welcoming you back with even better service in the future. Sincerely, Michael G. Perdikaris, General Manager, Hotel Ciputra Jakarta
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Verified Traveler
Business
10.0
/10
Reviewed 4 week(s) ago
Great and clean. I'd love to stay again sometime.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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m
mhmdardi
10.0
/10
Reviewed 4 week(s) ago
4-star performance. Price lowered again to become a favorite
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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a***i
6.2
/10
Reviewed 4 week(s) ago
It's 2025... A hotel of this class doesn't even have a smart TV.
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Accommodation's Reply
22 Oct 2025
Dear Our Valued Guest,
We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review and rating about the service and our hospitality on Traveloka
We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations.
Looking forward to welcoming you back soon at our hotel!
Hospitality Regards,
Michael G. Perdikaris
General Manager Hotel Ciputra Jakarta
R***R
Staycation
8.5
/10
Reviewed 5 week(s) ago
The hotel staffs are friendly & try to accommodate. The concierge also very good. Please take note that request of changing room from Large Bed to Twin Beds or vice versa most likely won’t be entertained, even though we requested for it in the note. So please make the booking via Traveloka accordingly. Request for early check in or late check out also depending on availability on that day, which unfortunately for us none of our bookings manage to get early check in. Most of the rooms even need to wait past the 2pm check-in time. Late check out might be entertained for few rooms only depending on availability till 13pm. We requested for non smoking room, but one of our room was full of smoke smell. Staffs did their best to clean the room & offered to change room on the spot, but it was refused due to far proximity to our other rooms. In the end the offer was taken for next day because the smell was still very unbearable. Hotel should charge smokers who smoke in the non-smoking room large amounts to reduce this kind of incident.
The Gallery Level 1’s breakfast spread was nice - especially the green beans soup dessert & traditional Indonesian herbal drinks. The staffs are helpful & friendly. It can be crowded during early morning, good to be seated early.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback. We are delighted to know that you appreciated our friendly and accommodating staff, as well as our helpful concierge team. It’s also wonderful to learn that you enjoyed the breakfast selection at The Gallery Restaurant, especially the green bean soup and traditional herbal drinks.
We sincerely apologize for the inconvenience you experienced regarding room arrangements, early check-in, and the smoking issue in one of your rooms. Your comments are very important to us, and we truly appreciate your understanding as we continue to improve our allocation and enforcement of non-smoking room policies. Rest assured that we are taking your feedback seriously to ensure a more comfortable experience for all guests in the future.
Thank you once again for your constructive comments and for choosing Hotel Ciputra Jakarta. We look forward to the opportunity of welcoming you and your group back for a smoother and more enjoyable stay.
Warm Regards,
Michael G. Perdikaris
General Manager of Hotel Ciputra Jakarta
Number of reviews per page
20
40
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Overall Ratings & Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Traveloka (10,340)
Other sources (822)
8.5
Very Good
From 10,340 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.8
Service and Facilites
8.6
People often mention about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
All
Staff Friendliness (167)
Bedroom (163)
Ambiance (153)
Accessibility (149)
Hotel Area (147)
Room Space (143)
Bathroom (134)
Distance to City Center (131)
Surroundings (130)
Family Friendly (123)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
L***y
Transit
9.4
/10
Reviewed 19 hour(s) ago
Ok and clean room... Not noisy.
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive review of our hotel. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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Y***a
Transit
9.1
/10
Reviewed 5 day(s) ago
Never disappointed staying here, the price is affordable, the facilities are excellent, but the staff on duty at night between 9 and 10 PM may not be very numerous, as I called twice but no one answered. But I will definitely stay here again in the future, and hopefully it will be even better.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive review of our hotel. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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E***y
Business
9.4
/10
Reviewed 7 day(s) ago
This is my second stay here, during an event at Centra Park. The receptionist is always friendly, the hotel environment is clean and comfortable, and the bedrooms are large and clean.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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M***d
Staycation
10.0
/10
Reviewed 1 week(s) ago
Very happy and impressed staying at Ciputra, an extraordinary experience, the room is very comfortable, the facilities make us feel like we are at home, want to stay at Ciputra again, wonderfull in short, thank you Ciputra Hotel.
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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R***a
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, easy access, and close to the mall.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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f***a
Staycation
6.4
/10
Reviewed 2 week(s) ago
Sorry, honest review is not very pleasant. Very disappointed, I should have checked out the next day, I chose to check out at midnight because I was very annoyed. I was not feeling well, I was hungry at midnight and wanted to order food from a restaurant, but the phone couldn't be used at all. The sink water couldn't be adjusted, brushing my teeth and washing my face was very hot, like when I wanted to make coffee it was hot, I wanted to take a shower but the water was cold, I couldn't adjust it to hot, the toilet water smelled of Bayclin. The next room was noisy, the sound was very loud. The breakfast menu also lacked choices. Even though the hotel is above 1 million +++
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at our hotel. We apologize for the inconvenience caused to you during your stay at Hotel Jakarta Ciputra. We apologize for the inconvenience caused to you by certain room amenities such as the telephone, water heater, and the noise disturbance caused by the adjacent room. Your feedback regarding the condition and cleanliness of the room, as well as the breakfast menu, is very important to us. We have requested the relevant authorities to immediately inspect and repair it to prevent this kind of incident from happening again. We apologize for the inconvenience caused and we sincerely hope to welcome you back again. Hotel Jakarta Ciputra will maintain the same high service standards and are committed to providing you with an even more satisfying guest experience. Michael G. Perdikaris, General Manager Hotel Jakarta Ciputra
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S
Sunarti
Staycation
9.7
/10
Reviewed 2 week(s) ago
This is my second time staying with my family. The room facilities are good, everything is usable, such as the hairdryer, refrigerator, TV, and safety deposit box. However, the shower was broken. I immediately informed customer service, who immediately repaired it and it was ready to use. The service is overall good, from customer service, the swimming pool, and the restaurant. There are many food and beverage options.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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R***a
Transit
10.0
/10
Reviewed 2 week(s) ago
My favorite hotel every time I go to Jakarta, very comfortable and strategic, highly recommended
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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a***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are clean, the food is all delicious, close to the mall,
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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A***w
Staycation
6.6
/10
Reviewed 3 week(s) ago
The service is lacking, even though I had breakfast but I wasn't told it was pointless to pay so much!!! Maybe it's because my clothing style doesn't look like a rich person.. I'd rather look for another decent place and the price is also reasonable... thank you
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Accommodation's Reply
30 Oct 2025
Thank you for your review. We apologize for the inconvenience and unpleasant experience you encountered during your stay at our hotel. We take your feedback seriously and are currently evaluating and improving our communication and service to prevent this from happening again. We sincerely appreciate you taking the time to share your feedback and we look forward to welcoming you back with even better service in the future. Best regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
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A***I
Leisure
9.4
/10
Reviewed 3 week(s) ago
The hotel staff were friendly and very helpful during the check-in process. It was a pleasant, safe, and comfortable stay.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for choosing to stay at Hotel Ciputra Jakarta. We appreciate your positive feedback about our services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Ferdicalis General Manager Hotel Ciputra Jakarta
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L***a
Business
8.5
/10
Reviewed 3 week(s) ago
I always stay here when I go to Jakarta because it has access to the mall, clean rooms, and delicious breakfast 🙏🙏
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive comments regarding the convenience of transportation, the cleanliness of the room, and the quality of the breakfast. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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NS
Nana S.
Business
9.1
/10
Reviewed 3 week(s) ago
Overall okay, but maybe the receptionist should be more disciplined and professional, CI time is 14:00 but until 16:15 we have not been given a room, while we have just made a long trip and we are one of the loyal customers of Ciputra Hotel Jakarta / swissbell, 1 more thing for the breakfast menu should be more varied every staycation at Ciputra the breakfast menu is always the same, thank you🙏
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Accommodation's Reply
28 Oct 2025
Dear Ms. Nana S., We sincerely thank you for your feedback regarding your recent stay with Traveloka. We apologize for any inconvenience caused during your stay and will continue to improve our service. Once again, we apologize and thank you for using our hotel. Best regards, Michael G. Perdikaris, General Manager, Hotel Ciputra Jakarta
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Edison
Business
10.0
/10
Reviewed 4 week(s) ago
With affordable access, the convenient location can also be used for morning exercise.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your preferred accommodation for your stay in Jakarta. We appreciate your positive feedback regarding the hotel's accessibility and location. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
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TF
Telly F.
Business
8.5
/10
Reviewed 4 week(s) ago
Actually we stayed at your hotel for a wedding. We booked months ago via Traveloka. 3 rooms 2 nights. Overall it should be a nice stay but…
Room 1426 had odor (reported to house keeping & reception desk). We did not want to change the room as the new room was on 12th floor. We had to stay on same floor. The bride stayed in room no. 1424. Hotel did not give any attention at all.
4,5 hours before check out time we requested for 1 hour extension. But your FO staff name “Uta**” refused without checking. This was not nice ending at all. Too bad.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your experience with us. We truly appreciate you choosing our hotel for such a special occasion as a wedding, and we sincerely apologize that your stay did not meet your expectations.
All of your feedback has been shared with the departments concerned for further follow-up and improvement, as we are committed to enhancing our service quality and ensuring a better guest experience in the future.
Once again, we sincerely apologize for the inconvenience, and we do hope to have another opportunity to welcome you back and provide you with a much more pleasant stay.
Best Regards,
Michael G. Perdikaris
General Manager
Hotel Ciputra Jakarta
Verified Traveler
Staycation
9.4
/10
Reviewed 4 week(s) ago
Hotel parking area is difficult, there are no hotel staff to show you where to park, there is a hotel valet parking area but it is closed
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the parking space during your stay. We understand that easy parking access is important to our guests, and we regret that any suggestions or information from our staff made your experience unsatisfactory. We have passed your feedback to the relevant team for further action and improvements, including improving the parking space to be more organized and providing more helpful staff to assist guests. We will also review the parking layout to ensure it is used efficiently. We appreciate you taking the time to share your experience and we look forward to welcoming you back with even better service in the future. Sincerely, Michael G. Perdikaris, General Manager, Hotel Ciputra Jakarta
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Verified Traveler
Business
10.0
/10
Reviewed 4 week(s) ago
Great and clean. I'd love to stay again sometime.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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m
mhmdardi
10.0
/10
Reviewed 4 week(s) ago
4-star performance. Price lowered again to become a favorite
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice for your stay in Jakarta. We appreciate your positive feedback on our hotel's services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta again. Best regards, Michael G. Perdikaris, General Manager of Hotel Ciputra Jakarta
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a***i
6.2
/10
Reviewed 4 week(s) ago
It's 2025... A hotel of this class doesn't even have a smart TV.
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Accommodation's Reply
22 Oct 2025
Dear Our Valued Guest,
We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review and rating about the service and our hospitality on Traveloka
We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations.
Looking forward to welcoming you back soon at our hotel!
Hospitality Regards,
Michael G. Perdikaris
General Manager Hotel Ciputra Jakarta
R***R
Staycation
8.5
/10
Reviewed 5 week(s) ago
The hotel staffs are friendly & try to accommodate. The concierge also very good. Please take note that request of changing room from Large Bed to Twin Beds or vice versa most likely won’t be entertained, even though we requested for it in the note. So please make the booking via Traveloka accordingly. Request for early check in or late check out also depending on availability on that day, which unfortunately for us none of our bookings manage to get early check in. Most of the rooms even need to wait past the 2pm check-in time. Late check out might be entertained for few rooms only depending on availability till 13pm. We requested for non smoking room, but one of our room was full of smoke smell. Staffs did their best to clean the room & offered to change room on the spot, but it was refused due to far proximity to our other rooms. In the end the offer was taken for next day because the smell was still very unbearable. Hotel should charge smokers who smoke in the non-smoking room large amounts to reduce this kind of incident.
The Gallery Level 1’s breakfast spread was nice - especially the green beans soup dessert & traditional Indonesian herbal drinks. The staffs are helpful & friendly. It can be crowded during early morning, good to be seated early.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback. We are delighted to know that you appreciated our friendly and accommodating staff, as well as our helpful concierge team. It’s also wonderful to learn that you enjoyed the breakfast selection at The Gallery Restaurant, especially the green bean soup and traditional herbal drinks.
We sincerely apologize for the inconvenience you experienced regarding room arrangements, early check-in, and the smoking issue in one of your rooms. Your comments are very important to us, and we truly appreciate your understanding as we continue to improve our allocation and enforcement of non-smoking room policies. Rest assured that we are taking your feedback seriously to ensure a more comfortable experience for all guests in the future.
Thank you once again for your constructive comments and for choosing Hotel Ciputra Jakarta. We look forward to the opportunity of welcoming you and your group back for a smoother and more enjoyable stay.
Warm Regards,
Michael G. Perdikaris
General Manager of Hotel Ciputra Jakarta
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