Hotel Furaya

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8.3
/10
Very Good
1,999 reviews

What Guests Say About Their Stay

Y***A

10.0
/ 10
The hospitality was excellent, from check-in to check-out. The rooms were clean, the facilities were functional, and the hotel had a peaceful atmosphere. Overall, my stay was very satisfying.
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U***i

10.0
/ 10
Very comfortable. Recommended for a place to stay for family vacations. Breakfast with various menu choices. Comfortable rooms, great hotel facilities. There is also a shuttle service to the airport. The best anyway.
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AINUN R. P.

9.4
/ 10
Classic nuance hotel looks aesthetic. This hotel is also like an old hotel but is still well maintained. The room is very spacious, my child is free to run around and jump around. The bathtub works very well. Breakfast has many menu choices and is quite tasty and filling.
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A***u

9.4
/ 10
For almost a week staying here, the atmosphere is very comfortable. The AC is cold, the service is good, the room is clean and fragrant. Every day the room and toilet are cleaned. The shower is good, the hairdryer is good and has been provided. The staff are friendly and assisted with fast check-in and check-out. Highly recommended to stay here. Not far behind hotels in Jakarta and Bandung. If I go to Pekanbaru again, I will stay here again.
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A***u

9.7
/ 10
The service is good, the room is clean and spacious. The bathroom is clean and complete. Can check in before 14.00 because it just landed from Jakarta. Very comfortable, if I go to Pekanbaru again, I will definitely come here again. According to expectations.
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In the Area
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Jalan Jendral Sudirman No 72 - 74 , Senapelan, Pekanbaru, Riau, Indonesia, 28151

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Furaya Hotel Staying at Hotel Furaya is a good choice when you are visiting Senapelan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Furaya

Jalan Jendral Sudirman No 72 - 74 , Senapelan, Pekanbaru, Riau, Indonesia, 28151
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Lobby Hotel Furaya
Lobby 2 Hotel Furaya

Discover More About Hotel Furaya

The Charm of Hotel Furaya

For Australian travellers seeking a comfortable and convenient base in Riau, Indonesia, Hotel Furaya presents a compelling option. This introduction aims to provide you with all the essential information about Hotel Furaya, focusing on aspects that matter most to discerning travellers from Down Under. From its accessible location to its welcoming amenities, discover why Hotel Furaya could be your ideal home away from home.

Rates at Hotel Furaya start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Furaya

Hotel Furaya is situated in the heart of Pekanbaru, Riau, specifically at Jalan Jend. Sudirman No 72 - 74 , Senapelan, Pekanbaru, Riau, Indonesia, 28151. This prime location places you within easy reach of the city's vibrant pulse, yet offers a tranquil retreat after a day of exploration. Pekanbaru's city centre is a short journey away, allowing for seamless access to business districts, shopping centres, and cultural landmarks. For those arriving by air, the Sultan Syarif Kasim II International Airport (PKU) is conveniently located, with various transport options available to reach the hotel. The surrounding area is known for its lively atmosphere, with a good selection of local eateries and shops just a stone's throw away, perfect for experiencing the authentic Riau lifestyle.

Guest Facilities and Services at Hotel Furaya

Guest facilities at Hotel Furaya are designed to ensure a comfortable and hassle-free stay. Understanding the importance of a good start to the day, the hotel offers breakfast options that cater to various tastes, ensuring you can fuel up for your adventures. For travellers who value connectivity, complimentary Wi-Fi is available throughout the property. The hotel also provides essential services such as secure luggage storage, allowing you to explore freely without your belongings. A 24-hour front desk is staffed by friendly and helpful personnel, ready to assist with any queries or requests you may have, embodying the warm Indonesian hospitality.

Room Information and Stay Experience at Hotel Furaya

The Room types of Hotel Furaya offer a range of accommodations to suit different needs. Each room is thoughtfully appointed to provide a sanctuary of comfort and relaxation. You can expect clean and well-maintained spaces, featuring comfortable bedding designed for a restful night's sleep. Modern climate control systems ensure that your room remains at the perfect temperature, regardless of the external weather. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and sizes are best confirmed directly, the focus is always on providing a pleasant and comfortable environment for every guest.

Recommended Nearby Dining and Cafes around Hotel Furaya

Pekanbaru boasts a rich culinary scene, and Hotel Furaya's location puts you right in the middle of it. You'll find a variety of dining options nearby, from bustling local markets offering authentic Indonesian street food to charming cafes perfect for a morning coffee or a light lunch. Many establishments serve up delicious local specialties, giving you a true taste of Riau. Whether you're craving a hearty breakfast, a quick snack, or a full dinner, the surrounding area offers plenty of choices to satisfy your palate. The vibrant coffee culture means you're never far from a great cup of coffee, a staple for many Australian travellers.

Popular Attractions and Activities near Hotel Furaya

Pekanbaru and its surroundings offer a wealth of attractions for every type of traveller. Here are some popular spots you might consider exploring during your stay:

  • Anai Valley Nature Reserve: A beautiful natural area offering scenic views and opportunities for light trekking.
  • Sultan Syarif Kasim II Museum: Immerse yourself in the local history and culture of Riau.
  • Siak Palace: Discover the grandeur of a historical royal palace, showcasing unique architecture.
  • Agro-Tourism Palas: Experience local agriculture and enjoy the serene countryside.
  • Riau Fantasi Waterpark: A fun-filled destination for families and those looking for some aquatic recreation.

If you are looking for other activities around Hotel Furaya, check out the best deals on Traveloka: Recommended activities in Pekanbaru!

How to Get to Hotel Furaya from the Airport

Navigating your way from Sultan Syarif Kasim II International Airport (PKU) to Hotel Furaya is straightforward, with several convenient options available. Understanding how to get to Hotel Furaya is key to a smooth arrival.

  • Airport Shuttle Buses: Look for official airport shuttle services that may operate routes towards the city centre.
  • Public Metered Taxis: Taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare.
  • Rideshare Services: You can also opt for a rideshare service, which can be booked via a mobile app.

For a seamless journey, consider booking your Airport transfer service in advance.

Summary of Why You Should Choose Hotel Furaya

Hotel Furaya stands out as an excellent choice for Australian travellers due to its strategic location, commitment to guest comfort, and friendly service.

  • Prime Location: Situated in Pekanbaru, offering easy access to city attractions and amenities.
  • Comfortable Stay: Well-appointed rooms with essential amenities for a relaxing experience.
  • Convenient Services: Helpful 24-hour front desk and essential facilities to enhance your stay.
  • Local Immersion: Proximity to local dining and cultural experiences.

Ready to experience the best of Riau? Check room availability at Hotel Furaya and Book Hotel Furaya today through Traveloka for a memorable and convenient trip.

Explore more options and plan your journey:

All facilities in Hotel Furaya

Bar, Cafe and Lounge Hotel Furaya
Bar, Cafe and Lounge
Entertainment Facility Hotel Furaya
Entertainment Facility
Fitness Center Hotel Furaya
Fitness Center
Common Space Hotel Furaya
Common Space
Lobby Hotel Furaya
Lobby

Hotel Services

  • Late check-out
  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • No alcohol
  • Snacks

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer
  • Projector

General

  • AC
  • Reception hall
  • Banquet
  • Connecting rooms
  • Smoking area

Connectivity

  • LAN Internet (surcharge)
  • Free WiFi

Accessibilty

  • Accessible path of travel
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Nearby Facilities

  • ATM/Banking
  • Supermarket

Transportation

  • Secure parking

Accommodation Policy & General Information in Hotel Furaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Furaya
214
Number of floors in Hotel Furaya
8
Another facilities in Hotel Furaya
Late check-out, Bellhop, Concierge, Doorman, Front desk

Frequently asked questions about Hotel Furaya

What are available facilities at Hotel Furaya ?
There are top facilites at Hotel Furaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Furaya ?
The standard check-in time at Hotel Furaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Furaya provide breakfast?
Yes, Hotel Furaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Furaya ?
Hotel Furaya has a 3.0-star rating.
How many floors does Hotel Furaya have?
Hotel Furaya has 8.
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Hotel Furaya reviews and ratings

Overall Ratings & Reviews Hotel Furaya

Traveloka (1,996)
Other sources (3)
8.4
Very Good
From 1,996 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about Hotel Furaya
All
Bedroom (38)
Staff Friendliness (37)
Distance to City Center (36)
Room Space (35)
Bathroom (33)
Hotel Area (32)
Accessibility (30)
Ambiance (29)
Family Friendly (26)
Variety (25)
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Traveller Reviews Hotel Furaya

Number of reviews per page
20
40
Customer reviews
M. Ali W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Hotel with strategic location and close to shopping center, clean rooms and standard price.
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Accommodation's Reply
14 Sep 2026
Thank you very much, Mr. M. Ali, for your excellent review and rating 😊 We are delighted to hear that you enjoyed the excellent location of Furaya Hotel, close to shopping malls, and that you were impressed with the cleanliness of our rooms. We appreciate your feedback and we will continue to strive to improve the quality of our service and comfort for all our guests. We hope to welcome you back to Furaya Hotel again in the future 🙏 Sincerely, The Furaya Hotel Management
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DAFIT
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
The downsides of this hotel are the long check-in time, the lack of a swimming pool, and the paid fitness center. The advantages include clean, soundproof rooms, proximity to the city center, a convenience store, a fruit market, and ample parking. It's conveniently close to everything.
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Accommodation's Reply
04 Sep 2026
Dear Mr. Dafit H.M. Thank you very much for your valuable feedback and comments. We are delighted to hear that you were satisfied with the cleanliness of the room, the quiet atmosphere, and the excellent location of the hotel. We apologize for any inconvenience caused by the slight delay in check-in as your information had not yet been registered in our system. Please provide us with your room number and check-in date. This information is important for our internal investigation and processing. Thank you for your cooperation. We will do our best to provide even better quality service for your next stay. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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Fayy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Upon check-in, I was fortunately able to check in early. Upon arrival, we encountered some issues with frequent power outages and a non-working AC. Fortunately, the staff were very responsive and quickly fixed the issue. The room itself was very comfortable, clean, with a soft mattress, and after the AC was fixed, it was very cold. The bathroom was also clean with hot water that worked well. The hotel's atmosphere was peaceful and the location was strategic. This prompt service made for a pleasant stay. Highly recommended, and I will definitely return.
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Accommodation's Reply
04 Sep 2026
Good morning, Ms. Faye A. Thank you so much for your excellent review and compliments! We are delighted to hear that you enjoyed the comfort, cleanliness, and excellent location of our room. We apologize for the electrical and air conditioning issues you experienced during your initial check-in. We are glad that our team was able to resolve the problems quickly so that your stay remained pleasant. Thank you for recommending us; we are honored to welcome you back on your next stay. Sincerely, The Furaya Hotel Management
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Yossie F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Never disappoints when staying here
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Accommodation's Reply
04 Sep 2026
Good morning, Mr. Yossi F. Thank you very much for your loyalty and trust in us. Your memorable stay is our top priority. We hope to welcome you back again in the future. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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O***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It's located in the city center, close to everything you need. The hotel has a comfortable atmosphere.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Good morning, Mr. Okmi. Thank you for your review and trust. Your comfort and ease of travel are our top priority. We are honored that you chose us as your accommodation and we hope to welcome you back again. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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Ve shinta
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is great and the food is delicious.
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Accommodation's Reply
17 Aug 2026
Good morning, Mr./Ms. Weinta. Thank you so much for your excellent review and rating! We are delighted that you enjoyed your stay and the delicious food at our restaurant. Your compliments are a great inspiration to our entire team, especially our kitchen and service teams, to continue striving to provide you with the best possible service. We hope to welcome you back to Furaya Hotel again in the future! Sincerely, The Management Team, Furaya Hotel
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Z***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is very clean and comfortable.
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Accommodation's Reply
21 Jul 2026
Good morning! Thank you for taking the time to share your experience. We are proud and delighted to know that the atmosphere and facilities of our hotel provided you with the utmost comfort throughout your stay. Your positive experience is a great inspiration to our entire team. We hope to choose you as your accommodation again in the future. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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verdiansyah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
It's worth the price, btw, this is the first time I've found a smoking room here, but when I entered, there was no trace of smoke smell at all. The person who cleaned the room was great.
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Accommodation's Reply
16 Jul 2026
Good morning, Mr. Verdianseeh. Thank you so much for your positive review and appreciation of Furaya Hotel! We are delighted to hear that you felt your stay was well worth the price you paid. Maintaining the freshness and cleanliness of the rooms, especially the smoking rooms, is one of the core missions of our housekeeping team. We will immediately pass on your compliments to the housekeeping team to encourage them to continue providing the best service. We are happy to provide additional comforts during your stay in Pekanbaru. We hope to welcome you again at Furaya Hotel! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel is clean and comfortable. The hotel staff is also friendly and helpful.
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2 people find it helpful
Accommodation's Reply
14 Jul 2026
Good morning. Thank you for choosing Furaya Hotel Pekanbaru as your accommodation. We are delighted to read your comments regarding the cleanliness of the rooms and the friendliness of our staff. Maintaining the comfort and providing the best service to all our guests is our top priority. We hope you had a memorable stay and look forward to seeing you again next time! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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Y***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Check-in time was extended to 3 p.m., and I still couldn't get into my room. Other hotels let me check in right away. Furaya was extremely disappointing.
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Accommodation's Reply
07 Jul 2026
Good afternoon. Thank you for your review. We apologize again for the misunderstanding and inconvenience regarding your check-in wait. After checking our system, we found that the delay was due to a special request at the hotel. According to your booking information, your original room was a twin room (two single beds). However, for your convenience, our team attempted to accommodate your request to upgrade to a room with one large bed. Preparing and changing the room according to this request required additional time to ensure the room was in the best possible condition and spotlessly clean. We apologize if there was a delay in coordination and communication by our team at that time, causing you to wait longer. We appreciate your feedback and will incorporate it into our front desk team's evaluation so that we can communicate more clearly and efficiently in the future. Thank you for your understanding. Sincerely, The Furaya Hotel Management
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Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hospitality was excellent, from check-in to check-out. The rooms were clean, the facilities were functional, and the hotel had a peaceful atmosphere. Overall, my stay was very satisfying.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Furaya Hotel. We are delighted that you were satisfied with [Please specify the amenities you appreciated, such as staff service, room comfort, or breakfast]. Your satisfaction is our top priority, and this positive review is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back on your next stay! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Easy to find and strategic location.
1 people find it helpful
Accommodation's Reply
08 Jun 2026
Sincerely yours, Thank you very much for choosing Huayya Hotel for your business trip. We are pleased that our facilities and services were helpful in managing your travel arrangements. We are committed to providing a comfortable and efficient environment for business travelers. Please contact us if you plan to stay at Huayya Hotel again in the future. We look forward to welcoming you back. The Huayya Hotel Management Team
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Comfortable, not noisy even though it is near a main road
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Accommodation's Reply
08 Jun 2026
Dear Gentlemen/Ladies, Thank you very much for your five-star rating and excellent review! We are delighted that you enjoyed your stay at our hotel. We hope that Hotel Furaya will be your first choice again when you visit this city next time. We look forward to seeing you again! Sincerely, The Management Team, Hotel Furaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff are friendly and very helpful.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Good Morning. Thank you very much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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Wiwik H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Strategic and comfortable location and good service
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1 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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izendra h.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice, neat, clean, you can try it my brother
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Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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Z***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff was friendly, and the room service was also pleasant. When I asked to move rooms because the first one smelled of cigarettes, they immediately responded. Thank you.
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Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 25 week(s) ago
The check-in staff were unfriendly, there was no explanation regarding Wi-Fi, breakfast vouchers, and there was no availability of upper floors, even though I had explained what I wanted in the booking. Furthermore, the activity outside the room was very audible in the room, so it was very noisy if someone pushed a trolley or had footsteps outside the room.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Good Morning. Thank you for taking the time to write a review about your stay. We sincerely apologize that our services and facilities did not meet your expectations. We are deeply sorry for the inconvenience you experienced during check-in. Information regarding amenities such as Wi-Fi and breakfast should be standardized, and we will conduct a thorough evaluation of the staff involved to ensure this does not happen again. Regarding your request about the floor and the noise in the hallway, we apologize that the upper floors were fully booked upon your arrival. We have taken your feedback regarding the noise from the wheelchair and footsteps into consideration to improve our housekeeping team's services in the future. We hope to welcome you back again with better service. Sincerely, The Furaya Hotel Management Team
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
Strategic location. Construction and renovations are underway to maintain quality.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The room was spacious and clean. It's a hotel we always stay at. The price is affordable. We really enjoyed staying here.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Furaya

Traveloka (1,996)
Other sources (3)
8.4
Very Good
From 1,996 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about Hotel Furaya
All
Bedroom (38)
Staff Friendliness (37)
Distance to City Center (36)
Room Space (35)
Bathroom (33)
Hotel Area (32)
Accessibility (30)
Ambiance (29)
Family Friendly (26)
Variety (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Furaya

Number of reviews per page
20
40
Customer reviews
M. Ali W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Hotel with strategic location and close to shopping center, clean rooms and standard price.
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Accommodation's Reply
14 Sep 2026
Thank you very much, Mr. M. Ali, for your excellent review and rating 😊 We are delighted to hear that you enjoyed the excellent location of Furaya Hotel, close to shopping malls, and that you were impressed with the cleanliness of our rooms. We appreciate your feedback and we will continue to strive to improve the quality of our service and comfort for all our guests. We hope to welcome you back to Furaya Hotel again in the future 🙏 Sincerely, The Furaya Hotel Management
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DAFIT
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
The downsides of this hotel are the long check-in time, the lack of a swimming pool, and the paid fitness center. The advantages include clean, soundproof rooms, proximity to the city center, a convenience store, a fruit market, and ample parking. It's conveniently close to everything.
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Accommodation's Reply
04 Sep 2026
Dear Mr. Dafit H.M. Thank you very much for your valuable feedback and comments. We are delighted to hear that you were satisfied with the cleanliness of the room, the quiet atmosphere, and the excellent location of the hotel. We apologize for any inconvenience caused by the slight delay in check-in as your information had not yet been registered in our system. Please provide us with your room number and check-in date. This information is important for our internal investigation and processing. Thank you for your cooperation. We will do our best to provide even better quality service for your next stay. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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Fayy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Upon check-in, I was fortunately able to check in early. Upon arrival, we encountered some issues with frequent power outages and a non-working AC. Fortunately, the staff were very responsive and quickly fixed the issue. The room itself was very comfortable, clean, with a soft mattress, and after the AC was fixed, it was very cold. The bathroom was also clean with hot water that worked well. The hotel's atmosphere was peaceful and the location was strategic. This prompt service made for a pleasant stay. Highly recommended, and I will definitely return.
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Accommodation's Reply
04 Sep 2026
Good morning, Ms. Faye A. Thank you so much for your excellent review and compliments! We are delighted to hear that you enjoyed the comfort, cleanliness, and excellent location of our room. We apologize for the electrical and air conditioning issues you experienced during your initial check-in. We are glad that our team was able to resolve the problems quickly so that your stay remained pleasant. Thank you for recommending us; we are honored to welcome you back on your next stay. Sincerely, The Furaya Hotel Management
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Yossie F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Never disappoints when staying here
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Accommodation's Reply
04 Sep 2026
Good morning, Mr. Yossi F. Thank you very much for your loyalty and trust in us. Your memorable stay is our top priority. We hope to welcome you back again in the future. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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O***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It's located in the city center, close to everything you need. The hotel has a comfortable atmosphere.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Good morning, Mr. Okmi. Thank you for your review and trust. Your comfort and ease of travel are our top priority. We are honored that you chose us as your accommodation and we hope to welcome you back again. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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Ve shinta
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is great and the food is delicious.
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Accommodation's Reply
17 Aug 2026
Good morning, Mr./Ms. Weinta. Thank you so much for your excellent review and rating! We are delighted that you enjoyed your stay and the delicious food at our restaurant. Your compliments are a great inspiration to our entire team, especially our kitchen and service teams, to continue striving to provide you with the best possible service. We hope to welcome you back to Furaya Hotel again in the future! Sincerely, The Management Team, Furaya Hotel
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Z***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is very clean and comfortable.
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Accommodation's Reply
21 Jul 2026
Good morning! Thank you for taking the time to share your experience. We are proud and delighted to know that the atmosphere and facilities of our hotel provided you with the utmost comfort throughout your stay. Your positive experience is a great inspiration to our entire team. We hope to choose you as your accommodation again in the future. Sincerely, The Management Team, Furaya Pekanbaru Hotel
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verdiansyah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
It's worth the price, btw, this is the first time I've found a smoking room here, but when I entered, there was no trace of smoke smell at all. The person who cleaned the room was great.
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Accommodation's Reply
16 Jul 2026
Good morning, Mr. Verdianseeh. Thank you so much for your positive review and appreciation of Furaya Hotel! We are delighted to hear that you felt your stay was well worth the price you paid. Maintaining the freshness and cleanliness of the rooms, especially the smoking rooms, is one of the core missions of our housekeeping team. We will immediately pass on your compliments to the housekeeping team to encourage them to continue providing the best service. We are happy to provide additional comforts during your stay in Pekanbaru. We hope to welcome you again at Furaya Hotel! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel is clean and comfortable. The hotel staff is also friendly and helpful.
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2 people find it helpful
Accommodation's Reply
14 Jul 2026
Good morning. Thank you for choosing Furaya Hotel Pekanbaru as your accommodation. We are delighted to read your comments regarding the cleanliness of the rooms and the friendliness of our staff. Maintaining the comfort and providing the best service to all our guests is our top priority. We hope you had a memorable stay and look forward to seeing you again next time! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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Y***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Check-in time was extended to 3 p.m., and I still couldn't get into my room. Other hotels let me check in right away. Furaya was extremely disappointing.
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Accommodation's Reply
07 Jul 2026
Good afternoon. Thank you for your review. We apologize again for the misunderstanding and inconvenience regarding your check-in wait. After checking our system, we found that the delay was due to a special request at the hotel. According to your booking information, your original room was a twin room (two single beds). However, for your convenience, our team attempted to accommodate your request to upgrade to a room with one large bed. Preparing and changing the room according to this request required additional time to ensure the room was in the best possible condition and spotlessly clean. We apologize if there was a delay in coordination and communication by our team at that time, causing you to wait longer. We appreciate your feedback and will incorporate it into our front desk team's evaluation so that we can communicate more clearly and efficiently in the future. Thank you for your understanding. Sincerely, The Furaya Hotel Management
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Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hospitality was excellent, from check-in to check-out. The rooms were clean, the facilities were functional, and the hotel had a peaceful atmosphere. Overall, my stay was very satisfying.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Furaya Hotel. We are delighted that you were satisfied with [Please specify the amenities you appreciated, such as staff service, room comfort, or breakfast]. Your satisfaction is our top priority, and this positive review is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back on your next stay! Sincerely, The Management Team, Furaya Hotel Pekanbaru
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Easy to find and strategic location.
1 people find it helpful
Accommodation's Reply
08 Jun 2026
Sincerely yours, Thank you very much for choosing Huayya Hotel for your business trip. We are pleased that our facilities and services were helpful in managing your travel arrangements. We are committed to providing a comfortable and efficient environment for business travelers. Please contact us if you plan to stay at Huayya Hotel again in the future. We look forward to welcoming you back. The Huayya Hotel Management Team
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Comfortable, not noisy even though it is near a main road
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Accommodation's Reply
08 Jun 2026
Dear Gentlemen/Ladies, Thank you very much for your five-star rating and excellent review! We are delighted that you enjoyed your stay at our hotel. We hope that Hotel Furaya will be your first choice again when you visit this city next time. We look forward to seeing you again! Sincerely, The Management Team, Hotel Furaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff are friendly and very helpful.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Good Morning. Thank you very much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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Wiwik H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Strategic and comfortable location and good service
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1 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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izendra h.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice, neat, clean, you can try it my brother
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Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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Z***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff was friendly, and the room service was also pleasant. When I asked to move rooms because the first one smelled of cigarettes, they immediately responded. Thank you.
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Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 25 week(s) ago
The check-in staff were unfriendly, there was no explanation regarding Wi-Fi, breakfast vouchers, and there was no availability of upper floors, even though I had explained what I wanted in the booking. Furthermore, the activity outside the room was very audible in the room, so it was very noisy if someone pushed a trolley or had footsteps outside the room.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Good Morning. Thank you for taking the time to write a review about your stay. We sincerely apologize that our services and facilities did not meet your expectations. We are deeply sorry for the inconvenience you experienced during check-in. Information regarding amenities such as Wi-Fi and breakfast should be standardized, and we will conduct a thorough evaluation of the staff involved to ensure this does not happen again. Regarding your request about the floor and the noise in the hallway, we apologize that the upper floors were fully booked upon your arrival. We have taken your feedback regarding the noise from the wheelchair and footsteps into consideration to improve our housekeeping team's services in the future. We hope to welcome you back again with better service. Sincerely, The Furaya Hotel Management Team
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
Strategic location. Construction and renovations are underway to maintain quality.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The room was spacious and clean. It's a hotel we always stay at. The price is affordable. We really enjoyed staying here.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Good morning. Thank you so much for choosing Furaya Hotel as your accommodation. We are delighted to hear that you were satisfied with our services and facilities. Your positive review is a great inspiration to our entire team to strive to provide the best possible stay experience for all our guests. We hope to welcome you back again on your next visit to Pekanbaru. Sincerely, The Management Team, Furaya Hotel
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