Does KHAS Gresik Hotel have parking?

Yes, KHAS Gresik Hotel does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does KHAS Gresik Hotel have a swimming pool?

Yes, KHAS Gresik Hotel does have a swimming pool

Does KHAS Gresik Hotel offer early check-in?

Yes, KHAS Gresik Hotel offers early check-in. This will depend on availability, so it's best to heck directly with KHAS Gresik Hotel to see if it's available on your dates.

Does KHAS Gresik Hotel offer late check-out?

Yes, KHAS Gresik Hotel offers late check-out, based on availability. Check directly with KHAS Gresik Hotel to see if they can accommodate your request.

Does KHAS Gresik Hotel offer airport transfers?

Yes, KHAS Gresik Hotel offers airport transfers, which can be arranged directly with the hotel.

What do past guests say about KHAS Gresik Hotel?

Traveloka users who have stayed at KHAS Gresik Hotel have praised its Cleanliness, Location, Room Comfort.

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KHAS Gresik Hotel

Name: KHAS Gresik Hotel
Address: Jalan Panglima Sudirman No.1, Sidokumpul, Gresik City Center, Gresik, Jawa Timur, Indonesia, 61111, Jalan Panglima Sudirman No.1, Sidokumpul, Jawa Timur, 61111, Indonesia
Rating: 8.4

Hotels

Preferred Partner

8.4

/10

Very Good

3,438 reviews

What Guests Say About Their Stay

Distance To City Center (116)

Staff Friendliness (107)

Ambiance (97)

Accessibility (86)

S***A

10.0

/ 10

Arriving at the hotel at 1 am, I was still able to check in, the room was already prepared, and the satellite went straight to the room to rest. The room was comfortable, everything worked well. In the morning, I had breakfast at the restaurant on the 1st floor, and the soto was delicious. I tried all the menus and they were delicious. You can leave your suitcase at the reception at night, and in the afternoon after check-out, so you don't have to carry a big suitcase for work and going out. Thank you KHAS Hotel Gresik, hopefully I can stay there again🥰

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Khaeruddin H.

10.0

/ 10

The hotel is located in downtown Gresik. The rooms offer both ocean and city views. It's a very peaceful stay, and the staff is incredibly friendly and pleasant. The food is delicious, especially the addictive portion of goat tengkleng. Hotel Khas Gresik is highly recommended.

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C***l

8.5

/ 10

Very friendly and professional service. Clean, comfortable rooms, and strategic location near Gresik city center. Delicious breakfast with local specialties. Highly recommended for business trips or family vacations.

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J***n

10.0

/ 10

Highly recommended hotel in Gresik. In terms of service, staff and security are very good. Rooms and other facilities are quite good. Strategic location. Very satisfying. Next time stay again.

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Nova E. A.

9.4

/ 10

Comfortable, clean room. Complete facilities as described.

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In the Area

See Map

Jalan Panglima Sudirman No.1, Sidokumpul, Gresik City Center, Gresik, Jawa Timur, Indonesia, 61111

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Pesonna Hotel Gresik Staying at KHAS Gresik Hotel is a good choice when you are visiting Gresik City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in KHAS Gresik Hotel

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around KHAS Gresik Hotel

Jalan Panglima Sudirman No.1, Sidokumpul, Gresik City Center, Gresik, Jawa Timur, Indonesia, 61111

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Discover More About KHAS Gresik Hotel

Discover the Charm of KHAS Gresik Hotel in Jawa Timur

Welcome to KHAS Gresik Hotel, your perfect gateway to the vibrant heart of Jawa Timur, Indonesia. Whether you're here for business or a leisurely escape, KHAS Gresik Hotel offers a warm embrace and a comfortable stay, embodying the spirit of genuine Indonesian hospitality with a touch of familiar ease. Room rates at KHAS Gresik Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

KHAS Gresik Hotel Location

Nestled in the bustling district of Gresik, East Java, KHAS Gresik Hotel is conveniently situated at Jalan Panglima Sudirman No.1, Sidokumpul, Pusat Kota Gresik, Gresik, Jawa Timur, Indonesia, 61111. This prime location places you just a short drive from the city centre, making it an ideal base for exploring all that this dynamic region has to offer. Imagine stepping out and being greeted by a lively atmosphere, with local markets and cultural hubs just a stone's throw away. It’s the perfect spot for those who appreciate being close to the pulse of the city while still enjoying a sense of tranquility.

KHAS Gresik Hotel Facilities & Services

Facilities for guests at KHAS Gresik Hotel are designed to ensure a comfortable and memorable experience.

A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
A well-equipped fitness centre to keep up with your workout routine. Open daily from 6:00 AM to 9:00 PM, access is complimentary for all guests.
Complimentary on-site parking is available for guests, offering peace of mind for those travelling by car.
Complimentary Wi-Fi is accessible throughout the hotel, keeping you connected at all times.
A dedicated concierge service to assist with any requests or recommendations.

KHAS Gresik Hotel Room Types

Explore the diverse room types of KHAS Gresik Hotel, each thoughtfully designed to cater to your needs.

Deluxe Room:
Offering a comfortable retreat with a choice of City View or Park View. These are strictly non-smoking rooms.
Executive Room:
A step up in space and comfort, these rooms also provide a choice of City View or Park View and are non-smoking. Some Executive Rooms feature a bathtub for added relaxation.
Suite:
For those seeking a more luxurious experience, our Suites offer spacious living areas and premium amenities. Enjoy the City View from your non-smoking sanctuary. Select Suites include a bathtub.
Family Room:
Ideal for travellers with children, these rooms provide ample space and comfort for the whole family. Non-smoking and available with a City View.

Please note that all rooms at KHAS Gresik Hotel are strictly non-smoking. There are no pet-friendly rooms available.

KHAS Gresik Hotel Dining & Restaurants

Savour the flavours of Jawa Timur and beyond at KHAS Gresik Hotel's dining establishments.

The Oasis Restaurant:
Start your day with an artisanal breakfast buffet featuring a wide array of local and international delights. For lunch and dinner, enjoy a selection of Indonesian specialties and contemporary dishes. Estimated price per person for lunch/dinner is around AUD $20-30. The restaurant is open daily from 6:30 AM to 10:00 PM.
The Lounge Bar:
Unwind with a refreshing drink or a light snack in a relaxed atmosphere. Perfect for casual meetings or simply enjoying a quiet moment. Open from 10:00 AM to 11:00 PM daily.

KHAS Gresik Hotel Nearby Attractions and Activities

Discover the rich culture and vibrant life surrounding KHAS Gresik Hotel.

Sunan Giri Tomb:
A significant historical and religious site, offering a glimpse into the region's spiritual heritage.
Gresik City Centre:
Explore the local markets, shop for traditional crafts, and experience the daily life of the community.
Taman Wisata Alam Mangrove Wonorejo:
A beautiful natural reserve perfect for a peaceful stroll and observing local flora and fauna.
Museum Gresik:
Delve deeper into the history and art of the Gresik region.
Alun-Alun Gresik:
The central town square, often a hub of local activity and events.

If you are looking for other activities around KHAS Gresik Hotel, check out the best deals on Traveloka: Recommended activities in Gresik!

How to Get to KHAS Gresik Hotel from the Airport

Navigating your journey to KHAS Gresik Hotel is straightforward, with several convenient options available. Understanding how to get to KHAS Gresik Hotel from the airport ensures a smooth start to your stay.

Airport Transfer Service:
For ultimate convenience, consider booking the hotel's dedicated airport transfer services. This service offers a hassle-free journey directly to your accommodation. Prices are typically around AUD $30-50, depending on the vehicle type.
Ride-hailing Services:
You can easily book a ride through popular ride-hailing apps. This is a flexible and often cost-effective option, with fares estimated between AUD $25-40.
Taxi:
Metered airport taxis are readily available outside the arrival terminals. This is a reliable option, with fares generally ranging from AUD $25-45.

Summary of Why You Should Choose to Stay at KHAS Gresik Hotel

When considering your accommodation in Jawa Timur, KHAS Gresik Hotel stands out for its excellent location, comprehensive facilities, and warm hospitality.

Prime location in the heart of Gresik, offering easy access to local attractions and amenities.
Comfortable and well-appointed rooms catering to various needs, ensuring a restful stay.
A range of facilities including a swimming pool and fitness centre to enhance your experience.
Delicious dining options to satisfy your culinary cravings.
Friendly and professional staff dedicated to making your stay enjoyable.

Ready to experience the best of Gresik? Check for Book budget hotels in Jawa Timur and secure your preferred dates. For seamless travel arrangements, you can also Easily book domestic and international flights at low prices. Booking KHAS Gresik Hotel is your first step towards an unforgettable Indonesian adventure.

All facilities in KHAS Gresik Hotel

Swimming Pool

Functional Hall

Common Space

Lobby

Exterior

Hotel Services

Bellhop
Concierge
Early Check-in
Express check-in
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Limited hours room service
Luggage storage
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast
Breakfast (surcharge)
Cafe
Dining area
No alcohol
Snacks

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Fireplace in lobby
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Transportation

Airport transfer
Area shuttle with surcharge
Limited parking
Shopping center shuttle (surcharge)
Valet parking

Business Facilities

Conference room
Meeting facilities
Photocopier
PRINTER
Projector

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Family-friendly Facilities

Children pool

Accessibilty

Accessible parking

Kids and Pets

Babysitting with surcharge

Things to Do

Indoor pool

Connectivity

Free WiFi

Accommodation Policy & General Information in KHAS Gresik Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please present your ID Upon Check in. Airport Pick up Service Available @Rp.350.000,-/pick up. Smoking rooms based on Availability upon check in.Check in Time is 14.00 and Check Out time is 12 Noon.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at KHAS Gresik Hotel	120
Number of floors in KHAS Gresik Hotel	14
Another facilities in KHAS Gresik Hotel	Bellhop, Concierge, Early Check-in, Express check-in, Front desk

Frequently asked questions about KHAS Gresik Hotel

What are available facilities at KHAS Gresik Hotel?

There are top facilites at KHAS Gresik Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at KHAS Gresik Hotel?

The standard check-in time at KHAS Gresik Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does KHAS Gresik Hotel provide breakfast?

Yes, KHAS Gresik Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of KHAS Gresik Hotel?

KHAS Gresik Hotel has a 3.0-star rating.

How many floors does KHAS Gresik Hotel have?

KHAS Gresik Hotel has 14.

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KHAS Gresik Hotel reviews and ratings

Overall Ratings & Reviews KHAS Gresik Hotel

Traveloka (3,435)

Other sources (3)

8.5

Very Good

From 3,435 reviews

Provided by travellers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about KHAS Gresik Hotel

All

Distance to City Center (67)

Staff Friendliness (67)

Ambiance (64)

Bedroom (62)

Bathroom (54)

Accessibility (53)

Hotel Area (51)

Surroundings (47)

Check-in/out Time (44)

Family Friendly (41)

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Traveller Reviews KHAS Gresik Hotel

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Customer reviews

Muhammad R. E.

Staycation

8.5

/10

Reviewed 2 week(s) ago

The food was tasteless, completely bland. Gresik is known for its delicious food, but why didn't any of the hotel's food taste good?

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Accommodation's Reply

28 May 2026

Dear Mr. Muhammad R.E., Respectfully yours, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your stay and for taking the time to write a review. We apologize for your dissatisfaction with the quality of the food served during your stay. We have taken your feedback regarding the taste of the food seriously and have forwarded it to our Food and Beverage team for evaluation and improvement in both taste and menu variety to better meet guest expectations. We greatly appreciate your feedback, as it is crucial for our continuous improvement of our services, especially in the area of food and beverage. We sincerely hope to have the opportunity to welcome you back again for an even better experience at Kas Gresig Hotel. Sincerely, Kas Gresig Hotel

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E***O

Business

8.2

/10

Reviewed 2 week(s) ago

Overall satisfied with the service, the location is quite strategic.

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Accommodation's Reply

28 May 2026

Dear Mr./Ms. E*o, Greetings from Khas Hotel Gresik. Thank you for choosing Khas Hotel Gresik for your business trip and thank you for taking the time to write a review. We are delighted to hear that you were satisfied with our service and that the hotel's excellent location accommodated your travel needs. Your positive feedback motivates our entire team to strive for the best service and comfortable accommodations for all guests. We hope to welcome you back on your next visit to Khas Hotel Gresik. Sincerely, Khas Hotel Gresik

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S***a

Transit

6.7

/10

Reviewed 2 week(s) ago

Many of us stayed in the room, which meant it was damp. It's a shame that the cleaning wasn't thorough when guests checked in.

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Accommodation's Reply

28 May 2026

Dear S*a, This is the warmest greeting from Kas Gresik Hotel. We sincerely thank you for choosing our hotel and for leaving such a valuable review. We sincerely apologize for the inconvenience caused by the room humidity and the cleanliness at check-in falling short of your expectations. Your valuable feedback is very important to us, and we will forward it to the relevant departments to improve our room cleaning procedures and provide you with a more pleasant environment. Your valuable comments are invaluable in improving our service quality and ensuring a more comfortable stay. We hope to provide you with an even more satisfying experience when you visit our hotel again. Thank you. Sincerely, Kas Gresik Hotel

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S***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

It was nice to stay here, maybe I will stay here again with my family.

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Accommodation's Reply

28 May 2026

Dear S*a, Thank you for choosing Khas Gresik Hotel for your stay on May 4-5, 2026. We are delighted to hear that you were comfortable and enjoyed your stay with us. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We are also pleased to know that you plan to return with your family in the future. We would definitely welcome you back to Khas Gresik Hotel. Sincerely, Khas Gresik Hotel

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M***d

9.7

/10

Reviewed 3 week(s) ago

Recommendations for holidays to Gresik

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Accommodation's Reply

18 May 2026

Dear Mr. M*d, Thank you for choosing Khas Gresik Hotel as your accommodation during your visit to Gresik Island. We are delighted that you gave us a satisfaction rating and recommended our hotel for your Gresik vacation. Your support and positive feedback motivate our entire team to continue striving to provide the best service. We hope to welcome you and your family back again on your next visit for an even more comfortable and enjoyable holiday. Sincerely, Khas Gresik Hotel

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Y***s

6.3

/10

Reviewed 5 week(s) ago

The AC is not cold, complained 3 times only to be cleaned.

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1 people find it helpful

Accommodation's Reply

06 May 2026

Dear Mr./Ms. Y*s, Sincerely, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel and for taking the time to write a review about your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning air conditioning and the unsatisfactory handling of your complaint, which certainly did not reflect the standard of service we expect. We will immediately follow up on your feedback with our team to thoroughly investigate and improve our response to each guest's complaint to prevent such incidents from happening again. We sincerely hope to have the opportunity to welcome you back with a better stay experience. Sincerely, Kas Gresig Hotel

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Yulia N.

Business

9.7

/10

Reviewed 5 week(s) ago

Required to stay at the hotel again

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Accommodation's Reply

06 May 2026

Dear Mr./Ms. Supree Y., This is a brief message from Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your business trip on April 28-29, 2026, and thank you for taking the time to write such a wonderful review. We are delighted to hear that your stay was enjoyable and that you will return in the future. This motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Kas Gresig Hotel again for an even more memorable experience. Sincerely, Kas Gresig Hotel

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Imma T.

Staycation

9.4

/10

Reviewed 7 week(s) ago

Worth it for the price of around 300, a hotel with good facilities, not like the ones on social media... Satisfied

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Accommodation's Reply

23 Apr 2026

Dear Ms. Imma T., Thank you for choosing Cas Gresic Hotel for your trip on April 18-19, 2026. We are delighted to hear that you were satisfied with the facilities we provided and that you received good value for your money. Your feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you back again on your next trip for an even better experience. Sincerely, Cas Gresic Hotel

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Imma T.

Staycation

9.4

/10

Reviewed 7 week(s) ago

Initially, I saw on social media that some people said it was bad... After I visited it myself, I was very wrong... Friendly service, clean and cool rooms, close to the city center and culinary opportunities. Sunday mornings, you can enjoy CFD and just walk. It's worth it for that price, with prayer equipment and a Quran provided. It was worth booking 3 rooms, considering the many children, hehehe.

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Accommodation's Reply

23 Apr 2026

Dear Imma T., Thank you for choosing Kas Gresik Hotel. We are delighted to hear that your experience at our hotel was satisfying, as you mentioned that our friendly service, clean and pleasant rooms, and convenient location allowed you to enjoy the Sunday CFD festival and dine comfortably. We also appreciate that our Muslim amenities, such as prayer tools and the Quran, were available, allowing you and your family to stay comfortably. We sincerely thank you for trusting us and booking three rooms at once, and we hope you and your family had a wonderful vacation 😊. We will do our best to provide an even more satisfying experience on your next visit. Thank you. Sincerely, Kas Gresik Hotel

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Mohamad S. W.

Leisure

8.8

/10

Reviewed 7 week(s) ago

The elevator seems like it needs frequent maintenance, because it's a bit scary, and the toilet door can't be locked.

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Accommodation's Reply

23 Apr 2026

Dear Mr. Mohammed S.W., Thank you for choosing Kas Gresik Hotel for your trip on April 3-4, 2026, and thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the elevator and the bathroom door that could not be locked. This feedback is very important to us, and we have forwarded it to the relevant team for immediate investigation and repair. This is to ensure we can better maintain the comfort and safety of our guests. We still hope that our overall service will continue to leave a positive impression during your stay. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Kas Gresik Hotel

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D***i

Business

8.2

/10

Reviewed 8 week(s) ago

I'm really sorry, I came all the way from Jakarta and arrived in the middle of the night, the room was really dirty, the bathroom was dirty, the breakfast was not good, you really have to pay attention to everything.

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Accommodation's Reply

23 Apr 2026

Dear Mr./Ms. D*i, Thank you for choosing Khas Gresik Hotel for your business trip on April 7-8, 2026, and thank you for taking the time to write a review. We apologize for your unpleasant experience, particularly regarding the cleanliness of the room, the condition of the bathroom, and the quality of the breakfast, which certainly did not reflect the standard of service we expect. Your feedback is very important to us, and we have contacted our housekeeping and food and beverage teams to conduct a thorough assessment and make improvements to prevent such incidents from happening again in the future. We greatly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Sincerely, Khas Gresik Hotel

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m***m

Leisure

8.8

/10

Reviewed 9 week(s) ago

The location is quite strategic, making it easy to get around. The staff are friendly, but it's a shame the room isn't soundproof, so when someone in the next room turns on the TV so loud, it can be heard in their room, where they watch TV all day. Still, I highly recommend it; I might stay here again 😀

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Accommodation's Reply

11 Apr 2026

Dear Valued Guest, Thank you for choosing Hotel Cas Gresig for your stay from March 27-29, 2026. We are delighted to hear that our excellent location and friendly service from our team made your stay enjoyable. We apologize for any inconvenience caused by noise from neighboring rooms. This is important to us, and we will follow up on this to ensure the comfort of all our guests is even better in the future. Thank you for your feedback. We hope to welcome you back again for an even better stay. Sincerely, Hotel Cas Gresig

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Septian R. A.

Leisure

9.7

/10

Reviewed 10 week(s) ago

The room is comfortable, check in is easy, the price is affordable

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Accommodation's Reply

01 Apr 2026

Dear Mr. Septian, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted that you were impressed with our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel.

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w***u

Transit

8.4

/10

Reviewed 10 week(s) ago

Strategic location. Fast check-in/out. The bathroom exhaust fan wasn't working, so it smelled bad. The shower handle was broken, but it was quickly fixed. The staff was friendly.

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Accommodation's Reply

11 Apr 2026

Dear Mr./Ms. w*u, Thank you for choosing Khas Gresik Hotel for your stay on March 19-20, 2026. We are delighted to hear that our excellent location, prompt check-in/check-out process, and staff service created a positive impression throughout your stay. We apologize for the inconvenience related to the malfunctioning bathroom ventilation fan and the condition of the shower head. Thank you for your understanding, and we are pleased that our team was able to assist with the repairs immediately. We will take this feedback into consideration to further improve the quality of our facilities in the future. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Khas Gresik Hotel

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Q***l

Leisure

9.1

/10

Reviewed 10 week(s) ago

Check-in was at 11:00 PM and the process was quick. The room was a little dusty (probably due to infrequent use), but overall it was clean, and the shower was warm.

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Accommodation's Reply

01 Apr 2026

Dear Mr./Ms. Q*l, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted to know that our service and comfort were memorable for you. Providing the best service and maintaining guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience on your next visit. Sincerely, Kas Gresig Hotel

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Z***n

Business

9.4

/10

Reviewed 10 week(s) ago

Very friendly and very privacy conscious, recommended for future stays if you stop by Gresik

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Accommodation's Reply

01 Apr 2026

Dear Mr. Z*n, Sincerely, Khas Gresik Hotel. Thank you for taking the time to share your stay experience with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Khas Gresik Hotel

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Nurhuda A.

8.5

/10

Reviewed 11 week(s) ago

Good enough as a transit hotel to Bawean

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Accommodation's Reply

01 Apr 2026

Dear Ms. Nurhuda, From Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel

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N***R

6.5

/10

Reviewed 12 week(s) ago

The front desk staff at check-in were unfriendly, lacking smiles, and when they entered and exited the hotel, they felt like the center of attention, making it a bit uncomfortable. However, the front desk staff at check-out were very friendly, pleasant to listen to, and very pleasant. Best of luck, sir.

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2 people find it helpful

Accommodation's Reply

19 Mar 2026

Dear Mr./Ms. N*R,* Thank you for choosing Hotel Kas Gresig as your accommodation and thank you for taking the time to write a review. We apologize for the unpleasant experience during the check-in process, especially regarding the unfriendly nature of the reception staff which did not meet expectations and caused you discomfort. This is important to us, and we will use this information to improve the quality of our service, particularly in creating a friendly and professional impression for all guests. On the other hand, we greatly appreciate your positive feedback regarding the service of the staff during the check-out process. We will pass on this compliment to the relevant staff member as an incentive to provide the best possible service. Your feedback is very important to us in developing and providing a better guest experience in the future. We hope to welcome you back on your next stay. Sincerely, Hotel Kas Gresig

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DR WALITO

Transit

8.2

/10

Reviewed 15 week(s) ago

The pillowcase smelled musty, so the phone immediately replaced it. 309

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Accommodation's Reply

04 Mar 2026

Dear Mr. Valito, From Cas Gresic Hotel, Thank you for choosing our hotel, a three-star hotel with the best location in Gresic. We highly recommend it as your home away from home during your stay in Gresic. We greatly appreciate your valuable feedback, and our staff will focus even more on guest satisfaction. We assure you that incidents such as the uncomfortable pillowcase will not happen again. Thank you for sharing your experience with us. We apologize for the inconvenience and hope to welcome you back in the near future with even better service at our hotel. Sincerely, The Management

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S***i

Transit

9.4

/10

Reviewed 15 week(s) ago

The hotel is very comfortable, the staff are friendly and very helpful.

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1 people find it helpful

Accommodation's Reply

04 Mar 2026

Dear Mr./Ms. S*i, Sincerely, Khas Gresik Hotel would like to thank you for staying with us from February 10th, 2026 to February 12th, 2026, and for taking the time to write a review. We are delighted that you were comfortable during your stay and appreciated the friendliness and assistance of our staff. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Khas Gresik Hotel again. Sincerely, The Management

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