Amazing customer service from all the ibis team... from receptionist, housekeeping, bellboy, and even the security guys are so very friendly and helpful ! We sure had a pleasant stay while we were there.. Thanks for giving us the best hospitality ! Will definitely want to stay here again !
Had a great stay at Novotel Jakarta Gajah Mada. The General Manager of this hotel sure have gems working under his wings. The hospitality shown from the Front Office (Mr Hero and all his colleagues) to the Concierge (Mr Sudiro and colleagues), Restaurant Manager and his staff is welcoming and made my stay like home. My triplet really do enjoy their stay and the kind, courteous and friendly staffs made their experience worthwhile. Will definitely came back to this hotel when my family visit Jakarta again. Stay there for 8 Days from (23/2 to 3/3). Wish I could extend my stay.
It was an awesome experience. I made a reservation for their iftar buffet and it was perfect: good offer for affordable price. I also booked for their room and it was perfect. Old-luxury interior and facilities, glass bottled mineral water, branded shampoo and bath gel, and nice view.
This is my second time staying here. The rooms are clean and have a variety of breakfast. The service are good. Also, the staff are friendly and polite. A lot of restaurants nearby this hotel. Never regret staying here.
I like this hotel. Even this hotel just 3-star hotel, but very comfortable. The bedroom and bathroom is clean. The location of this hotel so close with downtown. I recommend this hotel for everyone.
Spacious room. Good services from the staffs. We stayed here during emergency PPKM, so the breakfast was delivered to our room. Swimming pool still can be used but we prefer not to.
A very pleasant stay at this hotel. Great location to my activities, helpful staff, very clean room and bathroom, quiet ambience since located far from highway and traffic. Highly recommended!
It was a great place, of course. Too bad I left a bad memory for the staff there because I forgot to prepare cash for deposit. But the staff was very friendly and said that “it’s okay because it’s already late. Just remember to prepare deposits in the future,” I felt real bad. The food was pretty decent and all in all was a great stay. Deal was a steal. Looking forward to staying here again in the future!
Nice and clean rooms. But lack of employee so sometime requesting are a bit slow. Restaurant are not 24 hours but location of hotel is very convenient to the mall just opposite the hotel.
The room was clean and the air conditioning worked perfectly, cool and refreshing. The hotel has an old-school charm, reminding me of classic hotels from the past. Though not modern, it’s well-maintained and comfortable. A good place for a simple, nostalgic stay. Everything felt neat, quiet, and pleasantly familiar.
Luxury as its name! Excellent service with good price. Clean bathroom, towel, shampoo soap and hairdryer are available. No breakfast but free coffee/tea is good for me. Clean and comfy pod and beautiful interior design. Will come back here again for sure. Thanks
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