MAXONE DUMAI

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9.1
/10
Exceptional
443 reviews

What Guests Say About Their Stay

Bintang I. T.

9.7
/ 10
The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.
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Gita C.

8.8
/ 10
Staff was accommodating and friendly, clean, spacious room. Breakfast spread was good.
In the Area
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JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
MAXONE DUMAI is located in area / city Dumai Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MAXONE DUMAI

JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826
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Lobby MAXONE DUMAI
Lobby 2 MAXONE DUMAI

Discover More About MAXONE DUMAI

The Charm of MAXONE DUMAI

For Australian travellers seeking a comfortable and convenient base in Riau, Indonesia, MAXONE DUMAI presents an appealing option. This hotel aims to provide a welcoming atmosphere and essential amenities, making it a solid choice for those exploring the region. Whether you're in Dumai for business or leisure, understanding what MAXONE DUMAI offers can help you plan a smoother trip.

Rates at MAXONE DUMAI start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of MAXONE DUMAI

MAXONE DUMAI is situated in the vibrant city of Dumai, Riau. Located at {localAddressString}, the hotel offers a strategic position for exploring the local area. While specific distances to major transport hubs like train stations or city centres can vary, Dumai itself is a key port city, offering access to various transportation networks. The surrounding area is known for its local flavour, with opportunities to experience authentic Indonesian life. For those who enjoy a stroll, the immediate vicinity offers a glimpse into the daily rhythm of the city, with local shops and eateries providing a taste of the local culture. If you're planning a road trip or need to get around easily, understanding the local transport options is key.

Guest Facilities and Services at MAXONE DUMAI

Guest facilities at MAXONE DUMAI are designed to cater to the needs of modern travellers. The hotel provides essential services to ensure a comfortable stay. Australian travellers often appreciate reliable Wi-Fi access, and MAXONE DUMAI aims to offer this. For those who enjoy starting their day with a good meal, the hotel may offer breakfast options, potentially including local Indonesian dishes or more familiar continental choices, alongside coffee. A 24-hour front desk is typically available to assist with any queries or requests, providing a sense of security and convenience at any hour. Secure luggage storage is also a common amenity that can be very useful for travellers looking to explore before check-in or after check-out.

Room Information and Stay Experience at MAXONE DUMAI

MAXONE DUMAI offers a range of rooms designed to provide a restful environment for its guests. The room types of MAXONE DUMAI aim to accommodate different traveller needs, whether you're travelling solo, as a couple, or with family. Each room is typically furnished with comfort in mind, featuring beds that promise a good night's sleep. Cleanliness is a priority, ensuring a pleasant stay. Modern climate control systems, such as air conditioning, are essential for comfort in the tropical climate of Riau, and these are usually standard. Bathrooms are kept clean and functional, providing the necessary facilities for guests to refresh and prepare for their day.

Recommended Nearby Dining and Cafes around MAXONE DUMAI

Dumai, like many Indonesian cities, boasts a rich culinary scene, and MAXONE DUMAI is positioned to allow guests to explore it. While the hotel may offer its own dining options, the surrounding area is likely to have a variety of local eateries and cafes. You can expect to find places serving authentic Indonesian cuisine, from flavourful nasi goreng to hearty sate. For those who enjoy a good coffee, local cafes often provide a welcoming spot to relax and recharge. Exploring the neighbourhood can lead to discovering hidden gems that offer a true taste of local life, from bustling street food stalls to more established restaurants.

Popular Attractions and Activities near MAXONE DUMAI

Dumai and its surrounding areas in Riau offer a variety of experiences for travellers. While Dumai is primarily known as a port city, there are still points of interest to explore.

  • Tasik Putri Puyu:

    A scenic lake offering a tranquil escape and opportunities for local fishing.
  • Pantai Purnama:

    A popular local beach area where residents gather, offering a glimpse into local leisure activities.
  • Taman Bukit Gelanggang:

    A city park that serves as a green lung for Dumai, often a place for recreation and relaxation.
  • Rumah Sakit Umum Daerah (RSUD) Dumai Area:

    While a hospital, the surrounding urban environment provides insight into the city's infrastructure and daily life.
  • Local Markets:

    Exploring the traditional markets in Dumai offers a vibrant sensory experience, showcasing local produce and crafts.

If you are looking for other activities around MAXONE DUMAI, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to MAXONE DUMAI from the Airport

Navigating your way to MAXONE DUMAI from the airport is a key part of your travel planning. For travellers arriving by air, understanding the available transportation options is crucial. The primary airport serving Dumai is Pinang Kampai Airport (DUM).

  • Airport Shuttle Buses:

    While not always direct, local shuttle services might operate from the airport towards the city centre, from where you can take a local taxi or rideshare service to the hotel.
  • Public Metered Taxis:

    Official airport taxis are usually available at the arrival terminal. They offer a direct route to MAXONE DUMAI.
  • Rideshare Services:

    Popular rideshare services are often accessible from the airport, providing a convenient and often cost-effective way to reach your destination.

For a seamless journey, consider pre-booking an Airport transfer service or arranging your MAXONE DUMAI airport transfer upon arrival.

Summary of Why You Should Choose MAXONE DUMAI

MAXONE DUMAI offers a practical and comfortable choice for travellers visiting Riau. Its key advantages include:

  • Convenient Location:

    Situated to provide access to Dumai's local attractions and amenities.
  • Comfortable Accommodation:

    Rooms are designed with guest comfort in mind, featuring essential amenities.
  • Helpful Services:

    A 24-hour front desk and other facilities aim to make your stay hassle-free.

Ready to experience Dumai?

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All facilities in MAXONE DUMAI

Swimming Pool MAXONE DUMAI
Swimming Pool
Fitness Center MAXONE DUMAI
Fitness Center
Lobby MAXONE DUMAI
Lobby
Accommodation Services MAXONE DUMAI
Accommodation Services
Exterior MAXONE DUMAI
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

General

  • AC
  • Ballroom
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Food and Drinks

  • Restaurant with AC

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in MAXONE DUMAI

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please show proof of booking voucher and ID card according to the voucher booked
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MAXONE DUMAI
100
Number of floors in MAXONE DUMAI
4
Another facilities in MAXONE DUMAI
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, WiFi in public area

Frequently asked questions about MAXONE DUMAI

What are available facilities at MAXONE DUMAI ?
There are top facilites at MAXONE DUMAI such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MAXONE DUMAI ?
The standard check-in time at MAXONE DUMAI is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MAXONE DUMAI provide breakfast?
Yes, MAXONE DUMAI provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of MAXONE DUMAI ?
MAXONE DUMAI has a 4.0-star rating.
How many floors does MAXONE DUMAI have?
MAXONE DUMAI has 4.
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MAXONE DUMAI reviews and ratings

9.1
Exceptional
From 443 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about MAXONE DUMAI
All
Bedroom (44)
Staff Friendliness (43)
Room Space (41)
Distance to City Center (39)
Ambiance (39)
Bathroom (38)
Accessibility (30)
Family Friendly (30)
Hotel Area (29)
Taste (28)
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Traveller Reviews MAXONE DUMAI

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Very impressive, friendly staff, clean and comfortable place.
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Ary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and very helpful with the check-in process.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Aree, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ms. Aree
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Ahmad J.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Cool, just be consistent so it's okay.
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Accommodation's Reply
21 Jul 2026
Dear Mr. Ahmad, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ahmad
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F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the hotel is clean and comfortable, the swimming pool is large and clean.
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Accommodation's Reply
28 Jul 2026
Dear Mr./Mrs. F., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Mrs. F.
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Y***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
What we ordered on the app wasn't the same when we arrived at the front desk. It could have changed itself. It was just awful. This is the first time I've encountered a hotel like this. We ordered something different on the app, and when we arrived at the hotel, it was a different experience. So disappointed!!! Just once.
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Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. Y., Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team. Regarding room requests, we now have available room types to choose from. If you have any special requests, please write them in the request section so we can strive to meet your needs. We are committed to continuously improving the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you again. Mr./Ms. Y.
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Euis n.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The cleanliness of the room, sheets, bed covers, and towels needs improvement. The soap dispenser is stiff and the soap is difficult to dispense.
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Accommodation's Reply
09 Jul 2026
Dear Mrs. Erz, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again. Sincerely, Mrs. Erz
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 6 week(s) ago
Please keep the room and bathroom clean. Everything is dirty, including the towels, which are unusable. The sheets are also dirty. Please pay attention to everything.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. W., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We will forward your rating to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you again. Sincerely, Mr./Ms. W.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The rooms are clean and comfortable. The toilets are also clean. The staff is friendly. The central location makes it easy to get around.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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Bintang I. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bintang, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bintang
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Bravo Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is very clean and comfortable. The breakfast is also delicious.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bravo, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bravo.
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S***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Clean rooms, location in downtown Dumai.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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eyraa n.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
overall perfect ! I love it !!
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Accommodation's Reply
02 Jun 2026
Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era
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S***G
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The atmosphere is comfortable and full of memories.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Absolutely perfect and definitely recommended
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is relatively new and the rooms are nice, the facilities are complete, and it is close to the city too.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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R***n
icon-origin-TRAVELOKA
7.2
/10
Reviewed 14 week(s) ago
The hotel was okay in the city center, but it didn't live up to expectations. I couldn't borrow an iron, and the technicians didn't show up when I asked for help fixing the TV. The rooms were on the corners of the floor and dusty. It's a shame that, despite being an art hotel, the management wasn't up to par. The food was okay, and the ambiance was good.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. R., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Nice, comfortable, and strategic location.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Great, the receptionist is very friendly, the people are all friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Mrs. R., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Mrs. R.
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suwarno h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel staff were very friendly, making it easy for us to get from check-in to check-out.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Suwannano, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Suwannano
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ade i. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Good facilities and friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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Number of reviews per page
20
40

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Lobby 4 MAXONE DUMAI

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.1
Exceptional
From 443 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about MAXONE DUMAI
All
Bedroom (44)
Staff Friendliness (43)
Room Space (41)
Distance to City Center (39)
Ambiance (39)
Bathroom (38)
Accessibility (30)
Family Friendly (30)
Hotel Area (29)
Taste (28)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews MAXONE DUMAI

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Very impressive, friendly staff, clean and comfortable place.
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Ary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and very helpful with the check-in process.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Aree, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ms. Aree
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Ahmad J.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Cool, just be consistent so it's okay.
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Accommodation's Reply
21 Jul 2026
Dear Mr. Ahmad, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ahmad
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F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the hotel is clean and comfortable, the swimming pool is large and clean.
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Accommodation's Reply
28 Jul 2026
Dear Mr./Mrs. F., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Mrs. F.
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Y***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
What we ordered on the app wasn't the same when we arrived at the front desk. It could have changed itself. It was just awful. This is the first time I've encountered a hotel like this. We ordered something different on the app, and when we arrived at the hotel, it was a different experience. So disappointed!!! Just once.
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Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. Y., Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team. Regarding room requests, we now have available room types to choose from. If you have any special requests, please write them in the request section so we can strive to meet your needs. We are committed to continuously improving the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you again. Mr./Ms. Y.
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Euis n.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The cleanliness of the room, sheets, bed covers, and towels needs improvement. The soap dispenser is stiff and the soap is difficult to dispense.
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Accommodation's Reply
09 Jul 2026
Dear Mrs. Erz, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again. Sincerely, Mrs. Erz
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 6 week(s) ago
Please keep the room and bathroom clean. Everything is dirty, including the towels, which are unusable. The sheets are also dirty. Please pay attention to everything.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. W., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We will forward your rating to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you again. Sincerely, Mr./Ms. W.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The rooms are clean and comfortable. The toilets are also clean. The staff is friendly. The central location makes it easy to get around.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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Bintang I. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bintang, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bintang
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Bravo Z.
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10.0
/10
Reviewed 8 week(s) ago
The hotel is very clean and comfortable. The breakfast is also delicious.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bravo, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bravo.
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S***Y
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8.5
/10
Reviewed 11 week(s) ago
Clean rooms, location in downtown Dumai.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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eyraa n.
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Transit
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9.7
/10
Reviewed 12 week(s) ago
overall perfect ! I love it !!
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Accommodation's Reply
02 Jun 2026
Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era
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S***G
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Business
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10.0
/10
Reviewed 12 week(s) ago
The atmosphere is comfortable and full of memories.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
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Business
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10.0
/10
Reviewed 12 week(s) ago
Absolutely perfect and definitely recommended
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
The hotel is relatively new and the rooms are nice, the facilities are complete, and it is close to the city too.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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R***n
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7.2
/10
Reviewed 14 week(s) ago
The hotel was okay in the city center, but it didn't live up to expectations. I couldn't borrow an iron, and the technicians didn't show up when I asked for help fixing the TV. The rooms were on the corners of the floor and dusty. It's a shame that, despite being an art hotel, the management wasn't up to par. The food was okay, and the ambiance was good.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. R., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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D***i
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10.0
/10
Reviewed 15 week(s) ago
Nice, comfortable, and strategic location.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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R***y
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9.4
/10
Reviewed 18 week(s) ago
Great, the receptionist is very friendly, the people are all friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Mrs. R., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Mrs. R.
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suwarno h.
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10.0
/10
Reviewed 19 week(s) ago
The hotel staff were very friendly, making it easy for us to get from check-in to check-out.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Suwannano, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Suwannano
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ade i. P.
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10.0
/10
Reviewed 19 week(s) ago
Good facilities and friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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