MAXONE DUMAI

Hotels
9.1
/10
Exceptional
377 reviews

What Guests Say About Their Stay

Gita C.

8.8
/ 10
Staff was accommodating and friendly, clean, spacious room. Breakfast spread was good.
In the Area
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JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
MAXONE DUMAI is located in area / city Dumai Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MAXONE DUMAI

JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826
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Lobby MAXONE DUMAI
Lobby 2 MAXONE DUMAI

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MAXONE DUMAI Rates per Night

Looking for the best MAXONE DUMAI hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

MAXONE DUMAI room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

MAXONE DUMAI Location & Address

MAXONE DUMAI is located at JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826. It's situated in the Dumai area of Indonesia. The hotel is approximately 3 km from the city center.

How to go to MAXONE DUMAI from Airport

Arriving at the airport and wondering about the best way to get to MAXONE DUMAI? Don't worry, there are several options for your hotel transfer. Here's a breakdown to help you choose the most convenient route:

  • Taxi (Most Direct):

    A taxi from Pinang Kampai Airport (DUM) to MAXONE DUMAI is the most straightforward option. You'll find taxis readily available outside the arrival terminal. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are available in Dumai. Simply use the Traveloka app to book a ride. This can be a convenient option, especially if you're familiar with using ride-hailing apps.
  • Airport Shuttle (Pre-booked):

    Check if MAXONE DUMAI offers an airport shuttle service. This usually requires booking in advance, but it can be a hassle-free way to get to the hotel, especially if you have a lot of luggage. Contact the hotel directly to inquire about availability and pricing.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride-hailing service through Traveloka. This ensures a smooth and stress-free transfer to MAXONE DUMAI.

MAXONE DUMAI Reviews & Summary

Looking for all the details about MAXONE DUMAI? Want to know what other travellers think? We've compiled a summary of hotel reviews to give you a complete picture of what to expect during your stay.

Guests consistently praise MAXONE DUMAI for its friendly staff and convenient location. The hotel's modern design and comfortable rooms are also frequently mentioned as highlights. A standout feature is the rooftop terrace, offering stunning views of the city. Many guests appreciate the value for money, making it a popular choice for budget-conscious travellers.

"Great location, clean rooms, and friendly staff. The rooftop terrace is a definite plus! I would definitely stay here again."

MAXONE DUMAI Room Types Available

Choosing the right hotel room type can make all the difference to your stay. MAXONE DUMAI offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Max Room:

    These are the standard rooms, offering comfortable accommodation with essential amenities. They are typically non-smoking.
  • Happy Room:

    Slightly larger than the Max Rooms, the Happy Rooms offer extra space and comfort. Some Happy Rooms may offer city views.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or a sofa bed.

MAXONE DUMAI does not specify pet-friendly rooms. Contact the hotel directly to confirm.

Hotel Facilities in MAXONE DUMAI

MAXONE DUMAI offers a range of hotel facilities to ensure a comfortable and enjoyable stay. From essential amenities to leisure options, there's something for everyone. Here's a list of hotel amenities available:

  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • 24-Hour Front Desk:

    Assistance is available around the clock.
  • Rooftop Terrace:

    Enjoy panoramic city views from the rooftop terrace.
  • Meeting Rooms:

    Facilities are available for business meetings and events.
  • On-site Restaurant:

    Enjoy convenient dining at the hotel's restaurant.

Hotel Buffet or Restaurant/Cafe in MAXONE DUMAI

Looking for a convenient dining option during your stay at MAXONE DUMAI? The hotel offers an on-site hotel restaurant where you can enjoy a variety of meals. Here's what you can expect:

  • Restaurant Name:

    The hotel's restaurant offers a menu of local and international dishes.
  • Cuisine:

    Expect a mix of Indonesian specialties and familiar Western options.
  • Buffet:

    The restaurant may offer a breakfast buffet with a selection of hot and cold items. Prices typically range from SGD 10-15 per person.
  • Signature Dishes:

    Try the Nasi Goreng or Gado-Gado for a taste of local flavours.

MAXONE DUMAI Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Many travellers prefer hotels with airport shuttle services for a smooth arrival and departure. Here's what you need to know about airport pickups at MAXONE DUMAI:

MAXONE DUMAI may offer airport pick-up services. To book, contact the hotel directly at least 24 hours in advance. Provide your flight details (arrival time, flight number) when booking. Confirm the price and meeting point with the hotel.

Nearby MRT Station & Bus Stops

Exploring Dumai using public transport is a great way to experience the city. Knowing the nearby MRT and bus stations can make your travels much easier. Here's a guide to nearby public transport options:

  • Nearest Bus Stop:

    The nearest bus stop is located on Jalan Sudirman, approximately 500 meters from MAXONE DUMAI.

Public transport cards are not widely used in Dumai. Payment is typically made in cash directly to the bus conductor.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Dumai and its surrounding areas offer a variety of nearby places to go that are perfect for families and kids. Here are some things to see nearby:

  • Pantai Marina (Marina Beach):

    Located approximately 15 km from MAXONE DUMAI, this beach offers a relaxing spot for families. Entry is free.
  • Taman Bukit Gelanggang (Bukit Gelanggang Park):

    A local park with green spaces and play areas, about 5 km from the hotel. Entry is free.
  • Museum Daerah Dumai (Dumai Regional Museum):

    Learn about the local history and culture at this museum, around 4 km from the hotel. Entry fee is approximately SGD 2.
  • Water Park Tirta Sari:

    Enjoy water slides and pools at this water park, located about 20 km from the hotel. Entry fee is approximately SGD 10.
  • Hutan Kota Dumai (Dumai City Forest):

    A green space offering a natural escape, approximately 8 km from the hotel. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near MAXONE DUMAI (Dumai)

Craving some delicious nearby dining options? Dumai offers a variety of local food and eateries near me, from cafes and restaurants to local street food. Here are some recommendations:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular coffee chain offering a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A familiar option for pizza lovers.
  • RM Pondok Gurih:

    A local restaurant serving Indonesian cuisine.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Sate:

    Grilled meat skewers served with peanut sauce.
  • Mie Goreng:

    Fried noodles with vegetables and meat.
  • Gado-Gado:

    Indonesian salad with peanut sauce.
  • Martabak:

    Sweet or savory pancake.

Shopping places near MAXONE DUMAI (Dumai)

Need to do some shopping near MAXONE DUMAI? While Dumai may not be a major shopping destination, there are still some dept stores near me and shops near me where you can find what you need. Here are a few nearby shopping options:

  • Citimall Dumai:

    A shopping mall with a variety of stores and restaurants.
  • Ramayana Department Store:

    A department store offering clothing, accessories, and household goods.
  • Pasar Tradisional Dumai (Dumai Traditional Market):

    Experience local shopping at this traditional market.

Other Places to Stay Near MAXONE DUMAI

Looking for alternative accommodations near MAXONE DUMAI? Whether you're seeking luxury or budget-friendly options, there are several hotels nearby to choose from. Here's a selection of affordable hotels nearby:

Three-Star Hotels Nearby:

  • Grand Zuri Dumai:

    A popular choice offering comfortable rooms and a range of amenities.
  • Comfort Hotel Dumai:

    A convenient option with a central location.
  • Hotel Sri Kemuning:

    Offers basic accommodation at an affordable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to plan your trip to Dumai? MAXONE DUMAI offers a convenient and comfortable base for exploring the city. With its central location, friendly staff, and range of amenities, it's a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your stay at MAXONE DUMAI through Traveloka for a seamless and affordable experience. Start planning your Dumai adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next trip.

All facilities in MAXONE DUMAI

Swimming Pool MAXONE DUMAI
Swimming Pool
Fitness Center MAXONE DUMAI
Fitness Center
Lobby MAXONE DUMAI
Lobby
Accommodation Services MAXONE DUMAI
Accommodation Services
Exterior MAXONE DUMAI
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

General

  • AC
  • Ballroom
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Food and Drinks

  • Restaurant with AC

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in MAXONE DUMAI

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please show proof of booking voucher and ID card according to the voucher booked
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MAXONE DUMAI
100
Number of floors in MAXONE DUMAI
4
Another facilities in MAXONE DUMAI
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, WiFi in public area

Frequently asked question in MAXONE DUMAI

What are available facilities at MAXONE DUMAI ?
There are top facilites at MAXONE DUMAI such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MAXONE DUMAI ?
The standard check-in time at MAXONE DUMAI is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MAXONE DUMAI provide breakfast?
Yes, MAXONE DUMAI provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of MAXONE DUMAI
MAXONE DUMAI has a 4.0-star rating.
How many floors does MAXONE DUMAI have?
MAXONE DUMAI has 4.
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More Reviews from Other Guests in MAXONE DUMAI

9.1
Exceptional
From 377 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about MAXONE DUMAI
All
Bedroom (42)
Staff Friendliness (38)
Distance to City Center (37)
Room Space (37)
Bathroom (36)
Ambiance (35)
Family Friendly (29)
Accessibility (28)
Hotel Area (26)
Taste (26)
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Traveler Reviews MAXONE DUMAI

Number of reviews per page
20
40
Customer reviews
eyraa n.
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Transit
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9.7
/10
Reviewed 6 day(s) ago
overall perfect ! I love it !!
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Accommodation's Reply
02 Jun 2026
Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era
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S***G
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10.0
/10
Reviewed 1 week(s) ago
The atmosphere is comfortable and full of memories.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
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10.0
/10
Reviewed 1 week(s) ago
Absolutely perfect and definitely recommended
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The hotel is relatively new and the rooms are nice, the facilities are complete, and it is close to the city too.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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R***n
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7.2
/10
Reviewed 3 week(s) ago
The hotel was okay in the city center, but it didn't live up to expectations. I couldn't borrow an iron, and the technicians didn't show up when I asked for help fixing the TV. The rooms were on the corners of the floor and dusty. It's a shame that, despite being an art hotel, the management wasn't up to par. The food was okay, and the ambiance was good.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. R., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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D***i
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10.0
/10
Reviewed 4 week(s) ago
Nice, comfortable, and strategic location.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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R***y
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9.4
/10
Reviewed 7 week(s) ago
Great, the receptionist is very friendly, the people are all friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Mrs. R., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Mrs. R.
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suwarno h.
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10.0
/10
Reviewed 8 week(s) ago
The hotel staff were very friendly, making it easy for us to get from check-in to check-out.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Suwannano, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Suwannano
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ade i. P.
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10.0
/10
Reviewed 8 week(s) ago
Good facilities and friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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ADE N.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Comfortable, the food is delicious.. Close to the harbor
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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H***i
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9.4
/10
Reviewed 8 week(s) ago
The location is very strategic, the staff service is very friendly, the cleanliness is quite good.
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. H., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Ms. H.
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izendra h.
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Business
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10.0
/10
Reviewed 8 week(s) ago
Maxone is the best for me, service and comfort.
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Accommodation's Reply
13 Apr 2026
Dear Ms. Isendra, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms. Isendra
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izendra h.
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10.0
/10
Reviewed 9 week(s) ago
Maxone is very good for us to stay in terms of price, cleanliness, and the best service.
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Accommodation's Reply
13 Apr 2026
Dear Ms. Isendra, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms. Isendra
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E***o
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9.7
/10
Reviewed 9 week(s) ago
Quite satisfied even though I only stayed here for 1 night. Thank you
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Accommodation's Reply
06 Apr 2026
Dear Mr./Ms. E., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Ms. E.
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A***p
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6.6
/10
Reviewed 10 week(s) ago
The service is not good, the room does not match the order.
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. A, Maxone Dumai Hotel respectfully submits your feedback. Thank you very much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you back again.
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W***u
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5.3
/10
Reviewed 10 week(s) ago
Just go to this hotel once, it's a standard guesthouse hotel, it's still better to stay at a guesthouse
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. W., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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R***I
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7.0
/10
Reviewed 10 week(s) ago
The experience was just like staying at any other hotel.
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Accommodation's Reply
30 Mar 2026
Dear R, Hotel Maxson Dumai extends its warmest greetings. We sincerely thank you for leaving a rating and review of our hotel. We will continue to do our best to provide you with the best service and facilities. We wish you and your family good health. We look forward to your visit again.
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A***l
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Business
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8.5
/10
Reviewed 12 week(s) ago
For sahur, the menu is lacking and refills take a long time.
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Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. A, Maxone Dumai Hotel respectfully submits your feedback. Thank you very much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you back again.
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A***l
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8.5
/10
Reviewed 13 week(s) ago
Good, suitable for stopping by while working in Dumai
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. A, Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again, Mr./Ms. A.
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D***n
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Staycation
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8.5
/10
Reviewed 16 week(s) ago
Happy to have found a suitable room, comfortable and relaxing enough to enjoy a short weekend away from work. Hopefully, I'll find another suitable room next time 🤩
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Accommodation's Reply
02 Mar 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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Number of reviews per page
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Lobby 4 MAXONE DUMAI

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.1
Exceptional
From 377 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about MAXONE DUMAI
All
Bedroom (42)
Staff Friendliness (38)
Distance to City Center (37)
Room Space (37)
Bathroom (36)
Ambiance (35)
Family Friendly (29)
Accessibility (28)
Hotel Area (26)
Taste (26)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MAXONE DUMAI

Number of reviews per page
20
40
Customer reviews
eyraa n.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
overall perfect ! I love it !!
Find this review helpful?
Accommodation's Reply
02 Jun 2026
Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era
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S***G
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The atmosphere is comfortable and full of memories.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
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Business
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10.0
/10
Reviewed 1 week(s) ago
Absolutely perfect and definitely recommended
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is relatively new and the rooms are nice, the facilities are complete, and it is close to the city too.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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R***n
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7.2
/10
Reviewed 3 week(s) ago
The hotel was okay in the city center, but it didn't live up to expectations. I couldn't borrow an iron, and the technicians didn't show up when I asked for help fixing the TV. The rooms were on the corners of the floor and dusty. It's a shame that, despite being an art hotel, the management wasn't up to par. The food was okay, and the ambiance was good.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. R., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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D***i
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10.0
/10
Reviewed 4 week(s) ago
Nice, comfortable, and strategic location.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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R***y
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9.4
/10
Reviewed 7 week(s) ago
Great, the receptionist is very friendly, the people are all friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Mrs. R., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Mrs. R.
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suwarno h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff were very friendly, making it easy for us to get from check-in to check-out.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Suwannano, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Suwannano
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ade i. P.
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10.0
/10
Reviewed 8 week(s) ago
Good facilities and friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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ADE N.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Comfortable, the food is delicious.. Close to the harbor
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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H***i
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9.4
/10
Reviewed 8 week(s) ago
The location is very strategic, the staff service is very friendly, the cleanliness is quite good.
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. H., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Ms. H.
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izendra h.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Maxone is the best for me, service and comfort.
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Accommodation's Reply
13 Apr 2026
Dear Ms. Isendra, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms. Isendra
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izendra h.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Maxone is very good for us to stay in terms of price, cleanliness, and the best service.
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Accommodation's Reply
13 Apr 2026
Dear Ms. Isendra, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms. Isendra
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E***o
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9.7
/10
Reviewed 9 week(s) ago
Quite satisfied even though I only stayed here for 1 night. Thank you
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Accommodation's Reply
06 Apr 2026
Dear Mr./Ms. E., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Ms. E.
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A***p
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
The service is not good, the room does not match the order.
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. A, Maxone Dumai Hotel respectfully submits your feedback. Thank you very much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you back again.
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W***u
icon-origin-TRAVELOKA
5.3
/10
Reviewed 10 week(s) ago
Just go to this hotel once, it's a standard guesthouse hotel, it's still better to stay at a guesthouse
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. W., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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R***I
icon-origin-TRAVELOKA
7.0
/10
Reviewed 10 week(s) ago
The experience was just like staying at any other hotel.
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Accommodation's Reply
30 Mar 2026
Dear R, Hotel Maxson Dumai extends its warmest greetings. We sincerely thank you for leaving a rating and review of our hotel. We will continue to do our best to provide you with the best service and facilities. We wish you and your family good health. We look forward to your visit again.
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
For sahur, the menu is lacking and refills take a long time.
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Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. A, Maxone Dumai Hotel respectfully submits your feedback. Thank you very much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you back again.
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A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Good, suitable for stopping by while working in Dumai
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. A, Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again, Mr./Ms. A.
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D***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 16 week(s) ago
Happy to have found a suitable room, comfortable and relaxing enough to enjoy a short weekend away from work. Hopefully, I'll find another suitable room next time 🤩
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Accommodation's Reply
02 Mar 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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