You should be able to make informed decisions about your personal data. This Privacy Notice explains how Traveloka Services Pte Ltd., its subsidiaries, affiliates and jointly controlled entities ("Traveloka", "us", "we", or "our") process your Personal Data. Processing includes the collection, recording, holding, organization, structuring, storage, retention, adaptation, alteration, retrieval, consultation, use, disclosure, erasure, or destruction of Personal Data (“process”), both through our website www.traveloka.com and Traveloka mobile app (respectively the "Site" or “Apps”).
This Privacy Notice applies to Traveloka users, applicants, vendors, suppliers, and partners ("You”, “Your”, “Yours”).
Please take a moment to familiarize yourself with our Privacy Notice and contact us if you have any questions.
Personal Data means any information about you or from which you are identifiable. This includes a piece of information or in combination with other information about you— such as your name, address, date of birth, occupation, phone number, e-mail address, image, bank account and credit card details, gender, or government-issued identifier, and financial related information ("Personal Data"). We collect and process Personal Data, as the data controller or processor (as applicable), in the ways listed below:
We collect Personal Data which identifies or can be used to identify, contact, or locate you. Without collecting such Personal Data, we would not be able to provide you with all services you requested on the Site or Apps. The Personal Data we directly collect from you, includes, but is not limited to, your:
In some cases, we will request a user to provide us with a government-issued document(s) as part of our know-your-customer process if required under the applicable laws or Our Terms & Conditions to identify you and to process your request and/or additional services such as certain financial services, refund process, insurance claim, and booking cancellation.
In order for the Site and its features to work, we collect Personal Data that identifies or can be used to identify, contact, or locate a person or any property or business related to the services provided by the vendor on the Site. We also collect other Personal Data that is needed to implement any payment obligation between you and us including any related tax obligation.
We will collect certain Personal Data related to the payment and/or transactional services you used. Those data include (but are not limited to) payment card number or account identifier, payment card or account holder, sender and receiver details, and history of transactions.
We will collect your resume, work history, and education qualifications as part of our talent application, onboarding, and consideration/acceptance processes.
Whenever you use the Site, we will collect Personal Data in the form of technical data regarding your device and device usage such as information about web pages viewed, session duration, the internet device identity (ID), and may include:
We generally collect personal data directly from data subjects, except in certain cases where we collect Personal Data from third parties (“Third Party”) such as:
In such cases, the collection will be conducted upon your acknowledgment/direction to the relevant third party, or subject to obtaining explicit consent from You prior to such collection.
You may provide us with Personal Data relating to other third-party individuals (including when you add any third-party individual data as flight passengers or hotel visitors). In that case, you undertake and warrant to us that you have already obtained properly documented approval from the relevant third-party individual and hereby consent on behalf of such individuals to the collection, use, disclosure, and processing of his/her Personal Data by us. If we are unable to collect your Personal Data, we may not be able to provide our services to you.
Please note that you may opt out of receiving marketing materials from us including the Migration Process by following the unsubscribe instructions set out in our marketing materials or by contacting us on the contact details set out below and we will respect your wishes. However, please note that the opt-out will take effect within 7 (seven) Business Days after you successfully unsubscribe from the service.
Additionally, we may collect, process, use, or disclose your Personal Data, to the extent necessary, for an applicable legal basis in accordance with this Privacy Notice as follows:
We typically collect, use, disclose, or otherwise process your Personal Data in accordance with this Privacy Notice with your consent when you access our Site and/or make bookings with us.
Your Personal Data may be processed to fulfill contractual obligations when you engage in transactions or bookings with us, as governed by our Terms and Conditions and this Privacy Notice when using our services available on the Site/Apps.
In some circumstances, we may process your Personal Data to comply with legal obligations and requirements imposed by applicable laws, governmental authorities, or regulatory agencies.
We may process your Personal Data when it is necessary to protect your vital interests or those of others.
Personal Data may be processed based on our legitimate interests, such as improving our services, managing security, and preventing fraud, while considering your rights and interests, as described in this Privacy Notice.
We may share your Personal Data with other companies, organizations, and individuals including our subsidiaries and affiliates, who have agreed to treat your Personal Data in a manner no less secure than the standard outlined in this Privacy Notice (each a "Third-Party") in connection with providing our services to you and to our other customers and for any of the following purposes as well as for such other purposes if permitted and/or required by applicable law:
We will notify you if we need to and seek your consent if we need to additionally collect, use, or process your Personal Data for other purposes other than expressly stated in this Privacy Notice.
Services provided through the Site can be used around the world. To make that possible, you acknowledge and consent that your Personal Data may be transferred to or accessed by entities around the world. Your Personal Data may be transferred from the country (“Original Country”) in which you are present while using our Services to another country (“Recipient Country”).
When we transfer your Personal Data from your Original Country to the Recipient Country, we will diligently adhere to all legal and regulatory obligations concerning your data to help ensure your data is protected. This includes establishing a legitimate reason for such transfer and implementing appropriate measures to maintain an equivalent level of protection for your Personal Data. Additionally, we will ensure that the recipient in the Recipient Country is bound to safeguard your Personal Data in a manner consistent with the standards set forth by applicable laws. In any case, we will take appropriate steps to ensure that your Personal Data remains subject to a standard of protection comparable to the requirements under the laws of your country.
As per the provisions of relevant laws and regulations, you have the following rights in relation to your Personal Data:
When you are given the option to share your Personal Data with us, it is always your choice. If you have previously granted consent for processing and decide to revoke it, we will respect your decision in compliance with our legal obligations.
Nevertheless, abstaining from sharing your Personal Data with us or withdrawing your consent, or disagreement with our Privacy Notice, may impact our ability to perform the necessary actions for the purposes outlined in or restrict your use of the Apps or Site.
Please note that all requests will undergo thorough screening and verification. To confirm your identity and authority to make a request, we may ask you to provide supporting information or documentation. Once verified, we will process your request within the timeframes prescribed by relevant laws.
From time to time, Traveloka may revise this Privacy Notice to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collect or use your Personal Data:
Your continued use of Traveloka services, Apps and/or Site following the effective date of the modifications, updates, or amendments to this Privacy Notice, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
To the extent permitted by applicable law, you may have the right to request us to remove your Personal Data that we hold from our systems. You may submit a deletion request to us at our contact details listed below.
We, without undue delay or within a time period as stipulated under the applicable law, shall use reasonable effort to erase your Personal Data or will use reasonable efforts to remove the means or personal identifiers by which the Personal Data can be associated with you as an individual, if:
Please note that by requesting us to remove your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.
Unless we remove your Personal Data from our systems following the receipt of a request from you, your Personal Data will be retained by us for as long as your account is in existence, and as needed to provide you with our services, and/or for our legitimate business interests, or for as long as such retention is obligated or authorized by applicable law.
We will delete your Personal Data after 5 (five) years or a longer period as required by applicable laws and regulations from the date you terminated/de-registered your account with us.
We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical, and organizational measures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. It is important to remember that even though we have several safeguards in place to protect your information, nothing within the internet is 100% secured and we cannot guarantee the safety of your Personal Data.
If we are subject to a data breach that relates to your Personal Data, to the extent required by applicable law, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such data breach and will work to protect against the misuse of your Personal Data.
The Site may contain links to other websites. You should note that we do not have any control over such other websites. Please note that we are not responsible for the privacy Notice or practices of such other websites and advise you to read the privacy Notice of each website you visit that collects any of your Personal Data.
If you have a complaint regarding the treatment of your Personal Data by us, please contact us at our Contact Details listed below. We will treat your complaint in a confidential manner. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved.
If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant regulatory authority. Any Personal Data that we collect while processing or resolving your complaint will be used solely for that purpose.
If you have any questions or complaints regarding this Privacy Notice or if you would like to access and/or correct your Personal Data, please contact the relevant Data Protection Officer (DPO) for your country:
Address: PT Traveloka Indonesia
Traveloka Campus (d/h Green Office Park 1) North Tower, Jl Grand Boulevard, BSD Green Office Park, Kel. Sampora, Kec. Cisauk, Kab.Tangerang, Prov. Banten, 15345
Address: Robinson 77, 77 Robinson Rd, Level 9 & 11 Singapore 068896
Address: 2nd Floor, An Phu Plaza, 117-119 Ly Chinh Thang Street, Vo Thi Sau Ward, District 3, Ho Chi Minh, Vietnam
Address: Level 10-1 Fort Legend Tower, 31st Street & 3rd Avenue, Bonifacio Global City, Taguig, 1634, Metro Manila
Address: 3 Rajanakarn Building 28th floor, South Sathorn Rd, Sathorn, Bangkok 10120
Address: Tower 2 Level 14 Menara Kembar Bank Rakyat, 33 Jalan Rakyat, Brickfields, KL
This Privacy Notice is subject to translation into multiple languages. In case of any discrepancies between the English version of this Privacy Notice and its translations in other languages, the English version will take precedence.
Any capitalized terms not defined within this document will carry the same definitions as outlined in Traveloka's Terms and Conditions, as well as in this Privacy Notice.
Registration Identity Card ("NRIC") or other national identification numbers for Site or Apps related purposes, to the extent permissible by law. However, please note that We may collect, use, and disclose your NRIC number or Foreign Identification Number (FIN) in accordance with applicable law to fulfill our obligations and to prevent, detect, and investigate fraudulent activity within the Site or Apps.
Please be informed that among the Personal Data we may collect as the foregoing, there might be some sensitive personal data according to the regulations in Decree 13/2023/ND-CP on Personal Data Protection. In such cases, we strongly advise you to carefully check your about-to-share data before continuing your transaction with us.
Unless the laws state otherwise, if there is a third-party individual who is a full-7-year-old or older child, you undertake and warrant to us that you have already obtained properly documented consent of the child and his/her parent or legal guardian to the processing of his/her Personal Data by us. The Personal Data we collect shall include date of birth for age verification and others depending on the queries or services you wish to acquire. We commit that the processing of children’s personal data is always done in accordance with the principle of protecting the rights and in the best interests of children.
Please check this Privacy Notice tailored or translated to your country/language:
If there is any inconsistency between the English version of this Privacy Notice and other language versions, the English version shall prevail.