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- Hotel in Mercure Serpong Alam Sutera
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Mercure Serpong Alam Sutera
Hotels
8.6
/10
Very Good
2,823 reviews
What Guests Say About Their Stay
Staff Friendliness (34)
Surroundings (33)
Hotel Area (26)
Bathroom (25)
A***a
9.4
/ 10
Pleasant stay, nice staff, safe parking place. If you are looking for a place to really have a good rest from a long and far away holiday before continuing your journey home, this is the right place.
D***d
9.7
/ 10
All staff are friendly, good vibes, and informative. The bathroom is clean and has a simple design. I like the way Mercure pinned all bath bottle amenities to the wall, so there are fewer clutters around the sink. It's genius.
Ayutri S. T.
10.0
/ 10
Sudah bbrp kali stay disini. Semua staff sangat friendly dan helpful. Thanks to mas Faris di front office (2 Maret 2024) udah kasih saya free room upgrade dan menawarkan anak2 saya ikut kids activity. Breakfastnya jg banyak pilihan dan enak2. Staff restaurant jg sigap dan ramah.
Deila
10.0
/ 10
Very nice staff. We upgraded to privilege suite, have a bath tub. The kids were very happy. We can hang around to Living World Mall, by foot. So good. The room is very clean and wide. Love the hotel. We will recommend it to others.
Amelia A.
10.0
/ 10
Stayed here during ramadhan.. they still served sahoor buffet at the resto.. much appreciated for the restaurant staff 🙏🏻 walking distance to flavor bliss (Bandar Djakarta, sbux, etc) and to living world mall. They even let us late checkout until 2PM.. thank you Mercure!
In the Area
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325
Main Facilities
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This accommodation offers:
Outdoor pool
Swimming pool
Express check-out
24-hour Receptionist
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Available Room Types in Mercure Serpong Alam Sutera
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What's around Mercure Serpong Alam Sutera
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325
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Discover More About Mercure Serpong Alam Sutera
Location
Mercure Serpong Alam Sutera is located in area / city Alam Sutera.
About Mercure Serpong Alam Sutera
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mercure Serpong Alam Sutera is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Serpong Alam Sutera.
All facilities in Mercure Serpong Alam Sutera
Others
Hotel Services
- Concierge
- Express check-out
- 24-hour Receptionist
Transportation
- Parking with surcharge
- Bus/truck parking
Things to Do
- Outdoor pool
General
- Swimming pool
Public Facilities
- WiFi in public area
Accommodation Policy & General Information in Mercure Serpong Alam Sutera
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Mercure Serpong Alam Sutera | 6 |
Another facilities in Mercure Serpong Alam Sutera | Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Bus/truck parking |
Frequently asked questions about Mercure Serpong Alam Sutera
What is normal check-in & check-out time at Mercure Serpong Alam Sutera?
The standard check-in time at Mercure Serpong Alam Sutera is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Serpong Alam Sutera?
Mercure Serpong Alam Sutera has a 4.0-star rating.
How many floors does Mercure Serpong Alam Sutera have?
Mercure Serpong Alam Sutera has 6.
Does Mercure Serpong Alam Sutera have parking?
Yes, Mercure Serpong Alam Sutera does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
Does Mercure Serpong Alam Sutera have a swimming pool?
Yes, Mercure Serpong Alam Sutera does have a swimming pool
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More Reviews from Other Guests in Mercure Serpong Alam Sutera
Overall Ratings & Reviews Mercure Serpong Alam Sutera
Traveloka (2,554)
Other sources (269)
8.6
Very Good
From 2,554 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.4
Location
8.9
Service and Facilites
8.7
People often mention about Mercure Serpong Alam Sutera
All
Surroundings (17)
Staff Friendliness (17)
Room Space (16)
Bathroom (14)
Accessibility (12)
Hotel Area (12)
Bedroom (11)
Distance to City Center (10)
Check-in/out Time (9)
Taste (9)
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Most Recent
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Traveller Reviews Mercure Serpong Alam Sutera
Number of reviews per page
20
40
Customer reviews
s***l
Business
10.0
/10
Reviewed 3 day(s) ago
Rama Security Hotel staff are very helpful
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h***y
Staycation
10.0
/10
Reviewed 4 day(s) ago
The bed is great, perfect for couples who want an intimate getaway without children and can relax. It's also very close to Alam Sutera Mall, right next door. Breakfast is delicious and standard. Playing movies in the room is really nice, like the beginning of a marriage. This hotel is highly recommended for couples who want to be alone together without being disturbed by children ☺.
Read More
See original
Find this review helpful?
H***y
Staycation
9.1
/10
Reviewed 2 week(s) ago
Strategic location, excellent hotel, comfortable and clean rooms, good facilities, friendly and helpful staff. One of the best places for a family staycation. The only thing that needs improvement is the speed of service at reception, especially during busy times.
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Y***r
9.7
/10
Reviewed 2 week(s) ago
The room is really good now
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wilmar r.
9.1
/10
Reviewed 2 week(s) ago
The service and staff were quite good and friendly, only when I just arrived at the hotel, in the entrance area there were some paper clutter which was quite annoying when we entered the hotel and it looked like dirt or party knick-knacks.
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L***A
Business
9.4
/10
Reviewed 7 week(s) ago
Thank you Mercure Alam Sutera👍
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M***a
Staycation
9.4
/10
Reviewed 8 week(s) ago
The location is next to Living World Mall, across from Flavor Bliss & Pasa 8. So from morning to night there are lots of food & entertainment, the staff are friendly, but the wifi is not so good, in the bathroom the wifi often disappears. The amenities are lacking, you even have to ask for a shower cap first.
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Find this review helpful?
OM
Omi M.
10.0
/10
Reviewed 8 week(s) ago
Close to everywhere, great. Always successful, Mercure
See original
1 people find it helpful
U***N
Staycation
9.4
/10
Reviewed 11 week(s) ago
The vibe and hotel location is good near to city. However, suggest to always use standard of Mercure hotel as I experienced in other cities. My suggestion are:
1) Staff is good but need to improve more better in providing service to customer such as escort guest to get a key when room available not till the guest ask the key.
2) Room is not like standard, there is no shower bathroom overhead with the type of room that I reserve (not comparable in the price I got from other Mercure hotel).
3) There were repairs by the repairman which made a hammering sound and disturbed the guests who were resting.
Hope this feedback can have better improvement in the future.
Read More
Find this review helpful?
R***a
10.0
/10
Reviewed 11 week(s) ago
comfortable, often order there.
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R***a
10.0
/10
Reviewed 11 week(s) ago
Very comfortable, have ordered several times at the same hotel
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Reka Y.
10.0
/10
Reviewed 12 week(s) ago
Next to EMC Hospital, also close to Living World
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a***a
10.0
/10
Reviewed 13 week(s) ago
Satisfied and next time will stop by and stay again.
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Y***y
Leisure
9.1
/10
Reviewed 17 week(s) ago
I am happy to stay at this hotel because the location is close to the mall, there are also many places to eat around.
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E***i
Leisure
9.7
/10
Reviewed 18 week(s) ago
nice, comfortable.. the absorption is good.. the staff is friendly
See original
2 people find it helpful
Dr Bendy B.
9.0
/10
Reviewed 19 week(s) ago
Please check the contents of the bathroom, soap, shampoo, etc. Yesterday the soap was empty.
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A***d
Business
10.0
/10
Reviewed 19 week(s) ago
Hotel staff are friendly, very helpful.
See original
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J***y
Business
9.1
/10
Reviewed 19 week(s) ago
The hotel location is close to the mall and the breakfast menu is quite varied.
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A***a
8.5
/10
Reviewed 19 week(s) ago
Facility shows age, bathroom design a bit weird, pool was OK, sufficient parking. Good location
Find this review helpful?
L***W
Business
8.5
/10
Reviewed 24 week(s) ago
Good clean and newly refurbished
3 people find it helpful
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Mercure Serpong Alam Sutera
Traveloka (2,554)
Other sources (269)
8.6
Very Good
From 2,554 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.4
Location
8.9
Service and Facilites
8.7
People often mention about Mercure Serpong Alam Sutera
All
Surroundings (17)
Staff Friendliness (17)
Room Space (16)
Bathroom (14)
Accessibility (12)
Hotel Area (12)
Bedroom (11)
Distance to City Center (10)
Check-in/out Time (9)
Taste (9)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Mercure Serpong Alam Sutera
Number of reviews per page
20
40
Customer reviews
s***l
Business
10.0
/10
Reviewed 3 day(s) ago
Rama Security Hotel staff are very helpful
See original
Find this review helpful?
h***y
Staycation
10.0
/10
Reviewed 4 day(s) ago
The bed is great, perfect for couples who want an intimate getaway without children and can relax. It's also very close to Alam Sutera Mall, right next door. Breakfast is delicious and standard. Playing movies in the room is really nice, like the beginning of a marriage. This hotel is highly recommended for couples who want to be alone together without being disturbed by children ☺.
Read More
See original
Find this review helpful?
H***y
Staycation
9.1
/10
Reviewed 2 week(s) ago
Strategic location, excellent hotel, comfortable and clean rooms, good facilities, friendly and helpful staff. One of the best places for a family staycation. The only thing that needs improvement is the speed of service at reception, especially during busy times.
See original
Find this review helpful?
Y***r
9.7
/10
Reviewed 2 week(s) ago
The room is really good now
See original
Find this review helpful?
wilmar r.
9.1
/10
Reviewed 2 week(s) ago
The service and staff were quite good and friendly, only when I just arrived at the hotel, in the entrance area there were some paper clutter which was quite annoying when we entered the hotel and it looked like dirt or party knick-knacks.
See original
Find this review helpful?
L***A
Business
9.4
/10
Reviewed 7 week(s) ago
Thank you Mercure Alam Sutera👍
See original
Find this review helpful?
M***a
Staycation
9.4
/10
Reviewed 8 week(s) ago
The location is next to Living World Mall, across from Flavor Bliss & Pasa 8. So from morning to night there are lots of food & entertainment, the staff are friendly, but the wifi is not so good, in the bathroom the wifi often disappears. The amenities are lacking, you even have to ask for a shower cap first.
See original
Find this review helpful?
OM
Omi M.
10.0
/10
Reviewed 8 week(s) ago
Close to everywhere, great. Always successful, Mercure
See original
1 people find it helpful
U***N
Staycation
9.4
/10
Reviewed 11 week(s) ago
The vibe and hotel location is good near to city. However, suggest to always use standard of Mercure hotel as I experienced in other cities. My suggestion are:
1) Staff is good but need to improve more better in providing service to customer such as escort guest to get a key when room available not till the guest ask the key.
2) Room is not like standard, there is no shower bathroom overhead with the type of room that I reserve (not comparable in the price I got from other Mercure hotel).
3) There were repairs by the repairman which made a hammering sound and disturbed the guests who were resting.
Hope this feedback can have better improvement in the future.
Read More
Find this review helpful?
R***a
10.0
/10
Reviewed 11 week(s) ago
comfortable, often order there.
See original
Find this review helpful?
R***a
10.0
/10
Reviewed 11 week(s) ago
Very comfortable, have ordered several times at the same hotel
See original
Find this review helpful?
Reka Y.
10.0
/10
Reviewed 12 week(s) ago
Next to EMC Hospital, also close to Living World
See original
Find this review helpful?
a***a
10.0
/10
Reviewed 13 week(s) ago
Satisfied and next time will stop by and stay again.
See original
Find this review helpful?
Y***y
Leisure
9.1
/10
Reviewed 17 week(s) ago
I am happy to stay at this hotel because the location is close to the mall, there are also many places to eat around.
See original
Find this review helpful?
E***i
Leisure
9.7
/10
Reviewed 18 week(s) ago
nice, comfortable.. the absorption is good.. the staff is friendly
See original
2 people find it helpful
Dr Bendy B.
9.0
/10
Reviewed 19 week(s) ago
Please check the contents of the bathroom, soap, shampoo, etc. Yesterday the soap was empty.
See original
Find this review helpful?
A***d
Business
10.0
/10
Reviewed 19 week(s) ago
Hotel staff are friendly, very helpful.
See original
Find this review helpful?
J***y
Business
9.1
/10
Reviewed 19 week(s) ago
The hotel location is close to the mall and the breakfast menu is quite varied.
See original
Find this review helpful?
A***a
8.5
/10
Reviewed 19 week(s) ago
Facility shows age, bathroom design a bit weird, pool was OK, sufficient parking. Good location
Find this review helpful?
L***W
Business
8.5
/10
Reviewed 24 week(s) ago
Good clean and newly refurbished
3 people find it helpful
Number of reviews per page
20
40