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Neo Hotel Puri Indah by ASTON
8.5
/10
Very Good
2,241 reviews
What Guests Say About Their Stay
tuti f.
9.7
/ 10
The location is close to the city, and the food is really delicious, the menu has a lot of variations, and the friendliness of the staff, especially Ms. Zahra, really helped us with her service, thank you very much.
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R***d
9.4
/ 10
Strategic location near the mall and many culinary around, comfortable and clean rooms, this is highly recommended for those who are on business in the surrounding area and need a place to stay 👍 Will stay here again next time 👍
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G***t
9.4
/ 10
All the staff are very friendly and always ready to help. This is my second stay here, will stay here again on another occasion. Satisfying👍🏻
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Osvaldo H.
10.0
/ 10
Very comfortable. The hotel staff is very friendly and helpful. The breakfast food is varied and delicious.
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Evi M.
10.0
/ 10
Clean room, okay breakfast. The staff is friendly and there are many food stalls around the hotel… nice💕
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In the Area
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Jl. Raya Kembangan No. 8 Kembangan, Jakarta Barat, Kembangan, Puri Kembangan, Jakarta, Indonesia, 11610
Main Facilities
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This accommodation offers:
Bar
Late Check-out
Laundry service
Airport transfer
Restaurant
Luggage storage
Elevator
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Neo Hotel Puri Indah by ASTON
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Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
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Temperature Check
What's around Neo Hotel Puri Indah by ASTON
Jl. Raya Kembangan No. 8 Kembangan, Jakarta Barat, Kembangan, Puri Kembangan, Jakarta, Indonesia, 11610
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Discover More About Neo Hotel Puri Indah by ASTON
Neo Hotel Puri Indah by ASTON is a modern and stylish accommodation option in Jakarta, perfect for both business and leisure travellers. Located in the bustling area of Puri Indah, this hotel offers a comfortable stay with easy access to shopping centres, dining options, and entertainment venues.
Room types available at Neo Hotel Puri Indah by ASTON
Guests can choose from a variety of room types to suit their needs. The hotel offers Standard Rooms, which are perfect for solo travellers or couples looking for a cosy space. For those needing a bit more room, the Superior Rooms provide additional space and comfort. Business travellers might prefer the Deluxe Rooms, which come with a work desk and extra amenities to ensure a productive stay. Each room is equipped with modern facilities, including free Wi-Fi, a flat-screen TV, and a minibar, ensuring a comfortable and convenient experience.How to get to Neo Hotel Puri Indah by ASTON
Getting to the hotel is a breeze. It's conveniently located about 30 minutes from Soekarno-Hatta International Airport by car. Taxis and ride-sharing services are readily available at the airport. If you're coming from the city centre, it's a short drive via the Jakarta Outer Ring Road. Public transport options include buses and trains, with the nearest station being a short taxi ride away.Facilities and services at Neo Hotel Puri Indah by ASTON
The hotel offers a range of facilities to enhance your stay. Guests can enjoy a refreshing dip in the outdoor swimming pool or work out in the fitness centre. For business travellers, there are meeting rooms and a business centre available. The hotel also provides 24-hour front desk service, ensuring assistance is always at hand.Food and drink available at Neo Hotel Puri Indah by ASTON
While the hotel doesn't have an on-site restaurant, guests can explore a variety of dining options nearby. The Puri Indah Mall, just a short walk away, offers numerous restaurants and cafes serving local and international cuisine. Whether you're in the mood for Indonesian dishes or Western favourites, you'll find plenty of choices to satisfy your cravings.Accessibility features at Neo Hotel Puri Indah by ASTON
The hotel is committed to providing a comfortable stay for all guests, including those with accessibility needs. There are accessible rooms available, equipped with features such as grab bars in the bathrooms and wider doorways. Public areas of the hotel are also designed to be wheelchair-friendly, ensuring ease of movement throughout the property.Pet and service animal policy at Neo Hotel Puri Indah by ASTON
Pets are not allowed at the hotel, but service animals are welcome. Guests travelling with service animals are encouraged to inform the hotel in advance to ensure a smooth check-in process. Experience the comfort and convenience of Neo Hotel Puri Indah by ASTON by booking your stay through Traveloka. For more hotel options in Bali, visit this link. If you're planning your next flight, check out Traveloka's flight booking service.All facilities in Neo Hotel Puri Indah by ASTON
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Early bird breakfast
- Set menu dinner
- Set menu lunch
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Early Check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Newspaper in lobby
- Wedding service
General
- AC
- Banquet
- Connecting rooms
- Heater
- Non-smoking room
- Rooftop terrace
- Smoking area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Business Facilities
- Meeting facilities
- Photocopier
Things to Do
- Massage
Transportation
- Airport transfer
Connectivity
- Free WiFi
Accessibilty
- Wheelchair accessible
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Neo Hotel Puri Indah by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Neo Hotel Puri Indah by ASTON | 96 |
Number of floors in Neo Hotel Puri Indah by ASTON | 11 |
Another facilities in Neo Hotel Puri Indah by ASTON | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked questions about Neo Hotel Puri Indah by ASTON
What is normal check-in & check-out time at Neo Hotel Puri Indah by ASTON?
The standard check-in time at Neo Hotel Puri Indah by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Neo Hotel Puri Indah by ASTON provide breakfast?
Yes, Neo Hotel Puri Indah by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Neo Hotel Puri Indah by ASTON?
Neo Hotel Puri Indah by ASTON has a 3.0-star rating.
How many floors does Neo Hotel Puri Indah by ASTON have?
Neo Hotel Puri Indah by ASTON has 11.
How many rooms are available at Neo Hotel Puri Indah by ASTON?
Neo Hotel Puri Indah by ASTON has 96.
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More Reviews from Other Guests in Neo Hotel Puri Indah by ASTON
Overall Ratings & Reviews Neo Hotel Puri Indah by ASTON
Traveloka (2,231)
Other sources (10)
8.5
Very Good
From 2,231 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.2
Location
8.7
Service and Facilites
8.5
People often mention about Neo Hotel Puri Indah by ASTON
All
Staff Friendliness (44)
Bedroom (42)
Ambiance (39)
Bathroom (36)
Room Space (35)
Accessibility (31)
Surroundings (29)
Hotel Area (28)
Distance to City Center (26)
Check-in/out Time (26)
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Most Recent
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Traveller Reviews Neo Hotel Puri Indah by ASTON
Number of reviews per page
20
40
Customer reviews
L***y
Medical
8.1
/10
Reviewed 4 day(s) ago
The AC is not cold enough, and the room is not soundproof at night. Vehicles from outside can be heard clearly, and the sound from the upstairs room when pulling/moving chairs/tables can be heard clearly.
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F***a
Business
8.2
/10
Reviewed 7 day(s) ago
It was quite comfortable staying at this hotel, if I go to Puri again I will stay here again.😊
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ER
Elny R. A.
Staycation
9.7
/10
Reviewed 2 week(s) ago
nice place, spacious room, clean
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HA
Harry A.
8.5
/10
Reviewed 3 week(s) ago
The place is cozy and close to entertainment venues
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1 people find it helpful
Verified Traveler
Business
8.8
/10
Reviewed 4 week(s) ago
Actually, everything was fine, with good front desk service, especially the security guard who also doubles as concierge and valet service.
However, the AC in the room was quite hot, the corridors were also quite hot, and so was the elevator. Perhaps this could be improved.
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L***A
Leisure
9.7
/10
Reviewed 4 week(s) ago
The staff at breakfast were very friendly, including Cindy and I've forgotten who she was. They were short-haired and tall.
But the girl at the reception was a bit arrogant, not so much. The other receptionists were friendly.
The room was nice and comfortable, and it was quiet too 🥰
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Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you felt comfortable in our room and received friendly service from Ms. Cindy and the team at breakfast. We apologize for the inconvenience you experienced at the reception, this will be taken into account for future evaluation and improvement. We look forward to welcoming you back with an even better experience at Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
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lp
lusianto p.
9.4
/10
Reviewed 5 week(s) ago
The breakfast menu and flavors are delicious. There's also a smoking area. However, the breakfast area is quite small.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Lusianto P., Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you enjoyed our breakfast menu and flavors, and that we found the smoking area helpful. Your feedback regarding the size of the breakfast area will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
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D***r
Staycation
9.4
/10
Reviewed 8 week(s) ago
This is my first time here. The room was comfortable and clean, the only downside was the air conditioning. I think it wasn't cold enough, hehe, but that's okay, it doesn't detract from the hotel's value. The location is strategic, with lots of food stalls and coffee shops, a gas station, and a mall nearby. The staff are friendly, and they have their own parking space, which is quite spacious.
It wasn't disappointing, and I think I'll want to try another room type. Thank you, and good luck!
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for choosing Hotel Neo Puri Indah for your first time. We are delighted to hear that the comfort of our rooms, cleanliness, strategic location, and the friendliness of our team have left a positive impression on you. We apologize for any inconvenience regarding the air conditioning; this feedback will be taken into consideration for improvement. We look forward to welcoming you back and hope your experience trying other room types will be even more memorable. Best regards, Panji Dwiswara | Hotel Manager
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P***o
Staycation
9.4
/10
Reviewed 8 week(s) ago
Overall, everything was great — clean rooms, friendly staff, and a comfortable stay. The only downside is the limited parking lot.
1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Pak Prasetyo ,
Warmest greetings from Hotel Neo Puri Indah Jakarta
Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean rooms, friendly staff, and overall comfort during your stay. We truly appreciate your input regarding the parking area, and it will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah for another pleasant stay.
Regards,
Panji Dwiswara | Hotel Manager
AK
Arya K.
Staycation
8.7
/10
Reviewed 9 week(s) ago
This is my second stay here.
Great location, close to the toll gate...
The room isn't soundproof, so on Saturday nights, I could still hear the exhaust sound even though I was on the 7th floor.
Everything else is great.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mr. Arya, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for choosing Hotel Neo Puri Indah again for your stay. We are pleased that our hotel's location provides convenient access for you. We apologize for the inconvenience related to outside noise that can still be heard in your room. This feedback is very valuable and will be taken into consideration to improve the quality of guest comfort in the future. We look forward to welcoming you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
See original
N***l
Leisure
9.4
/10
Reviewed 10 week(s) ago
The bathtub hole didn't close properly, I filled it with water for a long time, when I turned off the tap I lay down in the room, when I came back to the toilet the water was gone, the power socket was also loose, a hairdryer was provided but I had to hold the plug so that it could be turned on.
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Accommodation's Reply
22 Aug 2025
Dear Ms. Nurul, Warm greetings from Hotel Neo Puri Indah Jakarta. Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay. We are very sorry to hear about the issues with the bathtub cover, power outlets, and hairdryer. After checking by our team, all facilities are operating normally. However, your feedback remains our concern to ensure guest comfort is always maintained. We appreciate your feedback as it is very helpful in improving the quality of service. We hope to welcome you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
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R***d
Staycation
10.0
/10
Reviewed 11 week(s) ago
Great hotel with a view, and friendly services
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Accommodation's Reply
22 Aug 2025
Dear Mr. Ronald ,
Warmest greetings from Hotel Neo Puri Indah Jakarta
Thank you for your kind words. We’re delighted to know you enjoyed the view and experienced our friendly service. Your appreciation truly motivates us to keep delivering memorable stays.
We look forward to welcoming you back soon.
Best regards,
Panji Dwiswara | Hotel Manager
S***y
Business
9.4
/10
Reviewed 11 week(s) ago
The hotel location is strategic, cleanliness is okay, staff service is also friendly
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Accommodation's Reply
22 Aug 2025
Dear Ms. Selvy, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your experience with us. We are delighted to know that you enjoyed the hotel's strategic location, its cleanliness, and the friendly service from our team. This positive feedback motivates us to continue providing the best service on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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NA
Nanang A.
Leisure
10.0
/10
Reviewed 12 week(s) ago
very pleasant and cool atmosphere
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Accommodation's Reply
22 Aug 2025
Dear Mr. Nanang, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are pleased that your review provided a comfortable stay at Hotel Neo Puri Indah Jakarta. We will share this with our management as motivation for our team. Best regards, Panji Dwiswara | Hotel Manager
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Oon S.
Transit
9.4
/10
Reviewed 15 week(s) ago
My wife and I have stayed at this hotel dozens of times and God willing, we will stay here again.
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Mr. Oon S. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. Thank you very much for your trust and for being part of our extended family. We are very happy to hear that you and your wife feel comfortable every time you stay at our hotel. Reviews like this are a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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E***y
Staycation
10.0
/10
Reviewed 16 week(s) ago
A beautiful and very comfortable hotel for families, as well as friendly staff, and located in the city center.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to learn that you and your family enjoyed your stay at our hotel. Guest comfort and friendly service are our top priorities. We hope our strategic location in the city center will facilitate all your needs during your stay. We look forward to welcoming you back again soon. Best regards, Panji Dwiswara | Hotel Manager
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V***a
Leisure
10.0
/10
Reviewed 16 week(s) ago
Strategic hotel, close to everywhere you want. The breakfast served is quite complete in Indonesian style, with complete juice, milk, green rice porridge, black sticky rice. Enough to fill you up for the morning. A quiet place to rest after walking around Jakarta all day.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your detailed and pleasant review. We are delighted to learn that our hotel's strategic location made it easy for you to enjoy your activities while in Jakarta. We are also pleased to hear that the hotel's tranquil atmosphere provides a comfortable resting place after a day of exploring the city. Thank you also for your appreciation of our breakfast menu. We always strive to serve a variety of authentic Indonesian dishes to make our guests feel at home. We look forward to your next visit. We hope every stay here always leaves a warm impression. Panji Dwiswara | Hotel Manager
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S***y
Staycation
9.4
/10
Reviewed 16 week(s) ago
Quite good and friendly staff. Clean room
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that our staff was impressed with your service and that your room was clean and comfortable. Guest satisfaction is our top priority. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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M***y
Transit
8.5
/10
Reviewed 16 week(s) ago
The room is full of dust and cobwebs. The food has little variety.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your feedback. We apologize for any inconvenience, particularly regarding the room cleanliness and food variety, which did not meet your expectations. This feedback is very valuable for us to evaluate and improve immediately, so that your next stay can be much better. We hope to have the opportunity to welcome you back with even better service. Best regards, Panji Dwiswara | Hotel Manager
See original
F***a
Staycation
9.7
/10
Reviewed 17 week(s) ago
friendly staff and clean hotel.
See original
2 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review, Sir/Madam! 😊. We are very happy to hear that the friendliness of the staff and the cleanliness of the hotel gave a positive impression during your stay. We hope to continue to maintain and improve this service on your next visit. We look forward to welcoming you back. Best regards, Panji Dwiswara | Hotel Manager
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Overall Ratings & Reviews Neo Hotel Puri Indah by ASTON
Traveloka (2,231)
Other sources (10)
8.5
Very Good
From 2,231 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.2
Location
8.7
Service and Facilites
8.5
People often mention about Neo Hotel Puri Indah by ASTON
All
Staff Friendliness (44)
Bedroom (42)
Ambiance (39)
Bathroom (36)
Room Space (35)
Accessibility (31)
Surroundings (29)
Hotel Area (28)
Distance to City Center (26)
Check-in/out Time (26)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Neo Hotel Puri Indah by ASTON
Number of reviews per page
20
40
Customer reviews
L***y
Medical
8.1
/10
Reviewed 4 day(s) ago
The AC is not cold enough, and the room is not soundproof at night. Vehicles from outside can be heard clearly, and the sound from the upstairs room when pulling/moving chairs/tables can be heard clearly.
See original
Find this review helpful?
F***a
Business
8.2
/10
Reviewed 7 day(s) ago
It was quite comfortable staying at this hotel, if I go to Puri again I will stay here again.😊
See original
Find this review helpful?
ER
Elny R. A.
Staycation
9.7
/10
Reviewed 2 week(s) ago
nice place, spacious room, clean
See original
Find this review helpful?
HA
Harry A.
8.5
/10
Reviewed 3 week(s) ago
The place is cozy and close to entertainment venues
See original
1 people find it helpful
Verified Traveler
Business
8.8
/10
Reviewed 4 week(s) ago
Actually, everything was fine, with good front desk service, especially the security guard who also doubles as concierge and valet service.
However, the AC in the room was quite hot, the corridors were also quite hot, and so was the elevator. Perhaps this could be improved.
See original
Find this review helpful?
L***A
Leisure
9.7
/10
Reviewed 4 week(s) ago
The staff at breakfast were very friendly, including Cindy and I've forgotten who she was. They were short-haired and tall.
But the girl at the reception was a bit arrogant, not so much. The other receptionists were friendly.
The room was nice and comfortable, and it was quiet too 🥰
See original
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you felt comfortable in our room and received friendly service from Ms. Cindy and the team at breakfast. We apologize for the inconvenience you experienced at the reception, this will be taken into account for future evaluation and improvement. We look forward to welcoming you back with an even better experience at Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
See original
lp
lusianto p.
9.4
/10
Reviewed 5 week(s) ago
The breakfast menu and flavors are delicious. There's also a smoking area. However, the breakfast area is quite small.
See original
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Mr. Lusianto P., Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you enjoyed our breakfast menu and flavors, and that we found the smoking area helpful. Your feedback regarding the size of the breakfast area will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
See original
D***r
Staycation
9.4
/10
Reviewed 8 week(s) ago
This is my first time here. The room was comfortable and clean, the only downside was the air conditioning. I think it wasn't cold enough, hehe, but that's okay, it doesn't detract from the hotel's value. The location is strategic, with lots of food stalls and coffee shops, a gas station, and a mall nearby. The staff are friendly, and they have their own parking space, which is quite spacious.
It wasn't disappointing, and I think I'll want to try another room type. Thank you, and good luck!
Read More
See original
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for choosing Hotel Neo Puri Indah for your first time. We are delighted to hear that the comfort of our rooms, cleanliness, strategic location, and the friendliness of our team have left a positive impression on you. We apologize for any inconvenience regarding the air conditioning; this feedback will be taken into consideration for improvement. We look forward to welcoming you back and hope your experience trying other room types will be even more memorable. Best regards, Panji Dwiswara | Hotel Manager
See original
P***o
Staycation
9.4
/10
Reviewed 8 week(s) ago
Overall, everything was great — clean rooms, friendly staff, and a comfortable stay. The only downside is the limited parking lot.
1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Pak Prasetyo ,
Warmest greetings from Hotel Neo Puri Indah Jakarta
Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean rooms, friendly staff, and overall comfort during your stay. We truly appreciate your input regarding the parking area, and it will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah for another pleasant stay.
Regards,
Panji Dwiswara | Hotel Manager
AK
Arya K.
Staycation
8.7
/10
Reviewed 9 week(s) ago
This is my second stay here.
Great location, close to the toll gate...
The room isn't soundproof, so on Saturday nights, I could still hear the exhaust sound even though I was on the 7th floor.
Everything else is great.
See original
1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mr. Arya, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for choosing Hotel Neo Puri Indah again for your stay. We are pleased that our hotel's location provides convenient access for you. We apologize for the inconvenience related to outside noise that can still be heard in your room. This feedback is very valuable and will be taken into consideration to improve the quality of guest comfort in the future. We look forward to welcoming you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
See original
N***l
Leisure
9.4
/10
Reviewed 10 week(s) ago
The bathtub hole didn't close properly, I filled it with water for a long time, when I turned off the tap I lay down in the room, when I came back to the toilet the water was gone, the power socket was also loose, a hairdryer was provided but I had to hold the plug so that it could be turned on.
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Dear Ms. Nurul, Warm greetings from Hotel Neo Puri Indah Jakarta. Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay. We are very sorry to hear about the issues with the bathtub cover, power outlets, and hairdryer. After checking by our team, all facilities are operating normally. However, your feedback remains our concern to ensure guest comfort is always maintained. We appreciate your feedback as it is very helpful in improving the quality of service. We hope to welcome you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
See original
R***d
Staycation
10.0
/10
Reviewed 11 week(s) ago
Great hotel with a view, and friendly services
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Accommodation's Reply
22 Aug 2025
Dear Mr. Ronald ,
Warmest greetings from Hotel Neo Puri Indah Jakarta
Thank you for your kind words. We’re delighted to know you enjoyed the view and experienced our friendly service. Your appreciation truly motivates us to keep delivering memorable stays.
We look forward to welcoming you back soon.
Best regards,
Panji Dwiswara | Hotel Manager
S***y
Business
9.4
/10
Reviewed 11 week(s) ago
The hotel location is strategic, cleanliness is okay, staff service is also friendly
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Accommodation's Reply
22 Aug 2025
Dear Ms. Selvy, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your experience with us. We are delighted to know that you enjoyed the hotel's strategic location, its cleanliness, and the friendly service from our team. This positive feedback motivates us to continue providing the best service on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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NA
Nanang A.
Leisure
10.0
/10
Reviewed 12 week(s) ago
very pleasant and cool atmosphere
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Accommodation's Reply
22 Aug 2025
Dear Mr. Nanang, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are pleased that your review provided a comfortable stay at Hotel Neo Puri Indah Jakarta. We will share this with our management as motivation for our team. Best regards, Panji Dwiswara | Hotel Manager
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Oon S.
Transit
9.4
/10
Reviewed 15 week(s) ago
My wife and I have stayed at this hotel dozens of times and God willing, we will stay here again.
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Mr. Oon S. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. Thank you very much for your trust and for being part of our extended family. We are very happy to hear that you and your wife feel comfortable every time you stay at our hotel. Reviews like this are a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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E***y
Staycation
10.0
/10
Reviewed 16 week(s) ago
A beautiful and very comfortable hotel for families, as well as friendly staff, and located in the city center.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to learn that you and your family enjoyed your stay at our hotel. Guest comfort and friendly service are our top priorities. We hope our strategic location in the city center will facilitate all your needs during your stay. We look forward to welcoming you back again soon. Best regards, Panji Dwiswara | Hotel Manager
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V***a
Leisure
10.0
/10
Reviewed 16 week(s) ago
Strategic hotel, close to everywhere you want. The breakfast served is quite complete in Indonesian style, with complete juice, milk, green rice porridge, black sticky rice. Enough to fill you up for the morning. A quiet place to rest after walking around Jakarta all day.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your detailed and pleasant review. We are delighted to learn that our hotel's strategic location made it easy for you to enjoy your activities while in Jakarta. We are also pleased to hear that the hotel's tranquil atmosphere provides a comfortable resting place after a day of exploring the city. Thank you also for your appreciation of our breakfast menu. We always strive to serve a variety of authentic Indonesian dishes to make our guests feel at home. We look forward to your next visit. We hope every stay here always leaves a warm impression. Panji Dwiswara | Hotel Manager
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S***y
Staycation
9.4
/10
Reviewed 16 week(s) ago
Quite good and friendly staff. Clean room
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that our staff was impressed with your service and that your room was clean and comfortable. Guest satisfaction is our top priority. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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M***y
Transit
8.5
/10
Reviewed 16 week(s) ago
The room is full of dust and cobwebs. The food has little variety.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your feedback. We apologize for any inconvenience, particularly regarding the room cleanliness and food variety, which did not meet your expectations. This feedback is very valuable for us to evaluate and improve immediately, so that your next stay can be much better. We hope to have the opportunity to welcome you back with even better service. Best regards, Panji Dwiswara | Hotel Manager
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F***a
Staycation
9.7
/10
Reviewed 17 week(s) ago
friendly staff and clean hotel.
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2 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review, Sir/Madam! 😊. We are very happy to hear that the friendliness of the staff and the cleanliness of the hotel gave a positive impression during your stay. We hope to continue to maintain and improve this service on your next visit. We look forward to welcoming you back. Best regards, Panji Dwiswara | Hotel Manager
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