POP! Hotel Gubeng

Hotels
Preferred Partner
8.3
/10
Very Good
14,709 reviews

What Guests Say About Their Stay

rifky r.

10.0
/ 10
a cozy place near from train station, easy access to and from food, public transport. highly recommended, friendly and helpful staff.. like it very much

SISWANTO

8.5
/ 10
Fast and friendly service, rooms on order, clean, and suitable for a vacation with family because it is in the middle of the city.
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Agung S.

9.1
/ 10
First of all, the employee was super nice, helpful and it’s good. They can act from customer’s perspective. The room was clean. Thanks for your hospitality.

Agung S.

9.1
/ 10
First of all, the employee was super nice, helpful, and it’s good. They can act from custumer’s perspective. The room was clean. While I’m on diet, but the food was good too. And I get discount for Janji Jiwa coffee. Thanks for your hospitality.

Ferry F.

9.7
/ 10
Very nice, the place is comfortable and clean, thank you.
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In the Area
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Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Outdoor Swimming Pool
Located near Train Station
Recommended for Budget Traveler
POP! Hotel Gubeng is a hotel is located at Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around POP! Hotel Gubeng

Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby POP! Hotel Gubeng
Lobby 2 POP! Hotel Gubeng

Discover More About POP! Hotel Gubeng

Discover POP! Hotel Gubeng: Your Vibrant Surabaya Stay

Welcome to POP! Hotel Gubeng, a fantastic choice for travellers seeking comfort, convenience, and a touch of local flavour in the heart of Surabaya, Jawa Timur. Whether you're here for business or a leisurely escape, POP! Hotel Gubeng offers a bright and cheerful atmosphere that's sure to make your stay memorable. Room rates at POP! Hotel Gubeng start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

POP! Hotel Gubeng Location

Nestled in the bustling district of Gubeng, POP! Hotel Gubeng is perfectly situated to immerse you in the vibrant energy of Surabaya. Located at Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281, you're just a stone's throw away from the city centre, making it incredibly easy to explore all that Surabaya has to offer. The nearest major train station is conveniently close, ensuring seamless travel connections, much like being near Melbourne's Flinders Street Station or Sydney's Central Station. The area buzzes with a lively café culture and is a great spot for experiencing local life, reminiscent of exploring areas like Surry Hills in Sydney or Fitzroy in Melbourne.

POP! Hotel Gubeng Facilities & Services

Facilities for guests at POP! Hotel Gubeng are designed to enhance your comfort and convenience throughout your stay.
  • Enjoy complimentary Wi-Fi throughout the hotel, perfect for staying connected.
  • Start your day right with a delicious breakfast offering, available from 6:00 AM to 10:00 AM daily, priced at approximately AUD $5.00 per person.
  • Secure on-site parking is available for guests, offering peace of mind for those travelling by car, with a daily fee of AUD $3.00.
  • 24-hour reception is always on hand to assist with any queries or requests you may have.
  • Vending machines are available for quick snacks and drinks, operating 24/7.

POP! Hotel Gubeng Room Types

Discover a range of comfortable and modern room types at POP! Hotel Gubeng, designed to suit every traveller's needs. The room types of POP! Hotel Gubeng include options that cater to solo travellers, couples, and small families. All rooms are strictly non-smoking, adhering to Australian standards for a fresh and healthy environment. While bathtubs are not a standard feature in all rooms, you'll find well-appointed en-suite bathrooms in each. Options typically include:
  • Standard Queen Room:

    A cosy and well-equipped room featuring a comfortable queen-sized bed, ideal for solo travellers or couples.
  • Standard Twin Room:

    Featuring two single beds, this room is perfect for friends travelling together or for those who prefer separate sleeping arrangements.
Please note that pet-friendly rooms are not available at POP! Hotel Gubeng.

POP! Hotel Gubeng Dining & Restaurants

While POP! Hotel Gubeng focuses on providing a comfortable and convenient base, it offers delightful dining options to start your day. The hotel's breakfast area serves a simple yet satisfying breakfast, featuring a selection of local and international favourites.
  • Breakfast Area:

    Enjoy a continental breakfast spread with fresh fruits, pastries, cereals, and hot beverages. Operating hours are from 6:00 AM to 10:00 AM daily. The estimated price per person is AUD $5.00.
For other dining experiences, the surrounding Gubeng area offers a plethora of local eateries and restaurants, from casual street food to more formal dining, allowing you to explore Surabaya's diverse culinary scene.

POP! Hotel Gubeng Nearby Attractions and Activities

POP! Hotel Gubeng is ideally located for exploring the vibrant city of Surabaya and its surrounding attractions. Immerse yourself in the local culture and discover the unique charm of this Indonesian city.
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the Battle of Surabaya, offering a glimpse into Indonesia's struggle for independence.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes and Indonesian heritage.
  • Surabaya Town Square (Sutos):

    A popular entertainment and shopping complex featuring a wide array of shops, restaurants, cafes, and a cinema, similar to Melbourne's Emporium or Sydney's Pitt Street Mall.
  • Monumen Kapal Selam (Submarine Monument):

    A unique attraction featuring a decommissioned Soviet submarine that visitors can explore, offering a fascinating maritime experience.
  • Ampel Mosque and Old City:

    Explore the historic Ampel district, home to one of Indonesia's oldest mosques and a vibrant market area, offering a rich cultural and spiritual experience.
If you are looking for other activities around POP! Hotel Gubeng, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to POP! Hotel Gubeng from the Airport

Getting to POP! Hotel Gubeng from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of POP! Hotel Gubeng can be arranged, or you can opt for other reliable transport methods.
  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to POP! Hotel Gubeng typically takes around 30-45 minutes, depending on traffic, and would cost approximately AUD $10.00 - $15.00.
  • Ride-hailing Services:

    You can easily book a ride through popular ride-hailing apps. This is often a cost-effective and convenient option, with prices similar to or slightly less than metered taxis.
  • Private Airport Transfer:

    For a hassle-free experience, you can pre-book a private airport transfer. This service can be arranged through Traveloka or directly with the hotel, ensuring a smooth transition from the moment you land. This service typically costs around AUD $20.00 - $30.00.
  • Public Transport (Bus):

    While less direct, public buses also operate from the airport towards the city centre. This is the most budget-friendly option but requires more time and potentially transfers.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at POP! Hotel Gubeng

POP! Hotel Gubeng stands out as an excellent choice for travellers seeking a comfortable, well-located, and budget-friendly accommodation in Surabaya. With its vibrant atmosphere, convenient facilities, and proximity to key attractions, it offers a truly enjoyable stay.
  • Prime Location:

    Situated in the heart of Gubeng, providing easy access to the city's business and leisure hubs.
  • Comfortable Rooms:

    Clean, modern, and well-maintained rooms designed for a restful night's sleep.
  • Value for Money:

    Offering competitive rates without compromising on quality or service.
  • Friendly Service:

    A welcoming and helpful staff ready to assist you throughout your stay.
  • Convenient Facilities:

    Including complimentary Wi-Fi and on-site parking.
When considering Room availability at POP! Hotel Gubeng, booking in advance is always recommended, especially during peak seasons. For the best rates and a seamless Booking POP! Hotel Gubeng experience, look no further than Traveloka. Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices with Traveloka today!

All facilities in POP! Hotel Gubeng

Swimming Pool POP! Hotel Gubeng
Swimming Pool
Entertainment Facility POP! Hotel Gubeng
Entertainment Facility
Common Space POP! Hotel Gubeng
Common Space
Lobby POP! Hotel Gubeng
Lobby
Accommodation Services POP! Hotel Gubeng
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER

Transportation

  • Area shuttle
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • In-room safe
  • Shower
  • TV

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in POP! Hotel Gubeng

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation more than 3 days must be show Negative Result of Antigen. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. Please note that this room's maximum occupancy is 3 adults. There is no extra bed and third person will be using the existing bed and sofa.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Gubeng
162
Number of floors in POP! Hotel Gubeng
17
Another facilities in POP! Hotel Gubeng
Coffee shop, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked questions about POP! Hotel Gubeng

What are available facilities at POP! Hotel Gubeng?
There are top facilites at POP! Hotel Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Gubeng?
The standard check-in time at POP! Hotel Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Gubeng provide breakfast?
Yes, POP! Hotel Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of POP! Hotel Gubeng?
POP! Hotel Gubeng has a 2.0-star rating.
How many floors does POP! Hotel Gubeng have?
POP! Hotel Gubeng has 17.
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POP! Hotel Gubeng reviews and ratings

8.3
Very Good
From 14,709 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.6

Service and Facilites

8.4

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Traveller Reviews POP! Hotel Gubeng

Number of reviews per page
20
40
Customer reviews
Citra A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 153 week(s) ago
The room smells of cigarettes, the sound of an outdoor cooling machine is noisy, the complaint handling is slow, the overall is very sad. It's a shame, normally this hotel is very okay.
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Accommodation's Reply
14 Aug 2023
Hey! To Ms. Citra A, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and for choosing us as a place to stay, as well as willingness to provide comments for our hotel. We apologize for the inconvenience while staying at our hotel, this is very valuable input for us so that we can be even better. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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putu s.
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9.4
/10
Reviewed 159 week(s) ago
Comfortable for 3 people with children, there is a long sofa that can be used for sleeping, on the 17th floor there is a view of the train and the city of Surabaya. Steady hot water. Clean. It's easy to find food, near cafes and other shopping. If you come back, stay here again, thank you POP Hotel, see you. Hopefully in the future more success again.
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Accommodation's Reply
05 Jul 2023
Hey! To Mr. Putu Sumartana Putra, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Fajar I. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 164 week(s) ago
The air conditioner is not cold at all, then for the condition of the room it looks like it needs repair, at least paint the walls, because there are lots of yellow water stains on the walls.
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2 people find it helpful
Accommodation's Reply
29 May 2023
Hey! To Mr. Fajar Arifin, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Erick S.
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8.5
/10
Reviewed 164 week(s) ago
The hotel is quite convinient. Friendly staff.
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Accommodation's Reply
29 May 2023
Heya! Dear Mr.Eric Kurniawan, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Muhammad P. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
That's good. Clean, comfortable, cold rooms and others.
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Accommodation's Reply
29 May 2023
Hey! To Mr. Muhammad Pandu Prapyusta, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Budianto A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
Very best pop hotel on surabaya. I've got sky scrapping floor room! Given best view of surabaya and theyre facilites are so good and completed, there are alfa express which is micro mini market inside the hotel! But there one thing I hate from pop hotel are tube bathroom. I hate this type bathroom.
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Accommodation's Reply
12 May 2023
Heya! Dear Mr.Budianto Atmaja, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Ardhini E. N.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 166 week(s) ago
Secara keseluruhan oke. Tapi ada beberapa hal yang perlu diperhatikan: 1. AC bocor, walaupun tidak terlalu mengganggu tapi harusnya bisa diperbaiki. 2. Seharusnya ada tanda (seperti gantungan di pintu) untuk kapan housekeeping bisa masuk membersihkan kamar. Jadi tidak perlu mengetuk pintu karena mungkin masih tidur/mandi sehingga tidak dengar ada housekeeping. Karena waktu ini pernah karena tidak dengar mengetuk pintu, dan mungkin tidak ada jawaban, jadinya housekeeping tiba-tiba masuk kamar (walalupun sudah mengetuk). 3. Receptionist untuk lebih teliti lagi karena waktu itu tiba-tiba ada yang membuka kamar, dan ternyata ada yang check in dan diberikan kartu yang sama dengan no kamar yang sama dengan saya. Padahal saya baru check out besoknya. 5. Untuk housekeeping agar lebih bersih lagi membersihkan, karena kadang bersih kadang tidak (tisu-tisu di kamar mandi belum dibuang, rambut-rambut di lantai tidak dibersihkan, pinggir-pinggir wastafel masih basah) untuk pelayanan sangat ramah dan helpful. Terima kasih.
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Accommodation's Reply
12 May 2023
Hey! To Ms. Ardhini Erdyan Nita, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Supriadi
icon-origin-TRAVELOKA
8.8
/10
Reviewed 166 week(s) ago
The service, rooms and facilities are okay, but there are no directions that write down the hotel pop (because it's 1 location with the Haris hotel) so when you first arrive it's quite confusing.
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1 people find it helpful
Accommodation's Reply
08 May 2023
Hey! To Mr. Supriadi, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Gian Carlo Imanuel Tarumasely
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8.5
/10
Reviewed 167 week(s) ago
When taking a shower the water seeps outside the area in the room.
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Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Kus H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 167 week(s) ago
The air conditioner in the room leaked 59 😭.
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1 people find it helpful
Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Surana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 169 week(s) ago
Maybe it's because it's still being renovated, maybe another hotel is handling it. Service is not good. Room accessories such as tissue are not available. Minimal toilet equipment, only for one guest (even though we ordered for two people). Qibla direction is not available. Others are quite good, near Gubeng station and others.
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Accommodation's Reply
19 Apr 2023
Hey! Dear Our Valued Guest Surana, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Trifena W.
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6.1
/10
Reviewed 172 week(s) ago
The room smells bad, and the bathroom is not clean.
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Accommodation's Reply
01 Apr 2023
Hey! To Mrs. Trifena Wulandari, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, we make sure we will improve service to our guests and something like this will not happen again in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Salsabila F.
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9.4
/10
Reviewed 176 week(s) ago
Pelayanan yang sangat ramah dan baik. Kamar bersih dan nyaman, sebanding dengan harga yang dibayarkan. Cleaning service juga sangat membantu dan membersihkan kamar dengan baik. Oh iya, di antara semua yang ada, saya paling suka pelayanannya dan view kamar dari lantai 9.
1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Ms. Salsa, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Hofi M.
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8.8
/10
Reviewed 176 week(s) ago
The hotel is clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Hofi Mouranny, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Syafitri E. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 176 week(s) ago
The air conditioner leaked, the cleanliness of the room and bathroom was lacking, the plates ran out for dinner until morning the clerk did not take them, the hotel clerk was not friendly, at breakfast I asked where the empty chair was but no response was even answered no.
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Accommodation's Reply
01 Mar 2023
Hey! To Mrs. Syafitri Elistia Masrurroh, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, this input is very valuable for us so that we can be even better in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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ERINE
icon-origin-TRAVELOKA
6.5
/10
Reviewed 176 week(s) ago
Room cleanliness is lacking. The bathroom flush didn't work properly. The employees are very friendly. Facilities are also complete,
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Accommodation's Reply
01 Mar 2023
Hey! To Erine Fitri Priliasari, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Romulus F.
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8.5
/10
Reviewed 176 week(s) ago
Nice and Good. Suitable for refreshing and rest.
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Accommodation's Reply
08 Mar 2023
Hey! To Mr. Romulus Frans Daniel Silitonga, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Joseph V. W.
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8.5
/10
Reviewed 181 week(s) ago
Bersih, just short visit ok lah. Amenities cukup bagus.
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Accommodation's Reply
03 Feb 2023
Hey! To Mr. Joseph, Greetings from POP! Hotel Gubeng Surabaya... First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Natasya S.
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8.5
/10
Reviewed 182 week(s) ago
Check in jadi satu di Harris Hotel. Konsep Pop lucu warna-warni. Dapet kamar lantai 17 (paling atas) dengan city view. Kamar bersih, ada 2 handuk, sikat & pasta gigi. Tersedia bantal, guling, selimut di kasur.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Mother Natasya, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Evi D.
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9.4
/10
Reviewed 183 week(s) ago
Bersih, bagus kamarnyaa. Pelayanan ramah.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Evi's mother, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Exterior 4 POP! Hotel Gubeng

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8.3
Very Good
From 14,709 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.6

Service and Facilites

8.4

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Traveller Reviews POP! Hotel Gubeng

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40
Customer reviews
Citra A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 153 week(s) ago
The room smells of cigarettes, the sound of an outdoor cooling machine is noisy, the complaint handling is slow, the overall is very sad. It's a shame, normally this hotel is very okay.
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1 people find it helpful
Accommodation's Reply
14 Aug 2023
Hey! To Ms. Citra A, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and for choosing us as a place to stay, as well as willingness to provide comments for our hotel. We apologize for the inconvenience while staying at our hotel, this is very valuable input for us so that we can be even better. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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putu s.
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9.4
/10
Reviewed 159 week(s) ago
Comfortable for 3 people with children, there is a long sofa that can be used for sleeping, on the 17th floor there is a view of the train and the city of Surabaya. Steady hot water. Clean. It's easy to find food, near cafes and other shopping. If you come back, stay here again, thank you POP Hotel, see you. Hopefully in the future more success again.
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Accommodation's Reply
05 Jul 2023
Hey! To Mr. Putu Sumartana Putra, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Fajar I. A.
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6.0
/10
Reviewed 164 week(s) ago
The air conditioner is not cold at all, then for the condition of the room it looks like it needs repair, at least paint the walls, because there are lots of yellow water stains on the walls.
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2 people find it helpful
Accommodation's Reply
29 May 2023
Hey! To Mr. Fajar Arifin, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Erick S.
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8.5
/10
Reviewed 164 week(s) ago
The hotel is quite convinient. Friendly staff.
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Accommodation's Reply
29 May 2023
Heya! Dear Mr.Eric Kurniawan, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Muhammad P. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
That's good. Clean, comfortable, cold rooms and others.
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Accommodation's Reply
29 May 2023
Hey! To Mr. Muhammad Pandu Prapyusta, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Budianto A.
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9.7
/10
Reviewed 165 week(s) ago
Very best pop hotel on surabaya. I've got sky scrapping floor room! Given best view of surabaya and theyre facilites are so good and completed, there are alfa express which is micro mini market inside the hotel! But there one thing I hate from pop hotel are tube bathroom. I hate this type bathroom.
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Accommodation's Reply
12 May 2023
Heya! Dear Mr.Budianto Atmaja, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Ardhini E. N.
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8.7
/10
Reviewed 166 week(s) ago
Secara keseluruhan oke. Tapi ada beberapa hal yang perlu diperhatikan: 1. AC bocor, walaupun tidak terlalu mengganggu tapi harusnya bisa diperbaiki. 2. Seharusnya ada tanda (seperti gantungan di pintu) untuk kapan housekeeping bisa masuk membersihkan kamar. Jadi tidak perlu mengetuk pintu karena mungkin masih tidur/mandi sehingga tidak dengar ada housekeeping. Karena waktu ini pernah karena tidak dengar mengetuk pintu, dan mungkin tidak ada jawaban, jadinya housekeeping tiba-tiba masuk kamar (walalupun sudah mengetuk). 3. Receptionist untuk lebih teliti lagi karena waktu itu tiba-tiba ada yang membuka kamar, dan ternyata ada yang check in dan diberikan kartu yang sama dengan no kamar yang sama dengan saya. Padahal saya baru check out besoknya. 5. Untuk housekeeping agar lebih bersih lagi membersihkan, karena kadang bersih kadang tidak (tisu-tisu di kamar mandi belum dibuang, rambut-rambut di lantai tidak dibersihkan, pinggir-pinggir wastafel masih basah) untuk pelayanan sangat ramah dan helpful. Terima kasih.
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Accommodation's Reply
12 May 2023
Hey! To Ms. Ardhini Erdyan Nita, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Supriadi
icon-origin-TRAVELOKA
8.8
/10
Reviewed 166 week(s) ago
The service, rooms and facilities are okay, but there are no directions that write down the hotel pop (because it's 1 location with the Haris hotel) so when you first arrive it's quite confusing.
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1 people find it helpful
Accommodation's Reply
08 May 2023
Hey! To Mr. Supriadi, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Gian Carlo Imanuel Tarumasely
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8.5
/10
Reviewed 167 week(s) ago
When taking a shower the water seeps outside the area in the room.
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Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Kus H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 167 week(s) ago
The air conditioner in the room leaked 59 😭.
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1 people find it helpful
Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Surana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 169 week(s) ago
Maybe it's because it's still being renovated, maybe another hotel is handling it. Service is not good. Room accessories such as tissue are not available. Minimal toilet equipment, only for one guest (even though we ordered for two people). Qibla direction is not available. Others are quite good, near Gubeng station and others.
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Accommodation's Reply
19 Apr 2023
Hey! Dear Our Valued Guest Surana, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Trifena W.
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6.1
/10
Reviewed 172 week(s) ago
The room smells bad, and the bathroom is not clean.
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Accommodation's Reply
01 Apr 2023
Hey! To Mrs. Trifena Wulandari, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, we make sure we will improve service to our guests and something like this will not happen again in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Salsabila F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 176 week(s) ago
Pelayanan yang sangat ramah dan baik. Kamar bersih dan nyaman, sebanding dengan harga yang dibayarkan. Cleaning service juga sangat membantu dan membersihkan kamar dengan baik. Oh iya, di antara semua yang ada, saya paling suka pelayanannya dan view kamar dari lantai 9.
1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Ms. Salsa, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Hofi M.
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8.8
/10
Reviewed 176 week(s) ago
The hotel is clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Hofi Mouranny, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Syafitri E. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 176 week(s) ago
The air conditioner leaked, the cleanliness of the room and bathroom was lacking, the plates ran out for dinner until morning the clerk did not take them, the hotel clerk was not friendly, at breakfast I asked where the empty chair was but no response was even answered no.
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Accommodation's Reply
01 Mar 2023
Hey! To Mrs. Syafitri Elistia Masrurroh, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, this input is very valuable for us so that we can be even better in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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ERINE
icon-origin-TRAVELOKA
6.5
/10
Reviewed 176 week(s) ago
Room cleanliness is lacking. The bathroom flush didn't work properly. The employees are very friendly. Facilities are also complete,
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Accommodation's Reply
01 Mar 2023
Hey! To Erine Fitri Priliasari, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Romulus F.
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8.5
/10
Reviewed 176 week(s) ago
Nice and Good. Suitable for refreshing and rest.
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Accommodation's Reply
08 Mar 2023
Hey! To Mr. Romulus Frans Daniel Silitonga, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Joseph V. W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
Bersih, just short visit ok lah. Amenities cukup bagus.
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Accommodation's Reply
03 Feb 2023
Hey! To Mr. Joseph, Greetings from POP! Hotel Gubeng Surabaya... First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Natasya S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 182 week(s) ago
Check in jadi satu di Harris Hotel. Konsep Pop lucu warna-warni. Dapet kamar lantai 17 (paling atas) dengan city view. Kamar bersih, ada 2 handuk, sikat & pasta gigi. Tersedia bantal, guling, selimut di kasur.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Mother Natasya, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Evi D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 183 week(s) ago
Bersih, bagus kamarnyaa. Pelayanan ramah.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Evi's mother, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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