POP! Hotel Gubeng

Hotels
Preferred Partner
8.3
/10
Very Good
14,710 reviews

What Guests Say About Their Stay

rifky r.

10.0
/ 10
a cozy place near from train station, easy access to and from food, public transport. highly recommended, friendly and helpful staff.. like it very much

SISWANTO

8.5
/ 10
Fast and friendly service, rooms on order, clean, and suitable for a vacation with family because it is in the middle of the city.
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Agung S.

9.1
/ 10
First of all, the employee was super nice, helpful and it’s good. They can act from customer’s perspective. The room was clean. Thanks for your hospitality.

Agung S.

9.1
/ 10
First of all, the employee was super nice, helpful, and it’s good. They can act from custumer’s perspective. The room was clean. While I’m on diet, but the food was good too. And I get discount for Janji Jiwa coffee. Thanks for your hospitality.

Ferry F.

9.7
/ 10
Very nice, the place is comfortable and clean, thank you.
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In the Area
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Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Outdoor Swimming Pool
Located near Train Station
Recommended for Budget Traveler
POP! Hotel Gubeng is a hotel is located at Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around POP! Hotel Gubeng

Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby POP! Hotel Gubeng
Lobby 2 POP! Hotel Gubeng

Discover More About POP! Hotel Gubeng

Discover POP! Hotel Gubeng: Your Gateway to Surabaya's Charm

Welcome to POP! Hotel Gubeng, a vibrant and modern accommodation nestled in the heart of East Java, Indonesia. Designed for the savvy traveler seeking comfort, convenience, and value, POP! Hotel Gubeng offers a refreshing stay with its unique brand of hospitality. Whether you're in Surabaya for business or leisure, this hotel provides an excellent base to explore the city's rich culture and bustling energy. Room rates at POP! Hotel Gubeng start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

POP! Hotel Gubeng Location

POP! Hotel Gubeng is strategically situated in the bustling city center of Surabaya, specifically in the Gubeng district. Located at Jl.Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281, the hotel is approximately 15 kilometers from Juanda International Airport (SUB), making it easily accessible for both domestic and international travelers. Its central position also means it's just a short drive from major transportation hubs and key business districts. The atmosphere surrounding POP! Hotel Gubeng is one of vibrant urban life, with easy access to a variety of local eateries, shopping centers, and cultural landmarks. It’s an ideal location for those who want to immerse themselves in the dynamic pulse of Surabaya.

POP! Hotel Gubeng Facilities & Services

Facilities for guests at POP! Hotel Gubeng are designed to enhance your stay and provide all the essentials for a comfortable and enjoyable experience.
  • 24-Hour Front Desk:

    Our friendly and efficient staff are available around the clock to assist you with any queries or requests.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • Meeting Rooms:

    Equipped to host small to medium-sized gatherings, perfect for business travelers.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site dining venue.
  • Parking:

    Complimentary parking is available for guests who are traveling by car.
  • Housekeeping Services:

    Daily housekeeping ensures your room remains clean and tidy.

POP! Hotel Gubeng Room Types

Discover a range of comfortable and stylish accommodations with the diverse room types of POP! Hotel Gubeng. Each room is thoughtfully designed to provide a relaxing sanctuary after a day of exploring or working.
  • Standard Room:

    These well-appointed rooms offer a cozy and efficient space, perfect for solo travelers or couples. Available as non-smoking.
  • Deluxe Room:

    Slightly larger than the Standard Room, the Deluxe Room provides additional space and comfort. Available as non-smoking.
  • Family Room:

    Ideal for families or small groups, these rooms are designed to accommodate multiple guests comfortably. Available as non-smoking.
All rooms at POP! Hotel Gubeng are designated as non-smoking to ensure a fresh and pleasant environment for all guests. While bathtubs are not a standard feature in all room types, the hotel focuses on providing modern and clean bathroom facilities.

POP! Hotel Gubeng Dining & Restaurants

Savor a delightful culinary journey at POP! Hotel Gubeng's dining establishments. The hotel offers a convenient and delicious way to experience local flavors and international favorites without leaving the premises. The hotel's main dining area serves a variety of Indonesian dishes, with estimated prices per person ranging from PHP 250 to PHP 500. Operating hours are typically from 6:00 AM to 10:00 PM, offering breakfast, lunch, and dinner.

POP! Hotel Gubeng Nearby Attractions and Activities

Surabaya is a city brimming with history, culture, and modern attractions, and POP! Hotel Gubeng is perfectly positioned to help you explore them.
  • Tugu Pahlawan (Heroes Monument):

    A significant landmark commemorating the Battle of Surabaya, offering historical insights and panoramic city views.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of Indonesian clove cigarettes.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes, perfect for a leisurely afternoon.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual and historical heart of Surabaya, with its vibrant Arab quarter and ancient mosque.
  • Galaxy Mall:

    One of Surabaya's premier shopping destinations, offering a wide array of local and international brands, dining options, and entertainment.
If you are looking for other activities around POP! Hotel Gubeng, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to POP! Hotel Gubeng from the Airport

Navigating your way to POP! Hotel Gubeng from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of POP! Hotel Gubeng can be arranged for a seamless arrival.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to POP! Hotel Gubeng typically takes around 30-45 minutes, depending on traffic, and may cost approximately PHP 300-PHP 500.
  • Ride-hailing Service:

    You can book a ride through a ride-hailing service via your smartphone. This offers a convenient and often cost-effective alternative to traditional taxis.
  • Hotel Private Transfer:

    For ultimate convenience and peace of mind, you can pre-book a private airport transfer service directly with POP! Hotel Gubeng. This ensures a dedicated driver will be waiting for you upon arrival. Inquire with the hotel for rates and booking details.
  • Public Transportation:

    While less direct, local buses and shuttles operate from the airport towards the city center, from where you can take another local transport option to reach the hotel. This is the most budget-friendly option but requires more time and navigation.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at POP! Hotel Gubeng

POP! Hotel Gubeng stands out as an excellent choice for travelers seeking a comfortable, convenient, and affordable stay in Surabaya. Its prime location, modern amenities, and welcoming atmosphere make it a top pick for both business and leisure trips.
  • Prime Location:

    Situated in the heart of Surabaya, offering easy access to key attractions, business districts, and transportation hubs.
  • Value for Money:

    Enjoy comfortable accommodations and essential services at competitive prices.
  • Modern Comforts:

    Well-designed rooms and essential facilities ensure a pleasant and relaxing stay.
  • Convenient Access:

    Close proximity to the airport and major city routes makes travel effortless.
  • Friendly Service:

    A dedicated team is always ready to assist you, ensuring a warm and hospitable experience.
Check for Room availability at POP! Hotel Gubeng and start planning your trip. For a seamless experience, consider Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices through Traveloka.

All facilities in POP! Hotel Gubeng

Swimming Pool POP! Hotel Gubeng
Swimming Pool
Entertainment Facility POP! Hotel Gubeng
Entertainment Facility
Common Space POP! Hotel Gubeng
Common Space
Lobby POP! Hotel Gubeng
Lobby
Accommodation Services POP! Hotel Gubeng
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER

Transportation

  • Area shuttle
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • In-room safe
  • Shower
  • TV

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in POP! Hotel Gubeng

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation more than 3 days must be show Negative Result of Antigen. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. Please note that this room's maximum occupancy is 3 adults. There is no extra bed and third person will be using the existing bed and sofa.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Gubeng
162
Number of floors in POP! Hotel Gubeng
17
Another facilities in POP! Hotel Gubeng
Coffee shop, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in POP! Hotel Gubeng

What are available facilities at POP! Hotel Gubeng?
There are top facilites at POP! Hotel Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Gubeng?
The standard check-in time at POP! Hotel Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Gubeng provide breakfast?
Yes, POP! Hotel Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of POP! Hotel Gubeng?
POP! Hotel Gubeng is a 2.0-star hotel.
How many floors does POP! Hotel Gubeng have?
POP! Hotel Gubeng has 17 floors.
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More Reviews from Other Guests in POP! Hotel Gubeng

8.3
Very Good
From 14,710 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.6

Service and Facilites

8.4

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Traveler Reviews POP! Hotel Gubeng

Number of reviews per page
20
40
Customer reviews
Citra A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 151 week(s) ago
The room smells of cigarettes, the sound of an outdoor cooling machine is noisy, the complaint handling is slow, the overall is very sad. It's a shame, normally this hotel is very okay.
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Accommodation's Reply
14 Aug 2023
Hey! To Ms. Citra A, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and for choosing us as a place to stay, as well as willingness to provide comments for our hotel. We apologize for the inconvenience while staying at our hotel, this is very valuable input for us so that we can be even better. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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putu s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 157 week(s) ago
Comfortable for 3 people with children, there is a long sofa that can be used for sleeping, on the 17th floor there is a view of the train and the city of Surabaya. Steady hot water. Clean. It's easy to find food, near cafes and other shopping. If you come back, stay here again, thank you POP Hotel, see you. Hopefully in the future more success again.
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Accommodation's Reply
05 Jul 2023
Hey! To Mr. Putu Sumartana Putra, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Fajar I. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 161 week(s) ago
The air conditioner is not cold at all, then for the condition of the room it looks like it needs repair, at least paint the walls, because there are lots of yellow water stains on the walls.
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2 people find it helpful
Accommodation's Reply
29 May 2023
Hey! To Mr. Fajar Arifin, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Erick S.
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8.5
/10
Reviewed 162 week(s) ago
The hotel is quite convinient. Friendly staff.
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Accommodation's Reply
29 May 2023
Heya! Dear Mr.Eric Kurniawan, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Muhammad P. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 163 week(s) ago
That's good. Clean, comfortable, cold rooms and others.
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Accommodation's Reply
29 May 2023
Hey! To Mr. Muhammad Pandu Prapyusta, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Budianto A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 163 week(s) ago
Very best pop hotel on surabaya. I've got sky scrapping floor room! Given best view of surabaya and theyre facilites are so good and completed, there are alfa express which is micro mini market inside the hotel! But there one thing I hate from pop hotel are tube bathroom. I hate this type bathroom.
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Accommodation's Reply
12 May 2023
Heya! Dear Mr.Budianto Atmaja, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Ardhini E. N.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 163 week(s) ago
Secara keseluruhan oke. Tapi ada beberapa hal yang perlu diperhatikan: 1. AC bocor, walaupun tidak terlalu mengganggu tapi harusnya bisa diperbaiki. 2. Seharusnya ada tanda (seperti gantungan di pintu) untuk kapan housekeeping bisa masuk membersihkan kamar. Jadi tidak perlu mengetuk pintu karena mungkin masih tidur/mandi sehingga tidak dengar ada housekeeping. Karena waktu ini pernah karena tidak dengar mengetuk pintu, dan mungkin tidak ada jawaban, jadinya housekeeping tiba-tiba masuk kamar (walalupun sudah mengetuk). 3. Receptionist untuk lebih teliti lagi karena waktu itu tiba-tiba ada yang membuka kamar, dan ternyata ada yang check in dan diberikan kartu yang sama dengan no kamar yang sama dengan saya. Padahal saya baru check out besoknya. 5. Untuk housekeeping agar lebih bersih lagi membersihkan, karena kadang bersih kadang tidak (tisu-tisu di kamar mandi belum dibuang, rambut-rambut di lantai tidak dibersihkan, pinggir-pinggir wastafel masih basah) untuk pelayanan sangat ramah dan helpful. Terima kasih.
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Accommodation's Reply
12 May 2023
Hey! To Ms. Ardhini Erdyan Nita, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Supriadi
icon-origin-TRAVELOKA
8.8
/10
Reviewed 164 week(s) ago
The service, rooms and facilities are okay, but there are no directions that write down the hotel pop (because it's 1 location with the Haris hotel) so when you first arrive it's quite confusing.
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1 people find it helpful
Accommodation's Reply
08 May 2023
Hey! To Mr. Supriadi, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Gian Carlo Imanuel Tarumasely
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8.5
/10
Reviewed 165 week(s) ago
When taking a shower the water seeps outside the area in the room.
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Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Kus H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 165 week(s) ago
The air conditioner in the room leaked 59 😭.
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1 people find it helpful
Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Surana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 167 week(s) ago
Maybe it's because it's still being renovated, maybe another hotel is handling it. Service is not good. Room accessories such as tissue are not available. Minimal toilet equipment, only for one guest (even though we ordered for two people). Qibla direction is not available. Others are quite good, near Gubeng station and others.
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Accommodation's Reply
19 Apr 2023
Hey! Dear Our Valued Guest Surana, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Trifena W.
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6.1
/10
Reviewed 169 week(s) ago
The room smells bad, and the bathroom is not clean.
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Accommodation's Reply
01 Apr 2023
Hey! To Mrs. Trifena Wulandari, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, we make sure we will improve service to our guests and something like this will not happen again in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Salsabila F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 173 week(s) ago
Pelayanan yang sangat ramah dan baik. Kamar bersih dan nyaman, sebanding dengan harga yang dibayarkan. Cleaning service juga sangat membantu dan membersihkan kamar dengan baik. Oh iya, di antara semua yang ada, saya paling suka pelayanannya dan view kamar dari lantai 9.
1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Ms. Salsa, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Hofi M.
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8.8
/10
Reviewed 173 week(s) ago
The hotel is clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Hofi Mouranny, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Syafitri E. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 173 week(s) ago
The air conditioner leaked, the cleanliness of the room and bathroom was lacking, the plates ran out for dinner until morning the clerk did not take them, the hotel clerk was not friendly, at breakfast I asked where the empty chair was but no response was even answered no.
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Accommodation's Reply
01 Mar 2023
Hey! To Mrs. Syafitri Elistia Masrurroh, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, this input is very valuable for us so that we can be even better in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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ERINE
icon-origin-TRAVELOKA
6.5
/10
Reviewed 173 week(s) ago
Room cleanliness is lacking. The bathroom flush didn't work properly. The employees are very friendly. Facilities are also complete,
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Accommodation's Reply
01 Mar 2023
Hey! To Erine Fitri Priliasari, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Romulus F.
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8.5
/10
Reviewed 173 week(s) ago
Nice and Good. Suitable for refreshing and rest.
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Accommodation's Reply
08 Mar 2023
Hey! To Mr. Romulus Frans Daniel Silitonga, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Joseph V. W.
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8.5
/10
Reviewed 179 week(s) ago
Bersih, just short visit ok lah. Amenities cukup bagus.
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Accommodation's Reply
03 Feb 2023
Hey! To Mr. Joseph, Greetings from POP! Hotel Gubeng Surabaya... First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Natasya S.
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8.5
/10
Reviewed 180 week(s) ago
Check in jadi satu di Harris Hotel. Konsep Pop lucu warna-warni. Dapet kamar lantai 17 (paling atas) dengan city view. Kamar bersih, ada 2 handuk, sikat & pasta gigi. Tersedia bantal, guling, selimut di kasur.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Mother Natasya, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Evi D.
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9.4
/10
Reviewed 181 week(s) ago
Bersih, bagus kamarnyaa. Pelayanan ramah.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Evi's mother, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Exterior 4 POP! Hotel Gubeng

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8.3
Very Good
From 14,710 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.6

Service and Facilites

8.4

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Traveler Reviews POP! Hotel Gubeng

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40
Customer reviews
Citra A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 151 week(s) ago
The room smells of cigarettes, the sound of an outdoor cooling machine is noisy, the complaint handling is slow, the overall is very sad. It's a shame, normally this hotel is very okay.
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1 people find it helpful
Accommodation's Reply
14 Aug 2023
Hey! To Ms. Citra A, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and for choosing us as a place to stay, as well as willingness to provide comments for our hotel. We apologize for the inconvenience while staying at our hotel, this is very valuable input for us so that we can be even better. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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putu s.
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9.4
/10
Reviewed 157 week(s) ago
Comfortable for 3 people with children, there is a long sofa that can be used for sleeping, on the 17th floor there is a view of the train and the city of Surabaya. Steady hot water. Clean. It's easy to find food, near cafes and other shopping. If you come back, stay here again, thank you POP Hotel, see you. Hopefully in the future more success again.
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Accommodation's Reply
05 Jul 2023
Hey! To Mr. Putu Sumartana Putra, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Fajar I. A.
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6.0
/10
Reviewed 161 week(s) ago
The air conditioner is not cold at all, then for the condition of the room it looks like it needs repair, at least paint the walls, because there are lots of yellow water stains on the walls.
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2 people find it helpful
Accommodation's Reply
29 May 2023
Hey! To Mr. Fajar Arifin, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Erick S.
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8.5
/10
Reviewed 162 week(s) ago
The hotel is quite convinient. Friendly staff.
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Accommodation's Reply
29 May 2023
Heya! Dear Mr.Eric Kurniawan, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Muhammad P. P.
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9.7
/10
Reviewed 163 week(s) ago
That's good. Clean, comfortable, cold rooms and others.
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Accommodation's Reply
29 May 2023
Hey! To Mr. Muhammad Pandu Prapyusta, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Budianto A.
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9.7
/10
Reviewed 163 week(s) ago
Very best pop hotel on surabaya. I've got sky scrapping floor room! Given best view of surabaya and theyre facilites are so good and completed, there are alfa express which is micro mini market inside the hotel! But there one thing I hate from pop hotel are tube bathroom. I hate this type bathroom.
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Accommodation's Reply
12 May 2023
Heya! Dear Mr.Budianto Atmaja, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Ardhini E. N.
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8.7
/10
Reviewed 163 week(s) ago
Secara keseluruhan oke. Tapi ada beberapa hal yang perlu diperhatikan: 1. AC bocor, walaupun tidak terlalu mengganggu tapi harusnya bisa diperbaiki. 2. Seharusnya ada tanda (seperti gantungan di pintu) untuk kapan housekeeping bisa masuk membersihkan kamar. Jadi tidak perlu mengetuk pintu karena mungkin masih tidur/mandi sehingga tidak dengar ada housekeeping. Karena waktu ini pernah karena tidak dengar mengetuk pintu, dan mungkin tidak ada jawaban, jadinya housekeeping tiba-tiba masuk kamar (walalupun sudah mengetuk). 3. Receptionist untuk lebih teliti lagi karena waktu itu tiba-tiba ada yang membuka kamar, dan ternyata ada yang check in dan diberikan kartu yang sama dengan no kamar yang sama dengan saya. Padahal saya baru check out besoknya. 5. Untuk housekeeping agar lebih bersih lagi membersihkan, karena kadang bersih kadang tidak (tisu-tisu di kamar mandi belum dibuang, rambut-rambut di lantai tidak dibersihkan, pinggir-pinggir wastafel masih basah) untuk pelayanan sangat ramah dan helpful. Terima kasih.
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Accommodation's Reply
12 May 2023
Hey! To Ms. Ardhini Erdyan Nita, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Supriadi
icon-origin-TRAVELOKA
8.8
/10
Reviewed 164 week(s) ago
The service, rooms and facilities are okay, but there are no directions that write down the hotel pop (because it's 1 location with the Haris hotel) so when you first arrive it's quite confusing.
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1 people find it helpful
Accommodation's Reply
08 May 2023
Hey! To Mr. Supriadi, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Gian Carlo Imanuel Tarumasely
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8.5
/10
Reviewed 165 week(s) ago
When taking a shower the water seeps outside the area in the room.
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Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Kus H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 165 week(s) ago
The air conditioner in the room leaked 59 😭.
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1 people find it helpful
Accommodation's Reply
03 May 2023
Heya! Dear Our Valued Guest Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip to Surabaya. Many thanks for taking time to review us on your stay. We do apologize for any inconvenience occurred during your stay with us. We will try our best to make better improvements. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppins Day Harry Permana Putra Asst. Hotel Manager
Surana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 167 week(s) ago
Maybe it's because it's still being renovated, maybe another hotel is handling it. Service is not good. Room accessories such as tissue are not available. Minimal toilet equipment, only for one guest (even though we ordered for two people). Qibla direction is not available. Others are quite good, near Gubeng station and others.
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Accommodation's Reply
19 Apr 2023
Hey! Dear Our Valued Guest Surana, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Trifena W.
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6.1
/10
Reviewed 169 week(s) ago
The room smells bad, and the bathroom is not clean.
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Accommodation's Reply
01 Apr 2023
Hey! To Mrs. Trifena Wulandari, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, we make sure we will improve service to our guests and something like this will not happen again in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Salsabila F.
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9.4
/10
Reviewed 173 week(s) ago
Pelayanan yang sangat ramah dan baik. Kamar bersih dan nyaman, sebanding dengan harga yang dibayarkan. Cleaning service juga sangat membantu dan membersihkan kamar dengan baik. Oh iya, di antara semua yang ada, saya paling suka pelayanannya dan view kamar dari lantai 9.
1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Ms. Salsa, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Hofi M.
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8.8
/10
Reviewed 173 week(s) ago
The hotel is clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
08 Mar 2023
Hey! Dear Our Valued Guest Hofi Mouranny, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Syafitri E. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 173 week(s) ago
The air conditioner leaked, the cleanliness of the room and bathroom was lacking, the plates ran out for dinner until morning the clerk did not take them, the hotel clerk was not friendly, at breakfast I asked where the empty chair was but no response was even answered no.
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Accommodation's Reply
01 Mar 2023
Hey! To Mrs. Syafitri Elistia Masrurroh, Warm greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We apologize for the inconvenience while staying at our hotel, this input is very valuable for us so that we can be even better in the future. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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ERINE
icon-origin-TRAVELOKA
6.5
/10
Reviewed 173 week(s) ago
Room cleanliness is lacking. The bathroom flush didn't work properly. The employees are very friendly. Facilities are also complete,
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Accommodation's Reply
01 Mar 2023
Hey! To Erine Fitri Priliasari, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Romulus F.
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8.5
/10
Reviewed 173 week(s) ago
Nice and Good. Suitable for refreshing and rest.
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Accommodation's Reply
08 Mar 2023
Hey! To Mr. Romulus Frans Daniel Silitonga, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. have a poppins day! Harry Permana Putra. Asst. Hotel Manager.
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Joseph V. W.
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8.5
/10
Reviewed 179 week(s) ago
Bersih, just short visit ok lah. Amenities cukup bagus.
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Accommodation's Reply
03 Feb 2023
Hey! To Mr. Joseph, Greetings from POP! Hotel Gubeng Surabaya... First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Natasya S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 180 week(s) ago
Check in jadi satu di Harris Hotel. Konsep Pop lucu warna-warni. Dapet kamar lantai 17 (paling atas) dengan city view. Kamar bersih, ada 2 handuk, sikat & pasta gigi. Tersedia bantal, guling, selimut di kasur.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Mother Natasya, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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Evi D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 181 week(s) ago
Bersih, bagus kamarnyaa. Pelayanan ramah.
1 people find it helpful
Accommodation's Reply
19 Jan 2023
Hey! To Evi's mother, Greetings from POP! Hotel Gubeng Surabaya. First of all we would like to thank you for visiting and choosing us as a place to stay, as well as willingness to provide comments for the progress of our hotel. It is a pleasure to know that you are satisfied with our service and facilities. We will always maintain our standard of service and facilities for the satisfaction of our loyal guests and customers. We look forward to welcoming you back to our hotel, and we are ready to welcome and provide our best service. Have a poppins day! Harry Permana Putra Asst. Hotel Manager
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