Svarga Resort Lombok

Resorts
8.5
/10
Very Good
2,339 reviews

What Guests Say About Their Stay

Staff Friendliness (24)
Taste (23)
Variety (22)
In-house Restaurant (22)
N***l
10.0
/ 10
The food was absolutely delicious, the service was excellent, and everything was very clean.
Lewis C.
10.0
/ 10
Fantastic experience from the moment we walked in and welcome ginger lemon grass tea. Rooms were spectacular and views from every room. Would recommend to all.
Dimas P.
9.4
/ 10
I've stayed several days there. The hotel offer stunning view (ocean and mountain) particularly from upper room (I forget the type) . But, if you don't get top room, you can still enjoy scenic view from pool and restaurant. rate is also wallet friendly 😁.
PRADANA N.
9.7
/ 10
Svarga sounds like Surga (in Bahasa Indonesia means Heaven). You will have wonderful experience in here literally as heaven on earth. Some of the spot, you will find a little Santorini in Lombok.
Mutiara A.
9.7
/ 10
I spend my babymoon in Svarga Resort Lombok, that was very nice place, nice view, and nice staff also. I get my husband's birthday cake for compliment also. So.. overall is great!!!
In the Area
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Batu Layar Lombok, Senggigi, Lombok, Nusa Tenggara Barat, Indonesia, 83355

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Elevator
Staying at Svarga Resort Lombok is a good choice when you are visiting Batu Layar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Svarga Resort Lombok

Batu Layar Lombok, Senggigi, Lombok, Nusa Tenggara Barat, Indonesia, 83355
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Lobby Svarga Resort Lombok
Lobby 2 Svarga Resort Lombok

Discover More About Svarga Resort Lombok

Svarga Resort Lombok is a stunning getaway nestled in the lush landscapes of Lombok, offering a perfect blend of luxury and nature. Whether you're seeking relaxation or adventure, this resort provides an ideal base for exploring the island's beauty.

Room types available at Svarga Resort Lombok

Svarga Resort Lombok offers a variety of room types to suit different preferences and budgets. Choose from the spacious Deluxe Rooms, which provide a comfortable and stylish retreat, or opt for the more luxurious Suites that come with private balconies and stunning views. For those seeking a more exclusive experience, the Villas offer private pools and ample space for relaxation. Each room is designed with modern amenities and traditional touches, ensuring a comfortable stay. Whether you're travelling solo, as a couple, or with family, there's a perfect room waiting for you at Svarga Resort Lombok.

How to get to Svarga Resort Lombok

Reaching Svarga Resort Lombok is a breeze. Fly into Lombok International Airport, which is well-connected to major cities. From the airport, it's a scenic drive of about 1.5 hours to the resort. You can hire a taxi or arrange for a private transfer through the resort. If you're coming from Bali, consider taking a fast boat to Lombok, followed by a short drive to the resort. The journey is part of the adventure, offering glimpses of Lombok's stunning landscapes.

Facilities and services at Svarga Resort Lombok

Svarga Resort Lombok boasts a range of facilities and services to enhance your stay. Enjoy a refreshing dip in the infinity pool, or unwind with a spa treatment that rejuvenates the body and mind. The resort also offers a fitness centre for those who like to stay active. With attentive staff ready to assist, your comfort and convenience are top priorities. Whether you're lounging by the pool or exploring the island, the resort ensures a memorable experience.

Food and drink available at Svarga Resort Lombok

While Svarga Resort Lombok offers a delightful dining experience with its on-site restaurant serving local and international cuisine, there are also nearby dining options to explore. Head to Senggigi, just a short drive away, where you can find a variety of restaurants and cafes offering everything from traditional Indonesian dishes to Western favourites. Whether you dine in or venture out, your taste buds are in for a treat.

Accessibility features at Svarga Resort Lombok

Svarga Resort Lombok is committed to providing a comfortable stay for all guests, including those with accessibility needs. The resort features accessible pathways and facilities to ensure ease of movement throughout the property. Staff are trained to assist guests with special requirements, ensuring a seamless experience. If you have specific needs, it's recommended to contact the resort in advance to make necessary arrangements.

Pet and service animal policy at Svarga Resort Lombok

Svarga Resort Lombok welcomes service animals to assist guests with disabilities. However, pets are not allowed on the property. If you're travelling with a service animal, it's advisable to inform the resort ahead of your stay to ensure a smooth check-in process. Discover the charm of Lombok by booking your stay at Svarga Resort Lombok through Traveloka. For those looking to explore more of Indonesia, check out other hotel options in Bali by visiting this link or book your flights using this link.

All facilities in Svarga Resort Lombok

Swimming Pool Svarga Resort Lombok
Swimming Pool
Common Space Svarga Resort Lombok
Common Space
Lobby Svarga Resort Lombok
Lobby
Exterior Svarga Resort Lombok
Exterior
Bedroom Svarga Resort Lombok
Bedroom

Transportation

  • Area shuttle
  • Bicycle rental
  • Car rental

Things to Do

  • Garden
  • Outdoor pool
  • Spa

General

  • AC
  • Family room
  • Swimming pool

Public Facilities

  • Elevator
  • Restaurant
  • Safety deposit box

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Tours

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Svarga Resort Lombok

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.

Late Check-out

You're not allowed to check-out past the accommodation's check-out time.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Svarga Resort Lombok
46
Number of floors in Svarga Resort Lombok
2
Another facilities in Svarga Resort Lombok
Area shuttle, Bicycle rental, Car rental, Garden, Outdoor pool

Frequently asked questions about Svarga Resort Lombok

What are available facilities at Svarga Resort Lombok?
There are top facilites at Svarga Resort Lombok such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Svarga Resort Lombok?
The standard check-in time at Svarga Resort Lombok is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Svarga Resort Lombok?
Svarga Resort Lombok has a 4.0-star rating.
How many floors does Svarga Resort Lombok have?
Svarga Resort Lombok has 2.
How many rooms are available at Svarga Resort Lombok?
Svarga Resort Lombok has 46.
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Svarga Resort Lombok reviews and ratings

Overall Ratings & Reviews Svarga Resort Lombok

Traveloka (2,140)
Other sources (199)
8.5
Very Good
From 2,140 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.7

Meal

8.2

Location

8.6

Service and Facilites

8.7

People often mention about Svarga Resort Lombok
All
Taste (25)
Bathroom (21)
Variety (21)
Staff Friendliness (20)
Ambiance (20)
In-house Restaurant (19)
Bedroom (18)
Hotel Area (16)
Surroundings (15)
Wifi (14)
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Traveller Reviews Svarga Resort Lombok

Number of reviews per page
20
40
Customer reviews
D***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
friendly staff, clean rooms, it would be better if there was a roof for motorbike parking
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Agus D.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 12 week(s) ago
Room 401. The TV sound was intermittent. The shower head was covered in moss. The shower head sometimes worked, sometimes not. The bed frame was noisy and uncomfortable to sleep on. Lots of stains. There were flies in the dining area. Hopefully, the next room will be better.
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W***u
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
The toilet seat is leaking, I asked for it to be sealed, but it wasn't sealed.
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W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's comfortable, cool, and has a nice bathtub with warm water. The TV also supports YouTube and is great for kids to spend quality time without fuss. It's a shame the view doesn't have a balcony, as I didn't book the one with a private pool and balcony.
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W***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff were very friendly, the bedroom was so good and clean. The swimming pool was so clear, and the air was so fresh.
2 people find it helpful
S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The staff are very friendly, easy to smile, and quick to help with any needs required.
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1 people find it helpful
I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Excellent stay in Senggigi area. Will stay back again when we visit Lombok next time.
1 people find it helpful
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Ridhwan K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Warm View & Hospitality Staff.
1 people find it helpful
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Ni Komang S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Very enjoyable 💞 this is the second time I have stayed at Svarga Resort Lombok ❤️
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1 people find it helpful
Accommodation's Reply
24 May 2025
Thank you for choosing Svarga Resort as your holiday destination! We are very honored that you have trusted us as your place to stay and vacation. Your positive review inspires our entire team to continue providing the best service and enjoyable experience for every guest. We look forward to welcoming you back to Svarga Resort for a more memorable vacation in the future. Warm greetings from Svarga Resort
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Muhammad N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Enjoying Svarga Resort Lombok was fun and impressive for me with the reception service, in the room, breakfast with beautiful natural views.
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3 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Muhammad N. H, Thank you very much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The food was absolutely delicious, the service was excellent, and everything was very clean.
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Accommodation's Reply
21 May 2025
Dear Guest, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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Putuugi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Staying here feels like being in heaven, great, really cool and will come back here again. Everything is okay. From the friendliness of the staff, clean rooms, nice and clean toilets, it's all top.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Putuugi, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Sulistyo F. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Thank you very much. Nice moment, very memorable.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Sulistiyo, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Azhar H.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 34 week(s) ago
The food lacks variety and is limited to expensive.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. Azhar, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed in order to improve the quality of our services. We would greatly appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Sincerely, Management
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The view is quite good for photos, the service is good... cleanliness needs to be improved,
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we greatly appreciate your constructive feedback on areas for improvement. Your feedback is invaluable to us in our efforts to improve the quality of our service, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Management
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Suryadi C.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 36 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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2 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Mr. Suryadi Chandra, Thank you for your feedback. We apologize that your experience has not been as expected. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 p.m. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experience will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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Suryadi C.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 36 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 PM WIB. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experiences will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 38 week(s) ago
The room AC is hot! Call the officer, when checked, he said the freon was out. It has been filled, but the room AC is still hot. It makes the afternoon hot and humid, the rest is good and comfortable. Please maintain things like that so that guests remain safe and comfortable during their staycation! Even though the hotel atmosphere is good, comfortable, green, and has lots of trees.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our service. We would appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Best regards, Management
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
breakfast that needs to be adjusted for a typical Lombok or Indonesian menu
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2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we appreciate your constructive feedback on areas where we can improve. For breakfast, we will adjust accordingly to the suggestions that have been provided as feedback in our restaurant. Your feedback is invaluable to us in improving our service, and we look forward to welcoming you back for an even better experience in the future. Best regards, Management
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
the staff is very friendly and helpful 👍
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1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Svarga Resort Lombok

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Svarga Resort Lombok

Traveloka (2,140)
Other sources (199)
8.5
Very Good
From 2,140 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.7

Meal

8.2

Location

8.6

Service and Facilites

8.7

People often mention about Svarga Resort Lombok
All
Taste (25)
Bathroom (21)
Variety (21)
Staff Friendliness (20)
Ambiance (20)
In-house Restaurant (19)
Bedroom (18)
Hotel Area (16)
Surroundings (15)
Wifi (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Svarga Resort Lombok

Number of reviews per page
20
40
Customer reviews
D***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
friendly staff, clean rooms, it would be better if there was a roof for motorbike parking
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Agus D.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 12 week(s) ago
Room 401. The TV sound was intermittent. The shower head was covered in moss. The shower head sometimes worked, sometimes not. The bed frame was noisy and uncomfortable to sleep on. Lots of stains. There were flies in the dining area. Hopefully, the next room will be better.
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W***u
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
The toilet seat is leaking, I asked for it to be sealed, but it wasn't sealed.
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W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's comfortable, cool, and has a nice bathtub with warm water. The TV also supports YouTube and is great for kids to spend quality time without fuss. It's a shame the view doesn't have a balcony, as I didn't book the one with a private pool and balcony.
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W***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff were very friendly, the bedroom was so good and clean. The swimming pool was so clear, and the air was so fresh.
2 people find it helpful
S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The staff are very friendly, easy to smile, and quick to help with any needs required.
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1 people find it helpful
I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Excellent stay in Senggigi area. Will stay back again when we visit Lombok next time.
1 people find it helpful
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Ridhwan K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Warm View & Hospitality Staff.
1 people find it helpful
Profile Picture
Ni Komang S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Very enjoyable 💞 this is the second time I have stayed at Svarga Resort Lombok ❤️
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1 people find it helpful
Accommodation's Reply
24 May 2025
Thank you for choosing Svarga Resort as your holiday destination! We are very honored that you have trusted us as your place to stay and vacation. Your positive review inspires our entire team to continue providing the best service and enjoyable experience for every guest. We look forward to welcoming you back to Svarga Resort for a more memorable vacation in the future. Warm greetings from Svarga Resort
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Muhammad N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Enjoying Svarga Resort Lombok was fun and impressive for me with the reception service, in the room, breakfast with beautiful natural views.
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3 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Muhammad N. H, Thank you very much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The food was absolutely delicious, the service was excellent, and everything was very clean.
Find this review helpful?
Accommodation's Reply
21 May 2025
Dear Guest, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay, and that our team, services, and facilities met your expectations. Our goal is to provide a unique experience for every guest, and it makes us happy to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Best regards, Management.
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Putuugi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Staying here feels like being in heaven, great, really cool and will come back here again. Everything is okay. From the friendliness of the staff, clean rooms, nice and clean toilets, it's all top.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Putuugi, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Sulistyo F. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Thank you very much. Nice moment, very memorable.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Sulistiyo, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay and that our team, services, and facilities met your expectations. Our goal is to provide a great experience for every guest, and it is great to know that we have succeeded in doing so. We look forward to welcoming you back on your next visit. Should you need any assistance with future bookings, please do not hesitate to contact us directly. Thank you again for choosing to stay with us! Sincerely, Management
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Azhar H.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 34 week(s) ago
The food lacks variety and is limited to expensive.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. Azhar, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed in order to improve the quality of our services. We would greatly appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Sincerely, Management
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The view is quite good for photos, the service is good... cleanliness needs to be improved,
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we greatly appreciate your constructive feedback on areas for improvement. Your feedback is invaluable to us in our efforts to improve the quality of our service, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Management
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Suryadi C.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 36 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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2 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Mr. Suryadi Chandra, Thank you for your feedback. We apologize that your experience has not been as expected. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 p.m. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experience will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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Suryadi C.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 36 week(s) ago
Check in time is very slow. Toilet light is not on. Swimming pool has leeches. There are geckos in the room.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our services. We apologize that our standard check-in time is 2:00 PM WIB. Regarding the presence of leeches and geckos, we greatly appreciate your concern, and we have noted it as important feedback. We have also reminded our team to pay more attention to the condition of the surrounding environment, especially since our location is close to a tropical mountain area. We are committed to continuing to make improvements so that our guests' stay experiences will be more comfortable in the future. Thank you for helping us to continue to grow. Best regards, Management
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 38 week(s) ago
The room AC is hot! Call the officer, when checked, he said the freon was out. It has been filled, but the room AC is still hot. It makes the afternoon hot and humid, the rest is good and comfortable. Please maintain things like that so that guests remain safe and comfortable during their staycation! Even though the hotel atmosphere is good, comfortable, green, and has lots of trees.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Guest, Thank you for your feedback. We apologize that your experience has not met your expectations. We are currently following up on the things you have conveyed to improve the quality of our service. We would appreciate the opportunity to welcome you back in the future. Please feel free to contact us directly if you would like to discuss this further. Thank you for helping us continue to grow. Best regards, Management
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
breakfast that needs to be adjusted for a typical Lombok or Indonesian menu
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2 people find it helpful
Accommodation's Reply
26 Feb 2025
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some aspects of your stay, and we appreciate your constructive feedback on areas where we can improve. For breakfast, we will adjust accordingly to the suggestions that have been provided as feedback in our restaurant. Your feedback is invaluable to us in improving our service, and we look forward to welcoming you back for an even better experience in the future. Best regards, Management
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
the staff is very friendly and helpful 👍
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1 people find it helpful
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